S e t u p a n d Q u i c k Re f e r e n c e G u i d e
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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:
•
If you are an Individual Home Consumer, go to
http://www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Small, Medium, Large, or Global Commercial Customer, go to
http://www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual
Consumer who purchased through an employee purchase program, go to
http://www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, please call your customer care representative or call
1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—
the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell
products that you purchased directly from Dell for a credit or a refund of the purchase price
paid, less shipping and handling and applicable restocking fees as follows:
•
New Hardware Products and Accessories
— All new hardware, accessories, parts, and
unopened software still in its sealed package, excluding the products listed below, may
be returned within thirty days from the invoice date. To return applications software or
an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within thirty days from the invoice date, but
a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy are
not available for Dell | EMC storage products, EMC-branded products, or enterprise
software.
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts
— All
reconditioned or refurbished Dell-branded server and storage products may be returned
within thirty days from the invoice date. All other reconditioned or refurbished
Dell-branded hardware products and parts may be returned within fourteen days of the
invoice date.
To return products, call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You
must obtain a Credit Return Authorization Number in order to return the product. See
"Contacting Dell" or "Getting Help" in your customer documentation to find the appropriate
contact information for obtaining customer assistance.
