Dell B1260dn Page 136 User Manual Download

Page: 136 / 151

Operating system problems

135

5. Troubleshooting

Common Macintosh problems

Refer to the Macintosh User’s Guide that came with your computer for further information on Macintosh error messages.

Condition

Suggested solutions

The machine does not print PDF files
correctly. Some parts of graphics, text, or
illustrations are missing.

Printing the PDF file as an image may enable the file to print. Turn on

Print As Image

from the Acrobat printing options.

It will take longer to print when you print a PDF file as an image.

Some letters are not displayed normally
during cover page printing.

Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on
the cover page.

When printing a document in Macintosh
with Acrobat Reader 6.0 or higher, colors
print incorrectly.

Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader.

Summary of Contents for B1260dn

Page 1: ...des information concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ... page 22 Media and tray 23 Basic printing 33 3 Maintenance Ordering supplies and accessories 38 Available supplies 39 Storing the toner cartridge 40 Redistributing toner 42 Replacing the toner cartridge 43 Cleaning the machine 44 Tips for moving storing your machine 47 4 Troubleshooting Tips for avoiding paper jams 49 Clearing paper jams 50 Understanding the status LED 55 5 Appendix Specifications...

Page 3: ... know before using the machine Key benefits 4 Features by models 6 Useful to know 7 About this user s guide 8 Safety information 9 Machine overview 14 Control panel overview 16 Turning on the machine 17 Installing the driver locally 18 Reinstalling the driver 20 ...

Page 4: ... ppm Letter For duplex printing 14 ppm A4 or 14 ppm Letter Convenience You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 90 Dell Printer Manager and Printer Status Monitor are a program that monitors and informs you of the machine s status and allows you to customize the machine s settings see Using Dell Printer Manager on...

Page 5: ... and printed across the multiple sheets of paper and can then be taped together to form a poster see Using advanced print features on page 109 You can print in various operating systems see System requirements on page 61 Your machine is equipped with a USB interface and or a network interface ...

Page 6: ...k Not available Operating System B1260dn Windows Macintosh Linux Unix Software B1260dn PCL6 printer drivera a Depending on the operating system you use the installed printer driver may differ SPL printer drivera XPS printer driver Dell Printer Manager Embedded Web Service Features B1260dn Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN IPv6 Google Cloud Print Eco printing Doub...

Page 7: ...troubleshoot accordingly see Understanding the status LED on page 55 A paper jam has occurred Open and close the front door Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 50 Printouts are blurry The toner level might be low or uneven Shake the toner cartridge Try a different print resolution setting Replace the toner cart...

Page 8: ...ng on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to pr...

Page 9: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 10: ...ectric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It ca...

Page 11: ...cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 p...

Page 12: ...hich is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the machine Do not clean the machine with benzene paint thinner or alcohol do not spray water directly into the machine This could result in electric shock or fire Whe...

Page 13: ...n be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycl...

Page 14: ...r cord Software CDa a The software CD contains the printer drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model Quick installation guide ...

Page 15: ...1 Rear view This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country 1 Output tray 5 Tray 1 2 Control panel 6 Manual feeder 3 Front cover 7 Paper width guides on a manual feeder 4 Paper level indicator 8 Output support 8 6 3 4 5 2 1 7 1 Network port 4 Power receptacle 2 USB port 5 Rear cover 3 Power sw...

Page 16: ... consumption and paper usage see Eco options on page 36 6 3 4 5 2 1 4 Info Prints a information page Prints configuration reports netwwork configuration reports Press and let go Prints supplies info report error report Press and hold this button for about 2 seconds and release Prints a test page Press and hold this button for about 4 seconds until the status LED blinks slowly and release 5 Cancel ...

Page 17: ...17 1 Introduction Turning on the machine 1 Connect the machine to the electricity supply first Press the power key or turn the switch on if the machine has a power switch 2 1 ...

Page 18: ...n the machine and interface in use Selecting Custom Installation allows you to choose which programs to install Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is connected to your computer and powered on If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into ...

