Dell EMC PowerEdge C6525 Installation And Service Manual Download

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This document provides an overview about the system, information about installing and replacing components, technical
specifications, diagnostic tools, and guidelines to be followed while installing certain components.

About this document

Summary of Contents for EMC PowerEdge C6525

Page 1: ...Dell EMC PowerEdge C6525 Installation and Service Manual Regulatory Model E63S Series Regulatory Type E63S001 June 2021 Rev A10 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... 16 Chapter 4 Installing and removing system components 17 Safety instructions 17 Before working inside your system 17 After working inside your system 18 Recommended tools 18 Sled 18 Removing a sled 18 Installing a sled 19 Sled installation guidelines 21 Air shroud 22 Removing the air shroud 22 Installing the air shroud 22 System memory 23 General memory module installation guidelines 23 System m...

Page 4: ...7 Installing the liquid cooling heat sink with liquid leak sensor 58 Installing the liquid cooling heat sink cover 59 OCP cards 60 Removing the OCP filler 60 Installing an OCP card 61 Removing an OCP card 62 Installing the OCP card filler 63 System battery 64 Replacing system battery 64 System board 66 Removing the system board 66 Installing the system board 67 Trusted Platform Module 69 Upgrading...

Page 5: ...of Life service information 77 Contacting Dell 77 Accessing system information by using QRL 77 Quick Resource Locator for PowerEdge C6525 system 78 Receiving automated support with SupportAssist 78 Chapter 8 Documentation resources 79 Contents 5 ...

Page 6: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 6 About this document ...

Page 7: ... codes Locating the Express Service Code and Service Tag System information label Inside view of the sled The inside view of the PowerEdge C6525 sled Figure 1 Inside view of the PowerEdge C6525 sled 1 uSD card slot 2 Expansion card riser 1 3 Memory module sockets for CPU 1 4 Processor socket 1 5 Processor socket 2 6 Memory module sockets for CPU 2 7 Support bracket 8 Memory module sockets for CPU ...

Page 8: ...e the Dell EMC PowerEdge C6525 Technical Specifications on the product documentation page Network ports indicator codes Figure 3 LAN indicators on the QSFP OCP card 1 Link indicator 2 Activity indicator Table 1 QSFP port on OCP card indicator codes Connection State QSFP Upper green LED QSFP Lower green LED No link Not Connected Off Off InfiniBand Physical Link No Logical Link Green Off InfiniBand ...

Page 9: ...etwork at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system The information tag is located on the rear of the system that includes system information such as Service Tag Express Service Code Manufacture date N...

Page 10: ... is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on left wall of the chassis System information label Figure 6 System board connections 10 Dell EMC PowerEdge C6525 o...

Page 11: ...Figure 7 Mechanical overview Figure 8 Memory information Dell EMC PowerEdge C6525 overview 11 ...

Page 12: ...Figure 9 Jumper settings Figure 10 System tasks 12 Dell EMC PowerEdge C6525 overview ...

Page 13: ...grated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first co...

Page 14: ... iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in into the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen displayed if you have opted for secure default a...

Page 15: ...B article at https www dell com support article sln308699 OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit Dell certified VMware ESXi www dell com virtualizationsolutions NOTE For more information about Installation and How to videos for supported operating systems on PowerEdge system see Supported Operating Systems for Dell EMC PowerEdge systems Options t...

Page 16: ...nd firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Enter...

Page 17: ...duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by...

Page 18: ...ures Key to the bezel lock The key is required only if your system includes a bezel Phillips 1 screwdriver Phillips 2 screwdriver Torx T20 screwdriver 5mm hex nut screwdriver Plastic scribe 1 4 inch flat blade screwdriver Wrist grounding strap connected to the ground ESD mat Sled Removing a sled Prerequisites 1 Follow the safety guidelines listed in Safety Instructions NOTE For optimized thermal p...

Page 19: ...rerequisites 1 Follow the safety guidelines listed in Safety Instructions NOTE To avoid injury ensure that the sled is supported from beneath Steps 1 Align the sled to the enclosure horizontally to insert the sled into the enclosure Installing and removing system components 19 ...

Page 20: ... in the image below CAUTION To avoid any damages to the pins on the sled do not force the sled into the enclosure Follow the two position insertion and gently slide the sled into the enclosure Figure 13 Stop the sled at a distance of 20 30 mm before complete insertion 3 Slide the blue retention latch gently until the sled locks into the place 20 Installing and removing system components ...

