Dell Alienware 17 R5 Service Manual Download Page 146

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Enhanced Pre-Boot System Assessment

(ePSA) diagnostics

CAUTION: Use the ePSA diagnostics to test only your computer. Using

this program with other computers may cause invalid results or error

messages.

The ePSA diagnostics (also known as system diagnostics) performs a complete

check of your hardware. The ePSA is embedded with the BIOS and is launched by

the BIOS internally. The embedded system diagnostics provides a set of options for

particular devices or device groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra

information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always

ensure that you are present at the computer terminal when the diagnostic

tests are performed.

For more information, see

Dell EPSA Diagnostic 3.0

Running the ePSA diagnostics

Power-on the computer.

2  As the computer boots, press the F12 key as the Dell logo appears.
3  On the boot menu screen, select the Diagnostics option.
4  Click the arrow key at the bottom left corner.

Diagnostics front page is displayed.

5 Press the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6 To run a diagnostic test on a specific device, press Esc and click Yes to stop

the diagnostic test.

7 Select the device from the left pane and click Run Tests.

146

Summary of Contents for Alienware 17 R5

Page 1: ...Alienware 17 R5 Service Manual Computer Model Alienware 17 R5 Regulatory Model P31E Regulatory Type P31E002 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 03 Rev A00 ...

Page 3: ... Screw list 12 After working inside your computer 14 Removing the base cover 15 Procedure 15 Replacing the base cover 18 Procedure 18 Removing the hard drive 21 Prerequisites 21 Procedure 21 Replacing the hard drive 24 Procedure 24 Post requisites 26 Removing the wireless card 27 Prerequisites 27 Procedure 27 3 ...

Page 4: ... drive 33 Procedure 33 Post requisites 34 Removing the memory modules 35 Prerequisites 35 Procedure 35 Replacing the memory modules 37 Procedure 37 Post requisites 38 Removing the rear I O cover 39 Prerequisites 39 Procedure 39 Replacing the rear I O cover 41 Procedure 41 Post requisites 42 Removing the computer base 43 Prerequisites 43 Procedure 43 4 ...

Page 5: ...e coin cell battery 52 Procedure 52 Post requisites 53 Removing the speakers 54 Prerequisites 54 Procedure 54 Replacing the speakers 56 Procedure 56 Post requisites 57 Removing the I O board 58 Prerequisites 58 Procedure 58 Replacing the I O board 61 Procedure 61 Post requisites 62 Removing the subwoofer 63 Prerequisites 63 Procedure 63 5 ...

Page 6: ...re 73 Post requisites 77 Removing the heat sink assembly 78 Prerequisites 78 Procedure 78 Replacing the heat sink assembly 81 Procedure 81 Post requisites 83 Removing the power adapter port 84 Prerequisites 84 Procedure 84 Replacing the power adapter port 86 Procedure 86 Post requisites 87 Removing the power button board 88 Prerequisites 88 Procedure 88 6 ...

Page 7: ... display assembly 96 Procedure 96 Post requisites 98 Removing the battery 99 Prerequisites 99 Procedure 99 Replacing the battery 101 Procedure 101 Post requisites 102 Removing the touchpad 103 Prerequisites 103 Procedure 103 Replacing the touchpad 106 Procedure 106 Post requisites 107 Removing the keyboard 109 Prerequisites 109 Procedure 109 7 ...

Page 8: ...Removing the palm rest 121 Prerequisites 121 Procedure 122 Replacing the palm rest 123 Procedure 123 Post requisites 123 Downloading drivers 125 Downloading the audio driver 125 Downloading the chipset driver 126 Downloading the graphics driver 127 Downloading the network driver 128 Downloading the tobii driver 129 Downloading the USB driver 130 Downloading the wireless driver 131 8 ...

Page 9: ...e system memory in BIOS setup program 135 System setup options 136 Troubleshooting 144 Flashing the BIOS 144 Flashing BIOS USB key 144 Reinstall Windows using a USB recovery drive 145 Enhanced Pre Boot System Assessment ePSA diagnostics 146 Running the ePSA diagnostics 146 Diagnostics 147 Wi Fi power cycle 148 Flea power release 149 Getting help and contacting Alienware 150 Self help resources 150...

Page 10: ...rd mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulato...

Page 11: ...l at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cab...

