60 | Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Geometric
Distortion
Screen not centered
correctly
•
Reset the display to factory settings.
Synchronization
Problems
Screen is scrambled
or appears torn
•
Reset the display to factory settings.
•
Perform display self-test feature check to determine if the
scrambled screen appears in self-test mode.
•
Check for bent or broken pins in the video cable connector.
•
Restart the computer in safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.
Intermittent
Problems
Display
malfunctions on
& off
•
Ensure that the video cable connecting the display to
the computer is connected properly and is secure.
• Reset the display to factory settings.
•
Perform display self-test feature check to determine if
the intermittent problem occurs in self-test mode.
Missing Color
Picture missing
color
•
Perform display self-test.
•
Ensure that the video cable connecting the display to
the computer is connected properly and is secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color not
good
•
Change the settings of the Preset Modes in the Color
menu OSD depending on the application.
•
Adjust R/G/B value under Custom. Color in Color
menu OSD.
•
Change the Input Color Format to PC RGB or YPbPr
in the Color menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on the
display for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management
feature to turn off
the display at all times when not in use (for more
information, see
•
Alternatively, use a dynamically changing screensaver.
Touchscreen non-
responsive
Display cannot
wake on touch
•
Ensure Wake On Touch is enabled via OSD. Wake On
Touch is default off.
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is centered
on screen, but
does not fill entire
viewing area
•
Check the Aspect Ratio setting in the Display menu
OSD.
•
Reset the display to factory settings.