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Dell C5518QT User Manual Download Page 64

64        |       Troubleshooting

Ethernet Problems

Specific 

Symptoms

What You 

Experience

Possible Solutions

Ethernet not 

working

Dell Web 

Management for 

Displays Webpage 

control is not 

working

• Ensure that the Network cable connecting the Display 

is properly secured. 

• Touch the icon 5 on the screen for 4 seconds to turn 

on , A network icon   appears and is shown on the 

center for 4 seconds .

• Touch the icon 5 on the front panel for 4 seconds to 

turn off, A network icon   appears and is shown on 

the center for 4 seconds.

Summary of Contents for C5518QT

Page 1: ...Model C5518QT Regulatory model C5518QTt Dell C5518QT User s Guide ...

Page 2: ...loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 11 Rev A05 ...

Page 3: ...ixel Policy 25 Setting Up the Display 26 Connecting Your Display 26 Wall Mounting Optional 31 Remote Control 32 Operating the Display 35 Turning on the Display 35 Touch OSD Launcher 35 Using the Touch Control Launcher 36 Using the OSD lock function 37 Using the On Screen Display OSD Menu 38 Dell Web Management for Displays 52 Troubleshooting 57 Self Test 57 Contents 3 ...

Page 4: ... 63 Universal Serial Bus USB Specific Problems 63 Ethernet Problems 64 Appendix 65 Safety Instructions 65 FCC Notices U S only and Other Regulatory Information 65 Contacting Dell 65 EU product database for energy label and product information sheet 65 Setting Up Your Display 66 Maintenance Guidelines 68 ...

Page 5: ...hown below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your display Some features or media may not be available in certain countries Display Remote Control Batteries AAA x 2 Remote control holder ...

Page 6: ... x 2 Stylus holder Wire Saddle x 3 Power cable varies by country Power cable for connecting Optiplex system to display see Optiplex Optional USB 3 0 upstream cable enables the USB ports on the display DP cable DP to DP VGA cable ...

Page 7: ...About Your Display 7 HDMI cable Safety Environmental and Regulatory Information DisplayNote License Key Quick Setup Guide ...

Page 8: ... by your system On Screen Display OSD adjustments for ease of set up and screen optimization Security lock slot Supports Asset Management Capability Arsenic Free glass and Mercury Free for Panel only 0 3 W in Standby Mode Easily setup with Dell Optiplex Mirco PC Mirco Form Factor Up to 20 points and 4 pens InGlass TM Touch technology Optimize eye comfort with a flicker free screen The possible lon...

Page 9: ...reen drop down touch key 2 IR Lens 3 OSD Launcher touch key For more information see Operating the Display 4 Power on off button with LED indicator Solid white light indicates the monitor is turned on and functioning normally Blinking white light indicates the monitor is in Standby Mode ...

Page 10: ...0 x 300 mm To mount the display 5 Security lock slot Secures Optiplex with security cable lock sold separately 6 Optiplex holder Use to hold a Micro Form Factor Optiplex PC 7 AC to optiplex optional AC power to optiplex power adapter 8 AC power connector To connect the display power cable 9 Regulatory label List of approved regulatory labels 10 Barcode serial number and service tag label Refer to ...

Page 11: ...Connect to external audio peripherals Only supports 2 channel audio NOTE The audio line out port does not support headphones 6 USB 3 0 upstream ports 3 Connect the USB cable that comes with your display to the computer Once this cable is connected you can use the USB downstream connectors on the display and the touch screen function on the display 7 USB 3 0 downstream ports 3 Connect your USB devi...

Page 12: ...V 2 5A 9 RS232 connector Remote management and control of display via RS232 10 RJ 45 connector Remote Network Management and control of display via RJ 45 Input sources and USB pairing Input sources USB upstream HDMI 1 USB 1 HDMI 2 USB 2 HDMI 3 USB 3 DP VGA Bottom View Label Description Use 1 2 Speakers 3 Power on off button ...

Page 13: ...le Horizontal 178 typical Vertical 178 typical Panel brightness 310 cd m typical Contrast ratio 1200 to 1 typical Display screen coating 7H Anti Smudge Anti Glare Response Time 8 ms typical G to G 12 ms max G to G Color depth 1 07 Billon colors Color gamut NTSC 72 Connectivity 1 x DP 1 2 1 x VGA 3 x HDMI 2 0 3 x USB 3 0 downstream port 1 x USB Dedicated charging port USB 3 0 with 12 5W For WR517 W...

