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Common symptoms
Possible solutions
Synchronization
problems
•
Reset the monitor to Factory Settings (
Factory Reset
).
•
Perform monitor self-test feature check to determine if the scrambled
screen appears in self-test mode.
•
Check for bent or broken pins in the video cable connector.
•
Restart the computer in safe mode.
Safety related issues
•
Do not perform any troubleshooting step.
•
Contact Dell immediately.
Intermittent problems
•
Try different
Preset Modes
in
Color
settings OSD. Adjust
R/G/B
value in
Custom Color
in
Color
settings OSD.
•
Change the
Input Color Format
to
RGB
or
YCbCr/YPbPr
in the
Color
settings OSD.
•
Run the built-in diagnostics.
Missing color
•
Perform monitor self-test feature check.
•
Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
•
Check for bent or broken pins in the video cable connector.
Wrong color
•
Try different
Preset Modes
in
Color
settings OSD. Adjust
R/G/B
value in
Custom Color
in
Color
settings OSD.
•
Change the
Input Color Format
to
RGB
or
YCbCr/YPbPr
in the
Color
settings OSD.
•
Run the built-in diagnostics.
Image retention from a static
image left on the monitor for
a long period of time
•
Set the screen to turn off after a few minutes of screen idle time. These can
be adjusted in Windows Power Options or Mac Energy Saver setting.
•
Alternatively, use a dynamically changing screensaver.
Video ghosting or
overshooting
•
Change the
Response Time
in the
Display
OSD to
Fast
or
Normal
depending on your application and usage.
