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Dell™ Dimension™ 2400 Series

CD or DVD drive 
activity light

CD or DVD 
headphone 
connector

CD or DVD eject button

floppy-drive 
activity light*

floppy-drive eject button*

hard-drive activity light

power button

CD or DVD 
volume 
control dial

power light

USB 2.0 connectors (2)

headphone connector

service tag

second bay for optional drive

*On computers with an optional floppy drive.

video connector

parallel connector

keyboard connector

USB 2.0 connectors (4)

microphone connector

line-in connector

line-out connector

mouse connector

serial connector

PCI card slots (3)

voltage selection switch

power connector

network adapter 
connector

diagnostic lights (4)

cover latch

Summary of Contents for Dimension 2400 Series

Page 1: ...n CD or DVD volume control dial power light USB 2 0 connectors 2 headphone connector service tag second bay for optional drive On computers with an optional floppy drive video connector parallel connector keyboard connector USB 2 0 connectors 4 microphone connector line in connector line out connector mouse connector serial connector PCI card slots 3 voltage selection switch power connector networ...

Page 2: ...plicable ____________________ Information in this document is subject to change without notice 2003 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex and Latitude are trademarks of Dell Inc Intel Pentium and Celeron are registe...

Page 3: ...tting Up and Using Your Computer Setting Up a Printer 18 Printer Cable 18 Connecting a Parallel Printer 18 Connecting a USB Printer 19 Transferring Information to a New Computer 20 Setting Up a Home and Office Network 22 Connecting to a Network Adapter 22 Network Setup Wizard 22 Connecting to the Internet 23 Setting Up Your Internet Connection 23 Copying CDs and DVDs 24 How to Copy a CD or DVD 25 ...

Page 4: ... drive problems 35 Hard drive problems 35 E Mail Modem and Internet Problems 35 Error Messages 37 General Problems 38 The computer stops responding 38 A program stops responding 38 A program crashes repeatedly 39 A program is designed for an earlier Windows operating system 39 A solid blue screen appears 39 Other software problems 39 Other technical problems 40 General hardware problems 41 IEEE 13...

Page 5: ... If the screen is difficult to read 52 3 Advanced Troubleshooting Diagnostic Lights 56 Dell Diagnostics 59 When to Use the Dell Diagnostics 59 Starting the Dell Diagnostics 59 Drivers 62 Identifying Drivers 63 Reinstalling Drivers 63 Using Microsoft Windows XP System Restore 64 Creating a Restore Point 65 Restoring the Computer to an Earlier Operating State 65 Undoing the Last System Restore 66 Re...

Page 6: ... 72 Back View 74 Removing the Computer Cover 76 Looking Inside Your Computer 78 System Board Components 79 Adding Cards 80 Adding a Floppy Drive 82 Adding a Second CD or DVD Drive 87 Adding Memory 92 Installing Memory 92 Removing Memory 94 Replacing the Battery 94 Replacing the Computer Cover 96 5 Appendix Specifications 98 Standard Settings 102 Viewing Settings 103 System Setup Program Screens 10...

Page 7: ...rn Policy 127 Limited Warranty for Dell Branded Hardware Products U S Only 127 Total Satisfaction Return Policy U S Only 131 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 131 Total Satisfaction Return Policy Canada Only 134 Dell Software and Peripherals Canada Only 135 1 Year End User Manufacturer Guarantee Latin America and the Caribbean Only 136 Intel Warranty Statement f...

Page 8: ...8 Contents ...

Page 9: ...mpliant RJ 11 modular plug Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting a device from the computer To avoid sho...

Page 10: ...el and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage Set the switch to the position that most closely matches the voltage used in your location NOTICE To help avoid damaging a computer with a manual voltage selection switch set the swit...

Page 11: ...including the monitor from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking ta...

Page 12: ...cumulated You can also take the following steps to prevent damage from electrostatic discharge ESD Do not remove components from their antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging discharge static electricity from your body When transporting an electrostatic sensitive component first place it in an antista...

Page 13: ...led on your computer when shipped from Dell You can use the CD to reinstall drivers see page 63 run the Dell Diagnostics see page 59 or access your documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for experienced users or technicians How to set up a printer How to troubleshoot and ...

Page 14: ...or my computer Answers to technical service and support questions Online discussions with other users and technical support Documentation for my computer Dell Support Website support dell com The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Forum Online discussion with other Dell custome...

Page 15: ... problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen How to reinstall my operating system Op e ra t i ng S y st em CD After you reinstall your operating system using the Operating System Reinstallation CD use the ResourceCD to reinstall drivers for the devices that came with your computer The product key for your operating system i...

