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Dell Alienware Area-51 R5, Service Manual, Page: 13 / 121

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Dell Alienware Area-51 R5 Service Manual Download Page 13

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.

13

Summary of Contents for Alienware Area-51 R5

Page 1: ...Alienware Area 51 R5 Service Manual Regulatory Model D03X Regulatory Type D03X002 ...

Page 2: ... damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners Rev A01 ...

Page 3: ...5 System board components 16 I O board components 17 4 Lifting the computer 18 Procedure 18 5 Removing the stability foot 19 Procedure 19 6 Replacing the stability foot 21 Procedure 21 7 Removing the side panels 22 Procedure 22 8 Replacing the side panels 23 Procedure 23 9 Removing the battery 24 Prerequisites 24 Procedure 24 10 Replacing the battery 25 Procedure 25 Post requisites 25 11 Removing ...

Page 4: ...Removing the right AlienFX side panel connector 33 Prerequisites 33 Procedure 33 18 Replacing the right AlienFX side panel connector 34 Procedure 34 Post requisites 34 19 Removing the left AlienFX side panel connector 35 Prerequisites 35 Procedure 35 20 Replacing the left AlienFX side panel connector 37 Procedure 37 Post requisites 37 21 Removing the I O board 38 Prerequisites 38 Procedure 38 22 R...

Page 5: ... 29 Removing multiple graphics cards 49 Prerequisites 49 Procedure to remove two graphics card 49 Procedure to remove three graphics card 50 30 Replacing multiple graphics cards 53 Procedure to replace three graphics card 53 Procedure to replace two graphics card 54 Post requisites 56 31 Removing the wireless card 57 Prerequisites 57 Procedure 57 32 Replacing the wireless card 58 Procedure 58 Post...

Page 6: ...ocedure 66 40 Replacing the solid state drive 67 Procedure 67 Post requisites 67 41 Removing the PCI fan 68 Prerequisites 68 Procedure 68 42 Replacing the PCI fan 69 Procedure 69 Post requisites 69 43 Removing the front bezel heat sensor cable 70 Prerequisites 70 Procedure 70 44 Replacing the front bezel heat sensor cable 71 Procedure 71 Post requisites 71 45 Removing the processor liquid cooling ...

Page 7: ...dure 79 Post requisites 79 51 Removing the system board 80 Prerequisites 80 Procedure 80 52 Replacing the system board 82 Procedure 82 Post requisites 82 53 Removing the handle bars 83 Prerequisites 83 Procedure 83 54 Replacing the handle bars 87 Procedure 87 Post requisites 87 55 Removing the front bezel 88 Prerequisites 88 Procedure 88 56 Replacing the front bezel 90 Procedure 90 Post requisites...

Page 8: ...g the bottom tron lighting cable 102 Prerequisites 102 Procedure 102 64 Replacing the bottom tron lighting cable 104 Procedure 104 Post requisites 104 65 Removing the antenna cables 105 Prerequisites 105 Procedure 105 66 Replacing the antenna cables 108 Procedure 108 Post requisites 108 67 Downloading drivers 109 Downloading the audio driver 109 Downloading the graphics driver 109 Downloading the ...

Page 9: ...g or changing an existing system and or setup password 117 Clearing CMOS Settings 117 Clearing Forgotten Passwords 118 69 Troubleshooting 119 Flashing the BIOS 119 Flashing BIOS USB key 119 Enhanced Pre Boot System Assessment ePSA diagnostics 119 Running the ePSA diagnostics 119 Diagnostics 120 Wi Fi power cycle 120 70 Getting help and contacting Alienware 121 9 ...

Page 10: ...ews before connecting to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that...

Page 11: ... 7 1 Battery case Chassis 6 32x5 2 2 Hard drive assembly Chassis 6 32x6 1 Hard drive Hard drive bracket 6 32x3 6 4 U 2 fan Hard drive assembly bracket 6 32x6 2 Right AlienFX side panel connector assembly Chassis 6 32x6 2 Right AlienFX side panel connector Bracket 6 32x6 1 Left AlienFX side panel connector assembly Chassis 6 32x6 2 Left AlienFX side panel connector Bracket 6 32x6 1 I O board Chassi...

