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Dell Dimension 5100C, Owner'S Manual, Page: 1 / 128

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Dell™ Dimension™ 5100C

Model DHP

*

Not present on certain computers.

front-panel 
door (push to 
open)

power button

hard-drive light

diagnostic lights

headphone connector

front-panel door (open)

microphone connector

optional floppy drive or 
media card reader*

network connector

IEEE 1394 connector

voltage selection switch

USB 2.0 connectors (5)

center/LFE connector

modem connector

CD or DVD drive light

USB 2.0 connectors (2)

IEEE 1394 connector

power connector

integrated video connector

S/PDIF-out connector

microphone connector

PCI Express x16 card slot

PCI Express x1 card slot

line-out connector

line-in connector

surround sound 
connector

Summary of Contents for Dimension 5100C

Page 1: ...hone connector optional floppy drive or media card reader network connector IEEE 1394 connector voltage selection switch USB 2 0 connectors 5 center LFE connector modem connector CD or DVD drive light USB 2 0 connectors 2 IEEE 1394 connector power connector integrated video connector S PDIF out connector microphone connector PCI Express x16 card slot PCI Express x1 card slot line out connector lin...

Page 2: ...5 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft Wi...

Page 3: ...tting Up a Home and Office Network 16 Connecting to a Network Adapter 16 Network Setup Wizard 17 Connecting to the Internet 17 Setting Up Your Internet Connection 17 Playing a CD or DVD 18 Adjusting the Volume 21 Adjusting the Picture 21 Copying CDs and DVDs 21 How to Copy a CD or DVD 21 Using Blank CD Rs CD RWs DVD R and DVD RW 22 Helpful Tips 22 Power Management 23 Standby Mode 23 Hibernate Mode...

Page 4: ...es not start up 32 The computer stops responding 33 A program stops responding 33 A program crashes repeatedly 33 A program is designed for an earlier Windows operating system 33 A solid blue screen appears 33 Other software problems 34 Memory Problems 34 Mouse Problems 35 Network Problems 36 Power Problems 36 Printer Problems 37 Scanner Problems 38 Sound and Speaker Problems 39 No sound from spea...

Page 5: ...ing Microsoft Windows XP System Restore 49 4 Removing and Installing Parts Before You Begin 53 Recommended Tools 53 Turning Off Your Computer 53 Before Working Inside Your Computer 53 Front and Back View of the Computer 55 Front View 55 Back View 57 Removing the Computer Cover 59 Inside View of Your Computer 61 System Board Components 62 Memory 63 DDR2 Memory Overview 63 Addressing Memory With 4 G...

Page 6: ...Drive 78 Media Card Reader 79 Removing a Media Card Reader 80 Installing a Media Card Reader 81 Floppy Drive Optional 83 Removing a Floppy Drive 83 Installing a Floppy Drive 85 Modem 87 Replacing the External Modem Connector 88 Battery 89 Replacing the Battery 90 Replacing the Computer Cover 91 5 Appendix Specifications 93 System Setup 97 Overview 97 Entering System Setup 98 System Setup Options 9...

Page 7: ...Ds and DVDs 106 Dell Technical Support Policy U S Only 106 Definition of Dell Installed Software and Peripherals 106 Definition of Third Party Software and Peripherals 107 FCC Notices U S Only 107 Class A 107 Class B 107 FCC Identification Information 108 Contacting Dell 108 Index 125 ...

Page 8: ...8 Contents ...

Page 9: ...ountries NOTE Additional information may ship with your computer What Are You Looking For Find it Here Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram ...

Page 10: ...story service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates 1 Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS utility DSS provides critical updates for your o...

Page 11: ... such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find it Here ...

Page 12: ...12 Finding Information w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 13: ...tall updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable ...

Page 14: ...me with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way Using a Media Card Reader Optional Use the media card reader to transfer data directly to your computer The media card reader supports the following memory types xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital ...

Page 15: ...nnecting a TV Optional NOTE To connect a TV to your computer you must have a video card that has TV out functionality and purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 53 2 Connect one end of the S video cable to the TV OUT connector on the back of the computer...

Page 16: ...and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a netwo...

Page 17: ... Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you...

Page 18: ...step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and I...

Page 19: ...19 4 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs ...

Page 20: ...owing basic buttons For more information on playing CDs or DVDs click Help on the CD or DVD player if available Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track Stop Play Fast forward Pause Fast reverse Go to the next title or chapter Go to the previous title or chapter ...

Page 21: ...ow click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels 5 Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs NOTE Ensure that you follow all copyright laws when you create CDs or DVDs This section applies only to computers that have a CD R DVD RW DVD R or DVD CD RW combo drive NOTE The types of CD or DVD drive...

