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Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI
Boot Manager, the system stops responding. To avoid this issue, you must boot to the same boot
mode in which you installed the operating system.

For all other startup issues, note the system messages that appear on the screen.

Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached
to the external connectors on your system before troubleshooting any external devices.

Troubleshooting the video subsystem

Procedure

1. Check the system and power connections to the monitor.

2. Check the video interface cabling from the system to the monitor.

3. Run the appropriate diagnostic test.

Results

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see the Getting help section.

Troubleshooting a USB device

Before you begin

Note:

 Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go

to step 7.

Procedure

1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.

2. If the problem persists, connect the keyboard and/or mouse to another USB port on the

system.

3. If the problem is resolved, restart the system, enter System Setup, and check if the non-

functioning USB ports are enabled.

Note:

 Older operating systems may not support USB 3.0.

4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is

resolved.

5. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as

Automatic or Standard OS Use.

6. If the problem is not resolved, replace the keyboard and/or mouse with a known working

keyboard or mouse.

If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices
attached to the system.

Troubleshooting your system

202

Dell PowerEdge R430 Owner's Manual

Summary of Contents for E28S Series

Page 1: ...Dell PowerEdge R430 Version 1 Owner s Manual E28S Series A03 ...

Page 2: ... SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE USE COPYING AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE Dell Technologies Dell EMC Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be the property of their respective owners Published in t...

Page 3: ...ve indicator codes 27 uSATA SSD indicator codes 28 NIC indicator codes 29 Internal dual SD module indicator codes 30 iDRAC Direct LED indicator codes 31 Indicator codes for redundant power supply unit 32 Non redundant power supply unit indicator codes 34 Locating Service Tag of your system 35 Documentation resources 37 Technical specifications 41 Chassis dimensions 42 Chassis weight 42 Processor s...

Page 4: ...E boot 82 Installing and removing system components 83 Safety instructions 84 Before working inside your system 84 After working inside your system 84 Recommended tools 85 Front bezel optional 85 Removing the optional front bezel 85 Installing the optional front bezel 86 System cover 87 Removing the system cover 87 Installing the system cover 88 Inside the system 89 Cooling shroud 92 Removing the ...

Page 5: ...emoving the expansion card riser 128 Installing the expansion card riser 129 Removing an expansion card 130 Installing an expansion card 131 iDRAC port card optional 132 Removing the optional iDRAC port card 133 Installing the optional iDRAC port card 134 SD vFlash card optional 136 Removing the optional SD vFlash card 136 Installing an optional SD vFlash card 136 Internal dual SD module optional ...

Page 6: ...le Controller 192 System diagnostic controls 192 Jumpers and connectors 195 System board jumper settings 196 System board connectors 197 Disabling a forgotten password 199 Troubleshooting your system 201 Troubleshooting system startup failure 202 Troubleshooting external connections 202 Troubleshooting the video subsystem 202 Troubleshooting a USB device 202 Troubleshooting a serial I O device 203...

Page 7: ...214 Diagnostic messages 214 Alert messages 214 Getting help 217 Contacting Dell 218 Documentation feedback 218 Accessing system information by using QRL 218 Quick Resource Locator for the PowerEdge R430 system 219 Chapter 10 Contents Dell PowerEdge R430 Owner s Manual 7 ...

Page 8: ...Contents 8 Dell PowerEdge R430 Owner s Manual ...

Page 9: ...el Xeon E5 2600 v3 or Xeon E5 2600 v4 processors up to 12 DIMMs and ten hard drives or solid state drives SSDs l Supported configurations for the PowerEdge R430 system 10 l Front panel features 10 l Back panel features 21 l Diagnostic Indicators 26 l Locating Service Tag of your system 35 Dell PowerEdge R430 Owner s Manual 9 ...

Page 10: ...upported configurations for the PowerEdge R430 system Front panel features The front panel provides access to the features available on the front of the server such as the power button NMI button system identification tag system identification button and USB and Dell PowerEdge R430 system overview 10 Dell PowerEdge R430 Owner s Manual ...

Page 11: ...res of a 4 x 3 5 inch hard drive system Table 1 Front panel features of a 4 x 3 5 inch hard drive system Item Indicator Button or Connector Icon Description 1 Power button Press the power button to turn the system on or off The indicator on the button indicates if the system is on or off Note To gracefully shut down an ACPI compliant operating system press the power button 2 NMI button Press the N...

Page 12: ...D menu buttons Press the LCD menu buttons to navigate the control panel LCD menu 6 LCD panel Displays system ID status information and system error messages For more information see the LCD panel section Note LCD panel is not available in a cabled hard drive system 7 USB management port iDRAC managed USB port The USB management port is USB 2 0 compliant Enables you to connect USB devices to the sy...

Page 13: ...he 4 x 3 5 inch cabled hard drive system 1 Power button 2 NMI button 3 System identification button 4 Video connector 5 Diagnostic indicators 6 USB port 2 7 Information tag 8 Hard drives 9 Optical drive Front panel features of the 4 x 3 5 inch cabled hard drive system Table 2 Front panel features of the 4 x 3 5 inch cabled hard drive system Item Indicator Button or Connector Icon Description 1 Pow...

Page 14: ...ST press and hold the system ID button for more than five seconds to enter the BIOS progress mode 4 Video connector Use the video VGA port to connect a display to the system For more information about the supported video VGA port see the Technical specifications section 5 Diagnostic indicators The diagnostic indicators light up to display error status 6 USB port 2 Use the USB 2 0 port to connect U...

Page 15: ...Ds system Item Indicator Button or Connector Icon Description 1 Power button Press the power button to turn the system on or off The indicator on the button indicates if the system is on or off Note To gracefully shut down an ACPI compliant operating system press the power button 2 NMI button Press the NMI button to troubleshoot software and device driver errors when running certain operating syst...

Page 16: ...l Remote Access Controller User s Guide at Dell com idracmanuals 5 USB port Use the USB 2 0 port to connect USB devices to the system This port is 4 pin USB 2 0 compliant 6 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 7 LCD menu buttons Press the LCD menu buttons to navigate the control panel LCD menu 8 Information tag Displays system information such as service tag ...