Page 12: ... liquid cooling assembly Chassis M5x10 4 Power supply unit Chassis 6 32x6 4 System board Chassis 6 32x6 9 Rear handle bar Chassis 6 32x6 5 14 Front handle bar Chassis 6 32x6 5 14 Bottom handle bar Chassis 6 32x6 5 14 Front bezel Chassis 6 32x6 5 Rear bezel Chassis 6 32x6 4 Rear bezel Chassis M3x5 3 Base panel Chassis 6 32x6 4 Base panel Chassis 6 32x6 5 Antennas Chassis 6 32x6 6 12 ...

Page 13: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 13 ...

Page 14: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Inside view of your computer To view the different components installed in your computer See Left view and Right view Right view 1 I O board IO BRD 2 U 2 2 5 inch drive bracket HDD3 HDD4 3 drive bay heat sensor 4 U 2 2 5 inch drive bracket HDD1 HDD2 5 AlienFX side panel connector 6 rear I O accessibility lighting ...

Page 15: ...view 1 processor liquid cooling assembly fan 2 graphics card 3 system board 4 power supply unit 5 AlienFX side panel connector 6 PCI fan 7 processor liquid cooling assembly pump 8 memory modules 9 top fan 15 ...

Page 16: ...6 PCI Express fan 1 connector PCI_FAN1 17 password reset jumper PASSWORD_CLR1 18 SATA drive connector HDD_SATA3_4 19 SATA drive connector HDD_SATA1_2 20 USB connector FUSB3_MB2 21 USB connector FUSB3_MB1 22 U 2 SSD connector 23 coin cell battery socket BAT1 24 CMOS reset jumper RTC_CLR1 25 Advanced Technology xTended ATX power connector ATX PWR1 26 processor socket CPU1 27 memory module slot DIMM2...

Page 17: ...ront I O connector USB3_FIO1 5 front I O connector USB3_FIO2 6 audio connector AUDIOIO1 7 rear I O accessibility lighting battery connector VBAT1 8 rear I O accessibility lighting connector PORCH_LIGHT1 9 right theater lighting connector POGO_IN_R1 10 left theater lighting connector POGO_IN_L1 11 logo board connector LOGO1 12 main power connector PWR1 13 front I O control connector FIO_PWR1 17 ...

Page 18: ...Lifting the computer Procedure 1 With both hands hold the handle located on top of the computer 2 Lift the computer 18 ...

Page 19: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Tilt the computer towards the front until the base is facing up 2 Remove the two screws 6 32x6 that secure the stability foot to the computer 3 Lift the stability foot off the computer 4 Tilt the computer back to t...

Page 20: ...20 ...

Page 21: ...follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Tilt the computer towards the front until the base is facing up 2 Align the screw holes on the stability foot with the screw holes on the base of the computer and replace the two screws 6 32x6 3 Tilt the computer back...

Page 22: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Make sure that you remove the security cable from the security cable slot if applicable 1 Remove the screw 6 32x5 2 that secures the security cable slot latch The security cable slot latch slides to the unlocked position 2 Lift the release panel to open the right side panel 3 Pull and lift the rig...

Page 23: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the right side panel with the slots on the right side of the computer and snap the panel to lock it in place 2 Repeat step 1 to replace the left side panel 3 Slide and hold the security cable slot latch in the locked position 4 Replace th...

Page 24: ...follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the right side panel See Removing the side panels Procedure 1 Remove the screw M2x5 7 that secures the battery case door to the battery case 2 Slide and open the battery case door 3 Remove the batteries from ...

Page 25: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Insert the batteries into the battery case 2 Slide and close the battery case door 3 Replace the screw M2x5 7 that secures the battery case door to the battery case Post requisites Replace the right side panel See Replac...

Page 26: ...ulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the right side panel See Removing the side panels 3 Remove the battery Procedure 1 Lay the chassis on the left side 2 Press the release tabs on the cable connector to disconnect the battery case cable from the I O board 3 Remove the battery case cable from the routing guides on the...

Page 27: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery case with the screw holes on the chassis 2 Replace the two screws 6 32x5 2 that secure the battery case to the chassis 3 Route the battery case cable through the routing guides on the chassis 4 Connect the battery case cable to the I O board Post requisites 1 Repl...

Page 28: ... the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the power cable and data cable from the hard drive assembly HDD1 3 Remove the screw 6 32x6 that secures the hard drive assembly HDD1 to the chassis 4 Using the tab slide an...