Page 14: ...20 4 1 10 20 4 1 Chorme OS Linux kernel version 3 15 3 10 or later1 20 4 0 1 0 Android 4 4 KitKat with Linux kernel 3 15 3 10 or later1 20 4 0 1 0 Other Linux based OS Linux kernel 3 15 or later 20 4 1 macOS 10 10 10 11 1 mouse2 No 1 Functionality of Linux kernel has been verified on Ubuntu 14 04 and Debian 8 Functionality of Chrome OS and Android with Linux kernel 3 15 needs comfirmation 2 Mouse ...

Page 15: ... Hz Video display capabilities DP HDMI playback 480p 576p 720p 1080i 1080p 2160p NOTE VGA input resolution supported is 1920 x 1080 only Preset Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical 720 x 400 31 5 70 0 28 3 640 x 480 31 5 60 0 25 2 640 x 480 37 5 75 0 31 5 800 x 600 37 9 60 0 40 0 800 x 600 46 9 75 0 49 5 1024 x ...

Page 16: ...er consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should ...

Page 17: ...d charging port supplying power of up to 5 V max 2 5A for connected devices RJ 45 RS232 connector Signal cable type in box DP 3 m cable HDMI 3 m cable VGA 3 m cable USB 3 0 3 m cable Dimensions Height 786 45 mm 30 96 inches Width 1298 6 mm 51 13 inches Depth 91 1 mm 3 59 inches Weight Weight with packaging 65 kg 143 30 lb Weight without packaging 53 kg 116 84 lb ...

Page 18: ...www epeat net for registration status by country RoHS Compliant yes Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 585 86 BTU hour maximum 300 95 BTU hour On Mode ...

Page 19: ...n number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 GND 14 CONFIG2 GND 15 AUX CH p 16 DP_Cable Detect 17 AUX CH n 18 Hot Plug Detect 19 GND 20 3 3V DP_PWR ...

Page 20: ...connector Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 NC 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 21: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 22: ...22 About Your Display RS232 connector Pin number 9 pin side of the connected signal cable 1 2 RX 3 TX 4 5 GND 6 7 Not Used 8 Not Used 9 ...

Page 23: ...About Your Display 23 RJ 45 connector Pin number 12 pin side of the connected signal cable 1 D 2 RCT 3 D 4 D 5 RCT 6 D 7 GND 8 GND 9 LED2_Y 10 LED2_Y 11 LED2_G 12 LED2_G ...

Page 24: ... or in standby mode If you turn off the display and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port USB 3 0 upstream port USB 3 0 downstream port Pin number Signal name Pin number Signal name 1 V...

Page 25: ...ings Most display installations are automatic you can select different settings if desired For more information about changing the display settings see Operating the Display LCD Display Quality and Pixel Policy During the LCD display manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 26: ... Instructions To connect your display to the computer 1 Turn off your computer 2 Connect the HDMI DP VGA USB cable from your display to the computer 3 Switch on your display 4 Select the correct input source at Display OSD Menu and turn on your computer External PC connection Connecting the USB cable NOTE Refer to section on input source and USB pairing ...

Page 27: ...Setting Up the Display 27 Connecting the HDMI cable Connecting the DP cable Connecting the VGA cable ...

Page 28: ...y Optiplex Optional Attaching the Optiplex Remove the Optiplex holder 1 Remove cable cover 2 Install Optiplex PC and power adapter into re spective slot 3 Insert and organize the cables Slide Optiplex holder back into display ...

Page 29: ...Setting Up the Display 29 Connecting the Optiplex Connecting the HDMI cable Connecting the DP cable ...

Page 30: ...30 Setting Up the Display Connecting the VGA cable ...

Page 31: ... brackets from the wall mounting kit to the display 4 Install Display to Wall Plate 5 Ensure display is mounted vertically with no tilt forward or backward and a leveler is used to assist to mount the display NOTE Do not attempt to wall mount the Touch Display by yourself it should be installed by qualified installers Recommended Wall Mount for this Display is can be found in the Dell support webs...

