Fire suppressant disclaimer
Fire prevention equipment in the computer room should always be installed as an
added safety measure. A fire suppression system is the responsibility of the customer.
When selecting appropriate fire suppression equipment and agents for the data
center, choose carefully. An insurance underwriter, local fire marshal, and local
building inspector are all parties that you should consult during the selection a fire
suppression system that provides the correct level of coverage and protection.
Equipment is designed and manufactured to internal and external standards that
require certain environments for reliable operation. We do not make compatibility
claims of any kind nor do we provide recommendations on fire suppression systems. It
is not recommended to position storage equipment directly in the path of high
pressure gas discharge streams or loud fire sirens so as to minimize the forces and
vibration adverse to system integrity.
Note
The previous information is provided on an “as is” basis and provides no
representations, warranties, guarantees or obligations on the part of our company.
This information does not modify the scope of any warranty set forth in the terms and
conditions of the basic purchasing agreement between the customer and EMC .
Remote support
EMC Secure Remote Support (ESRS) is an IP-based, automated, connect home and
remote support solution. ESRS is the preferred method of connectivity. EMC
recommends using two connections with ESRS for connection to the redundant
management module control station (MMCS).
ESRS customers must provide the following:
l
An IP network with Internet connectivity.
l
Capability to add Gateway Client servers and Policy Manager servers to the
customer network.
l
Network connectivity between the servers and EMC devices to be managed by
ESRS
l
Internet connectivity to EMC’s ESRS infrastructure by using outbound ports.
l
Network connectivity between ESRS Client(s) and Policy Manager.
Once installed, ESRS monitors the array and automatically notifies EMC Customer
Service in the event of a problem. If an error is detected, an EMC support professional
utilizes the secure connection to establish a remote support session to diagnose, and if
necessary, perform a repair.
EMC Customer Service can use ESRS to:
l
Perform downloads of updated software in lieu of a site visit.
l
Deliver license entitlements directly to the array.
Data Center Safety and Remote Support
36
Site Planning Guide
VMAX 250F, VMAX 450F, VMAX 850F, VMAX 950F with HYPERMAX OS