Page 16: ...16 Finding Information for Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 17: ...Using Your Computer Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs and DVDs Hyper Threading Booting to a USB Device Turning Off Your Computer ...

Page 18: ...rinter manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connect...

Page 19: ...Add New Hardware Wizard window appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer para...

Page 20: ...o move data from the source computer to the new computer You can move data such as E mails Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Ac...

Page 21: ...Files and Settings Transfer Wizard welcome screen click Next 5 On the Which computer is this screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8...

Page 22: ...rk cable to the network adapter connector on the back of your computer NOTE Do not use a network cable with a telephone wall jack 2 Connect the other end of the network cable to a network connection device such as a network wall jack Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Intern...

Page 23: ...a phone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing phone line With a DSL connection you can access the Internet and use your phone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a ...

Page 24: ...k Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ...

Page 25: ...ta tab depending on the kind of CD you are planning to copy 3 Click Exact Copy 4 To copy the CD or DVD If you have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK If you have two CD or DVD drive...

Page 26: ...ke you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional information Hyper Threading NOTE Hyper Threading is supported only on computers that have 3 06 GHz or higher microprocessors installed Hyper Threading is an Intel te...

Page 27: ...to a USB device the device must be bootable To ensure that your device is bootable check the device documentation To restart your computer to a USB device such as a floppy drive memory key or CD RW drive 1 Connect the USB device to a USB connector see page 73 2 Shut down the computer through the Start menu see page 28 3 Turn on the computer When the DELL logo appears press F12 immediately If you w...

Page 28: ...omputer by performing a Microsoft Windows operating system shutdown as described in this section rather than by pressing the power button 1 Save and close any open files exit any open programs click the Start button and then click Turn Off Computer 2 In the Turn off computer window click Turn off The computer turns off after the shutdown process finishes ...

Page 29: ...Problems Drive Problems E Mail Modem and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems PC Card Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems ...

Page 30: ... m Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 46 See page 37 Get technical assistance from Dell See page 107 Press a key or move the mouse See page 46 ...

Page 31: ...Solving Problems 31 See page 52 See ppage 50 See page 48 See page 35 See page 43 See page 42 See page 33 See page 45 See page 38 See page 49 See page 37 See page 35 See page 35 See page 38 ...

Page 32: ...ick the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Tell Me How TO ACCESS WINDOWS HELP 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION ...

Page 33: ...virus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another disk to eliminate the possibility that the original floppy disk is defective Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected...

Page 34: ...WOOFER See Sound and Speaker Problems on page 50 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your CDs To acc...

Page 35: ...with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your DVDs To access help files see page 32 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 66 RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click the drive letter local disk tha...

Page 36: ...ailable on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands rece...

Page 37: ...nternet service provider for assistance A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remo...

Page 38: ...you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk x IS NOT ACCESSIBLE THE DEVICE IS NOT READY The floppy drive cannot read the disk Insert a floppy disk into the drive and try again TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse pre...

Page 39: ...so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen TURN THE COMPUTER OFF If the computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 se...

Page 40: ...all and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM See the software documentation for information If necessary uninstall and then reinstall the program GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions The support website offers several different tools to help you such as Dell F...

Page 41: ...n it moves Messages appear stating that the computer is not operating at maximum performance Errors occur and programs crash for no apparent reason Nothing displays on the monitor REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persis...

Page 42: ...ur IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE Contact Dell see page 107 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer RESTART THE COMPUTER If the mouse is functioning shut down the computer see page 28 through the Start menu After the computer shuts down press the...

Page 43: ...ng the keyboard If the new keyboard works the original keyboard is faulty CHECK FOR INTERRUPT REQUEST CONFLICTS See page 66 RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off press the power button to restart the computer IF YOU CONNECTED THE MOU...

Page 44: ...ter Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE CABLE Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Ensure that the cable is firmly connected to the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse If the new mouse w...

Page 45: ...ESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 66 CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector ENSURE THAT THE CARD I...

Page 46: ...L Contact the PC card manufacturer ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in Windows Help To access help files see page 32 IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 56 IF THE POWER LIGHT IS...

Page 47: ...d to the system board see page 79 If the problem persists contact Dell see page 107 IF THE POWER LIGHT IS STEADY AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the microprocessor power cable is securely connected to the system board see page 79 If the problem persists contact Dell see page 107 IF THE POWER LIGHT IS BLINKING AMBER A device mig...

Page 48: ... the printer cables are securely connected to the printer and the computer see page 18 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the print...

