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Dell™ Dimension™ 5150/E510

Owner’s Manual

Model DCSM

FlexBay for optional 
floppy drive or Media 
Card Reader

hard-drive activity light

microphone connector

headphone connector

CD or DVD activity light

CD or DVD eject button

diagnostic lights

USB 2.0 connectors (2)

cover latch 
release

Service Tag

power button/ 
power activity light

power connector

USB 2.0 connectors (5)

VGA video connector (integrated)

network 
adapter

sound connectors (integrated) (5)

card slots for PCI Express x16 (1), 
PCI (2), PCI Express x1 (1)

Summary of Contents for Dimension 5150

Page 1: ...ty light microphone connector headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2 0 connectors 2 cover latch release Service Tag power button power activity light power connector USB 2 0 connectors 5 VGA video connector integrated network adapter sound connectors integrated 5 card slots for PCI Express x16 1 PCI 2 PCI Express x1 1 ...

Page 2: ...ice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarksusedinthistext Dell theDELLlogo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows a...

Page 3: ... to Copy a CD or DVD 18 Using Blank CDs and DVDs 18 Helpful Tips 19 Using a Media Card Reader Optional 20 Connecting Two Monitors 21 Connecting Two Monitors With VGA Connectors 22 Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 22 Connecting a TV 23 Changing the Display Settings 23 Setting Up a Home and Office Network 23 Connecting to a Network Adapter 23 Network S...

Page 4: ...etup and resume the boot process 30 2 Solving Problems Troubleshooting Tips 31 Battery Problems 31 Drive Problems 31 CD and DVD drive problems 32 Hard drive problems 33 E Mail Modem and Internet Problems 33 Error Messages 34 Media Card Reader Problems 35 Keyboard Problems 35 Lockups and Software Problems 36 The computer does not start up 36 The computer stops responding 36 A program stops respondi...

Page 5: ...cs Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 51 Reinstalling Drivers 52 Resolving Software and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 53 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts Before You Begin 59 Recommended Tools 59 Turning Off Your Computer 59 B...

Page 6: ...Panel Insert 82 Replacing the Drive Panel 83 Drives 83 IDE Drive Addressing 84 Connecting Drive Cables 84 Drive Interface Connectors 85 Power Cable Connector 85 Connecting and Disconnecting Drive Cables 85 Hard Drive 86 Removing a Hard Drive 86 Installing a Hard Drive 87 Adding a Second Hard Drive 89 Floppy Drive 90 Removing a Floppy Drive 90 Installing a Floppy Drive 91 Media Card Reader 94 Remov...

Page 7: ...rgotten Passwords 117 Clearing CMOS Settings 118 Cleaning Your Computer 118 Computer Keyboard and Monitor 118 Mouse 119 Floppy Drive 119 CDs and DVDs 119 Dell Technical Support Policy U S Only 120 Definition of Dell Installed Software and Peripherals 120 Definition of Third Party Software and Peripherals 120 FCC Notices U S Only 120 Class A 121 Class B 121 FCC Identification Information 122 Contac...

Page 8: ...8 Contents ...

Page 9: ...d with your computer depending on your country What Are You Looking For Find it Here Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram ...

Page 10: ...apers Downloads Certified drivers patches and software updates Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com Desktop System Software DSS If you reinstall the operating system for your computer you should also rei...

Page 11: ...top Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find it Here ...

Page 12: ...34 ...

Page 13: ...printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Printer NOTE You can connect USB devices while the computer is turned on 1 Complete t...

Page 14: ...elephone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line NOTE If you use a dial up connection you need an add in PCI modem expansion card If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If y...

Page 15: ...e a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Inte...

Page 16: ...the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause ...

Page 17: ...trol window Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag...

Page 18: ...commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click the Start button point to All Programs Sonic DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the ...

Page 19: ...o DVDs with Sonic DigitalMedia Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW...

Page 20: ...ermanently to a blank CD R See the Sonic website at www sonic com for additional information Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro...

Page 21: ...onnecting two monitors that have VGA connectors you must have the optional DVI adapter If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a TV you may connect only one monitor VGA or DVI in addition to the TV If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The ...

Page 22: ...onnector on the back of the computer 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI white connector on the back of the computer Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow the procedures in Before You Begin on page 59 2 Connect the VGA connector on the monitor to the VGA blue connector on the back of the ...

Page 23: ...lay the same image In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for you...

Page 24: ... to the Network Setup Wizard and follow the instructions on the screen Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exit...

Page 25: ...fore it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to ...