Page 19: ...Installing the driver locally 19 1 Introduction 4 Select Connect to the computer using USB Cable Click Next 5 Follow the instructions in the installation window ...

Page 20: ...machine is connected to your computer and powered on 2 From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Maintenance 3 Select Repair and click Next 4 Follow the instructions in the installation window 5 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 18 ...

Page 21: ... want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup options Printing a test page 22 Media and tray 23 Basic printing 33 ...

Page 22: ...ic Usage Printing a test page Print a test page to make sure that the machine is operating correctly To print a test page In ready mode press and hold Info button for about 4 seconds until the status LED blinks and release ...

Page 23: ...achine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 59 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guides If you do not adjust the guide it may cause paper registration im...

Page 24: ...sage Paper type available for duplex printing Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to the below table Power voltage Available paper 110V Letter Legal US Folio Oficio 220V A4 ...

Page 25: ...Media and tray 25 2 Learning the Basic Usage 2 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam ...

Page 26: ...face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 59 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guidelines see Printi...

Page 27: ...Media and tray 27 2 Learning the Basic Usage ...

Page 28: ...edia we recommend you feed one sheet at a time see Print media specifications on page 59 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear cover and try printing again Keep the rear cover opened during printing To see for paper weights for each sheet refer to Print media specifications on page 59 Supported Envelope Print...

Page 29: ... Temperature should resist the heat and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way ...

Page 30: ...wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are being printed out Recommended media Transparency for a color laser printer by Xerox such as 3R 91331 A4 3R 2780 Letter Labels To avoid damaging the machine use only labels designed for use in l...

Page 31: ...ed bubbled or otherwise damaged Card stock Custom sized paper In the software application set margins at least 6 4 mm 0 25 inches away from the edges of the material Preprinted paper When loading preprinted paper the printed side should be facing up with an uncurled edge at the front If you experience problems with paper feeding turn the paper around Note that print quality is not guaranteed Must ...

Page 32: ... paper such as billing paper select Custom in the Paper tab in the Printing Preferences see Opening printing preferences on page 34 6 Using the output support The surface of the output tray may become hot if you print a large number of pages at once Make sure that you do not allow children near it Open the output support before printing The printed pages stack on the output support and the output ...

Page 33: ... The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingprintingpreferences on page 34 5 To start the print job click OK or Print in the Print window 8 Canceling a print job If the print job is waiting in the print queue or print spo...

Page 34: ... is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu 3 Select your machine from the Select Printer 4 Click Properties or Preferences You can check the machine s current status using the Printer Status button see Using Dell Printer Status on page 99 Using a favorite set...

Page 35: ...op down list and click Delete You can also restore the printer driver s default settings by selecting Default Favorites from the Favorites drop down list 10 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard 11 Eco printing The Eco function cuts toner consumption and paper usage The Eco function allows you to save print resources and lead ...

Page 36: ...ables eco mode Eco Printing Enables eco mode Activate the various eco items you want to use Result simulator ResultSimulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accordance with the settings you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the eco...

Page 37: ...s accessories and maintenance parts available for your machine Ordering supplies and accessories 38 Available supplies 39 Storing the toner cartridge 40 Redistributing toner 42 Replacing the toner cartridge 43 Cleaning the machine 44 Tips for moving storing your machine 47 ...

Page 38: ... obtain the list of available supplies and maintenance parts To order Dell authorized supplies and accessories visit www dell com supplies or contact your local Dell dealer or the retailer where you purchased your machine You can also visit www dell com or support dell com select your country region and obtain information on calling for service ...

Page 39: ...o different configurations of toner cartridges and other supplies according to the specific country conditions Dell does not recommend using non genuine Dell toner cartridge such as refilled or remanufactured toner Dell cannot guarantee non genuine Dell toner cartridge s quality Service or repair required as a result of using non genuine Dell toner cartridges will not be covered under the machine ...

Page 40: ...ective bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car fo...