Page 29: ...29 ...

Page 30: ...hen handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive HDD1 2 Replace the four screws 6 32x3 6 that secure the hard drive to the hard drive bracket 3 Place the hard drive assembly HDD1 in the chassis 4 Replace the screw 6 32x6 that secures the hard drive assembly HDD1 to the chassis 5 Connect the power cable and data cable to ...

Page 31: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the U 2 fan cable from the fan connector 3 Remove the two screws 6 32x6 that secures the U 2 fan to the hard drive as...

Page 32: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align and place the U 2 fan on the hard drive assembly bracket 2 Replace the two screws 6 32x6 that secures the U 2 fan to the hard drive assembly 3 Connect the U 2 fan cable to the fan connector Post requisites 1 Replace the left and right side panels See...

Page 33: ...emoving the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the right AlienFX side panel cable that connects the right AlienFX side panel connector to the I O board See I O board components 3 Remove the right AlienFX side panel cable from the routing guides on the chassis 4 Remove the screw 6 32x6 that secures the right AlienFX side panel connector assembly to the chassis 5 S...

Page 34: ...n the right AlienFX side panel connector with the screw holes on the bracket 2 Replace the two screws 6 32x6 that secure the right AlienFX side panel connector to the bracket 3 Align the screw hole on the right AlienFX side panel connector assembly with the screw hole on the chassis 4 Replace the screw 6 32x6 that secures the right AlienFX side panel connector assembly to the chassis 5 Route the r...

Page 35: ...Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the cable that connects the left AlienFX side panel connector to the I O board See I O board components 3 Remove the cable from the securing clip and route the cable through the slot on the chassis 4 Turn the chassis over 5 Remove the AlienFX side...

Page 36: ...e the two screws 6 32x6 that secure the AlienFX side panel connector to the bracket 9 Remove the cable routing through the slot on the bracket and lift the left AlienFX side panel connector off the bracket 36 ...

Page 37: ...or with the screw holes on the bracket 2 Replace the two screws 6 32x6 that secure the AlienFX side panel connector to the bracket 3 Align the screw hole on the left AlienFX side panel connector with the screw hole on the chassis 4 Replace the screw 6 32x6 that secures the left AlienFX side panel connector to the chassis 5 Route the AlienFX side panel cable through the routing guides on the chassi...

Page 38: ...the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect all cables from the I O board NOTE Note the routing of all cables as you remove them so that you can route them correctly after you replace the I O board 3 Remov...

Page 39: ...ore working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Post requisites 1 Replace left and right side panels See Replacing the side panels 2 Replace the stability foot 39 ...

Page 40: ...compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side Locate the drive bay heat sensor connector SENSOR2 on the system board For more information on the drive bay heat sensor connector see system board components 2 Disconnect the drive bay heat sensor cable from the system board 3 Turn...

Page 41: ...41 ...

Page 42: ...egulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Route the drive bay heat sensor cable through the slot on the chassis 2 Align the tab on the drive bay heat sensor cable on the chassis 3 Push the release tab on the drive bay heat sensor cable and press it into place 4 Lay the chassis on the left side 5 Connect the drive bay heat sensor cable to the system board See ...

Page 43: ...at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Locate the memory modules on the system board 3 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot 4 Grasp the memory module near the securing clip and...

Page 44: ...ory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Insert the memory module into the memory module connector until the memory module snaps into position and the securing clip locks in place NOTE The securing clips return to the locked position If you do not hear the click remove the memory module ...

Page 45: ...ght side panels See Removing the side panels Procedure 1 Lay the chassis on the right side Locate the graphics card PCI Express x16 card on the system board For more information on graphics card see system board components 2 Disconnect the power cables from the graphics card 3 Rotate and open the PCIE door 4 Press and hold the securing tab on the clamp 5 Pull the clamp up out from the bracket NOTE...

Page 46: ...46 ...

Page 47: ...tory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the graphics card with the PCI Express card connector on the system board 2 Place the card in the connector and press down firmly Ensure that the card is firmly seated 3 Press and hold the securing tab on the clamp 4 Push the clamp back towards the bracket 5 Rotate the PCIE door to close 6 Connect the power cables to...

Page 48: ...Post requisites 1 Replace the left and right side panels See Replacing the side panels 2 Replace the stability foot 48 ...

