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Dell Inspiron 15 5000 Series, Service Manual

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Dell Inspiron 15 5000 Series Service Manual Download Page 117

7 

Select the device from the left pane and click 

Run Tests

.

8 

If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

System diagnostic lights

Power and battery-status light/hard-drive activity light

Indicates the battery-charge status or the hard-drive activity.

NOTE: Press Fn+H to toggle this light between power and battery-status 
light and hard-drive activity light.

Hard-drive activity light

Turns on when the computer reads from or writes to the hard drive.

NOTE: Hard-drive activity light is supported only on computers shipped with 
hard drive.

Power and battery-status light

Indicates the power and battery-charge status

Solid white

 — Power adapter is connected and the battery has more than 5 percent 

charge.

Amber

 — Computer is running on battery and the battery has less than 5 percent 

charge.

Off

•

Power adapter is connected and the battery is fully charged.

•

Computer is running on battery and the battery has more than 5 percent charge.

•

Computer is in sleep state, hibernation, or turned off

NOTE: Hard-drive activity light is supported only on computers shipped with 
hard drive.

The power and battery-status light blinks amber along with beep codes indicating 
failures.
For example, the power and battery-status light blinks amber two times followed by a 
pause, and then blinks white three times followed by a pause. This 2,3 pattern 
continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different light patterns and describes what they indicate.

117

Summary of Contents for Inspiron 15 5000 Series

Page 1: ...Inspiron 15 5000 2 in 1 Service Manual Computer Model Inspiron 15 5579 Regulatory Model P58F Regulatory Type P58F001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 08 Rev A00 ...

Page 3: ... 12 Screw list 13 After working inside your computer 15 Removing the base cover 16 Procedure 16 Replacing the base cover 19 Procedure 19 Removing the battery 20 Prerequisites 20 Procedure 20 Replacing the battery 22 Procedure 22 Post requisites 22 Removing the memory modules 23 Prerequisites 23 Procedure 24 3 ...

Page 4: ...rocedure 34 Post requisites 34 Removing the coin cell battery 35 Prerequisites 35 Procedure 35 Replacing the coin cell battery 37 Procedure 37 Post requisites 37 Removing the wireless card 38 Prerequisites 38 Procedure 38 Replacing the wireless card 40 Procedure 40 Post requisites 41 Removing the status light board 42 Prerequisites 42 Procedure 42 4 ...

Page 5: ...lacing the touchpad 48 Procedure 48 Post requisites 48 Removing the speakers 49 Prerequisites 49 Procedure 49 Replacing the speakers 52 Procedure 52 Post requisites 52 Removing the fan 53 Prerequisites 53 Procedure 53 Replacing the fan 55 Procedure 55 Post requisites 55 Removing the heat sink 56 Prerequisites 56 Procedure 56 5 ...

Page 6: ...rocedure 61 Post requisites 61 Removing the power and volume buttons board 62 Prerequisites 62 Procedure 62 Replacing the power and volume buttons board 64 Procedure 64 Post requisites 64 Removing the I O board 65 Prerequisites 65 Procedure 65 Replacing the I O board 68 Procedure 68 Post requisites 68 Removing the system board 69 Prerequisites 69 Procedure 69 6 ...

Page 7: ...display assembly 78 Procedure 78 Post requisites 78 Removing the palm rest and keyboard assembly 79 Prerequisites 79 Procedure 79 Replacing the palm rest and keyboard assembly 81 Procedure 81 Post requisites 81 Removing the display panel 82 Prerequisites 82 Procedure 82 Replacing the display panel 85 Procedure 85 Post requisites 85 Removing the display cable 86 Prerequisites 86 Procedure 86 7 ...

Page 8: ...0 Procedure 90 Replacing the display back cover and antenna assembly 92 Procedure 92 Post requisites 92 Removing the camera 93 Prerequisites 93 Procedure 93 Replacing the camera 95 Procedure 95 Post requisites 95 Removing the sensor board 96 Prerequisites 96 Procedure 96 Replacing the sensor board 98 Procedure 98 Post requisites 98 8 ...