Page 17: ...ntification button 6 Hard drives Front panel features of the 10 x 2 5 inch hard drives or SSDs system Table 4 Front panel features of the 10 x 2 5 inch hard drives or SSDs system Item Indicator Button or Connector Icon Description 1 USB management port iDRAC managed USB port The USB management port is USB 2 0 compliant Enables you to connect USB devices to the system or provides access to the iDRA...

Page 18: ...ote If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode 6 Hard drives Up to 10 x 2 5 inch hard drives SSDs For information about the supported hard drives see the Technical specifications section LCD panel The LCD panel of your system provides system information status and error messages to indicate if the system...

Page 19: ...ed After 45 seconds of inactivity the display starts scrolling Viewing Home screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after a few minutes of inactivity if there are no error messages Procedure 1 To vi...

Page 20: ...rmation to be displayed on the Home screen See View menu section for the options and option items that can be set as the default on the Home screen View menu Note When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8 Addresses include DNS Primary and Secondary Gateway IP...

Page 21: ...ation connector 12 Ethernet connector 3 13 Ethernet connector 4 14 Power supply unit PSU1 and PSU2 This table describes the redundant PSU back panel features Item 1 is the serial connector that enables you to connect a serial device to the system Item 2 is ethernet connector 1 that supports 10 100 1000 Mbps NIC connectors Item 3 is the SD vFlash card slot that enables you to insert a vFlash media ...

Page 22: ...nector Icon Description 1 Serial connector Use the serial port to connect a serial device to the system For more information about the supported serial port see the Technical specifications section 2 Ethernet port 1 Use the Ethernet port to connect Local Area Networks LANs to the system For more information about the supported Ethernet ports see the Technical specifications section 3 vFlash card s...

Page 23: ...tification port Use the system identification port to connect the system status indicator assembly through the optional cable management arm 12 Ethernet port 3 Use the Ethernet port to connect Local Area Networks LANs to the system For more information about the supported Ethernet ports see the Technical specifications section 13 Ethernet port 4 14 Power supply unit PSU1 and PSU2 Up to two 550 W r...

Page 24: ... the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds Item 11 is System id...

Page 25: ...stem identification button Press the system ID button l To locate a particular system within a rack l To turn the system ID on or off Note To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds Note If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode 11 System iden...

Page 26: ...or occurs related to PCIe card Table 8 Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health None required The indicator flashes amber l When the system is turned on l When the system is in standby l If any error condition exists For example a failed fan PSU or a hard drive Check the System Event Log or sy...

Page 27: ...is too high l External airflow is obstructed See the Getting help section Memory indicator The indicator flashes amber if a memory error occurs Check the system event log or system messages for the location of the failed memory Reseat the memory module If the problem persists see the Getting help section Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indi...

Page 28: ...ard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Flashes green amber and then turns off Predicted drive failure Flashes amber four times per second Drive failed Flashes green slowly Drive rebuilding Steady green Drive online Flashes green for three seconds amber for three seconds and then turns off after six seconds Rebuild sto...

Page 29: ...ed drive failure Flashes amber four times per second Drive failed Steady green Drive online Flashes green for three seconds amber for three seconds and turns off after six seconds Rebuild aborted NIC indicator codes Each NIC on the back panel has an indicator that provides information about the network activity and link status The activity LED indicates whether the NIC is currently connected or no...

Page 30: ... partition The IDSDM card offers the following features l Dual card operation maintains a mirrored configuration by using SD cards in both the slots and provides redundancy Note When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup the information is replicated from one SD card to another l Single card operation single card operation is supported but wit...

Page 31: ...ED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem Note The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode Figure 13 iDRAC Direct LED indicator 1 iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring ...

Page 32: ...Connect The iDRAC Direct LED indicator patterns table describes the iDRAC status when it is solid green flashing green and when it is turned off Table 14 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the laptop is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop connected is r...

Page 33: ...l Lifecycle Controller User s Guide at Dell com idracmanuals C Flashing green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status and supported voltage CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back Note Ens...

Page 34: ...o PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected Non redundant power supply unit indicator codes Press the self diagnostic button to perform a quick health check on the non redundant power supply unit PSU of the system Figure 15 Non redundant AC PSU status ...

Page 35: ...s identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the system This information is used by Dell to route support calls to the appropriate personnel Dell PowerEdge R430 system overview Dell PowerEdge R43...

Page 36: ...Dell PowerEdge R430 system overview 36 Dell PowerEdge R430 Owner s Manual ...

Page 37: ...onfiguring your system For information about iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide Dell com idracmanuals For information about installing the operating system see the operating system documentation Dell com operatingsystemmanuals For information about understanding Remote Access Controller ...

Page 38: ...m Manager User s Guide Dell com asmdocs For understanding the features of Dell Lifecycle Controller LCC see the Dell Lifecycle Controller User s Guide Dell com idracmanuals For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents Dell com omconnectionsenterprisesystems management For information about connections an...

Page 39: ...g the PERC cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software Documentation resources Dell Powe...

Page 40: ...Documentation resources 40 Dell PowerEdge R430 Owner s Manual ...

Page 41: ...sions 42 l Chassis weight 42 l Processor specifications 43 l PSU specifications 43 l System battery specifications 43 l Expansion bus specifications 43 l Memory specifications 44 l Drive specifications 44 l Ports and connectors specifications 45 l Video specifications 46 l Environmental specifications 46 Dell PowerEdge R430 Owner s Manual 41 ...

Page 42: ...e 18 Dimensions of the Dell PowerEdge R430 system X Xa Y Z with bezel Z without bezel Za with bezel Za without bezel Zb 482 4 mm 18 99 inches 434 0 mm 17 08 inches 42 8 mm 1 68 inches 677 3 mm 26 66 inches 662 4 mm 264 07 inches 35 0 mm 1 37 inches 20 1 mm 0 79 inches 642 3 mm 25 28 inches Chassis weight This section describes the weight of the system For PowerEdge R430 systems the maximum chassis...

Page 43: ...240 V AC autoranging 6 5 A 3 5 A Note Heat dissipation is calculated using the PSU wattage rating Note This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V System battery specifications The PowerEdge R430 system supports 3 V CR2032 Lithium coin cell system battery Expansion bus specifications The PowerEdge R430 system supports PCI expres...