Page 21: ... not have a mixed architecture of PowerEdge C6420 and PowerEdge C6525 sled configurations NOTE Ensure to install a sled blank in all the empty slots Operating the enclosure without a blank results in overheating NOTE For optimized thermal operation ensure to follow the sled population sequence mentioned below Figure 14 Sled Installation Guidelines Installing and removing system components 21 ...

Page 22: ...e air shroud Figure 15 Removing the air shroud Next steps 1 Install the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If applicable connect the PERC battery cable to the connector on the system board Steps 1 Insert the hook on the air shroud into the slot on the chassis NOTE Ensure that the SATA cables are routed behind the air sh...

Page 23: ... supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules All DIMMs must be DDR4 Mixing of memory modul...

Page 24: ...per channel at a time to maximize performance NOTE Equal memory modules refer to DIMMs with identical electrical specification and capacity that may be from different vendors Memory interleaving with Non uniform memory access NUMA Non uniform memory access NUMA is a memory design used in multi processing where the memory access time depends on the memory location relative to the processor In NUMA ...

Page 25: ... Table 8 Supported NPS modes by Processors Model Number NPS modes supported 7742 4 2 1 0 7702 4 2 1 0 7702P 4 2 1 7662 4 2 1 0 7642 4 2 1 0 7552 2 1 0 7542 4 2 1 0 7532 4 2 1 0 7502 4 2 1 0 7502P 4 2 1 7452 4 2 1 0 7402 4 2 1 0 7402P 4 2 1 7352 4 2 1 0 7302 4 2 1 0 7302P 4 2 1 7282 1 0 7272 1 0 7262 4 2 1 0 7252 1 0 7232P 1 7F72 2 1 0 7F52 4 2 1 0 7F32 4 2 1 0 7H12 4 2 1 0 7713 4 2 1 0 7543 4 2 1 ...

Page 26: ...odd configurations Any memory channel where one of the two channels is not populated is not interleaved There is no alternate as all configurations can be mapped into this mode NPS2 Four channel interleaving This interleaves the four channels on the left or right half of a processor which are channels A B C D and E F G H All four channels require equal memory modules populated Each half or interle...

Page 27: ...s 3200 MT s 2R 16 GB 32 GB 64 GB DDR4 1 2V 3200 MT s 3200 MT s LRDIMM 8R 128 GB DDR4 1 2V 2666 MT s 2666 MT s 8R 128 GB DDR4 1 2V 3200 MT s 3200 MT s NOTE Mixing of memory module capacities in a system is not supported Removing a memory module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the a...

Page 28: ... only by the edges ensuring not to touch the middle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the sock...

Page 29: ...installed memory 4 If the value is incorrect one or more of the memory modules may not be installed properly Ensure that the memory module is firmly seated in the memory module socket 5 Run the system memory test in system diagnostics Support bracket Removing the support bracket Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before worki...

Page 30: ... support bracket Installing the support bracket Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Align the support bracket with the stand off on the chassis 2 Using a Phillips 1 screwdriver secure the support bracket to the chassis 30 Installing and removing system components ...

Page 31: ... expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Using a Phillip...

Page 32: ...ackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the screw holes on the riser with the screw holes on the chassis 2 Lower the riser until the riser card is firmly seated in the slot 3 Using a Phillips 1...

Page 33: ...stem and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser 1 Steps 1 If applicable disconnect the MB_SL1 and MB_SL2 connector a To remove the MB_SL1 and MB_SL2 connector hold and pull the blue pull tab 2 Using Phillips 1 screw driver re...

Page 34: ...ackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the screw holes on the riser with the stand offs on the system board and insert it until the riser card is firmly seated in the slot 2 Using a Phillips 1...

Page 35: ...fety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Using a Phillips 2 screwdriver remove the screw that secures the expansion card to the riser 2 Holding the expansion card by its edges remove it from the riser NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Com...

Page 36: ...Figure 26 Removing an expansion card from riser 1 Figure 27 Installing the expansion card filler bracket in riser 1 36 Installing and removing system components ...

Page 37: ...Figure 28 Removing an expansion card from riser 2 Installing and removing system components 37 ...

Page 38: ...the card Steps 1 If installed remove the filler bracket by performing the following steps a Remove the screw that secures the filler bracket b Hold the filler bracket by its edges and remove it from the riser NOTE You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust a...

Page 39: ...Figure 30 Removing the expansion card filler bracket Figure 31 Installing an expansion card in riser 1 Installing and removing system components 39 ...

Page 40: ...Figure 32 Removing the expansion card filler bracket 40 Installing and removing system components ...