Page 26: ...teries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name f...

Page 27: ...the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see System Setup on page 109 For more information o...

Page 28: ...on the computer has detected the replacement connection of a secondary hard drive and will automatically restore the RAID configuration the next time the operating system loads RAID Level 1 RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive the data is automatically copied or mirrored to the secondary drive If a drive failure occurs s...

Page 29: ... you are prompted to enter the Intel RAID Option ROM utility 3 Use the up and down arrow keys to highlight Create RAID Volume and press Enter 4 Enter a RAID volume name or accept the default and press Enter 5 Select RAID1 Mirror and press Enter 6 Select the desired capacity for the volume and press Enter The default value is the maximum available size 7 Press Enter to create the volume 8 Press y t...

Page 30: ...nd press Enter 3 Press the up and down arrow keys to highlight SATA Operation and press Enter 4 Press the left and right arrow keys to highlight RAID On press Enter and then press Esc NOTE For more information about RAID options see System Setup Options on page 110 Press the left and right arrow keys to highlight Save Exit and press Enter to exit system setup and resume the boot process ...

Page 31: ...ger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Drive Problems CAUTION Before you begin any of the pr...

Page 32: ...inate the possibility that the original one is defective Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 118 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 49 ADJUST THE WINDOWS VOLUME CONTROL Click the...

Page 33: ...If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has e...

Page 34: ...modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do n...

Page 35: ...after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the Media Card Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the ...

Page 36: ...e computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 CHECK TH...

Page 37: ...ENTATION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructio...

Page 38: ...that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any ope...

Page 39: ...se CHECK THE MOUSE CABLE 1 Remove mouse extension cables if used and connect the mouse directly to the computer 2 Reconnect the mouse cable as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconne...

Page 40: ...t is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 107 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE...

Page 41: ...d Components on page 68 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed Ensure that the 12 volt power connector 12V is securely connected to the system board see System Board Components on page 68 Remove and then reinstall the memory modules see Installing Memory on page 70 Remove and then reinstall any cards see Cards on page 72 Remove and then reinsta...

Page 42: ...ERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab Ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation...

Page 43: ...re connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or doubl...

Page 44: ...e that the volume is turned up and that the sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Check the con...

Page 45: ...is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Contr...

Page 46: ...46 Solving Problems ...

Page 47: ...re has occurred The diagnostic lights are not lit after the computer successfully boots to the operating system Plug the computer into a working electrical outlet and press the power button Also see Power Problems on page 40 A possible processor failure has occurred Contact Dell see Contacting Dell on page 122 Memory modules are detected but a memory failure has occurred If you have two or more me...

Page 48: ...installed remove the modules reinstall one module see Installing Memory on page 70 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 70 If the problem per...

Page 49: ...ved from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 53 4 If the problem persists contact Dell see Contacting Dell on page 122 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see Drives on page 83 If there is an error message on your screen identifying a p...

Page 50: ...em description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell on page 122 NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the f...

Page 51: ...ystem Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem descripti...

Page 52: ...driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and click Properties 7 Click ...

Page 53: ... returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications insta...

Page 54: ...ms Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar tha...

Page 55: ... data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any progr...

Page 56: ...nal hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a loca...

Page 57: ...r Use the ResourceCD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Drivers and Utilities CD and Operating System CD may not ship with your system Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers viru...

Page 58: ...58 Troubleshooting Tools ...

Page 59: ...river Phillips screwdriver Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click ...

Page 60: ...or pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 59 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network devic...

Page 61: ... drive light is on when the computer reads data from the CD or DVD drive 5 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 6 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony p...

Page 62: ...a do not use the power button to turn off the computer Instead perform an operating system shutdown 11 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup Options on page 110 for more information on booting to a USB device It is recommended that you use the back USB connectors for devi...

Page 63: ...n all computers See the safety instructions in the Product Information Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug USB audio and other devices into the appropriate connector 4 card slots Access connectors for any installed PCI and PCI Express cards 1 3 4 2 ...

Page 64: ... your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activity light Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state 4 surround connector Use the black surround connector to attach multichannel capable speakers...

Page 65: ... on a level protected surface to avoid scratching either the computer or the surface on which it is resting 2 Lay your computer on its side with the computer cover facing up 3 Pull back the cover latch release located on the top panel 8 center subwoofer connector Use the yellow connector to attach a speaker to a Low Frequency Effects LFE audio channel 9 VGA video connector If your monitor has a VG...