Page 44: ... with dual processor the minimum RAM is 8 GB minimum one memory module per processor and the maximum RAM is up to 384 GB Table 22 Memory specifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Twelve 288 pin l 4 GB single rank RDIMMs l 8 GB 16 GB or 32 GB dual rank RDIMMs l 4 GB with single processor l 8 GB with dual processors minimum one memory module per processor l Up to 2...

Page 45: ...s and connectors specifications USB ports The PowerEdge R430 system supports l USB 2 0 compliant ports on the front panel l USB 3 0 complaint and USB 2 0 compliant ports on the back panel l USB 3 0 compliant internal port The following table provides more information about the USB specifications The PowerEdge R430 system supports two 4 pin USB 2 0 compliant ports on the front panel Your system sup...

Page 46: ...85 Hz and color depth is 8 16 32 bit For 1280 x 1024 resolution the refresh rate is 60 75 Hz and color depth is 8 16 32 bit For 1440 x 900 resolution the refresh rate is 60 Hz and color depth is 8 16 32 bit Table 25 Supported video resolution options Resolution Refresh rate Hz Color depth bits 640 x 480 60 70 8 16 32 800 x 600 60 75 85 8 16 32 1024 x 768 60 75 85 8 16 32 1152 x 864 60 75 85 8 16 3...

Page 47: ... at 10 Hz to 500 Hz for 15 min all six sides tested Table 28 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested The maximum shock specification of an operational system is six consecutively executed shock pulses in the positive and negative x y and z ...

Page 48: ... equipment damage or failure you may need to rectify the environmental conditions Re mediation of environmental conditions is the responsibility of the customer Air filtration specification Data center air filtration as defined by ISO Class 8 per ISO 14644 1 shpuld have a 95 upper confidence limit Note This condition applies only to data center environments Air filtration requirements do not apply...

Page 49: ...Expanded operating temperature When the system is at 10 of annual operating hours the expanded operating temperature ranges from 5 C to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temp...

Page 50: ...lowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft Note When operating in the expanded temperature range system performance may be impacted Note When operating in the expanded temperature range ambient temperature warnings maybe reported on the LCD panel and in the System Event Log Expanded operating temperature restrictions l Processors of 55 W and 65 W are not supported l Do not per...

Page 51: ...CHAPTER 4 Initial system setup and configuration l Setting up your system 52 l iDRAC configuration 52 l Options to install the operating system 53 Dell PowerEdge R430 Owner s Manual 51 ...

Page 52: ...ork settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Dell Deployment Toolkit See Dell Deployment Toolkit User s Guide at Dell com openmanagemanuals...

Page 53: ...olutions Supported operating systems on Dell PowerEdge systems Dell com ossupport Installation and How to videos for supported operating systems on Dell PowerEdge systems Supported Operating Systems for Dell PowerEdge Systems Methods to download firmware and drivers You can download the firmware and drivers by using any of the following methods You can download the firmware and drivers from Dell s...

Page 54: ... before downloading the drivers and firmware Procedure 1 Go to Dell com support drivers 2 Under the Drivers Downloads section type the Service Tag of your system in the Service Tag or Express Service Code box Note If you do not have the Service Tag select Detect My Product to allow the system to automatically detect your Service Tag or under General support navigate to your product 3 Click Drivers...

Page 55: ...ttings and features of a system without booting to the operating system by using the system firmware l Options to manage the pre operating system applications 56 l System Setup 56 l Dell Lifecycle Controller 81 l Boot Manager 81 l PXE boot 82 Dell PowerEdge R430 Owner s Manual 55 ...

Page 56: ... perform the following steps Procedure 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup Note If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again System Setup details The System Setup Main Menu screen details are explained as follows Option Description ...

Page 57: ...he System BIOS Settings screen details are explained as follows Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the installed memory Processor Settings Specifies information and options related to the processor such as speed and cache size SATA Settin...

Page 58: ...fter you see the following message F2 System Setup Note If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Boot Settings Boot Settings details About this task The Boot Settings screen details are explained as follows Op...

Page 59: ...specify one of the following boot modes for installing your operating system l BIOS boot mode the default is the standard BIOS level boot interface l Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface If you have configured your system to boot to UEFI mode it replaces the system BIOS 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2...

Page 60: ...stem to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Network Settings Network Settings screen details The Network Settings screen details are explained as follows About this task Option Description PXE Device n n 1 to 4 Enables or disables the device When enabled a UEFI boot option is created fo...

Page 61: ...for the iSCSI device automatically System Security You can use the System Security screen to perform specific functions such as setting the system password setup password and disabling the power button Viewing System Security To view the System Security screen perform the following steps Procedure 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System...

Page 62: ...l state of the TPM This option is set to No Change by default TPM Status Specifies the TPM status TPM Command CAUTION Clearing the TPM results in the loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Clears all the contents of the TPM The TPM Clear option is set to No by default Intel TXT Enables or disables the Intel Trusted Execution Technology TXT optio...

Page 63: ...e list of certificates and hashes that secure boot uses to authenticate images Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen perform the following steps Procedure 1 Turn on or restart your system 2 Press F2 immediately a...

Page 64: ... system password and press Enter or Tab Use the following guidelines to assign the system password l A password can have up to 32 characters l The password can contain the numbers 0 through 9 l Only the following special characters are allowed space A message prompts you to reenter the system password 5 Reenter the system password and click OK 6 In the Setup Password field type your setup password...

Page 65: ...f you change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes Operating with a setup password enabled If Setup Password is set to Enabled type the correct setup password...

Page 66: ...mation details About this task The System Information screen details are explained as follows Option Description System Model Name Specifies the system model name System BIOS Version Specifies the BIOS version installed on the system System Management Engine Version Specifies the current version of the Management Engine firmware System Service Tag Specifies the system Service Tag System Manufactur...

Page 67: ...tion System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory installed in the system System Memory Speed Specifies the system memory speed System Memory Voltage Specifies the system memory voltage Video Memory Specifies the amount of video memory System Memory Testing Specifies whether the system memory tests are run during system boot Options are...

Page 68: ...ons such as enabling virtualization technology hardware prefetcher and logical processor idling Viewing Processor Settings To view the Processor Settings screen perform the following steps Procedure 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup Note If your operating system begins to load before you press F2 wait for the system to finis...

Page 69: ...Data Cache Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled by default Execute Disable Enables you to run the disable memory protection technology This option is set to Enabled by default Logical Processor Idling Enables you to improve the energy efficiency of a system It ...