Page 41: ...n the amount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 42: ...s happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the front cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric...

Page 43: ...m of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area When a toner cartridge has reached the end of life the machi...

Page 44: ...per toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems 4 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cloth slightly with water but be careful not to let any water drip onto or into the machine 5 Cleanin...

Page 45: ...nt free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine 1 2 2 1 2 1 ...

Page 46: ...ning the machine 46 3 Maintenance 6 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine 2 2 1 1 ...

Page 47: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 48: ...ful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide see Troubleshooting on page 121 If you cannot find a solution in the User s Guide or the problem persists call fo...

Page 49: ...ned correctly see Tray overview on page 23 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Page 50: ...50 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 ...

Page 51: ...Clearing paper jams 51 4 Troubleshooting 2 In the manual feeder ...

Page 52: ...Clearing paper jams 52 4 Troubleshooting 3 Inside the machine The fuser area is hot Take care when removing paper from the machine Before opening the front cover close the output support first 1 2 ...

Page 53: ...Clearing paper jams 53 4 Troubleshooting 4 In the exit area ...

Page 54: ...Clearing paper jams 54 4 Troubleshooting 5 In the duplex area 1 2 1 2 ...

Page 55: ...Status LED Off The machine is off line Green Blinking When the backlight slowly blinks the machine is receiving data from the computer When the backlight blinks rapidly the machine is printing data On The machine is on line and can be used Red Blinking A minor error has occurred and the machine is waiting for the error to be cleared When the problem is cleared the machine resumes On The cover is o...

Page 56: ...a Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Off All t...

Page 57: ...ix This chapter provides product specifications and information concerning applicable regulations Specifications 58 Dell technical support policy 65 Contacting Dell 66 Warranty and return policy 67 Copyright 68 ...

Page 58: ...ine installation A4 paper simplex printing Ready mode Less than 30 dB A Print mode Less than 50 dB A Temperature Operation 10 to 32 C 50 to 90 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine 110 volt models AC 110 127 ...

Page 59: ...IS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches Not available in a tray 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21lbs bond Envelope No 10 105 x 241 mm 4 12 x 9 5 inches Envelope DL 110 x 220...

Page 60: ...o 163 g m2 32 to 43 lbs bond Bond paper Refer to the Plain paper section Refer to the Plain paper section 106 to 120 g m2 28 to 32 lbs bond 106 to 120 g m2 28 to 32 lbs bond Minimum size custom Manual feeder 76 2 x 127 mm 3 x 5 inches Tray 1 105 x 148 5 mm 4 13 x 5 85 inches 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ dependin...

Page 61: ...00 MHz Pentium III 933 MHz 64 MB 128 MB 600 MB Windows XP Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 256 MB 1 5 GB Windows Server 2003 Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit pr...

Page 62: ...D space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 Intel processors 2 GB 4 GB ...

Page 63: ...10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB Items Requirements Operating system Sun Solaris 9 10 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 Free HDD space ...

Page 64: ...le shows the network environments supported by the machine Items Specifications Network interface Ethernet 10 100 Base TX Wired Lan Network operating system Windows 2000 Server 2003 Server 2008 XP Vista 7 Server 2008 R2 Various Linux OS Mac OS X 10 4 10 7 Unix Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP DNS...

Page 65: ... functionality of the printer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at Dell Support Additional technical support options may be available for purchase Dell provides limited technical support for the printer and any Dell installed software and peripherals Support for third party software and peripherals is pro...

Page 66: ...dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your email address as your password Electronic Support Service mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countri...

Page 67: ... Inc Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide ...

Page 68: ...rks or trademarks of Adobe Systems Incorporated in the United States and or other countries iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Cloud Print is a tra...

Page 69: ... provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on model or country BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 70: ...e Utility 93 Using Dell Supplies Ordering Utility 94 Using Embedded Web Service 95 Using Dell Printer Manager 97 Using Dell Printer Status 99 Using the Linux Unified Driver Configurator 101 4 Special features Altitude adjustment 106 Changing the default print settings 107 Setting your machine as a default machine 108 Using advanced print features 109 Macintosh printing 115 Linux printing 117 Unix ...