Page 49: ...bility foot 2 Remove the left and right side panels See Removing the side panels Procedure to remove two graphics card 1 Lay the chassis on the right side Locate the graphics card PCI Express x16 card on the system board For more information on graphics card see system board components 2 Lift the graphics bridge that connects the graphics cards 3 Disconnect the power cables from the graphics card ...

Page 50: ...ve graphics card on the PCI Express card connector SLOT4 and PCI Express x16 card connector SLOT7 Procedure to remove three graphics card 1 Lay the chassis on the right side Locate the graphics card PCI Express x16 card on the system board For more information on graphics card see system board components 2 Lift the graphics bridge that connects the graphics cards if applicable 50 ...

Page 51: ...b on the clamp 6 Pull the clamp away from the bracket NOTE The location of the power supply connector VGA1 VGA2 and VGA3 varies depending on the video card installed 7 Press and hold the securing tab on the graphics card connector grasp the card by its top corner 8 Lift the graphics card from the graphics card slot 51 ...

Page 52: ...9 Repeat steps 2 to 8 to remove graphics card on the PCI Express card connector SLOT4 and PCI Express x16 card connector SLOT7 52 ...

Page 53: ...ce home page at www dell com regulatory_compliance Procedure to replace three graphics card 1 Align the graphics card with the PCI Express card connector on the system board 2 Place the card in the connector and press down firmly Ensure that the card is firmly seated 3 Press and hold the securing tab on the clamp 4 Push the clamp back towards the bracket 5 Rotate the PCIE door to close 6 Connect t...

Page 54: ...cts the graphics cards Procedure to replace two graphics card 1 Align the graphics card with the PCI Express card connector on the system board 2 Place the card in the connector and press down firmly Ensure that the card is firmly seated 54 ...

Page 55: ...wards the bracket 5 Rotate the PCIE door to close 6 Connect the power cables to the graphics card NOTE The location of the power supply connector VGA1 VGA2 and VGA3 varies depending on the video card installed 7 Place the graphics bridge that connects the graphics cards 55 ...

Page 56: ...Post requisites 1 Replace the left and right side panels See Replacing the side panels 2 Replace the stability foot 56 ...

Page 57: ...e page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 If you have multiple graphics cards installed remove the graphics card See Removing multiple graphics cards Procedure 1 Lay the chassis on the right side 2 Locate the wireless card on the system board 3 Remove the screw M2x3 that secures the ...

Page 58: ... the notch on the wireless card with the tab on the wireless card slot 3 Insert the wireless card at an angle into the connector 4 Replace the screw M2x3 that secures the wireless card to the chassis A label at the tip of the antenna cables indicates the color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable st...

Page 59: ...ance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 If you have multiple graphics cards installed remove the graphics card See Removing mul...

Page 60: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Insert the coin cell battery into the socket with the side labeled facing up and press down the battery in the socket Post requisites 1 If you have multiple graphics cards replace the graphics card See Replacing multiple graphics cards 2 Replace the left and right...

Page 61: ... page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Disconnect the top fan cable from the connector on the system board For more information on the top fan cable connector see system board components 3 Remove the screw 6 32x6 that secures the top fa...

Page 62: ...Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the top fan with the slots on the chassis and slide the fan until it snaps into position 2 Replace the screw 6 32x6 that secures the top fan on the chassis 3 Connect the top fan cable from the connector on the system board For more information on the top fan cable connector see system board componen...

Page 63: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the top fan Procedure NOTE Note the routing of all cables as you remove them so that you can route them correctly after you replace the logo board 1 Disconnect all the cables from the logo board 2 R...

Page 64: ...4 Remove the six screws 6 32x6 that secure the logo board to the bracket 5 Remove the logo board from the bracket 64 ...

Page 65: ... page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the logo board to the screw holes on the bracket and slide the logo board in place 2 Replace the six screws 6 32x6 that secure the logo board to the bracket 3 Slide the logo board inside the chassis 4 Replace the screw 6 32x6 that secures the logo board to the bracket 5 Route and connect the respective cables to the l...

Page 66: ...e CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Locate the M 2 solid state drive on the syst...