Page 70: ... the processor as defined by Intel Brand Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system Viewing SATA Settings To view the SATA Settings screen perform t...

Page 71: ...AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port B Sets the drive type of the selected device For Embedded SATA settings in A...

Page 72: ...D mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port E Sets the drive type of the selected device For Embedded SATA settings in ATA mode set...

Page 73: ...D mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port H Sets the drive type of the selected device For Embedded SATA settings in ATA mode set...

Page 74: ...Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video control...

Page 75: ... Integrated Network Card 1 Enables or disables the integrated network card I OAT DMA Engine Enables or disables the I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video Controller Displays the current state of the embedded ...

Page 76: ...u press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Serial Communication Serial Communication details About this task The Serial Communication screen details are explained as follows Option Description Serial Communication Selects serial communication devices Serial De...

Page 77: ... fails and the value must not be changed This option is set to 115200 by default Remote Terminal Type Sets the remote console terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default System Profile Settings You can use the System Profile Settings ...

Page 78: ... to be within the turbo range based on workload C1E Enables or disables the processor to switch to a minimum performance state when it is idle This option is set to Enabled by default C States Enables or disables the processor to operate in all available power states This option is set to Enabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option W...

Page 79: ...ettings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps Procedure 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup Note If your operating syste...

Page 80: ...mance ISC takes about 20 seconds to execute and system reset is needed for ISC results to be applied The Enabled No Reboot option executes ISC and continues without applying ISC results until the next time system reset occurs The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied It takes the system longer to be ready due to the forced system reset ...

Page 81: ...ntroller provides advanced embedded systems management throughout the system s lifecycle The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system Note Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controlle...

Page 82: ...and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell One shot BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the following utilities that can be launched l Launch Diagnostics l BIOS Update File Explorer l Reboot Syst...

Page 83: ...cal drive optional 118 l Cooling fans 123 l Internal USB memory key optional 125 l Expansion cards and expansion card riser 127 l iDRAC port card optional 132 l SD vFlash card optional 136 l Internal dual SD module optional 137 l Integrated storage controller card 141 l Processors and heat sinks 144 l Power supply units 153 l System battery 160 l Hard drive backplane 162 l Control panel 171 l Powe...

Page 84: ...g all bays in the system and system fans must be populated always with either a component or with a blank Before working inside your system Before you begin Follow the safety guidelines listed in the Safety instructions section Procedure 1 Turn off the system including any attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If installed remove t...

Page 85: ...rive or when pressing the reset or power button The front bezel can also be locked for additional security Removing the optional front bezel Before you begin Follow the safety guidelines listed in the Safety instructions section Procedure 1 Locate and remove the bezel key Note The bezel key is attached to the back of the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up and pu...

Page 86: ...ns section Procedure 1 Locate and remove the bezel key Note The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key Figure 18 Installing the optional front bezel a bezel lock b front bezel Installing and removing system components 86 Dell PowerEdge R430 Owner s Manual ...

Page 87: ...pherals 4 If installed remove the optional bezel For more information see the Removing the optional front bezel section Procedure 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back and the tabs on the system cover disengage from the slots on the chassis Note The position of the latch may vary depend...

Page 88: ...osed position The system cover slides forward and the slots on the system cover engage with the tabs on the chassis The system cover latch locks into place when the system cover is completely engaged with the tabs on the chassis 3 Rotate the latch release lock clockwise to the locked position Figure 20 Installing the system cover a latch release lock b latch c system cover After you finish 1 If re...

Page 89: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Figure 21 Inside the system with a cabled power supply 1 control panel 2 cable routing latch 3 power supply unit 4 expansion card riser connector 2 5 memory module socket B3 B4 6 processor 2 7 memory module socket B1 B2 Installing and rem...

Page 90: ...3 A7 A4 A8 11 cooling fan 5 12 optical drive optional Figure 22 Inside the system with redundant power supplies 1 control panel 2 hard drive SSD backplane 3 cable routing latch 4 power interposer board 5 power supply units 2 6 PCIe expansion card riser optional Installing and removing system components 90 Dell PowerEdge R430 Owner s Manual ...

Page 91: ...dule socket B3 B4 8 processor 2 9 memory module socket B1 B2 10 memory module socket A1 A5 A2 A6 11 processor 1 12 memory module socket A3 A7 A4 A8 13 cooling fan 6 14 hard drives SSDs 15 optical drive Installing and removing system components Dell PowerEdge R430 Owner s Manual 91 ...

Page 92: ...e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the proc...

Page 93: ...tion 2 Follow the procedure listed in the Before working inside your system section 3 If applicable route the cables inside the system along the chassis wall and secure the cables by using the cable securing bracket Procedure 1 Align the tabs on the cooling shroud with the securing slots on the chassis a Align the cooling shroud with the guide pin on the system board b Align the intrusion switch w...

Page 94: ...Custom or Dense Configuration Optimized l Maximum supported DIMM frequency of the processors The system contains 12 memory sockets split into four sets two sets of 4 sockets and two sets of 2 sockets each Each 4 socket set is organized into two channels and each 2 socket set is organized into one channel In each channel of the 4 socket set the release levers of the first socket are marked white an...

Page 95: ...ory sockets A3 and A7 channel 3 memory sockets A4 and A8 Processor 2 channel 0 memory sockets B1 channel 1 memory sockets B2 channel 2 memory sockets B3 channel 3 memory sockets B4 The following table shows the memory populations and operating frequencies for the supported configurations Installing and removing system components Dell PowerEdge R430 Owner s Manual 95 ...

Page 96: ... l Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available l Populate all the sockets with white release tabs first followed by the black release tabs and then the green release tabs l When mixing memory modules with different capacities populate the...

Page 97: ...ata from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB single rank memory modules the available system memory is 3 4 ranks channel 16 memory modules 4 GB 48 GB and not 16 memory modules 4 GB 64 GB ...

Page 98: ...x8 2133 MT s 2R x8 1866 MT s A1 24 4 6 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 8 3 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 32 4 8 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 8 4 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 16 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 32 1 1R x8 2400 MT s 1R x8 2133 ...

Page 99: ... s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 96 16 6 2R x8 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 32 3 2R x8 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 128 16 8 2R x8 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 32 4 2R x8 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 192 32 6 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 25...