Page 9: ... BIOS overview 104 Entering BIOS setup program 104 System setup options 105 System and setup password 112 Assigning a system password and setup password 113 Deleting or changing an existing system and or setup password 113 Clearing CMOS settings 114 Clearing forgotten passwords 114 Troubleshooting 115 Flashing the BIOS 115 Flashing BIOS USB key 115 Enhanced Pre Boot System Assessment ePSA diagnost...

Page 10: ...Getting help and contacting Dell 120 Self help resources 120 Contacting Dell 121 10 ...

Page 11: ...rd mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulato...

Page 12: ...l at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cab...

Page 13: ...antenna assembly M2 5x2 5 Big Head 6 Display hinge Display back cover and antenna assembly M2x3 2 Fan Palm rest and keyboard assembly M2x3 2 Hard drive bracket Palm rest and keyboard assembly M2x3 3 Hard drive Hard drive bracket M3x3 4 I O board Palm rest and keyboard assembly M2x3 2 Power adapter port Palm rest and keyboard assembly M2x3 1 Power and volume buttons board Palm rest and keyboard ass...

Page 14: ...e Quantity Screw image Sensor board Display panel M2 5x2 5 Big Head 1 Touchpad Palm rest and keyboard assembly M2x2 4 Touchpad bracket Palm rest and keyboard assembly M2x2 5 3 Wireless card Palm rest and keyboard assembly M2x3 1 14 ...

Page 15: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 15 ...

Page 16: ...r and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 16 ...

Page 17: ...2 Remove the ten screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly Figure 1 Removing screws from the base cover 1 base cover 2 screws 10 17 ...

Page 18: ...3 Using a plastic scribe pry the base cover off the palm rest and keyboard assembly Figure 2 Removing the base cover 1 plastic scribe 2 palm rest and keyboard assembly 3 base cover 18 ...

Page 19: ... computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the tabs on the base cover into the slots on the palm rest and keyboard assembly and snap the base cover into place 2 Replace the ten screws M2 5x7 that secure the base cover to the palm rest and keybo...

Page 20: ...e instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the battery cable from the system board 2 Press and hold the power button for 5 seconds to ground the system board 3 Remove the two screws M2x3 that secure the battery to the palm...

Page 21: ...4 Lift the battery along with its cable off the palm rest and keyboard assembly Figure 3 Removing the battery 1 battery cable 2 battery 3 palm rest and keyboard assembly 4 screws 2 21 ...

Page 22: ...ons in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Connect the battery cable to the system board...

Page 23: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 23 ...

Page 24: ...om to access the memory module Figure 4 Removing the memory modules 1 Mylar 2 memory module 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 24 ...

Page 25: ...3 Remove the memory module from the memory module slot Figure 5 Removing the memory modules 1 memory module slot 2 securing clips 2 3 memory module 25 ...

Page 26: ...ng inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Lift the Mylar to access the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 26 ...

Page 27: ...slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Figure 6 Replacing the memory modules 1 memory module slot 2 tab 3 notch 4 memory module 27 ...

Page 28: ...Post requisites 1 Replace the battery 2 Replace the base cover 28 ...

Page 29: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Using the pull tab disconnect the hard drive cable from the syst...

Page 30: ...des Figure 7 Removing the hard drive assembly 1 system board 2 routing guides 3 tape 4 hard drive assembly 5 palm rest and keyboard assembly 6 hard drive cable 7 pull tab 4 Remove the three screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 30 ...

Page 31: ... Lift the hard drive assembly along with its cable off the palm rest and keyboard assembly Figure 8 Removing the hard drive assembly 1 screws 3 2 hard drive assembly 3 palm rest and keyboard assembly 31 ...

Page 32: ...nnect the interposer from the hard drive assembly Figure 9 Disconnecting the interposer 1 hard drive assembly 2 interposer 7 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 32 ...

Page 33: ...8 Lift the hard drive off the hard drive bracket Figure 10 Removing the hard drive bracket 1 hard drive 2 hard drive bracket 3 screws 4 33 ...

Page 34: ...ard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly 5 Replace the screws three M2x3 that secure the hard drive assembly to the palm rest and keyboar...