Page 22: ...l drives select the drive into which you have inserted your source CD or DVD disc and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD After you finish copying the source CD or DVD the CD or DVD that you created automatically ejects Using Blank CD Rs CD RWs DVD R and DVD RW Use blank CD Rs to record music or permanently store data files After creating a CD R disc you...

Page 23: ...ernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to secur...

Page 24: ...ile before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a ca...

Page 25: ...ve Advanced Tab The Advanced tab allows you to Place the power options icon in the Windows taskbar for quick access Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding ...

Page 26: ...nufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabl...

Page 27: ...ed by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If y...

Page 28: ...OR DISK See page 105 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See page 49 RUN THE DELL DIAGNOSTICS See page 46 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS...

Page 29: ...K THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear or feel a click when you insert the telephone line connector into the modem Disconnect the telep...

Page 30: ...NECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames A REQUIRED DLL...

Page 31: ...reader the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the media card reader To manually assign a drive for the media card reader 1 Right click My Computer and select Manage 2 Select t...

Page 32: ...ted Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see page 108 IF YOU HAVE PROBLEMS WITH A NON DELL IEEE 1394 DEVICE Contact the manufacturer of the IEEE 1394 device CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Reconnect the keyboard cable as shown on the setup diagram for your computer Check the cable co...

Page 33: ...END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system envi...

Page 34: ...at the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT ME...

Page 35: ...able connector for damaged or frayed cables 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Reconnect the mouse cable as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the compute...

Page 36: ...GHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 96 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settin...

Page 37: ...cable are securely connected to the system board see page 62 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed Ensure that the processor cable is securely connected to the system board see page 62 Remove and then reinstall the memory modules see page 64 Remove and then reinstall any cards see page 66 Remove and then reinstall the graphics card if applicab...

Page 38: ...THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer docume...

Page 39: ...rs are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or d...

Page 40: ...OWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defecti...

Page 41: ...HE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTE...

Page 42: ...42 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 43: ...ion Suggested Resolution The computer is in a normal off condition or a possible pre BIOS failure has occurred Plug the computer into a working electrical outlet and press the power button A possible processor failure has occurred Contact Dell see page 108 Memory modules are detected but a memory failure has occurred If you have two or more memory modules installed remove the modules reinstall one...

Page 44: ... memory modules are detected If you have two or more memory modules installed remove the modules reinstall one module see page 64 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see ...

Page 45: ...8 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 62 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system is attempting to boot from a device such as the flo...

Page 46: ...ics Main Menu appears select the test you want to run see page 46 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the...

Page 47: ...installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers Tab Function Results Displays the results of the test and any error conditions encountered Erro...

Page 48: ...puters If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance ...

Page 49: ... to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files...

Page 50: ... not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that all...

Page 51: ...ll PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and s...

Page 52: ...ually shut down the computer Click Finish and let the computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer resta...

Page 53: ...mall flat blade screwdriver Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer ...

Page 54: ...part keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 53 NOTICE To disconnect a network cable first unplug the cable from your computer and then unp...

Page 55: ...l door does not close when you are using certain Flash Media or IEEE 1394 USB or headphone connectors NOTE The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 59 2 3 5 4 1 6 11 8 9 7 10 ...

Page 56: ... to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 6 power light The power light illuminates and blinks or remains solid to indicate different states No light The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state Bl...

Page 57: ...computers See the safety instructions in the Product Information Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug serial USB and other devices into the appropriate connector 4 card slots Access connectors for any installed PCI and PCI Express cards 2 1 3 4 ...

Page 58: ...urely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activity light Flashes a yellow light when the computer is tr...

Page 59: ...ost speakers with integrated amplifiers On computers with a sound card use the connector on the card 8 microphone side surround sound connector Use the pink and silver connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 9 center LFE connector LFE Low Frequency Effects ...

Page 60: ...ng 5 Lay your computer on its side with the computer cover facing up 6 Pull back the cover latch release on the top panel 7 Locate the two hinge tabs on the bottom edge of the computer 8 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 9 Release the cover from the hinge tabs and set it aside in a secure location cover release latch security cab...

Page 61: ...n follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover power supply and fan hard drive system board heat sink and blower assembly power button front panel door drive release latch CD DVD drive ...

Page 62: ...WD SATA connector SATA2 front panel connector FRONT PANEL SATA connector SATA0 S PDIF audio connector SPDIF line in line out microphone center and LFE connectors processor fan connector FAN internal speaker SPEAKER serial port connector SER2 floppy drive connector DSKT PCI Express x1 connector PCI_E1 PCI Express x16 connector PEG front panel IEEE 1394 connector FP1394 IEEE 1394 connector IEEE netw...

Page 63: ... s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 white securing clips or A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 black securing clips NOTICE Do not in...