Page 100: ...A2 A3 B1 B2 B3 32 4 8 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 8 4 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 B1 B2 16 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 B1 48 4 12 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 8 6 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 B1 B2 B3 64 8 8 2R x8 2400 MT ...

Page 101: ... 1866 MT s A1 A2 B1 B2 160 16 and 8 12 2R x4 2400 MT s 2R x8 2400 MT s 2R x4 2133 MT s 2R x8 2133 MT s 2R x4 1866 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 Note 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 A7 and A8 192 16 12 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3...

Page 102: ...r system section 3 Remove the cooling shroud Note The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any m...

Page 103: ...id touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Re...

Page 104: ...ule with your thumbs until the socket levers firmly click into place When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Figure 27 Installing the memory module a memory module b alignment key c memory module socket ejector 2 After you finish 1 Install the cooling shroud 2 Follow...

Page 105: ... removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure Note Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to ...

Page 106: ...safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Procedure 1 Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 29 Installing a 2 5 inch hard drive blank a hard drive blank After you finish If removed install the front bezel Installing and removing system components 106 Dell PowerEdge R430 Owner s ...

Page 107: ...t have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Procedure 1 Press the release button and slide the blank out of the hard drive slot Figure 30 Removing a 3 5 inch hard drive blank a hard drive blank b release button After you finish If applicable install the front bezel Installing a 3 5 inch hard drive...

Page 108: ...nstructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the front bezel 4 If connected disconnect the power and data cable from the hard drive Note The empty cabled hard drive carrier can be used as a blank Procedure 1 Press the releas...

Page 109: ...ized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your...

Page 110: ...m Setup and reboot the system 3 Install any software required for the hard drive operation as described in the documentation for the hard drive 4 Follow the procedure listed in the After working inside your system section Removing a hot swappable hard drive carrier Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and s...

Page 111: ... hard drive carrier release handle 2 Slide the hard drive carrier out of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive carrier blanks installed Figure 34 Removing a hot swappable hard drive or SSD a release button b hard drive carrier c hard drive carrier handle After you finish 1 If you are not replacing the hard drive immediately in...

Page 112: ...ebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed Note Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots 1 If installed remove the front bezel 2 If installed remove the hard dri...

Page 113: ...ead and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 If installed remove the front bezel Procedure 1 Remove the 3 5 inch hot swappable hard drive carrier from the system 2 Remove the screws from the rails on the hot swappable hard drive carrier 3 Lift the 3 5 inch har...

Page 114: ...e adapter into the hot swappable hard drive carrier with the connector end of the hard drive toward the back of the hot swappable hard drive carrier 2 Align the screw holes on the hard drive with the holes on the hot swappable hard drive carrier 3 Install the screws to secure the hot swappable hard drive to the hot swappable hard drive carrier Figure 37 Installing a 3 5 inch hard drive adapter int...

Page 115: ...from a 3 5 inch hard drive adapter a 3 5 inch hard drive adapter b screw 2 c 2 5 inch hard drive After you finish Install a 2 5 inch hard drive into a 3 5 inch hard drive adapter Installing a 2 5 inch hard drive into a 3 5 inch hard drive adapter Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as au...

Page 116: ...hard drive After you finish Install the 3 5 inch adapter into the 3 5 inch hard drive carrier Removing a hard drive from a hard drive carrier Before you begin 1 Keep the Phillips 1 screwdriver ready 2 Remove the hot swappable hard drive carrier from the system Procedure 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive out of the hard drive carrier Figure 40 ...

Page 117: ...d and follow the safety instructions that are shipped with your product Procedure 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier 2 Align the screw holes on the hard drive with the screws holes on the hard drive carrier When aligned correctly the back of the hard drive is flush with the back of the hard drive carrier 3 Att...

Page 118: ...structions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Note Observe the routing of the power and data cables inside the chassis as you remove them from the system board and the optical drive Route these cables in the same way when you replace them to preven...

Page 119: ...form troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the p...

Page 120: ...y instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Procedure 1 Disconnect the power and data cable from the back of the optical drive Observe the routing of the power and data cable inside the chassis as you remove them from the system board and the...

Page 121: ...nician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructi...

Page 122: ...the drive and to the SATA connector on the system board Note Route and secure the cables using the cable routing latch on the system chassis to prevent them from being pinched or crimped Figure 45 a optical drive b data cable c power cable d release latch e metal standoff 4 f notch on the metal standoff 2 After you finish Follow the procedure listed in the After working inside your system section ...

Page 123: ...a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Note The procedure for removing each ...

Page 124: ...ervice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Note The procedure for installing each fan is identical 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remo...

Page 125: ...e in System Setup The internal USB port must be enabled in Internal USB Port option in the Integrated Devices screen of System Setup The internal USB port is located on the system board Note To locate the internal USB port INT_USB on the system board see the System board connectors section Replacing the optional internal USB memory key Before you begin CAUTION Many repairs may only be done by a ce...

Page 126: ...the System board connectors section 2 If installed remove the USB memory key from the USB port Figure 48 Removing the internal USB memory key a USB memory key b USB port 3 Insert the replacement USB memory key into the USB port Figure 49 Installing the internal USB memory key a USB memory key b USB port After you finish 1 Follow the procedure listed in the After working inside your system section ...

Page 127: ... Length x16 x16 2 Processor 1 Half Height Half Length x16 x16 PCIE_G3_X8 1 Processor 1 Full Height Half Length x8 x16 2 Processor 1 Half Height Half Height x8 x16 Note The PCIE_G3_X8 and PCIE_G3_X16 are the two different types of risers supported on R430 systems You can install an expansion card on the system board only using expansion card riser Note The expansion cards are not hot swappable The ...

Page 128: ...AID External Storage Low Profile 2 1 RAID External Storage Full Height 1 1 2 Infiniband Single Port Dual Port Mellanox 2 1 3 40 Gb NICs Low profile 2 1 40 Gb NICs Full height 1 1 4 10 Gb NICs Low profile 2 1 10 Gb NICs Full height 1 1 5 FC8 HBA Low profile 2 1 FC8 HBA Full height 1 1 6 1 Gb NICs Low profile 2 1 1 Gb NICs Full height 1 1 7 12 GB SAS HBA Low profile 2 1 12 GB SAS HBA Full height 1 1...