Page 71: ... using the cable If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network81 Installation for Macintosh 72 Reinstallation for Macintosh 73 Installation for Linux 74 Reinstallation for Linux 75 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver Onl...

Page 72: ...components to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Close 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 10 7 open the Applications folder System Preferences and click Print Fax 15 Click Add on the Printer List For Mac OS X 10 5 ...

Page 73: ... to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop 4 Double click the MAC_Installer folder Uninstaller OS X icon 5 Enter the password and click OK 6 When the uninstall is done click OK If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 74: ...e not a super user ask your system administrator 3 From the Dell website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Configurator desktop ic...

Page 75: ...ogin window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Click the icon at the bottom of the desktop When the Terminal screen appears type in the following root localhost root cd opt Dell mfp uninstall root localhost uninstall uninstall sh 4 Click U...

Page 76: ...chapter gives you step by step instructions for setting up a network connected machine and software Useful network programs 77 Wired network setup 78 Installing driver over the network 81 IPv6 configuration 87 AirPrint 89 Google Cloud Print 90 ...

Page 77: ...lies information and status Customize machine settings Set the email notification option When you set this option the machine status toner cartridge shortage or machine error will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SetIP This utility program allows you to select a network interfac...

Page 78: ...figuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 169 254 192 192 4 Setting IP address First you have to set up an IP address for network printing and managements In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration usin...

Page 79: ...m that all the settings are correct IPv4 configuration using SetIP Macintosh Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may vary from your model 1 Connect your machine to the network with a network cable 2 Insert the Installation CD ROM and open the disk window select MAC_Installer MAC_Printer SetIP SetIPapplet ...

Page 80: ...or The following instructions may vary from your model or operating systems 1 Open opt Dell mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC ad...

Page 81: ...during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into your CD ROM drive The software CD should automatically run and an installation window will appear If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK 3 Select Next 4 Select C...

Page 82: ...d on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 When the message which warns that all applications will close on your computer appears click ...

Page 83: ...mine the queue name for your machine server try using the default queue first 20 For Mac OS X 10 4 if Auto Select does not work properly select Dell in Print Using and your machine name in Model ForMacOSX10 5 10 7 ifAutoSelectdoesnotworkproperly choose Select Printer Software and your machine name in Print Using 21 Click Add Your machine appears in the Printer List and is set as the default machin...

Page 84: ...ver Configurator 2 Click Add Printer 3 The Add printer wizard window opens Click Next 4 Select Network printer and click the Search button 5 The printer s IP address and model name appears on list field 6 Select your machine and click Next 7 Enter the printer description and click Next 8 After the machine is added click Finish 8 UNIX Make sure your machine supports the UNIX operating system before...

Page 85: ...y installation results 8 Run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window referring to the following procedures On some UNIX OS for example on Solaris 10 just added printers may not be enabled and or may not accept jobs In this case run the following two commands on the root terminal accept printer_name enable printer_name U...

Page 86: ...ption in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS name of the printer in the Device textbox for network connected printers On IBM AIX with jetdirect Queue type only the DNS name is possible numeric IP address is not allowed 7 Queue type shows the connection as lpd or jetdirect in the corresponding list box Additionally...

Page 87: ...e left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the instructions in the window If the machine does not work in the network environment activate IPv6 Refer to the next section followed by 10 From the Embedded Web Service For models that do not have the display screen on the control panel you need to ...

Page 88: ...ctivated 7 Enter the rest of the address e g 3FFE 10 88 194 AAAA A is the hexadecimal 0 through 9 A through F 8 Choose the DHCPv6 configuration 9 Click the Apply button Using Embedded Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network ...