Page 35: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery Procedur...

Page 36: ... Peel the coin cell battery off the palm rest and keyboard assembly Figure 11 Removing the coin cell battery 1 coin cell battery cable 2 coin cell battery 3 I O board 4 palm rest and keyboard assembly 36 ...

Page 37: ...r working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest and keyboard assembly 2 Connect the coin cell battery cable to the I O board Post requisites 1 Replace the battery 2 Replace the base cover ...

Page 38: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw M2x3 that secures the wireless card bracket to the wireless card and the palm rest and keyboard assembly 2 Remove the wireless card bracket and disconnect t...

Page 39: ...3 Slide and remove the wireless card from the wireless card slot Figure 12 Removing the wireless card 1 wireless card bracket 2 screw 3 antenna cables 2 4 wireless card slot 5 wireless card 39 ...

Page 40: ... the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Insert the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connector...

Page 41: ...to the wireless card and the palm rest and keyboard assembly Figure 13 Replacing the wireless card 1 tab 2 notch 3 wireless card 4 wireless card slot 5 antenna cables 2 6 screw 7 wireless card bracket Post requisites 1 Replace the battery 2 Replace the base cover 41 ...

Page 42: ...puter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the status light board cable from the system board 2 Peel off the foam that secures the status light board to the palm res...

Page 43: ...us light board along with its cable off the palm rest and keyboard assembly Figure 14 Removing the status light board 1 latch 2 status light board cable 3 palm rest and keyboard assembly 4 status light board 5 foam 43 ...

Page 44: ...computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the status light board into the slot on the palm rest and keyboard assembly 2 Slide the status light board cable into the connector on the system board and close the latch to secure the cable 3 Adhere the foam that secures the status light board to the palm rest a...

Page 45: ...r computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the status light board Procedure 1 Open the latch and then disconnect the touchpad cable from the system board 2 Peel off the touchpad cable from the ...

Page 46: ...mbly to the palm rest and keyboard assembly Figure 15 Disconnecting the touchpad cable 1 latches 2 touchpad cable 3 palm rest and keyboard assembly 4 tape 4 Remove the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 46 ...

Page 47: ...5 Lift the touchpad at an angle off the palm rest and keyboard assembly Figure 16 Removing the touchpad 1 screws 4 2 palm rest and keyboard assembly 3 touchpad 47 ...

Page 48: ...lide the touchpad into the slot on the palm rest and keyboard assembly 2 Align the screw holes on the touchpad with the screw holes on the palm rest and keyboard assembly 3 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 4 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 5 Adhere the touchpad cable to the touchpad 6 Slide...

Page 49: ...me page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Disconnect the power and volume buttons board cable and the coin cell battery cable from the I O board 3 Note the cable routing and remove the power and volume buttons board cable from the routing guides on the palm rest and keybo...

Page 50: ... speaker cable to the palm rest and keyboard assembly Figure 17 Removing the speakers 1 I O board 2 power and volume buttons board cable 3 coin cell battery cable 4 system board 5 speaker cable 6 palm rest and keyboard assembly 7 tape 50 ...

Page 51: ... the speakers from the slots on the palm rest and keyboard assembly and lift the speakers along with the cable off the palm rest and keyboard assembly Figure 18 Removing the speakers 1 system board 2 tabs 4 3 speakers 2 51 ...

Page 52: ...kers place the speakers in the slots on the palm rest and keyboard assembly and snap the speakers into place 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Adhere the tape that secures the speaker cable to the palm rest and keyboard assembly 4 Connect the speaker cable to the system board 5 Route the power and volume buttons board cable through the ro...

Page 53: ...side your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the fan cable from the system board 2 Remove the two screws M2x3 that secure the fan to the palm rest and keyboard assembly 53 ...

Page 54: ...3 Lift the fan along with its cable off the palm rest and keyboard assembly Figure 19 Removing the fan 1 fan cable 2 system board 3 screws 2 4 fan 5 palm rest and keyboard assembly 54 ...

Page 55: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the fan to the palm rest and keyboard assembly 3 Connect the fan cable to the system board Post requisites 1 R...