Page 41: ...w the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser 4 If installed remove the expansion card 5 If applicable disconnect the cable from the riser card Steps 1 Using a Phillips 2 screwdriver remove the screws that secure the riser card to the expansion card riser Installing and removing system comp...

Page 42: ...riser card from the expansion card riser Figure 34 Removing the riser card from riser 1 Figure 35 Removing the riser card from riser 2 Next steps 1 Install the riser card 42 Installing and removing system components ...

Page 43: ...dure listed in Before working inside your system Steps 1 Align and insert the riser card with the screw holes on the riser 2 Using a Phillips 2 screwdriver tighten the screws that secure the riser card to the expansion card riser Figure 36 Installing the riser card in riser 1 Installing and removing system components 43 ...

Page 44: ... riser Removing the M 2 riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Using a Phillips 2 screwdriver loosen the screw that secures the riser to the chassis 2 Lift the riser to disengage the riser from the connector on the system board 3 Disconnect the data cable fro...

Page 45: ...d in Before working inside your system 3 Remove the air shroud Steps 1 Connect the data cable to the M 2 riser 2 Align the M 2 riser with the stand off on the system board and insert it until the card is firmly seated in the slot 3 Using a Phillips 2 screwdriver tighten the screw that secures the riser to the chassis Figure 39 Installing the M 2 riser Installing and removing system components 45 ...

Page 46: ...SSD module to the M 2 riser 2 Pull the M 2 SSD module to disconnect from the connector on the M 2 riser Figure 40 Removing the M 2 SATA card from the M 2 riser Next steps 1 Install the M 2 SSD module Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system NOTE The procedure to remove...

Page 47: ... prevent the cable from being pinched or crimped 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the support bracket 5 Remove the expansion riser 1 Steps 1 To disconnect the MB cable press the release button on the MB_A cable connector and lift it See the System board connector for more...

Page 48: ...equisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Route the MB cable along the chassis wall 2 Align the linking board connector with the screw holes on the chassis and using a Phillips 2 screw driver tighten the captive screws to secure the linking board cable connector to the chassis 3 Connect the MB c...

Page 49: ...the Before working inside your system 3 Remove the air shroud NOTE The heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them Steps 1 Using a Torx T20 screwdriver loosen the captive screws in the order mentioned on the heatsink a Partially loosen the captive screws 4 and 3 approximately 3...

Page 50: ...ime after the system has been powered off Allow the heat sink to cool before removing it 1 Follow the procedure in Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the heat sink Steps 1 Using a Torx T20 screwdriver loosen the screws to release the force plate The sequence to loosen the screws is 3 2 and 1 50 Installing and ...

Page 51: ... Figure 46 Lifting the rail frame 3 Holding the blue tab on the processor tray slide the tray out of the rail frame CAUTION The processor socket pins are fragile and can be permanently damaged Ensure not to bend the pins in the processor socket while handling the processor Installing and removing system components 51 ...

Page 52: ... the processor by using a lint free cloth 6 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe aft...

Page 53: ...o the processor socket base by tightening the screws in the sequence 1 2 and 3 When all three screws are fully threaded the socket is then actuated The three screws are tightened to a torque value of 12 0 1 0 lbf in NOTE Press the force plate while tightening the screws to avoid tilting of the processor cover out of the processor socket Installing and removing system components 53 ...

Page 54: ... air shroud Steps 1 If you are using an existing heat sink remove the thermal grease from the heat sink using a clean lint free cloth 2 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE...

Page 55: ...screws in the order mentioned below a Partially tighten the captive screws 1 and 2 approximately 3 turns b Partially tighten the captive screws 3 and 4 approximately 3 turns c Tighten the captive screws 1 and 2 completely d Tighten the captive screws 3 and 4 completely Figure 52 Installing the heat sink 5 Return to the first screw to tighten it Installing and removing system components 55 ...

Page 56: ...ng them Steps 1 Using a Phillips 1 screw driver remove the screws that secure the liquid cooling heat sink with liquid leak sensor cover Figure 53 Removing the liquid cooling heat sink with liquid leak sensor cover 2 Remove the liquid cooling heat sink with liquid leak sensor cover NOTE If applicable route and engage the liquid cooling heat sink with liquid leak sensor tubes with the groves in the...

Page 57: ...T20 screwdriver loosen the captive screws in the order mentioned below Lift the liquid cooling heat sink with liquid leak sensor from the system a Partially loosen the captive screws 4 and 3 approximately 3 turns b Partially loosen the captive screws 2 and 1 approximately 3 turns c Loosen the captive screws 4 and 3 completely d Loosen the captive screws 2 and 1 completely Figure 54 Removing the li...