Page 89: ...dded Web Service type in the below default ID and password ID admin Password dell00000 5 When the Embedded Web Service window opens click Settings Network Settings 6 Click Raw TCP IP LPR IPP or mDNS You can enable the IPP protocol or mDNS protocol 12 Printing via AirPrint For example the iPad manual provides these instructions 1 Open your email photo web page or document you want to print 2 Touch ...

Page 90: ...wser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the Embedded Web Service website 6 If it s your first time logging into Embedded Web Service you need to log in as an administrator Type in the below default ID and Password We recom...

Page 91: ...com chromeos bin answer py hl en answer 124106 Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download i...

Page 92: ...he following steps are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button ...

Page 93: ...ols provided to help you make full use of your machine Using Firmware Update Utility 93 Using Dell Supplies Ordering Utility 94 Using Embedded Web Service 95 Using Dell Printer Manager 97 Using Dell Printer Status 99 Using the Linux Unified Driver Configurator 101 ...

Page 94: ...nly 1 From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Firmware Update Utility 2 Download the latest firmware Click http www support dell com 3 If your printer is connected with an USB cable click USB Connected Printer or Network Connected Printer 4 Click Browse and select the downloaded firmware file 5 Click Update Firmware ...

Page 95: ...ntosh OS users only 1 Double click the Dell Supplies Ordering Utility icon on your desktop OR From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Dell Supplies Ordering Utility For Macintosh Open the Applications folder Dell folder Dell Supplies Ordering Utility 2 The Dell Supplies Ordering Utility window opens ...

Page 96: ...e configuring options in Embedded Web Service you need to log in as an administrator You can still use Embedded Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the Embedded Web Service website 2 Type in the ID and Password then click Login ID admin Password dell00000 2 Embedded Web Service overview Some tabs may not appe...

Page 97: ...vironment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security IPv4 IPv6 filtering Maintenance tab This tab allows you to maintain your machine ...

Page 98: ...net Explorer 6 0 or higher is the minimum requirement for Dell Printer Manager 3 Understanding Dell Printer Manager To open the program For Windows Select Start Programs or All Programs Dell Dell Printers Dell Printer Manager Dell Printer Manager For Macintosh Open the Applications folder Dell folder Dell Printer Manager The Dell Printer Manager interface is comprised of various basic sections as ...

Page 99: ...tions relating to receiving alerts via email History Alert Provides a history of device and toner related alerts 3 Application information Includes links for changing to the advanced settings preference help and about The button is used tochange theuser interface to the advanced settings user interface 4 Quick links Displays Quick links to machine specific functions This section also includes link...

Page 100: ...lledautomatically when you install the machine software For Windows From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Dell Printer Status You can also launch Dell Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in read...

Page 101: ...click the Dell Printer Status icon and select Options Select the settings you want from the Options window 2 Option You can set printing job alert related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide 5 Close Close the window ...

Page 102: ...n page 74 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 6 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Dell Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresp...

Page 103: ...the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window The printer control buttons are as follows Refresh Renews the available machines list Add Printer Allows you to add a new machines 1 Switches to Printers configuration 2 Shows all of the installed machines 3...

Page 104: ...u to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Classes tab The Classes tab shows a list of available machine classes Refresh Renews the classes list Add Class Allows you to add a new machine class Remove Class Removes the selected machine class 1 2 1 Shows all of the machine classes 2 Shows the status of the class ...

Page 105: ...s check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 2 3 1 Switches to Ports configuration 2 Shows all of the available ports 3 Shows the port type device connected to the port and status ...

Page 106: ...s Altitude adjustment 106 Changing the default print settings 107 Setting your machine as a default machine 108 Using advanced print features 109 Macintosh printing 115 Linux printing 117 Unix printing 119 The procedures in this chapter are mainly based on Windows 7 ...

Page 107: ...the altitude value determine the altitude where you are For Windows and Macintosh users you set from Dell Printer Manager Switch to advanced mode Device Settings see Advanced settings user interface overview on page 98 If your machine is connected to the network you can set the altitude via Embedded Web Service see Using Embedded Web Service on page 95 1 High 3 2 High 2 3 High 1 4 Normal 0 4 000 m...