Page 66: ...ttom edge of the computer 5 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 6 Release the cover from the hinge tabs and set it aside in a secure location computer cover cover latch release back of computer bottom hinges ...

Page 67: ...efore you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Follow the procedures in Before You Begin on page 59 hard drive power supply system board floppy drive CD or DVD drive May not be present on all computers ...

Page 68: ...djumper PSWD SATA connector SATA2 front panel connector F_PANEL SATA connector SATA0 video connector VGA line in line out microphone side surround center and LFE connectors processor fan connector FAN floppy drive connector DSKT2 PCI Express x1 connector PCI_E1 PCI Express x16 connector PEG network connector NIC and USB connectors 2 USB2 USB connectors 3 USB2 battery socket BATTERY PCI connectors ...

Page 69: ...o determine the module s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 or A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC or buffere...

Page 70: ...the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside yo...

Page 71: ...ule straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory connector closest to processor notch memory module cutouts 2 crossbar ...

Page 72: ...uter s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 59 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards CAUTION Before you beg...

Page 73: ...rd from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 77 Installing a PCI Card 1 Follow the procedures in Before You Begin on page 59 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If you are installing a new card ...

Page 74: ...Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 7 Before you close the card retention door ensure that The tops of all cards and f...

Page 75: ...ug it into the computer 10 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card a Enter system setup see System Setup on page 109 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speak...

Page 76: ...e first plug the cable into the network device and then plug it into the computer 5 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 6 Remove the card s driver from the operating system 7 If you removed a sound card a Enter system setup see System Setup on page 109 select Audio Controller and then change the setting to On b Connect external ...

Page 77: ...squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location 4 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 5 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected t...

Page 78: ...any cards 7 If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab NOTICE Ensure that you release the securing tab to unseat the card If the card is not removed correctly the system board may be damaged 8 Place the card in the connector and press down firmly Ensure that the card is fully se...

Page 79: ... into the computer 12 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 13 If you installed a sound card a Enter system setup see System Setup on page 109 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker he...

Page 80: ... mechanism in the tabs and pivot downward to snap it into place 6 Close the card retention door to snap it into place securing the card s NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 7 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 8 Remove the card s driver from the oper...

Page 81: ...ing plate to the right until it snaps into the open position NOTE This sliding plate secures and releases the drive panel and helps to secure the drives 3 By pushing from the inside and pivoting the drive panel to the left you can release the drive panel from its side hinges 4 Set the drive panel aside in a secure location drive panel sliding plate sliding plate lever ...

Page 82: ...he drive panel insert out and away from the drive panel 4 Set the drive panel insert aside in a secure location Replacing the Drive Panel Insert 1 Slide the tab on the left side of the drive panel insert under the center drive panel tab 2 Rotate the drive panel insert into place and snap the drive panel insert tab over the corresponding tab on the drive panel drive panel drive panel insert drive p...

Page 83: ... door hinges 3 Rotate the drive panel toward the computer until it snaps into place on the front panel Drives Your computer supports a combination of these devices Up to two serial ATA hard drives One FlexBay drive may contain an optional floppy drive or an optional Media Card Reader Up to two CD or DVD drives drive panel sliding plate sliding plate lever ...

Page 84: ...evice attached to the last connector on the interface cable is the master or boot device drive 0 and the device attached to the middle connector on the interface cable is the slave device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable...

Page 85: ...screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Power Cable Connector To connect a drive using the power cable locate the power input connector on the system board Connecting and Disc...

Page 86: ...he electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured...

Page 87: ...ement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer NOTE If your replacement hard drive does not have the hard drive bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive serial ATA data cable power cable tabs 2 hard drive ...

Page 88: ...irmly seated 6 Replace the computer cover see Replacing the Computer Cover on page 102 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation d...

Page 89: ...cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before You Begin on page 59 3 Press in on the blue release tabs on each side of the hard drive bracket and slide it up and out of the computer 4 Snap the bracket to the hard drive 5 Gently slide the new drive second hard drive into place until you feel a click or feel the...

Page 90: ... 91 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 59 2 Remove the drive panel see Removing the Drive Panel on page 81 3 Disconnect the power and data cables from the back of the floppy drive NOTE If you are installing a PCI Express x16 card this card may cover the floppy drive connectors Remove this card before connecting the floppy drive cables 4 Slide the drive latc...

Page 91: ...g Parts 91 Installing a Floppy Drive NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws located within the drive panel insert floppy drive sliding plate drive latch release ...