Page 32: ...on on off 10 Preset Modes Display information about Preset Modes 11 Right Press to move the selection right in OSD menu 12 OK Confirm an entry or selection 13 Exit Press to exit the Menu 14 Brightness Press to increase the Brightness 15 Volume Press to increase the Volume 1 Power On Off Switch this display on or off 2 Input Source Select input source Press or button to select from VGA or DP or HDM...

Page 33: ...and signs of the battery compartment Do not mix battery types Do not combine new batteries with used ones It causes shorter life or leakage of batteries Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment Don t touch exposed battery acid as it can damage your skin NOTE If you do not intend to use the remote control for a long period remove the batte...

Page 34: ...the remote control within a distance of about 8 m from remote control sensor or at a hori zontal and vertical angle of within 15 within a distance of about 5 6 m NOTE The remote control may not function properly when the remote control sensor on the display is under direct sunlight or strong illumination or when there is an obstacle in the path of signal transmission ...

Page 35: ...ower button to turn the display On and Off The white LED indicates the display is On and fully functional A glowing white LED indicates Standby Mode Touch OSD Launcher This display comes with a touch OSD functionalities Press the OSD launcher touch key to access the functionalities ...

Page 36: ...n to black or white Go to Menu to select screen off color Use touch key to screen restore 2 Suspend To a freeze screen when press activate Use touch key to screen restore 3 Screen Drop Down Screen Drop Down so that you can easily reach the top of the image Use touch key to screen restore 4 Preset Modes Use this icon to choose from a list of preset color modes 5 Input Source Use this icon to choose...

Page 37: ...escribes the touch control icons Options Description 1 OSD menu lock Use this icon to lock OSD menu function 2 Power off button lock Use this icon to lock power button from powering off 3 OSD menu and power button lock Use this icon to lock OSD menu and power button from powering off 4 Built in Diagnostics Use this icon to run the built in diagnostics see Built in Diagnostics ...

Page 38: ...enu are automatically saved if you move to another OSD menu exit the OSD menu or wait for the OSD menu to disappear 1 Press the icon on the remote control or OSD Launcher touch key to launch the OSD menu Use the icons to adjust the image settings Touch control icon Description 1 Up Down Use the Up increase and Down decrease icons to adjust items in the OSD menu 2 Left Right Use the Left decrease a...

Page 39: ...st adjustment Brightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Touch the icon to increase brightness Touch the icon to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Touch the icon to increase contrast and Touch the icon to decrease contrast between 0 and 100 Contrast adjusts the difference...

Page 40: ...to self adjust to the incoming video signal After using Auto Adjustment you can further tune your display by using the Pixel Clock Coarse and Phase Fine controls under Display menu The following dialog appears on a black screen as the display automatically adjusts to the current input NOTE In most cases Auto Adjust produces the best image for your configuration NOTE Auto Adjust feature option is o...

Page 41: ...using the DP DisplayPort connector HDMI 1 Select the HDMI 1 input when you are using the HDMI 1 connector HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector HDMI 3 Select the HDMI 3 input when you are using the HDMI 3 connector Auto Select Select Auto Select the display scans for available input sources Reset Input Source Resets your display s Input Source settings to the facto...

Page 42: ...ut 20 to 28 inches 50 70 cm from your eyes Blink frequently to moisten or rewet your eyes when working with the display Take regular and frequent breaks for 20 minutes every two hours Look away from your display and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Multimedia Idea...

Page 43: ...ou to set the video input mode to RGB Select this option if your display is connected to a computer or DVD player using the HDMI DP or VGA cable YPbPr Select this option if your DVD player supports only YPbPr output Reset Color Resets your display s color settings to the factory defaults ...

Page 44: ...n and Vertical Position adjustments are only available for VGA input Sharpness Makes the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your display to your preference Use the or icons to adjust for best image quality NOTE Pixel Clock adjustments are only available for VGA input Phase If satisfactory r...

Page 45: ... Use or to adjust the volume level from 0 to 100 Audio Source Allows you to set the audio source to PC Audio or HDMI DP Speaker Allows you to enable or disable Speaker function Reset Audio Select this option to restore default audio settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on ...

Page 46: ...crements from 5 to 60 seconds Reset Menu Restore the menu settings to factory defaults Personalize Power Button LED Allows you to set the state of the power light to save energy USB Allows you to enable or disable USB function during display standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstrea...