Page 108: ...and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the set...

Page 109: ...2008 Vista select Control Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers connected to t...

Page 110: ...name the file is automatically saved in My Documents Documents and Settings or Users The saved folder may differ depending on your operating system or the application you are using 2 Understanding special printer features You can use advanced printing features when using your machine To take advantage of the printer features provided by your printer driver click Properties or Preferences in the ap...

Page 111: ... Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or...

Page 112: ...ick paper It may cause a paper jam or damage the machine Item Description Double sided Printing Printer Default If you select this option this feature is determinedbythesettings you have selected on the control panel of the machine This option is available only when you use the PCL XPS printer driver None Disables this feature Long Edge This option is the conventional layout used in bookbinding Sh...

Page 113: ...view window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e Click O...

Page 114: ...eate a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Item Description Overlay Creating a new page overlay a To save the document as an overlay access Printing ...

Page 115: ...ck Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Item Description Overlay Deleting a page o...

Page 116: ...t 4 Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 5 Printing multiple pages on one sheet You can ...

Page 117: ...your Macintosh application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both...

Page 118: ...nges the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Text Specifies the page margins and set the text options such...

Page 119: ...en the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Conne...

Page 120: ...r settings on page 115 5 Press OK to start the print job 12 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for Cancel General tab Paper Size Set the paper size as A4 Letter or other paper sizes according to your requirements...

Page 121: ...ctual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to points inches or centimeters Printer Specific Settings tab Select various options in the JCL and General frames to ...

Page 122: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 122 Power and cable connecting problems 123 Printing problems 124 Printing quality problems 127 Operating system problems 134 ...

Page 123: ... and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the multi purpose tray or manual feeder An incorrect type of paper is bein...

Page 124: ...solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power button on the control panel Disconnect the machine s cable and reconnect it ...

Page 125: ...sheets are removed from the toner cartridge If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it Theconnection cablebetweenthecomputerand the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also t...

Page 126: ...the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application See the printer driver help screen The paper size and the paper size settings do not match Ensure that the paper size in the printer driver settings matches the paper in the tray Or ensure that the paper size in the printer driver...

Page 127: ...nting options It will take longer to print when you print a PDF file as an image The print quality of photos is not good Images are not clear The resolution of the photo is very low Reduce the photo size If you increase the photo size in the software application the resolution will be reduced Before printing the machineemitsvapornear the output tray Using damp paper can cause vapor during printing...

Page 128: ...ver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine The surface of the LSU part inside the machine may be dirty Clean the inside of your machine If these steps do not correct the problem contact a service representative The top half of the paper is printed lighter than the rest of the paper The toner might not adhere p...

Page 129: ...ntative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls to the inner components within the machine so the transfer roller may be dirty Clean the inside of your machine The paper path may need cleaning Clean the inside of your machine If these steps do not correct the problem contact a service representative Vertical lines If black vertical st...

Page 130: ...er on page 42 Toner smear Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and install a new one Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If you still have the same problem remove the toner cartridge and install a new one Parts of the machine may have toner ...

Page 131: ...e print resolution through your software application or in Printing Preferences Ensure the correct paper type is selected For example If Thicker Paper is selected but Plain Paper actually used an overcharging can occur causing this copy quality problem If you are using a new toner cartridge redistribute the toner first Tonerparticlesare around bold characters or pictures The toner might not adhere...

Page 132: ... Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condi...

Page 133: ...ridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one The machine may require repairing Contact a service representative Loose toner Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and then install a new one If the problem persists the machine may require repair Contact a service representative Condit...

Page 134: ... be defective Remove the toner cartridge and install a new one If the problem persists the machine may require repairing Contact a service representative Curl If the printed paper is curled or paper does not feed into the machine Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Change the printer s paper option and try again Go to Printing Preferences click the ...

Page 135: ...emove all software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing...

Page 136: ...n image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Macintosh ...