Page 67: ...lid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Locate the M 2 solid state drive slot on the system board 2 Align the notch on the M 2 solid state drive with the tab on the M 2 solid state drive slot and slide the M 2 solid state drive into the M 2 solid state drive slot 3 Align the screw hole on the M 2 solid state drive with the screw hole on the system...

Page 68: ...he Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Disconnect the PCI fan cable from the respective connector on the system board 3 Remove the PCI fan cable from the routing guides on the chassis 4 Remove the screw M3x5...

Page 69: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the PCI fan with the slots on the chassis and slide the fan until it snaps into position 2 Replace the screw M3x5 25 that secure the PCI fan to the chassis 3 Connect the PCI fan cable to the connector on the system board Post requisites 1 Replace the left and...

Page 70: ...ce home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the PCI fan Procedure 1 Disconnect the front bezel heat sensor cable from the system board 2 Remove the front bezel heat sensor cable from the routing guides on the chassis 3 Remove the two screws M3x5 25 that secure the PCI fan ...

Page 71: ...e the front bezel heat sensor cable through the bracket 2 Align the tab on the front bezel heat sensor cable on the chassis 3 Push the release tab on the front bezel heat sensor cable and press it into place 4 Align and place the PCI fan holder from the chassis 5 Replace the two screws M3x5 25 that secure the PCI fan holder to the chassis 6 Route the front bezel heat sensor cable through the routi...

Page 72: ... touch the heat transfer areas on the processor liquid cooling assembly The oils in your skin can reduce the heat transfer capability of the thermal grease 1 Lay the chassis on the right side 2 Disconnect the processor liquid cooling assembly pump fan cable from the system board For more information on the processor liquid cooling assembly pump fan cable connector see system board components 3 Dis...

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Page 74: ...ocessor liquid cooling assembly pump in one hand and processor liquid cooling assembly fan in another 3 Align the processor liquid cooling assembly pump over the processor while holding the processor liquid cooling assembly fan outside the chassis and secure the processor liquid cooling assembly pump 4 Connect the processor liquid cooling assembly fan and the processor liquid cooling assembly pump...

Page 75: ...emove the processor liquid cooling assembly Procedure WARNING The processor might still be hot after the computer is shut down Allow the processor to cool down before removing it 1 Press down and push the left release lever away from the processor to release it from the securing tab 2 Press down and push the right release lever away from the processor to release it from the securing tab 3 Extend t...

Page 76: ...must place the processor correctly in the processor socket to avoid damage to the processor 2 Align the pin 1 corner of the processor with the pin 1 corner of the processor socket and then place the processor in the processor socket NOTE The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When the processor is properly seated a...

Page 77: ... Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the graphics cards or multiple graphics cards Procedure NOTE Note the routing of all cables as you remove them so that you can route them correctly after you replace the power supply unit 1 Lay the chassis on the right side 2 Press the release tabs on the power cables and discon...

Page 78: ...pply unit out through the back of the chassis and remove it from the computer 6 Remove the four screws 6 32x6 that secure the metal bracket to the power supply unit 7 Remove the metal bracket from the power supply unit 78 ...

Page 79: ...o the correct port Failure to do so may result in damaging the power supply unit and or system components 1 Align and place the metal bracket on to the power supply unit 2 Replace the four screws 6 32x6 that secure the metal bracket to the power supply unit 3 Press and hold the securing tab on the chassis and slide the power supply unit into the chassis until it snaps into position 4 Align the not...

Page 80: ...tem board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the top fan 4 Remove the graphics card or multiple graphics cards 5 Remove the memory modules...

Page 81: ...5 Remove the processor 81 ...

Page 82: ...the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Replace the processor 2 Align the ports on the system board assembly with the slots on the chassis and align the system board assembly in place 3 Replace the nine screws 6 32x6 that secure the system board assembly to the chassis 4 Route and connect the cables that you d...

Page 83: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Remove the seven screws 6 32x6 5 that secure the rear handle bar to the left side of the chassis 2 Remove the seven screws 6 32x6 5 that secure the rear handle bar to the right side of ...

Page 84: ...e the front handle bar to the left side of the chassis 5 Remove the seven screws 6 32x6 5 that secure the front handle bar to the right side of the chassis 6 Press the front handle bar to release the securing tab and remove the front handle bar 84 ...