Page 56: ... page at www dell com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remo...

Page 57: ...2 Lift the heat sink off the system board Figure 20 Removing the heat sink 1 captive screws 4 2 system board 3 heat sink 57 ...

Page 58: ...ct alignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw hol...

Page 59: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter port to the palm rest and k...

Page 60: ...apter port along with its cable off the palm rest and keyboard assembly Figure 21 Removing the power adapter port 1 screw 2 power adapter port 3 palm rest and keyboard assembly 4 power adapter port cable 5 system board 60 ...

Page 61: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power adapter port into the slot on the palm rest and keyboard assembly 2 Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 3 Replace the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 4 Connect...

Page 62: ...ell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the coin cell battery cable from the I O board 2 Disconnect the power and volume buttons board cable from the I O board 3 Peel off the tape tat secures the power and volume buttons board cable to the palm rest and keyboard assembly 4 Remove the power and volume buttons board cable from t...

Page 63: ...off the palm rest and keyboard assembly Figure 22 Removing the power and volume buttons board 1 coin cell battery cable 2 power and volume buttons board cable 3 I O board 4 routing guides 5 power and volume buttons board 6 screw 7 palm rest and keyboard assembly 63 ...

Page 64: ...he alignment posts place the power and volume buttons board on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the power and volume buttons board to the palm rest and keyboard assembly 3 Route the power and volume buttons board cable through the routing guides on the palm rest and keyboard assembly and the speaker 4 Connect the power and volume buttons board cable to the ...

Page 65: ...mputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Peel off the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect the I O board cable from...

Page 66: ...ns board cable from the I O board Figure 23 Removing the I O board 1 I O board cable 2 tape 3 latch 4 I O board 5 coin cell battery cable 6 power and volume buttons board cable 4 Remove the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 66 ...

Page 67: ...5 Lift the I O board off the palm rest and keyboard assembly Figure 24 Removing the I O board 1 screws 2 2 I O board 3 palm rest and keyboard assembly 67 ...

Page 68: ... posts place the I O board on the palm rest and keyboard assembly 2 Align the screw holes on the I O board with the screw holes on the palm rest and keyboard assembly 3 Replace the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 4 Connect the power and volume buttons board cable and the coin cell battery cable to the I O board 5 Slide the I O board cable into the c...

Page 69: ...Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Re...

Page 70: ... the system board cables 1 fan cable 2 latches 2 3 display cable 4 touch screen board cable 5 tape 2 6 system board 7 I O board cable 5 Using the pull tab disconnect the hard drive cable from the system board 6 Disconnect the power adapter port cable and speaker cable from the system board 70 ...

Page 71: ...he system board Figure 26 Removing the system board cables 1 hard drive cable 2 power adapter port cable 3 speaker cable 4 latches 4 5 status light board cable 6 keyboard cable 7 keyboard backlight cable 8 touchpad cable 8 Remove the five screws M2x2 Big Head that secure the system board to the palm rest and keyboard assembly 71 ...

Page 72: ...9 Lift the system board off the palm rest and keyboard assembly Figure 27 Removing the system board 1 screws 5 2 system board 3 palm rest and keyboard assembly 72 ...

Page 73: ...e the system board Procedure 1 Align the screw holes on the system board with the screw holes on the palm rest and keyboard assembly 2 Replace the five screws M2x2 Big Head that secure the system board to the palm rest and keyboard assembly 3 Connect the fan cable hard drive cable power adapter port cable and speaker cable to the system board 4 Slide the touchpad cable status light board cable key...

Page 74: ... Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field 74 ...

Page 75: ...ur computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the memory modules 5 Remove the heat sink 6 Remove the system board 75 ...

Page 76: ...lay Figure 28 Removing the display assembly 1 palm rest and keyboard assembly 2 display assembly 2 Place the computer on a flat surface with the display facing down 3 Remove the two screws M2 5x7 that secure the display assembly to the palm rest and keyboard assembly 4 Remove the antenna cables from the routing guide on the palm rest and keyboard assembly 76 ...