Page 49: ...ton RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button and ...

Page 50: ...or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by te...

Page 51: ...e page 72 DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital CD audio for this CD ROM ...

Page 52: ...ors to have missing pins Ensure that the video cable is connected as shown on the setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using...

Page 53: ... nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and click Control Panel 2 Click Appearance and Themes 3 Click Display and click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED ...

Page 54: ...54 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 55: ...E C T IO N 3 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics Drivers Using Microsoft Windows XP System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP ...

Page 56: ...computer is in a normal off condition or a possible pre BIOS failure has occurred Verify that the computer is plugged into a working electrical outlet and that you have pressed the power button Memory modules are detected but a memory failure has occurred If you have one memory module installed reinstall it see page 92 and restart the computer If you have two or more memory modules installed remov...

Page 57: ...e computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 66 4 If the problem persists contact Dell see page 107 A possible floppy or hard drive failure has occurred Reseat all power and data cables and restart the computer A possible USB failure has occurred Reinstall all USB devices check c...

Page 58: ...installed all modules without error Memory modules are detected but a memory configuration or compatibility error exists Ensure that no special memory module memory connector placement requirements see page 92 exist Verify that the memory modules that you are installing are compatible with your computer see page 99 If the problem persists contact Dell see page 107 Another failure has occurred Ensu...

Page 59: ...bes the tests and devices Receive status messages that tell you whether tests completed successfully Receive error messages if problems are detected Starting the Dell Diagnostics NOTICE Use the Dell Diagnostics to test your Dell computer only Using this program with other computers can result in error messages Start the Dell Diagnostics from either your hard drive see page 59 or from the Dell Dime...

Page 60: ... again NOTE This feature changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight IDE CD ROM Device and press Enter 4 Select the IDE CD ROM Device option from the CD boot menu 5 Select the Boot from CD ROM option from the menu that appears 6 Type 1 to start the Re...

Page 61: ...ress Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can cust...

Page 62: ...nfiguration is needed NOTICE The Dell Dimension ResourceCD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system...

Page 63: ... your Dell Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start butt...

Page 64: ...those drivers are not displayed exit the ResourceCD program For drivers information see the documentation that came with the device A message stating that the ResourceCD is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that y...

Page 65: ...ols and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If ...

Page 66: ...Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Resolving Software and Hardware I...

Page 67: ...dware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Reinstalling Microsoft Windows XP Before You Reinstall If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see page 63 If D...

Page 68: ...rating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 Press the arrow keys to select CD ROM and then press Enter 6 When the Press any key to boot from CD message appears press any key Windows XP Setup 1 When the Windows XP Setup screen appears press Enter to select To set up Windows now 2 Read the information on the Microsoft Windows Lice...

Page 69: ...the date time and time zone in the Date and Time Settings window and click Next 11 If the Networking Settings screen appears click Typical and click Next 12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs...

Page 70: ...g Drivers and Software 1 Reinstall the appropriate drivers see page 63 2 Reinstall your virus protection software See the documentation that came with the software for instructions 3 Reinstall your other software programs See the documentation that came with the software for instructions ...

Page 71: ...Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer System Board Components Adding Cards Adding a Floppy Drive Adding a Second CD or DVD Drive Adding Memory Replacing the Battery Replacing the Computer Cover ...

Page 72: ...72 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m Front and Back View of the Computer Front View 1 11 2 9 3 4 7 10 8 6 5 12 On computers with an optional floppy drive ...

Page 73: ...B connectors for devices that typically remain connected such as printers and keyboards 7 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 8 power light The power light illuminates and blinks or remains solid to indicate different states For more information see page 46 9 floppy ...

Page 74: ...connector 2 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Dell Diagnostics on page 59 3 parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector 4 line in connector Use the blue line in connector to attach a record playback de...

Page 75: ...hat you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 9 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 10 line out connector Use the green line out connector to atta...

Page 76: ...ur computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electri...

Page 77: ...d Installing Parts 77 7 Grip the indents on the computer cover and slide the computer cover toward the back of the computer 8 Place the computer cover on a level surface computer cover cover latch back of computer ...

Page 78: ...re you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover hard drive power supply system board floppy drive CD or DVD drive May not be present on all computers ...

Page 79: ...21 microprocessor connector U16 fan connector J30 modem telephony connector J25 back of computer 12 V power connector J10 hard drive connector J23 battery socket BT1 control panel connector J28 password jumper JP1 PCI card slots 3 PCI1 PCI2 PCI3 CMOS jumper JP2 front panel I O connector J27 CD audio connector J8 power indicator LED1 front panel audio connector J29 ...