Page 47: ... keys to factory defaults Other Select this option to adjust the OSD settings such as the DDC CI LCD conditioning and so on Display Info Displays the display s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the display settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum...

Page 48: ... to start the process Firmware Current Firmware version IP Address Show IP Address Service Tag Show Service Tag Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all preset values to the factory default settings These are also the settings for ENERGY STAR tests NOTE This display has a built in feature to automatically calibrate the brightness to compens...

Page 49: ...e display cannot synchronize with the signal that it is receiving from the computer See Display Specifications for the Horizontal and Vertical frequency ranges addressable by this display Recommended mode is 3840 x 2160 You can see the following message before the DDC CI function is disabled When the display enters the Standby mode the following message appears ...

Page 50: ... other than the power button the following messages will appear depending on the selected input If either HDMI 1 HDMI 2 HDMI 3 DP or VGA input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or ...

Page 51: ...Select OSD items of On in Standby Mode in Personalize feature the following message will appear If adjust the Brightness level above the default level over 75 the following message will appear See Troubleshooting for more information ...

Page 52: ...nd is shown on the center for 4 seconds Ethernet Disable Touch and hold the touch key 5 on the front panel for 4 seconds to turn off A network icon appears and is shown on the center for 4 seconds To access the Dell Display Web Management tool you need to set the IP Addresses for your computer and the display 1 Press the Menu key on the remote control to display the IP Address of the display or by...

Page 53: ...or IP Address 10 0 50 101 and for Subnet Mask 255 0 0 0 leave all other entries as blanks 3 The IP Address configuration would now look like this To access and use the web management tool follow these steps 1 Open a web browser and type the display s IP Address 10 0 50 100 in the address bar 2 The log in page opens Enter the Administrator Password to continue ...

Page 54: ...54 Operating the Display 3 The Home page opens 4 Click Network Settings tab to see the network settings ...

Page 55: ...isplay 55 5 Click Display Control to see the display s status 6 Update Firmware You can download the latest drivers from the Dell Support website at www dell com support 7 Upgrade firmware page and wait for 30 seconds ...

Page 56: ...56 Operating the Display 8 Finished Click on button to proceed after 8 seconds 9 Click Security to set a password 10 Click Crestron to control interface ...

Page 57: ...performing the following steps 1 Turn off both your computer and the display 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the display The floating dialog box should appear on screen against a black background if the display cannot sense a video signal and is working correctly...

Page 58: ...able becomes disconnected or damaged 5 Turn off your display and reconnect the video cable then turn on both your computer and the display If your display screen remains blank after you use the previous procedure check your video controller and computer because your display is functioning properly ...

Page 59: ...d for 5 seconds in lock Select Option Touch the self inspection icon A gray screen appears 3 Carefully inspect the screen for abnormalities 4 Touch the front panel The color of the screen changes to red 5 Inspect the display for any abnormalities 6 Repeat steps 4 and 5 to inspect the display in green blue black white and text screens The test is complete when the text screen appears To exit touch ...

Page 60: ... input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Eliminate video extension cables Reset the display to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Perform Auto Adjust via OSD Adjust the Phase an...

Page 61: ... Auto Adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform display self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent Pro...

Page 62: ...ing area Check the Aspect Ratio setting in the Display menu OSD Reset the display to factory settings Cannot adjust the display with touch OSD OSD does not appear on the screen Turn off the display unplug the display power cable plug it back and then turn on the display Check whether the OSD menu is locked If yes touch icon for 4 seconds to unlock No Input Signal when user controls are pressed No ...

Page 63: ...o the computer system SuperSpeed USB 3 0 interface is slow SuperSpeed USB 3 0 peripherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peri...

Page 64: ...Webpage control is not working Ensure that the Network cable connecting the Display is properly secured Touch the icon 5 on the screen for 4 seconds to turn on A network icon appears and is shown on the center for 4 seconds Touch the icon 5 on the front panel for 4 seconds to turn off A network icon appears and is shown on the center for 4 seconds ...

Page 65: ...all 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Display support content See ww...

Page 66: ...play Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 2160 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter your servi...

Page 67: ...r your graphics adapter attempt to set the resolution to 3840 x 2160 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver for ex...

Page 68: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the display Avoid using detergent of any kind as some detergents leave a milky film on the display If you notice white powder when you unpack your display wipe it off with a cloth Handle your display with care as...

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