Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material
within 10 business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1. Package the faulted part in the shipping box that contained the replacement part.
2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3. For more information about returning customer-replaceable parts:
a. Open PowerStore Manager.
b. Click
Settings
on the upper right of the screen.
c. Click
General Support
.
d. Under
Drives, Power Supplies, and Other Parts
, click
Return Part
.
e. If your screen does not show the Return Part link, contact your service provider for instructions.
Replace a 4-port card
Take the following actions to remove the 4-port card and install the replacement 4-port card into the system.
Identify a faulted 4-port card from PowerStore Manager
Before you replace a 4-port card, ensure that you have identified its location within the system. Using PowerStore Manager, you
can identify and locate a faulted 4-port card.
Steps
1. From PowerStore Manager, select
Hardware
.
2. Select the appliance that includes the 4-port card that you need to replace.
3. On the
Components
card, under
Rear View
, expand
BaseEnclosure
.
4. Expand the node that includes the 4-port card, expand
EmbeddedModule
, and then select
4PortCard
.
Faulted parts appear in red in the image of the system, and report a status of
Faulted
in the
State
field.
Identify a faulted part from PowerStore Manager
Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can
identify and locate a faulted part.
Steps
1. From PowerStore Manager, select
Hardware
.
2. Select the appliance that contains the faulted part.
3. From the
Components
card, select the view of the system where the faulted part is located.
Faulted parts appear in red in the image of the system, and report a status of
Faulted
in the
State
field.
Embedded module LEDs
Use the fault LEDs to identify the faulted part.
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Base enclosure service procedures