Page 85: ...the bottom handle bar to the left side of the chassis 8 Remove the seven screws 6 32x6 5 that secure the bottom handle bar to the right side of the chassis 9 Press the bottom handle bar to release the securing tab and remove the bottom handle bar 85 ...

Page 86: ...86 ...

Page 87: ...lace the seven screws 6 32x6 5 that secure the bottom handle bar to the right side of the chassis 4 Align and place the front handle bar on the slot and snap the front handle bar to the chassis 5 Replace the seven screws 6 32x6 5 that secure the front handle bar to the left side of the chassis 6 Replace the seven screws 6 32x6 5 that secure the front handle bar to the right side of the chassis 7 A...

Page 88: ...ove the left and right side panels See Removing the side panels 3 Remove the handle bars Procedure 1 Pull the connector downwards and then disconnect the top tron light cables from the front bezel 2 Pull the connector downwards and then disconnect the bottom tron light cables from the front bezel 3 Remove the two screws 6 32x5 2 from inside securing the front bezel to the left side of the chassis ...

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Page 90: ...ance Procedure 1 Align the tabs from inside the chassis on the right and left side and place the front bezel and snap it in place 2 Connect the top tron light cables to the front bezel 3 Connect the bottom tron light cables to the front bezel 4 Replace the screw 6 32x5 2 from inside securing the front bezel to the right side of the chassis 5 Replace the two screws 6 32x5 2 from inside securing the...

Page 91: ...oot 2 Remove the left and right side panels See Removing the side panels 3 Follow the procedure from step 1 to step 3 in Removing the handle bars to remove the rear handle bar Procedure 1 Disconnect the rear I O accessibility lighting cable from the I O board 2 Open the securing clip which secures the rear I O accessibility lighting cable to the chassis 3 Remove the rear I O accessibility lighting...

Page 92: ...32x6 that secure the rear bezel to the top and bottom of the chassis 10 Remove the screw M3x5 from inside that secure the rear bezel to the chassis 11 Release the tabs from inside the chassis on the left side securing the rear bezel to the chassis 12 Release the tabs from inside the chassis on the right side securing the rear bezel to the chassis 13 Remove the rear bezel from the chassis and remov...

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Page 94: ...ide that secure the rear bezel to the chassis 4 Replace the four screws 6 32x6 that secures the rear bezel to the top and bottom of the chassis 5 Route the rear I O accessibility lighting cable through the routing guides on the chassis 6 Align and place the power supply cover on the chassis 7 Replace the four screws 6 32x6 that secure the power supply unit to the back of the chassis 8 Insert the r...

Page 95: ...isites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the battery case 4 Remove the hard drive HDD1 Procedure CAUTION If the front bezel and rear bezel have been removed place the chassis carefully on a flat surface to avoid damaging the I O ports 1 Remove the four screws 6 32x6 that secure the base panel to the chassis 2 Remove the three ...

Page 96: ...4 Remove the two screws 6 32x6 from inside securing the base panel to the right side of the chassis 5 Release the tabs from inside the chassis on the right side securing the base panel to the right side of the chassis a screws 2 96 ...

Page 97: ...b tabs 2 c chassis 6 Remove the base panel from the chassis a base panel b chassis 97 ...

Page 98: ...rocedure 1 Align the tabs from inside the chassis on the right side and left side securing the base panel to the chassis and snap it in place 2 Replace the two screws 6 32x6 from inside securing the base panel to the right side of the chassis 3 Replace the three screws 6 32x6 from inside securing the base panel to the left side of the chassis 4 Replace the four screws 6 32x6 that secure the base p...

Page 99: ...mpliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the top fan 4 Remove the handle bars 5 Remove the front bezel 6 Remove the rear bezel 7 Remove the base panel Procedure 1 Disconnect the top tron lighting cables from the logo board 2 Remove the top tron lighting cables fro...

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Page 101: ...e at www dell com regulatory_compliance Procedure 1 Align and place the top tron lighting cables on the chassis 2 Adhere the tape that secures the top tron lighting cables to the chassis 3 Route the top tron lighting cables through the routing guides on the chassis 4 Connect the top tron lighting cables to the logo board Post requisites 1 Replace the base panel 2 Replace the rear bezel 3 Replace t...

Page 102: ...regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Replacing the side panels 3 Remove the top fan 4 Remove the PCI fan 5 Remove the handle bars 6 Remove the front bezel 7 Remove the rear bezel 8 Remove the base panel Procedure 1 Disconnect the bottom tron lighting cables from the logo board 2 Open the securing clip which secures the bottom t...