Page 80: ...cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical out...

Page 81: ...utlet before installing any cards 8 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated Ensure that the card is fully seated and that its bracket is within the card slot card cutout card card connector on system board crossbar fully seated card not fully seated card bracket caught outside of slo...

Page 82: ... procedures in this section follow the safety instructions on page 9 1 Shut down the computer through the Start menu see page 28 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then...

Page 83: ...Removing and Installing Parts 83 c Rotate the front panel to separate it from the side hinges top tab front panel release lever middle tab bottom tab side hinges 3 ...

Page 84: ...9 Connect the data cable to the back of the drive and to the floppy drive connector on the system board see page 79 10 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into place NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper d...

Page 85: ...cure the floppy drive bracket with the top bracket screw that came with your drive 12 Reattach the front panel to the side hinges and then rotate it until it snaps onto the front of the computer top bracket screw drive bracket floppy drive ...

Page 86: ...t a network cable first plug the cable into the network wall jack and then plug it into the computer 15 Connect your computer and devices to electrical outlets and turn them on 16 After you turn on your computer press F2 when you are prompted to enter setup mode 17 Highlight Drive Configuration and press Enter 18 Use the left and right arrows to change Diskette Drive A from Not Installed to 3 5 in...

Page 87: ...h their own operating software and documentation After you install a drive see the documentation that came with the drive for instructions on installing and using the drive software 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cab...

Page 88: ... front panel a Push the release lever to release the top tab b Reach inside the computer and push the bottom tab towards you to release it the middle tab releases automatically c Rotate the front panel to separate it from the side hinges side hinges 3 top tab front panel release lever middle tab bottom tab ...

Page 89: ...le select see the documentation that came with the drive for information 9 Remove two extra alignment screws shown in the illustration on page 90 from the front of the computer and insert them into the drive NOTE Some computers come with only two extra alignment screws others come with four You only need two alignment screws for this procedure tabs 2 insert drive alignment screws 2 ...

Page 90: ...ve to the computer CAUTION Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 13 Connect the power cable to the system board 14 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive 15 Check all cable connections and then fold the cables out of the way to provide airflow for the fan and cooling ve...

Page 91: ...uter cover see page 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 18 Connect your computer and devices to electrical outlets and then turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation front panel side hinges 3 ...

Page 92: ...tached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power...

Page 93: ...you insert the module correctly the securing clips snap into the cutouts at each end of the module 9 Replace the computer cover see page 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on 11 Right click the My Computer icon and click Properties 12 Click t...

Page 94: ...on lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 5 Remove the computer cover see page 76 6 Press out the securing clip at each end of the memory module connect...

Page 95: ... its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system board 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place NOTICE To connect a netwo...

Page 96: ... 2 Ensure that no tools or extra parts are left inside the computer 3 Place the cover on the computer 4 Slide the cover towards the front of the computer until it fits completely into place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on ...

Page 97: ...5 S E C T IO N 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Dell Technical Support Policy U S Only Contacting Dell Regulatory Notices Limited Warranties and Return Policy ...

Page 98: ...ght way set associative write back SRAM Pentium 4 128 KB SRAM that resides in the processor s core The L2 cache runs at the processor s internal clock speed Celeron System Information System chip set Intel 845GV DMA channels eight Interrupt levels 24 APIC mode System BIOS chip 4 Mb 512 KB System clock 400 or 533 MHz data rate Expansion Bus Bus types PCI Bus speed PCI 33 MHz PCI connectors three PC...

Page 99: ...ves Externally accessible two 5 25 inch bays one 3 5 inch bay Internally accessible one bay for 1 inch high IDE hard drive Ports and Connectors Externally accessible Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Video 15 hole connector Keyboard 6 pin mini DIN connector Mouse 6 pin mini DIN connector USB two front panel and four back panel USB 2 0 compliant conne...

Page 100: ... controller Integrated 10 100 Ethernet Controls and Lights Power control push button Front panel power light solid green for power on state blinking green for standby state amber see page 46 Hard drive access light green Power DC power supply Wattage 200 W or 250 W Heat dissipation 682 or 853 BTU fully loaded computer without monitor Voltage see page 10 for important voltage setting information 10...

Page 101: ...oncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz Storage 2 20 Grms at 10 to 500 Hz Maximum shock Nonoperating half sine pulse 105 G 2 ms Nonoperating faired square wave 32 G with a velocity change of 596 9 cm sec 235 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 15 2 to 10 670 m 50 to 35 000 ft ...

