Dell Inspirion, Owner'S Manual

Page: 86 / 149

Solving Problems
85
Scanner Problems
Floppy Disk and Hard Drive Problems
NOTE:
For information on saving files to a floppy disk, see the
Dell Inspiron Help
file. To access the help
file, see page 16.
If you cannot save a file to a floppy disk drive
V
ERIFY THAT THE MODEM IS COMMUNICATING WITH
W
INDOWS
—
1
Click the
Start
button and click
Control Panel
.
2
Click Printers and Other Hardware and click Phone and Modem Options .
3
Click the Modems tab.
4
Click the COM port for your modem.
5
Click Properties , click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
C
HECK THE POWER CABLE CONNECTION
— Ensure that the scanner power cable is
firmly connected to a working electrical power source and that the scanner is
turned on.
C
HECK THE SCANNER CABLE CONNECTION
—
Ensure that the scanner cable is firmly
connected to the computer and to the scanner.
U
NLOCK THE SCANNER
—
Ensure that your scanner is unlocked if it has a locking tab
or button.
R
EINSTALL THE SCANNER DRIVER
—
See the scanner documentation for instructions.
E
NSURE THAT
W
INDOWS RECOGNIZES THE DRIVE
—
Click the Start button and click My
Computer . If the drive is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent
Windows from recognizing the drive. Insert a bootable disk and restart the
computer.