Page 77: ...splay assembly off the palm rest and keyboard assembly Figure 29 Removing the display assembly 1 display assembly 2 screws 2 3 display hinges 2 4 routing guide 5 antenna cables 2 6 palm rest and keyboard assembly 77 ...

Page 78: ... regulatory_compliance Procedure CAUTION Place the computer on a soft and clean surface to avoid scratching the display 1 With the display facing down align the screw holes on the display hinges with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2 5x7 that secure the display assembly to the palm rest and keyboard assembly 3 Turn the computer over and close the di...

Page 79: ...iance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the coin cell battery 6 Follow the procedure from step 1 to step 5 in Removing the hard drive 7 Remove the fan 8 Remove the heat sink 9 Remove the I O board 10 Remove the power and volume buttons board 11 Remove the power adapter port 12 Remove the status light board 13 ...

Page 80: ...Figure 30 Removing the palm rest and keyboard assembly 1 palm rest and keyboard assembly 80 ...

Page 81: ...compliance Procedure Place the palm rest and keyboard assembly on a clean and flat surface Post requisites 1 Replace the display assembly 2 Replace the system board 3 Replace the touchpad 4 Replace the status light board 5 Replace the speakers 6 Replace the power adapter port 7 Replace the power and volume buttons board 8 Replace the I O board 9 Replace the heat sink 10 Replace the fan 11 Follow t...

Page 82: ... your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly Procedure 1 Remove the display cable from inside the hinge covers 82 ...

Page 83: ...play panel assembly to the display back cover and antenna assembly Figure 31 Removing the display back cover and antenna assembly 1 display panel assembly 2 plastic scribe 3 hinge covers 2 4 display cable 5 display back cover and antenna assembly 3 Remove the camera 4 Remove the sensor board 83 ...

Page 84: ...5 Remove the display cable After performing the preceding steps we are left with the display panel Figure 32 Display panel 1 display panel 84 ...

Page 85: ...at www dell com regulatory_compliance Procedure CAUTION Place the display panel on a soft and clean surface to avoid scratching the display 1 Place the display panel on a flat surface with the display facing down 2 Replace the display cable 3 Replace the sensor board 4 Replace the camera 5 Turn over the display panel assembly 6 Align the display panel assembly with the display back cover and anten...

Page 86: ...uter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly 4 Follow the procedure from step 1 to step 2 in Removing the display panel 5 Remove the camera Procedure 1 Peel off the tape on the sen...

Page 87: ...ch 4 sensor board cable 3 Peel off the tape on the display cable connector 4 Open the latch and disconnect the display cable from the display panel 5 Note the display cable routing and remove the display cable from the routing guides on the display panel assembly 6 Peel off the tape that secures the display cable from the display panel assembly 87 ...

Page 88: ...7 Lift the display cable off the display panel assembly Figure 34 Removing the display cable 1 tape 2 display panel assembly 3 latch 4 display cable 5 tape 88 ...

Page 89: ...s the display cable to the display panel assembly 2 Route the display cable through the routing guides on the display panel assembly 3 Slide the display cable into the connector on the display panel and close the latch to secure the cable 4 Adhere the tape on the display cable connector 5 Slide the sensor board cable into the connector on the sensor board and close the latch to secure the cable 6 ...

Page 90: ... follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly 4 Follow the procedure from step 1 to step 2 in Removing the display panel Procedure After performing the steps in prerequisites we are lef...

Page 91: ...Figure 35 Display back cover and antenna assembly 1 display back cover and antenna assembly 2 antenna cables 91 ...

Page 92: ...de your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a flat surface Post requisites 1 Follow the procedure from step 5 to step 6 in Replacing the display panel 2 Replace the display assembly 3 Replace t...

Page 93: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly 4 Follow the procedure from step 1 to step 2 in Removing the display panel Procedure CAUTION Place the display panel assembly on a soft and clean surface to avoid scratching the display 1 Place the display panel assembly fac...

Page 94: ...3 Turn the camera over and disconnect the display cable from the camera module Figure 36 Removing the camera 1 camera module 2 plastic scribe 3 display cable 4 display panel assembly 94 ...