Page 129: ...board d riser connector on the system board e slot on the chassis f expansion card latch After you finish 1 Install the expansion card riser 2 Follow the procedure listed in the After working inside your system section Installing the expansion card riser Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repai...

Page 130: ...ion card riser c guide pin on the system board d riser connector on the system board e slot on the chassis f expansion card latch After you finish Follow the procedure listed in the After working inside your system section Removing an expansion card Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as...

Page 131: ...tion of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 52 Removing an expansion card from the expansion card riser a expansion card riser b expansion card riser connector c expansion card latch d expansion card After you finish 1 Install the expansion card 2 Install the expansion card riser 3 Follow the procedure lis...

Page 132: ...e expansion card riser connector until the card is firmly seated Note Ensure that the expansion card is properly seated along the chassis so that expansion card latch can be closed 5 If required connect the cables to the expansion card Figure 53 Installing an expansion card into the expansion card riser a expansion card riser b expansion card riser connector c expansion card latch d expansion card...

Page 133: ...com idracmanuals Removing the optional iDRAC port card Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty...

Page 134: ...onal iDRAC port card Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instru...

Page 135: ...he system board 3 Tighten the screws that secure the iDRAC port card holder to the system board Figure 55 Installing the iDRAC port card a iDRAC port card holder b iDRAC port c screw 2 d SD vFlash media card e iDRAC port card f iDRAC port card connector After you finish 1 Install the expansion card riser 2 Install the cooling shroud 3 If disconnected reconnect the network cable 4 Follow the proced...

Page 136: ...is Procedure 1 To remove the SD vFlash card push the SD vFlash card inward to release it and pull the SD vFlash card from the SD vFlash card slot Figure 56 Removing the optional SD vFlash card a SD vFlash card b SD vFlash card slot Installing an optional SD vFlash card Before you begin 1 Follow the safety guidelines listed in the Safety instructions section 2 Locate the SD vFlash card slot at the ...

Page 137: ...ety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell...

Page 138: ...nician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Note To use an SD card with your system ensure that the Inter...

Page 139: ...king inside your system section Removing the optional internal dual SD module Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not c...

Page 140: ...procedure listed in the After working inside your system section Installing the optional internal dual SD module Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that...

Page 141: ... working inside your system section Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for an integrated storage controller card The integrated storage controller card provides the integrated storage subsystem for the internal hard drives in your system The controller supports SAS and SATA hard drives and also enables you to set up the hard ...

Page 142: ...ion 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Keep the Phillips 2 screwdriver ready Procedure 1 Loosen the screws that secure the integrated storage controller cable to the integrated storage controller card connector on the system board 2 Lift the integrated storage controller cable away from the integrated storage controller 3 Li...

Page 143: ...llow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Keep the Phillips 2 screwdriver ready Procedure 1 Align the end of the integrated storage controller card with the controller card connector on the system...

Page 144: ...u finish 1 Install the cooling shroud 2 Follow the procedure listed in the After working inside your system section Processors and heat sinks Use the following procedure when l Removing and installing a heat sink l Installing an additional processor l Replacing a processor Note To ensure proper system cooling you must install a processor blank in any empty processor socket Installing and removing ...

Page 145: ...working inside your system section 4 If installed remove the full length PCIe card s 5 Remove the cooling shroud Procedure 1 Loosen one of the screws that secure the heat sink to the system board Allow some time approximately 30 seconds for the heat sink to loosen from the processor 2 Remove the screw diagonally opposite the screw you first removed 3 Repeat the procedure for the remaining two scre...

Page 146: ...g inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Remove the cooling shroud 5 Remove the heat sink WARNING The processor is hot to touch for some time after the system has been powered down Allow the processor to cool before removing it CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped...

Page 147: ...orage Do not touch the bottom of the processor Touch only the side edges of the processor Figure 65 Processor shield a close first socket release lever b lock icon c processor d open first socket release lever e unlock icon Installing and removing system components Dell PowerEdge R430 Owner s Manual 147 ...

Page 148: ...ling shroud 4 Follow the procedure listed in the After working inside your system section Installing a processor Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that...

Page 149: ...r it must be installed in socket CPU1 Procedure 1 Unpack the new processor Note If the processor has previously been used in a system remove any remaining thermal grease from the processor by using a lint free cloth 2 Locate the processor socket 3 If applicable remove the socket protective cap 4 Release the open first socket release lever near the unlock icon by pushing the lever down and out from...

Page 150: ...ocessor a socket release lever 1 b pin 1 corner of the processor c processor d slot 4 e processor shield f socket release lever 2 g processor socket h tab 4 After you finish Note Ensure that you install the heat sink after you install the processor The heat sink is necessary to maintain proper thermal conditions 1 Install the heat sink 2 If removed reinstall the PCIe expansion card riser Installin...

Page 151: ...that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Install the processor Note If you are installing a single processor it must be installed in socket CPU1 Procedure 1 If you are using an existing heat sink remove the therm...

Page 152: ...w diagonally opposite to the first screw you have tightened Note Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and stop after the screw is seated The screw tension should not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining two screws Installing and removing sys...

Page 153: ...ation is redundant 1 1 In redundant mode power is supplied to the system equally from both PSUs to maximize efficiency When only one PSU is installed the power supply configuration is non redundant 1 0 Power is supplied to the system only by the single PSU Note If two PSUs are used they must be of the same type and have the same maximum output power Note For AC PSUs use only PSU with the Extended ...

Page 154: ...upply unit Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions tha...

Page 155: ...phone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Verify that both power supply units PSUs are of the same type and have the same maximum output power Note The maximum output power s...

Page 156: ... a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines liste...

Page 157: ...ane connector After you finish 1 Install the cabled PSU 2 Follow the procedure listed in After working inside your system section Installing a cabled power supply unit Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephon...

Page 158: ... PSU slot Procedure 1 Slide the PSU into the PSU slot 2 Align the screw hole on the PSU with the standoff on the chassis 3 Tighten the screw to secure the PSU to the chassis 4 Connect all the power cables to the system board hard drives and optical drive Figure 73 Installing a cabled PSU a PSU b screw c P1 cable connector d P2 cable connector e P3 cable connector f standoff g Backplane connector A...

Page 159: ...r supply unit PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 74 Removing the PSU blank a PSU blank b PSU bay After you finish Install the PSU or PSU blank Installing the power supply unit...