Page 64: ...the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To pre...

Page 65: ...ule straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory connector closest to processor notch memory module cutouts 2 crossbar ...

Page 66: ... electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards CAUTION Before you begin any...

Page 67: ...sition 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 4 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that c...

Page 68: ...CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab 9 Place the c...

Page 69: ...tion door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide card fully seated card not fully seated bracketcaught outside of slot bracket within slot ...

Page 70: ... about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 13 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 14 Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 Follow the procedures in Be...

Page 71: ... into the computer 6 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 7 Remove the card s driver from the operating system 8 Install any drivers required for the card as described in the card documentation Drives Your computer supports a combination of these devices One serial ATA drive One FlexBay drive optional floppy drive or media card r...

Page 72: ...ector Serial ATA cables go to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive o...

Page 73: ...ty instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you ...

Page 74: ...l c o m s u p p o r t d e l l c o m 4 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer 5 Disconnect the power and hard drive cable from the drive tabs 2 hard drive serial ATA data cable power cable ...

Page 75: ...our computer NOTE If your replacement hard drive does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 3 Connect the power and hard drive cables to the drive 4 Check all connectors to be certain that they are properly cabled and firmly seated drive tabs 2 drive bracket serial ATA data cable power c...

Page 76: ...lling any software required for drive operation CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 53 NOTICE Do n...

Page 77: ... the drive release latch and slide the drive towards the back of the computer Then lift up to remove the drive from the computer 5 Disconnect the power and CD DVD drive cables from the back of the drive drive release latch CD DVD drive data cable ...

Page 78: ... Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting 2 Connect the power and CD DVD drive cables to the drive data cable ...

Page 79: ...ration 8 Enter system setup see page 97 and select the appropriate Drive option Verify that your computer works correctly by running the Dell Diagnostics see page 43 Media Card Reader For information on using the media card reader see Using a Media Card Reader Optional on page 14 CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product In...

Page 80: ...em board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 4 Remove the CD DVD drive see page 76 5 Disconnect the data cable on the back of the media card reader from the front panel connector on the system board 6 Pull up on the drive release latch and slide the media card reader towards the back of the computer Then lift up to remove the drive from the comput...

Page 81: ...on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 4 Remove the media card reader from its packaging and ensure all the screws are included drive release latch media card reader drive drive bracket screws 4 ...

Page 82: ...o m s u p p o r t d e l l c o m 5 Gently slide the drive into place until you hear a click or feel the drive securely installed 6 Reconnect the data cable on the back of the media card reader to the front panel connector on the system board data cable ...

Page 83: ...correctly by running the Dell Diagnostics see page 43 Floppy Drive Optional CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a Floppy Drive 1 Follow the procedures in Before You Begi...

Page 84: ...alling Parts w w w d e l l c o m s u p p o r t d e l l c o m 6 Disconnect the power and data cables from the back of the floppy drive drive release latch floppy drive data cable edge connector data cable cable release tab ...

Page 85: ...s located within the drive panel insert 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 4 Gently slide the drive into place until you hear a click or feel the drive securely installed drive drive bracket screws 4 ...

Page 86: ...o connect a network cable first plug the cable in to the network device and then plug it in to the computer 9 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 10 Enter system setup see page 97 and select the appropriate Diskette Drive option 11 Verif...

Page 87: ...To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Replacing the Modem 1 Follow the procedures in Before You Begin on page 53 2 Remove the computer cover see page 59 NOTE For easier access to the modem it may...

Page 88: ...new modem a Align the modem with the screw holes and press the modem into the connector on the system board b Use a Phillips screwdriver to replace and tighten the two screws that secure the modem to the system board c Connect the modem cable to the modem 5 Replace the computer cover see page 91 Replacing the External Modem Connector 1 Follow the procedures in Before You Begin on page 53 2 Remove ...

Page 89: ...c damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information a...

Page 90: ...rd by prying off the socket or by breaking circuit traces on the system board 5 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector NOTICE To avoid damage...

Page 91: ... you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Install the cover a Align the bottom of the cov...

Page 92: ...d Ensure that the cover is seated correctly before moving the computer to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on ...

Page 93: ...iative write back SRAM Memory Type 400 MHz and 533 MHz DDR2 unbuffered SDRAM Memory connectors four Memory capacities 256 MB 512 MB 1 GB or 2 GB non ECC Minimum memory 256 MB Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 64 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chip set Intel 945G Express chip set...

Page 94: ...c PCI Express connector one x1 connector size 36 pins connector data width maximum one PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible one slimline 3 5 inch media bay one slimline 5 25 inch drive bay Available devices Serial ATA drive USB memory devices CD drive DVD drive DVD RW drive DVD CD RW co...