Page 95: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the display cable to the camera module 2 Using the alignment posts place the camera module on the display panel and snap it into place Post requisites 1 Follow the procedure from step 5 to step 6 in Replacing the display panel 2 Replace the displa...

Page 96: ...latory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly 4 Follow the procedure from step 1 to step 2 in Removing the display panel Procedure CAUTION Place the display panel assembly on a soft and clean surface to avoid scratching the display 1 Place the display panel assembly face down on a flat surface 2 Remove the screw that secures the sensor b...

Page 97: ...5 Lift the sensor board off the display panel assembly Figure 37 Removing the sensor board 1 tape 2 latch 3 sensor board cable 4 screw 5 sensor board 6 display panel assembly 97 ...

Page 98: ...ory_compliance Procedure 1 Align the screw hole on the sensor board with the screw hole on the display panel assembly and snap the sensor board in place 2 Slide the sensor board cable into the connector on the sensor board and close the latch to secure the cable 3 Adhere the tape on the sensor board connector to secure the cable 4 Replace the screw that secures the sensor board to the display pane...

Page 99: ... file 8 Double click or double tap the audio driver file icon and follow the instructions on the screen Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4...

Page 100: ...E If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Network 6 Click or tap Download to download the Wi Fi driver for your computer 7 After the download is complete navigate to the folder where you saved the Wi Fi driver file 8 Double click or double tap the driv...

Page 101: ... com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the chipset driver for your computer 7 After the do...

Page 102: ...d Network 6 Click Download to download the network driver for your computer 7 Save the file and after the download is complete navigate to the folder where you saved the network driver file 8 Double click the network driver file icon and follow the instructions on screen 102 ...

Page 103: ...ime boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to a...

Page 104: ...are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you change BIOS Setup program it is recommended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in your computer such...

Page 105: ...enu General System Information System Information BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Di...

Page 106: ...ng HT capable 64 Bit Technology Displays whether 64 bit technology is used Device Information SATA 0 Displays the SATA 0 device information of the computer SATA 2 Displays the SATA 2 device information of the computer M 2 PCIe SSD 0 Displays the M 2 PCIe SSD information of the computer Video Controller Displays the video controller type of the computer dGPU Video Controller Displays the discrete g...

Page 107: ...ack UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 4 System setup options System Configuration menu System Configuration SATA Operation Configure operating mode of the integrated SATA hard dr...

Page 108: ...ard devices Enable Camera Enable or disable the camera Enable Secure Digital SD Card Enable or disable the SD card Table 5 System setup options Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power Table 6 System setup options Security menu Security Strong Password Enable or disable strong passwords Password Configuration Control the minimum and maximum nu...

Page 109: ...Processor Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Table 7 System setup options Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature Expert Key Management Expert Key Management Enable or disable Expert Key Management Custom Mode Key Management Select the custom values for expert key management Table 8 System ...

Page 110: ...ically when AC is inserted Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days Default Disabled USB Wake Support Enable the USB devices to wake the computer fro...

Page 111: ...ation Support Virtualization Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Table 10 System setup options Wireless menu Wireless Wireles...

Page 112: ... System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors System and setup password You can create a system password and a setup password t...

Page 113: ...word can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and a message prompts you to save the changes 5 Press Y to save the changes The computer reboots Deleting or changing an ex...

Page 114: ... password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer reboots Clearing CMOS settings CAUTION Clearing CMOS settings will reset the BIOS settings on your computer 1 Remove the base cover 2 Remove the battery 3 Disconnect the coin cell battery 4 Wait for one minute 5 Connect the coi...

Page 115: ...st version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more informati...

Page 116: ...cessfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For mor...

Page 117: ...us Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off NOTE Hard drive activity light i...

Page 118: ...is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure list the steps to condu...

Page 119: ...ss the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the router 6 Turn on the modem 7 Turn on your computer 119 ...

Page 120: ...ystem www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 At the top right corner type the subject or keyword in the Search box 3 Click Searc...

Page 121: ... through the drop down menu under View Products Enter the Service Tag number or Product ID into the search bar Contacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find con...

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