Page 102: ...system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen ...

Page 103: ...anced provides detailed settings for some computer features Security provides indications and settings for user and setup passwords Power provides settings for system power management features Boot provides information about how the computer starts Exit provides selections for saving and loading the program settings The left side lists configuration options and their settings for the hardware inst...

Page 104: ...ait until you see the Microsoft Windows desktop Shut down your computer see page 28 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it 3 At the bottom of the menu enter the number of the device that is to be used for the current boot only Changing Boot Sequence for Future Boots 1 Enter the system setup program see page 102 2 Use the ar...

Page 105: ...AUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 5 Remove the computer cover see page 76 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static ...

Page 106: ...technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals1 Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installe...

Page 107: ...cess the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for whic...

Page 108: ...oll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820...

Page 109: ...er Technical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 C...

Page 110: ...e Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Qu...

Page 111: ...l com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic Genera...

Page 112: ...ional Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Suppor...

Page 113: ...itchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 296 93188 Technical Support OptiPlex Latitude and Dell P...

Page 114: ...d Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Tec...

Page 115: ...6 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Switchboard 044 556 4300 Korea Seoul Internatio...

Page 116: ...russels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Co...

Page 117: ...om Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Re...

Page 118: ...port dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E ...

Page 119: ...5 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 0...

Page 120: ... International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 52...

Page 121: ...002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 Sales ...

Page 122: ...stomer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 8...

Page 123: ...stomers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softwar...

Page 124: ...gnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications s...

Page 125: ...orter Dell Inc One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R L Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number MTC2 Supply voltage 115 230 VAC Frequency 60 50 Hz Input current rating 6 0 3 0 ...

Page 126: ...126 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 127: ...n Dell branded and Solution Provider Direct products and accessories Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or ...

Page 128: ...riod indicated on your packing slip or invoice except for the following Dell branded hardware Portable computer batteries carry a 1 year limited warranty Projector lamps carry a 90 day limited warranty Memory carries a lifetime limited warranty Monitors carry the longer of either a 3 year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected...

Page 129: ...se an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect If we determine that the product is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard...

Page 130: ...ails on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or...

Page 131: ...he date on the packing slip or invoice To return products e mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return You must obtain a Credit Return Authorization Number in order to return the product See Contacting Dell or Getting Help in your customer documentation or www dell com us en gen con...

Page 132: ...R CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS...

Page 133: ...s NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media ...

Page 134: ...oduct you bought Dell owns all parts removed from repaired products May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website For Canada purchased computers in co...

Page 135: ...roduct Consult your product documentation for specific warranty information More information may also be available from the manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the prod...

Page 136: ... willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of mal...

Page 137: ...ial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell Computer de Chile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Dell Computer de Colombia Corporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F ...

Page 138: ...tructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an e...

Page 139: ...ored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigo...

Page 140: ...140 Limited Warranties and Return Policy w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 141: ...tibilities 66 copying CDs helpful tips 26 Copying CDs and DVDs 24 copying CDs and DVDs general information 24 how to copy a CD 25 D Dell Diagnostics 59 Dell support policy 106 Dell Support Site 14 Dell Support website 40 diagnostic lights 56 diagnostics Dell 59 lights 56 display See monitor Documentation 13 finding 13 help file 14 online 14 Owner s Manual 13 setup diagram 14 drivers 62 about 62 id...

Page 142: ... 56 M messages error 37 Microsoft License Label 14 modem problems 35 monitor blank 52 hard to read 52 problems 52 N network problems 45 O Operating System CD 15 Installation Guide 15 operating system reinstallation Windows XP 67 P password clearing system setup 105 PC cards problems 45 power problems 46 turning off your computer 28 power light conditions 46 printer cable 18 connecting 18 parallel ...

Page 143: ...am Compatibility Wizard 39 R reinstalling Windows XP 67 ResourceCD 64 Dell Diagnostics 59 S safety instructions 9 scanner problems 49 screen See monitor settings system setup program 102 setup diagram 14 shutting down your computer 28 software Hyper Threading 26 problems 38 39 sound problems 50 volume 50 speaker problems 50 volume 50 System Restore 64 system setup program 102 T Tell Me How help fi...

Page 144: ... XP Device Driver Rollback 63 Hardware Troubleshooter 66 Help and Support Center 15 32 help accessing 15 32 Hyper Threading 26 Program Compatibility Wizard 39 reinstalling 67 scanner 49 System Restore 64 wizards Program Compatibility Wizard 39 ...

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