Page 160: ...t is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online o...

Page 161: ...tery a system battery b system battery slot 3 To install a new system battery hold the battery with the facing up and slide it under the securing tabs 4 Press the battery into the connector until it snaps into place Figure 77 Installing the system battery a system battery b system battery slot After you finish 1 Install the cooling shroud 2 If removed install the expansion card riser 3 Follow the ...

Page 162: ...d by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Foll...

Page 163: ... backplane a guide 2 b hard drive SSD backplane c release tab 2 d backplane power cable e backplane signal cable f SAS_A connector on the backplane g hard drive SSD connector 4 Installing and removing system components Dell PowerEdge R430 Owner s Manual 163 ...

Page 164: ... SW_RAID_A connector on the system board b SATA_CDROM connector on the system board c cable routing latch d SAS_A connector on the backplane e Optical Disk Drive ODD f hard drive backplane g system board Installing and removing system components 164 Dell PowerEdge R430 Owner s Manual ...

Page 165: ...lane a hard drive SSD backplane b backplane power cable c backplane signal cable d SAS_A cable connector e release tab 2 f SAS_B cable connector g hard drive SSD connector 8 Installing and removing system components Dell PowerEdge R430 Owner s Manual 165 ...

Page 166: ...er card b SATA_CDROM connector on the system board c cable routing latch d Optical Disk Drive ODD e SAS_A connector on the backplane f SAS_ B connector on the backplane g hard drive SSD backplane h system board Installing and removing system components 166 Dell PowerEdge R430 Owner s Manual ...

Page 167: ...SSD backplane b backplane power cable c release tab 2 d SAS_A connector on the backplane e hard drive SSD connector 10 f SAS_B connector on the backplane g SAS_C connector on the backplane Installing and removing system components Dell PowerEdge R430 Owner s Manual 167 ...

Page 168: ...rd e cable routing latch f SAS_A connector on the backplane g SAS_B connector on the backplane h SAS_C connector on the backplane i hard drive SSD backplane j system board After you finish 1 Install the hard drive backplane 2 Install all the hard drives into their original slots 3 Follow the procedure listed in the After working inside your system section Installing and removing system components ...

Page 169: ...ontrol panel flex cable after it is inserted into the connector 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Procedure 1 Align the slots on the hard drive backplane with the hooks on the chassis 2 Press down the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SS...

Page 170: ...ht 2 5 inch SAS SATA backplane a hard drive SSD backplane b backplane power cable c backplane signal cable d SAS_A cable connector e release tab 2 f SAS_B cable connector g hard drive SSD connector 8 Figure 86 Installing the ten 2 5 inch SAS SATA backplane Installing and removing system components 170 Dell PowerEdge R430 Owner s Manual ...

Page 171: ...orized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Procedure 1 Using a Phillips 2 screwdriver remove the screw s securing the control pan...

Page 172: ...hassis a control panel b notches 5 Figure 88 Removing the control panel eight 2 5 inch hard drives SSDs chassis a control panel b notches 5 c control panel module d LCD connector cable Installing and removing system components 172 Dell PowerEdge R430 Owner s Manual ...

Page 173: ... by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines li...

Page 174: ...ontrol panel to the bottom of the chassis Note For a ten 2 5 inch hard drive chassis slide the control panel into the chassis and secure the module with the screw Figure 90 Installing the control panel four 3 5 inch hard drives chassis a control panel b notches 6 Figure 91 Installing the control panel eight 2 5 inch hard drives SSDs chassis a control panel b notches 4 c control panel module d LCD ...

Page 175: ...ould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2...

Page 176: ...ve the LED panel 3 Remove all the cables connecting the control panel module to the chassis Figure 93 Removing the control panel module four cabled hard drive chassis a screw 2 b control panel module connector cable c control panel module d USB connector cable e control panel f LED panel screw 2 g LED panel Installing and removing system components 176 Dell PowerEdge R430 Owner s Manual ...

Page 177: ...e b control panel module screws 2 c control panel module connector cable d display module cable e USB connector cable Figure 95 Removing the control panel module eight hard drive chassis a control panel module Installing and removing system components Dell PowerEdge R430 Owner s Manual 177 ...

Page 178: ...thorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Procedure 1 For a 3 5 inch cabled hard drive system a Insert the LED panel into the slot in the chassis b Secure the LED pan...

Page 179: ...r cabled hard drive chassis a screw 2 b control panel module connector cable c control panel module d USB connector cable e control panel f LED panel screw 2 g LED panel Installing and removing system components Dell PowerEdge R430 Owner s Manual 179 ...

Page 180: ...e b control panel module screws 2 c control panel module connector cable d display module cable e USB connector cable Figure 98 Installing the control panel module eight hard drive chassis a control panel module Installing and removing system components 180 Dell PowerEdge R430 Owner s Manual ...

Page 181: ...documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Note The power interposer board PIB is present only in systems that support redundant power supply units PSUs 1 Follow the safety guidelines listed in the Sa...

Page 182: ...and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Remove the redundant power supp...

Page 183: ...system board contains significant number of sub systems such as the processor expansion cards and other components Removing the system board Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team ...

Page 184: ...ystem section 3 Keep the Phillips 2 screwdriver ready 4 Remove the following a cooling shroud b memory modules c cooling fan cables d expansion card riser e integrated storage controller card f heat sink and processor g internal dual SD module Procedure 1 Disconnect all other cables from the system board CAUTION Take care not to damage the system identification button while removing the system boa...

Page 185: ...s directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing th...

Page 186: ...and angle it toward the back of the chassis 2 Lower the system board into the chassis till the connectors at the back of the system board align with the slots on the rear wall of the chassis and the screw holes on the system board align with the standoffs on the chassis 3 Tighten the nine screws that secure the system board to the chassis Figure 102 Installing the system board a screw 9 b system b...

Page 187: ...Update the BIOS and iDRAC versions d Re enable the Trusted Platform Module TPM See Initializing the TPM for BitLocker users on page 189 or Initializing the TPM for TXT users on page 189 Restoring the Service Tag by using the Easy Restore feature The Easy Restore feature enables you to restore your system s Service Tag license UEFI configuration and the system configuration data after replacing the...