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Page 104: ...egulatory_compliance Procedure 1 Route the bottom tron lighting cables through the slot on the chassis 2 Route the bottom tron lighting cables through the routing guide on the chassis 3 Secure the bottom tron lighting cables to the chassis using the securing clip 4 Connect the bottom tron lighting cables to the logo board Post requisites 1 Replace the base panel 2 Replace the rear bezel 3 Replace ...

Page 105: ...tes 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the handle bars 4 Remove the graphics card 5 Remove the wireless card 6 Remove the front bezel 7 Remove the rear bezel Procedure 1 Lay the chassis on the right side 2 Disconnect the antenna cables from the wireless card 3 Remove the antenna cables from the routing guide on the chassis 4 Sl...

Page 106: ...e chassis and slide the antenna cable through the slot on the chassis 10 Peel the tape that secures the antenna cables to the chassis 11 Remove the six screws 6 32x6 that secure the antenna cables to the chassis 12 Pull the antenna cables from the slot on the chassis and remove 106 ...

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Page 108: ... 3 Adhere the tape that secures the antenna cables to the chassis 4 Route the antenna cable through the slot on the chassis and then through the routing guides on the chassis 5 Turn the chassis over 6 Route the antenna cable through the slot on the chassis 7 Route the antenna cables through the routing guides on the chassis 8 Turn the chassis over 9 Route the antenna cable through the slot on the ...

Page 109: ...o the folder where you saved the audio driver file 17 Double click the audio driver file icon and follow the instructions on the screen to install the driver Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the autodetect feature or manually browse for your...

Page 110: ...er where you saved USB driver file 17 Double click the USB driver file icon and follow the instructions on screen to install the driver Downloading the chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the autodetect feature or manually browse for your computer model 4 Click...

Page 111: ...m 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system 12 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual insta...

Page 112: ...ue in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE For the standard graphics browser only Esc Moves to the previous page until you view the main screen Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system BIOS over...

Page 113: ...enter the service tag of your computer Asset Tag Displays the asset tag of your computer ME Information ME Firmware version Displays the Management Engine firmware version EC Information EC Firmware Version Displays the Embedded Controller firmware version Memory Information Total Memory Displays the total computer memory installed Memory Available Displays the amount of memory available on the co...

Page 114: ...nable or disable the rear USB ports Default Enabled ASMedia XHC Controller Allows you to enable or disable the XHC controller Default Enabled HD Audio Allows you to enable or disable the integrated audio controller Default Enabled Integrated NIC1 Allows you to enable or disable the NIC1 Default Enabled Integrated NIC2 Allows you to enable or disable the NIC2 Default Enabled Pxe Option Allows you t...

Page 115: ...ult Not set HDD3 Password Status Displays if the HDD password is clear or set Default Not set Password Change Allows you to permit or deny system password or HDD password changes Default Permitted Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software Firmware TPM Enable or disable the firmware TPM Default Enabled UEFI Firmware Capsule Upda...

Page 116: ...and make changes to the BIOS settings of your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system password and setup password You can assign a new System Password only when the sta...

Page 117: ...ss Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer reboots Clearing CMOS Settings NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside yo...

Page 118: ... com regulatory_compliance 1 Lay the chassis on the left side 2 Remove the stability foot 3 Remove the left and right side panels See Removing the side panels 4 Locate the password reset jumper PASSWORD_CLR1 on the system board See system board components 5 Remove the jumper plug from pins 2 and 3 6 Fix it on pins 1 and 2 7 Wait for approximately five seconds to clear the password setting 8 Remove...

Page 119: ...creen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to complete the BIOS update Enhanced Pre Boot System Assessment ePSA diagnostics CAUTION Use the ePSA diagnostics to test only your computer Using this program with other computers may cause invalid results or error...

Page 120: ...e Table 9 Diagnostics Beep code Problem description 1 Motherboard BIOS ROM failure 2 No Memory RAM detected 3 Chipset error 4 Memory or RAM failure 5 CMOS battery failure 6 Video card chip failure Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on ho...

Page 121: ...support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienware com gamingservices Videos providing step by step instructions to service your computer www youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service issues see www alienwa...

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