Page 137: ...command line parameter then remove it to print properly For Gimp front end select print Setup printer and edit the command line parameter in the command item The machine does not print whole pages and output is printed on half the page It is a known problem that occurs when a color machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript c...

Page 138: ...and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is ascanning unit that will automatically feed an original sheet of paper so that the machine can scan some amount of the paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Macintosh 1984 and is n...

Page 139: ...pically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coverage means that an A4 sided paper has about 5 image or text on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the...

Page 140: ...head that runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higherDPIresultsinahigherresolution morevisibledetailinthe image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 141: ...suite of protocols developed by Apple Computer for computer networking It was included in theoriginalMacintosh 1984 and is nowdeprecatedby Appleinfavorof TCP IP networking FDI Foreign Device Interface FDI is a card installed inside the machine to allow a third party device such as a coin operated device or a card reader Those devices allow the pay for print service on your machine FTP A File Trans...

Page 142: ...ripheral for example a printer Intranet A private network that uses Internet Protocols network connectivity and possibly the public telecommunication system to securely share part of an organization s information or operations with its employees Sometimes the term refers only to the most visible service the internal website IP address An Internet Protocol IP address is a unique number that devices...

Page 143: ...national radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls A T out of ITU T indicates telecommunication ITU T No 1 chart Standardized test chart published by ITU T for document facsimile transmissions JBIG Joint Bi level Image Experts Group J...

Page 144: ...f most faxes MMR Modified Modified READ MMR is a compression method recommended by ITU T T 6 Modem A device that modulates a carrier signal to encode digital information and also demodulates such a carrier signal to decode transmitted information MR Modified Read MR is a compression method recommended by ITU T T 4 MR encodes the first scanned line using MH The next line is compared to the first th...

Page 145: ...ription Language PDL developed by HP as a printer protocol and has become an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resoluti...

Page 146: ...rization and accounting concept to manage network access Resolution The sharpness of an image measured in Dots Per Inch DPI The higher the dpi the greater the resolution SMB Server Message Block SMB is a network protocol mainly applied to share files printers serial ports and miscellaneous communications between nodes on a network It also provides an authenticated Inter process communication mecha...

Page 147: ...at can be used for pictures that have been made by various image processing applications Toner Cartridge A kind of bottle or container used in a machine like a printer which contains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by by a combination of heat pressure from the fuser causing it to bind to the fib...

Page 148: ... originally introduced in Windows Me and Windows XP A scan can be initiated from within these operating systems by using a WIA compliant scanner WPA Wi FiProtectedAccess WPA isaclassofsystemstosecurewireless Wi Fi computer networks which was created to improve upon the security features of WEP WPA PSK WPA PSK WPA Pre Shared Key is special mode of WPA for small business or home users Asharedkey orp...

Page 149: ...er 50 tips for avoiding paper jams 49 L Linux common Linux problems 136 driver installation for network connected 83 driver installation for USB cable connected 74 driver reinstallation for USB cable connected 75 printer properties 118 printing 117 system requirements 63 unifled driver configurator 101 using SetIP 80 loading paper in manual feeder multi purpose tray 26 paper in the tray1 25 specia...

Page 150: ... 30 output support 59 preprinted paper 31 special media 28 transparency 30 print resolution set Linux 117 printer preferences Linux 118 Printing 33 printing changing the default print settings 107 Linux 117 Macintosh 115 multiple pages on one sheet of paper Macintosh 115 printing a document Windows 33 printing on both sides of paper Macintosh 116 printing to a file 109 UNIX 119 printing a document...

Page 151: ...e width and length 23 changing the tray size 23 loading paper in manual feeder multi purpose tray 26 U understanding the status LED 55 UNIX driver installation for network connected 84 printing 119 Unix system requirements 63 USB cable driver installation 72 74 driver reinstallation 73 75 using help 35 116 W watermark create 112 delete 112 edit 112 Windows common Windows problems 134 driver instal...

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