Page 188: ...ule TPM from the system board After the TPM is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board Note This is a Field Replaceable Unit FRU Removal and installation procedures must be performed only by Dell certified service technicians Insta...

Page 189: ...tializing the TPM for BitLocker users Procedure 1 Initialize the TPM For more information about initializing the TPM see http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM for TXT users Procedure 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Set...

Page 190: ...8 On the System Setup Main Menu screen click System BIOS System Security Settings 9 From the Intel TXT option select On Installing and removing system components 190 Dell PowerEdge R430 Owner s Manual ...

Page 191: ...nce The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem l Dell Embedded System Diagnostics 192 Dell PowerEdge R430 Owner s Manual 191 ...

Page 192: ...dded System Diagnostics ePSA if your system does not boot Procedure 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices Running the Embedded System Diagnostic...

Page 193: ... log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics Dell PowerEdge R430 Owner s Manual 193 ...

Page 194: ...Using system diagnostics 194 Dell PowerEdge R430 Owner s Manual ...

Page 195: ...CHAPTER 8 Jumpers and connectors l System board jumper settings 196 l System board connectors 197 l Disabling a forgotten password 199 Dell PowerEdge R430 Owner s Manual 195 ...

Page 196: ... on pins 3 and 5 To clear the configuration settings at system boot fit the jumper on pins 1 and 3 Table 43 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 The password reset feature is disabled pins 4 6 The iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR The configuration settings are retained at the next system bo...

Page 197: ...el USB connector 3 PIB_CONN Power interposer board connector 4 SATA_CDROM SATA connector CDROM 5 MiniPERC PCIE_G3_X8 CPU1 Mini PERC card connector 6 SATA_TBU SATA connector tape backup unit 7 SW_RAID_B Software RAID connector B 8 CTRL_PNL Control panel interface connector 9 SW_RAID_A Software RAID connector A 10 INT_USB_3 0 Internal USB connector 11 BATTERY Battery connector Jumpers and connectors...

Page 198: ...idelines section 16 NIC4 Network connector 17 NIC3 Network connector 18 B1 B2 Memory module socket 19 USB2_3 0 USB connector 20 USB1 USB connector 21 NIC1 and NIC2 Network connector 22 B3 B4 Memory module socket 23 CPU2 Processor socket 2 24 PWR_CONN_C P3 8 pin power connector 25 CPU1 Processor socket 1 26 IDSDM Internal Dual SD Module connector 27 INTRUSION Intrusion switch connector 28 FAN6 Cool...

Page 199: ... jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 Note If you assign a new system and or setup password with the jumper on pins 2 and 4 the syste...

Page 200: ...Jumpers and connectors 200 Dell PowerEdge R430 Owner s Manual ...

Page 201: ...connections 202 l Troubleshooting the video subsystem 202 l Troubleshooting a USB device 202 l Troubleshooting a serial I O device 203 l Troubleshooting a NIC 203 l Troubleshooting a wet system 204 l Troubleshooting a damaged system 205 l Troubleshooting the system battery 206 l Troubleshooting power supply units 206 l Troubleshooting cooling problems 207 l Troubleshooting cooling fans 208 l Troub...

Page 202: ...deo hardware If the tests fail see the Getting help section Troubleshooting a USB device Before you begin Note Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse For other USB devices go to step 7 Procedure 1 Disconnect the keyboard and or mouse cables from the system and reconnect them 2 If the problem persists connect the keyboard and or mouse to another USB port on the system 3 If the ...

Page 203: ...al I O device Procedure 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a known working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known working cable 3 Turn off the system and the serial device and swap the serial device with a compatible device 4 Turn on the ...

Page 204: ...hooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Procedure 1 Turn off the system and attached peripherals and disconnect the system from the electric...

Page 205: ...to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Procedure 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Ensure that the following components are properly installed l cooling shroud l expansion card risers if install...

Page 206: ...cal outlet and turn on the system 4 Enter System Setup If the date and time displayed in System Setup are not correct check the System Error Log SEL for system battery messages After you finish If the problem persists see the Getting help section Troubleshooting power supply units Before you begin CAUTION Many repairs may only be done by a certified service technician You should only perform troub...

Page 207: ...ubleshooting cooling problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions t...

Page 208: ...e Before working inside your system section Procedure 1 Reseat the fan or the fan s power cable 2 Restart the system After you finish 1 Follow the procedure listed in the After working inside your system section 2 If the problem persists see the Getting help section Troubleshooting system memory Before you begin CAUTION Many repairs may only be done by a certified service technician You should onl...

Page 209: ...known working memory module 13 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem 14 Install ...

Page 210: ...tructions that are shipped with your product Note Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on the SD card is not writable Procedure 1 Enter System Setup and ensure that the Internal SD Card Port is enabled 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the system c...

Page 211: ...om the electrical outlet 5 If installed remove the bezel 6 Remove the system cover 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Install the system cover After you finish If the problem persists see the Getting help section Troubleshooting a hard drive Before you begin CAUTION This...

Page 212: ...shooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Note When troubleshooting a SAS or PERC controller see the documentation for your operating system ...

Page 213: ...ur product Note When troubleshooting an expansion card you also have to see the documentation for your operating system and the expansion card Procedure 1 Run the appropriate diagnostic test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that each expansion card is firml...

Page 214: ...help section System messages For a list of event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you ...

Page 215: ...ons For more information see the systems management software documentation links listed in the Documentation resources section of this manual Troubleshooting your system Dell PowerEdge R430 Owner s Manual 215 ...

Page 216: ...Troubleshooting your system 216 Dell PowerEdge R430 Owner s Manual ...

Page 217: ...CHAPTER 10 Getting help l Contacting Dell 218 l Documentation feedback 218 l Accessing system information by using QRL 218 Dell PowerEdge R430 Owner s Manual 217 ...

Page 218: ...the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Documentation feedback Click the Feedback link in any of the Dell documentation pages fill out the form and click Submit to send your feedback ...

Page 219: ...r smartphone or tablet to scan the model specific Quick Resource QR code on your Dell PowerEdge system or in the Quick Resource Locator section Quick Resource Locator for the PowerEdge R430 system Figure 105 Quick Resource Locator Getting help Dell PowerEdge R430 Owner s Manual 219 ...

Page 220: ...Getting help 220 Dell PowerEdge R430 Owner s Manual ...

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