Page 92: ... drive rather than replacing a drive remove the drive panel insert where you want the drive to be installed insert the shoulder screws located in the back of the drive panel insert into the drive and then slide the drive back into place 4 Attach the power and data cables to the floppy drive 5 Connect the other end of the data cable to the connector labeled DSKT2 on the system board see System Boar...

Page 93: ...ng the Computer Cover on page 102 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see System Setup on page 1...

Page 94: ...ents inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 59 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see R...

Page 95: ... the cable through the cable routing clip 6 Slide the drive latch release toward the bottom of the computer and without releasing the drive latch release slide the Media Card Reader out through the front of the computer 7 Replace the drive panel see Replacing the Drive Panel on page 83 8 Replace the computer cover see Replacing the Computer Cover on page 102 Media Card Reader sliding plate drive l...

Page 96: ...e computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see Removing the Computer Cover on page 65 4 Remove the drive panel see Removing the Drive Panel on page 81 5 Remove the Media Card Reader and bracket from its packaging and ensure that all of the screws are included 6 Gently slide the drive into place until you feel a click o...

Page 97: ...section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 59 2 Remove the computer cover see Removing the Computer Cover on page 65 3 Remove the drive panel see Removing the Drive...

Page 98: ...nd Installing Parts 5 Slide the drive latch release toward the bottom of the computer and without releasing the drive latch release slide the CD DVD drive out through the front of the computer power cable data cable ...

Page 99: ...ving the Drive Panel Insert on page 82 3 Gently slide the drive into place until you feel a click or feel the drive securely installed NOTE If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts and slide the drive into place Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents CD DVD drive slidin...

Page 100: ...100 Removing and Installing Parts 4 Connect the power and data cables to the drive CD DVD drive screws 4 power cable data cable ...

Page 101: ...e static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery CAU...

Page 102: ...d turn them on 8 Enter system setup see System Setup on page 109 and restore the settings you recorded in step 1 9 Properly dispose of the old battery See the Product Information Guide for battery disposal information Replacing the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all ...

Page 103: ...y before moving it to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on computer cover back of computer bottom hinges ...

Page 104: ...104 Removing and Installing Parts ...

Page 105: ...MHz and 533 MHz DDR2 unbuffered SDRAM Memory connectors four Memory capacities 256 MB 512 MB or 1 GB non ECC Minimum memory 256 MB Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 70 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Intel 945G Express RAID Support RAID 1 Mirroring DMA channels eight Inte...

Page 106: ...aximum 32 bits PCI Express connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Available devices Serial ATA drives 2 floppy drive USB memory devices CD drive CD RW drive DVD d...

Page 107: ...nnectors PCI Express x1 one 36 pin connector PCI Express x16 one 164 pin connector Controls and Lights Power button push button Power light green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the syste...

Page 108: ...Height 41 4 cm 16 3 inches Width 18 8 cm 7 4 inches Depth 45 7 cm 18 0 inches Weight 12 7 kg 28 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 oct...

Page 109: ...or restart your computer 2 When the blue DELL logo is displayed you must watch for the F2 prompt to appear 3 Once this F2 prompt appears press F2 immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost 4 If you wait too lon...

Page 110: ...ag Express Service Code and Asset Tag NOTE The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer s documentation Processor Info Displays the following information for the processor installed in the system Processor Type Processor Clock Speed Processor Bus Speed Processor Cache Size Processor ID number whether the processor is Hyperthr...

Page 111: ...ist Drives Diskette Drive Internal default Enables and disables the floppy drives and sets read permission for the internal floppy drive Off disables all floppy drives USB enables the USB floppy drive Internal enables the internal floppy drive Read Only enables the internal drive controller and allows the internal floppy drive read only permission NOTE Operating systems with USB support will recog...

Page 112: ...TE This USB option appears only if a FlexBay device is installed Video Primary Video Auto default Specifies which video controller is primary when two video controllers are present on the computer Auto enables the add in video controller Onboard enables the integrated video controller Video Memory Size 8 MB default Configures the system memory allocation reserved for the integrated video controlle...

Page 113: ...d System Password Not Set default Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Changes Unlocked default Determines the interaction between the System password and the Admin password Locked prevents a user without a valid Admin password from being able to modify the System password Unlocked allows a user ...

Page 114: ...ower mode S3 sets the computer to a standby state where the power is reduced or turned off for most components however system memory remains active for both settings Maintenance SERR DMI Message On default Controls the SERR DMI message mechanism NOTE Some graphics cards require that the SERR DMI message mechanism be disabled Load Defaults Restores System Setup options to their factory defaults Eve...