Page 95: ...d center Low Frequency Effects LFE channel S PDIF back panel connector S PDIF connector may not be present on certain computers Network adapter RJ45 connector Modem RJ11 MDC 1 5 connector System board connectors IDE drive one 40 pin connector Serial ATA one 7 pin connectors Fan one 5 pin connectors PCI Express x1 36 pin connector PCI Express x16 164 pin connector USB 8 pin header for optional medi...

Page 96: ... no light The computer is not detecting a physical connection to the network Activity light on integrated network adapter yellow blinking light Diagnostic lights four lights on the back panel See Diagnostic Lights on page 43 for an explanation of the diagnostic light codes Standby power light AUX_PWR on the system board Activity light optional media card reader green blinking light Power DC power ...

Page 97: ...ght 7 4 kg 16 4 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity...

Page 98: ... is divided into three areas the options list active options field and key functions Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an optio...

Page 99: ...he floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 1 Identifies the drives attached to the SATA or PRI IDE connectors on the system board and lists the capacity for hard drives SATA Operation Identifies and defines the SATA modes You can set the SATA controller to Normal or Combo mode Onboard Devices NIC Controller You can set the...

Page 100: ...s not alter your hard drive image Security This section displays available system security options DEP Execute Disable Opt In default DEP is enabled by default on computers with NX capable processors Only Windows system binaries are covered by DEP with this option Applications may enable DEP protection through creating an application compatibility shim and installing that shim with the application...

Page 101: ...me fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode Use this mode to conserve power Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and S3 a standby state where the power is reduced or turned off for most components however system memory remains active Maintenance Load Defaults Th...

Page 102: ... detects the device and adds the USB flash option to the boot menu NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive or memory key 1 If you are booting to a USB device connect...

Page 103: ...nable or disable a device enabled devices have a checkmark 5 Press the u key or the d key to move a selected device up or down the list Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 53 2 Locate the 3 pin password jumper PSWD on th...

Page 104: ...CE To connect a network cable first plug the cable into the network device and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 53 2...

Page 105: ... special screen cleaning tissue or solution suitable for the monitor s antistatic coating Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse...

Page 106: ...dition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals1 Support for third party software and peripherals is provided by the original manufacturer including those purchased ...

Page 107: ...ion is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protectio...

Page 108: ...s covered in this document in compliance with FCC regulations Model number DHP Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business custome...

Page 109: ...omer Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 65 55 33 Government and Bu...

Page 110: ...or French Speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell co...

Page 111: ...7 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 482...

Page 112: ... toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669...

Page 113: ...en_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican R...

Page 114: ...ional Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Suppor...

Page 115: ...Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical...

Page 116: ...are dial within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 ...

Page 117: ...044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 346...

Page 118: ...stomer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude toll free 1...

Page 119: ...Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and...

Page 120: ... 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 7...

Page 121: ...dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail sup...

Page 122: ...aking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop compute...

Page 123: ... Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector S...

Page 124: ...ase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers t...

Page 125: ...e 49 50 stops responding 32 33 copying CDs and DVDs 21 cover closing 91 opening 59 D Dell contacting 107 108 Dell Diagnostics 46 support policy 106 support site 10 Dell Premier Support website 10 diagnostic lights 43 diagnostics Dell 46 lights 43 display See monitor documentation End User License Agreement 9 ergonomics 9 online 10 Product Information Guide 9 regulatory 9 safety 9 Setup Diagram 9 w...

Page 126: ...tion setting up 17 problems 29 K keyboard problems 32 L labels Microsoft Windows 10 Service Tag 10 lights back of computer 43 diagnostic 43 M media card reader installing 81 problems 31 removing 80 using 14 memory 4 GB configurations 64 DDR2 overview 63 installation guidelines 63 installing 64 problems 34 removing 66 type supported 63 messages error 30 Microsoft Windows label 10 modem adding 87 pr...

Page 127: ...rd reader 31 memory 34 modem 29 monitor is blank 40 monitor is hard to read 41 mouse 35 network 36 power 36 power light conditions 36 printer 37 program crashes 33 program stops responding 33 programs and Windows compatibility 33 restore to previous operating state 49 50 scanner 38 screen is blank 40 screen is hard to read 41 software 33 34 sound and speakers 39 technical support policy 106 troubl...

Page 128: ...106 troubleshooting Dell Diagnostics 46 diagnostic lights 43 Hardware Troubleshooter 49 Help and Support Center 11 restore to previous operating state 49 50 tips 27 TV connect to computer 15 U USB booting to devices 102 V video problems 40 volume adjusting 39 W warranty information 9 Windows XP Device Driver Rollback 48 Hardware Troubleshooter 49 Help and Support Center 11 Hyper Threading 25 Netwo...

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