Page 58: ...top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for one time use only Dispose the syringe after you use it Figure 55 Applying thermal grease on top of the processor 3 Align the screws on the liquid cooling heat sink with liquid leak sensor using the st...

Page 59: ...tire sensor mechanism does not work Next steps 1 Replace the liquid cooling heat sink with liquid leak sensor cover 2 Follow the procedure listed in the After working inside your system Installing the liquid cooling heat sink cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable re...

Page 60: ...ssor 2 If you are replacing the liquid cooling heat sink with a standard heat sink replace the heat sink if not remove the processor 3 If applicable replace the air shroud 4 Follow the procedure listed in the After working inside your system OCP cards Removing the OCP filler Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the expansion card riser 1 3 Remove the ...

Page 61: ... of a OCP card 1 Follow the safety guidelines listed in Safety instructions 2 Remove the expansion card riser 1 3 Remove the expansion card riser 2 4 Remove the OCP filler Steps 1 Slide the OCP card and push until it is firmly connected to the system board connector NOTE Ensure to lift the OCP card retention latch if it is in the lock position 2 Press the OCP card retention latch to secure the car...

Page 62: ...d in Before working inside your system 3 Remove the expansion card riser 1 4 Remove the expansion card riser 2 Steps 1 Lift the OCP card retention latch 2 Pull the OCP card and remove it from the sled NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of th...

Page 63: ...on card riser 1 Installing the OCP card filler Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser 1 4 Remove the expansion card riser 2 Steps Align and insert the OCP filler until it is firmly seated Installing and removing system components 63 ...

Page 64: ...tem 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser 1 NOTE Locate the battery socket For more information see the System board connectors section Steps 1 Push the battery holder clip away from the battery CAUTION To avoid damage to the battery holder clip ensure that you do not bend th...

Page 65: ...ollow the procedure listed in After working inside your system 2 Confirm that the battery is operating properly by performing the following steps a Enter the System Setup while booting by pressing F2 b Enter the correct time and date in the System Setup Time and Date fields c Exit the System Setup d To test the newly installed battery remove the system from the enclosure for at least an hour e Rei...

Page 66: ...om the chassis 4 Remove the air shroud 5 Remove the expansion card risers 6 Remove the heat sink module 7 Remove the processor 8 Remove the memory modules 9 If installed remove the OCP card 10 Remove the linking board 11 Disconnect all the cables from the system board 12 Keep the Phillips 1 screwdriver and 4 nut driver ready Steps 1 Using a Phillips 1 screw driver remove the screws that secure the...

Page 67: ...e your system CAUTION To avoid damage to the system board ensure that the system board does not touch the side walls of the sled chassis while sliding the system board into the sled Steps 1 Holding the system board by the edges and insert it at an angle and install it into the chassis 2 To engage the ports with the slots on the chassis push the system board to the rear of the chassis Installing an...

Page 68: ...components a Air shroud b Expansion card risers c Heat sink module d Processor e Memory modules f OCP card g Linking board 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 4 Follow the procedure that is listed in After working inside your system 5 Ensure that you a Use the Easy Re...

Page 69: ...guration data press Y To use the default configuration settings press N NOTE After the restore process is complete system reboots Manually update the Service Tag After replacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Po...

Page 70: ... out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system board Figure 67 Instal...

Page 71: ...ng the TPM 2 0 for users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system Installing and removing system components 71 ...

Page 72: ...ystem board jumper settings Disabling a forgotten password System board connectors Figure 68 System board connectors Table 12 System board jumpers and connectors Item Connector Description 1 SLOT1_X16 CPU1 2 Riser 1 connector 2 PWRD_EN Password clear jumper 3 NVRAM_CLR NVRAM clear jumper 4 INT_USB1 Internal USB connector 5 TPM TPM connector 6 CPLD Diagnostic LED OmniVu Decoder System board diagnos...

Page 73: ...or 20 BATTERY Coin Cell Battery System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 13 System board jumper settings Jumper Setting Pin number Description NVRAM_CLR 2 3 The BIOS configuration settings are retained at system boot 1 2 The BIOS configuration settings are cleared at system boot PWRD_...

Page 74: ...connect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board from pins 1 and 2 to pins 2 and 3 4 Replace the system cover NOTE The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 3 However before you assign a new system and or setup password you must move the jumper back to pins 1 and 2 NOTE If you ass...

Page 75: ...ion about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select ...

Page 76: ...ll detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 76 System diagnostics ...

Page 77: ...m support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product seg...

Page 78: ... storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case wit...

Page 79: ...For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Contro...

Page 80: ...ut installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the fea...

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