Page 115: ...bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see System Setup on page 109 1 If you are booting to a USB device connect the USB de...

Page 116: ...rrent boot only For example if you are booting to a USB memory key highlight USB Flash Device and press Enter NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see Entering System Setup on page 109 2 Use the arrow keys to highlight the Boot Sequence menu option an...

Page 117: ... Components on page 68 and attach the jumper plug to pins 2 and 3 to clear the password NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Close the computer cover see Replacing the Computer Cover on page 102 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer...

Page 118: ... Locate the 3 pin CMOS jumper RTCRST on the system board see System Board Components on page 68 b Remove the jumper plug from pins 2 and 3 c Place the jumper plug on pins 1 and 2 and wait approximately five seconds d Replace the jumper plug on pins 2 and 3 3 Close the computer cover see Replacing the Computer Cover on page 102 NOTICE To connect a network cable first plug the cable into the network...

Page 119: ...llers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accu...

Page 120: ...ed through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded...

Page 121: ...uipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential i...

Page 122: ...within the country for which they are listed NOTE In certain countries technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS portable computers you may contact Dell through the technical support number listed and your call will be routed appropriat...

Page 123: ...e 61 City Code 2 E mail Australia au_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Home and Small Business 1 300 655 533 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Care after sales toll free 1 333 55 option 3 Technical Support portables and desktops toll free 1 300 655 533 Technical Sup...

Page 124: ...untry Code 32 City Code 2 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Gener...

Page 125: ...Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands Gene...

Page 126: ... Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll...

Page 127: ...3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990...

Page 128: ...338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 G...

Page 129: ...dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_d...

Page 130: ...0 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 82...

Page 131: ...56 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Ind...

Page 132: ...ical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Su...

Page 133: ...ite support euro dell com Technical Support for XPS portable computers only 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational S...

Page 134: ...E mail support euro dell com no no emaildell Technical Support for XPS portable computers only 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code...

Page 135: ...upport Dimension Inspiron and Electronics and Accessories toll free 1800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 394 7478 Customer Care toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovakia Prague In...

Page 136: ...Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 ...

Page 137: ...l Technical Support for XPS portable computers only 0848 33 88 57 Technical Support Home and Small Business for all other Dell products 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell ...

Page 138: ... com Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for XPS portable computers only 0870 366 4180 Technical Support direct and general for all other products 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Custo...

Page 139: ...t toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell ...

Page 140: ...140 Appendix ...

Page 141: ...omponents inside 67 crashes 36 37 inside view 67 restore to previous state 53 stops responding 36 connectors headphone 61 microphone 61 USB 62 copying CDs general information 18 helpful tips 19 how to 18 copying DVDs general information 18 helpful tips 19 how to 18 cover removing 65 replacing 102 D Dell contacting 122 Dell Diagnostics 49 support policy 120 support site 10 diagnostic lights 47 diag...

Page 142: ...problems 33 removing 86 hardware Dell Diagnostics 49 Hardware Troubleshooter 53 headphone connector 61 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 25 26 Hyper Threading 27 I installing parts before you begin 59 recommended tools 59 turning off your computer 59 Internet connection about 14 connection options 14 connection setting up 14 problems 33 K keyboa...

Page 143: ...4 options 25 options advanced 26 options hibernate 26 options schemes 26 problems 40 standby mode 25 power light conditions 40 Power Options Properties 25 printer cable 13 connecting 13 problems 41 setting up 13 USB 13 problems battery 31 blue screen 37 CD drive 32 CD RW drive 32 computer crashes 36 37 computer stops responding 36 Dell Diagnostics 49 diagnostic lights 47 drives 31 DVD drive 32 e m...

Page 144: ...lume 43 specifications audio 106 computer information 105 connectors 107 controls and lights 107 drives 106 environmental 108 expansion bus 106 memory 105 physical 108 power 108 processor 105 technical 105 video 106 standby mode 25 support contacting Dell 122 policy 120 support website 10 system board 68 System Restore 53 system setup about 109 entering 109 options 110 screens 109 T technical supp...

Page 145: ...52 Files and Settings Transfer Wizard 27 Hardware Troubleshooter 53 Help and Support Center 11 Hyper Threading 27 Network Setup Wizard 24 Program Compatibility Wizard 37 reinstalling 53 scanner 43 System Restore 53 wizards Files and Settings Transfer Wizard 27 Network Setup Wizard 24 Program Compatibility Wizard 37 ...

Page 146: ...46 Index 146 Index ...

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