Page 12: ...rest assembly M2 5x8 14 Display assembly Palm rest assembly M2 5x5 6 Hard drive assembly Computer base M2 5x5 4 Hard drive bracket Hard drive assembly M3x3 4 Heat sink assembly System board M2x3 7 I O board Palm rest assembly M2 5x5 2 Keyboard bracket Palm rest assembly M2x3 17 Power adapter port bracket Palm rest assembly M2x3 1 Power button board Palm rest assembly M2x3 2 12 ...

Page 13: ...er base M2 5x7 2 Solid state drive Computer base M2x3 1 Subwoofer Palm rest assembly M2x2 2 System board assembly Palm rest assembly M2 5x5 7 Touchpad bracket Palm rest assembly M2x3 5 Tron light holder Palm rest assembly M2 5x5 2 Wireless card bracket Computer base M2x3 1 13 ...

Page 14: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...ing inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Remove the six screws M2 5x13 that secure the base cover to the computer base 2 Loosen the captive screw that secures the base cover to the computer base to open a gap between the two parts 15...

Page 16: ...3 Using a plastic scribe gently pry the base cover from the gap around the captive screw to release the clips on the base cover from the computer base 4 Lift the base cover off the computer base 16 ...

Page 17: ...5 Disconnect the battery cable from the system board 6 Press and hold the power button for five seconds to ground the system board 17 ...

Page 18: ...r and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 18 ...

Page 19: ...2 Slide the base cover into the slots on the computer base 3 Snap the base cover into place 4 Tighten the captive screw that secures the base cover to the computer base 19 ...

Page 20: ...5 Replace the six screws M2 5x13 that secure the base cover to the computer base 20 ...

Page 21: ...ulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the hard drive cable from the system board 2 Remove the hard drive cable from the...

Page 22: ...ard drive assembly along with its cable off the computer base 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive assembly 6 Lift the hard drive bracket off the hard drive assembly 22 ...

Page 23: ...7 Disconnect the interposer from the hard drive 23 ...

Page 24: ...our computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Connect the interposer to the hard drive 2 Align the screw holes on the hard drive bracket with the screw holes on the hard drive...

Page 25: ... drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the computer base 5 Replace the four screws M2 5x5 that secure the hard drive assembly to the computer base 6 Route the hard drive cable through the routing guides on the computer base 25 ...

Page 26: ...7 Connect the hard drive cable to the system board Post requisites Replace the base cover 26 ...

Page 27: ...ing inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Lift the flap covering the wireless card to access the wireless card bracket and screw 27 ...

Page 28: ...ecures the wireless card bracket to the computer base 3 Lift the wireless card bracket off the wireless card 4 Lift and slide the wireless card out of the wireless card slot 5 Disconnect the antenna cables from the wireless card 28 ...

Page 29: ... card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Auxiliary black triangle Black Main white triangle White 2 Slide the wireless card bracket on to the wireless card ...

Page 30: ...4 Press the other end of the wireless card and replace the screw M2x3 that secures the wireless card bracket to the computer base Post requisites Replace the base cover 30 ...

Page 31: ...ge at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure 1 Remove the screw M2x3 that secures the solid state drive shield and solid state drive to the computer base 2 Peel of...

Page 32: ...3 Slide and remove the solid state drive from the solid state drive slot 32 ...

Page 33: ...dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Slide and adhere the solid state drive shield on the solid state drive NOTE Solid state drive shield is applicable to co...

Page 34: ...5 Replace the screw M2x3 that secures the solid state drive to the computer base Post requisites Replace the base cover 34 ...

Page 35: ...r After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using your fingertips carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 35 ...

Page 36: ...2 Slide and remove the memory module from the memory module slot 36 ...

Page 37: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle 2 Press the memory module down until it clicks into place NOTE If you do not hear the click r...

Page 38: ...Post requisites Replace the base cover 38 ...

Page 39: ...omputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the two screws M2 5x7 that secure the rear I O cover to the palm rest assembly 2 Using a plastic scribe disengage the rear I O cover from the computer base on the pro...

Page 40: ...3 Pull the rear I O cover from the computer base 40 ...

Page 41: ... inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the rear I O cover with the slots on the computer base and snap the rear I O cover into place 2 Replace the two screws M2 5x7 that secure the rear I O cover to the palm rest ass...

Page 42: ...Post requisites Replace the base cover 42 ...

Page 43: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover Procedure 1 Note the antenna cables routing and remove t...

Page 44: ...2 Disconnect the left and right tron light cables from the system board 3 Remove the two screws M2 5x5 that secure the tron light holder to the palm rest assembly 44 ...

Page 45: ...4 Remove the 14 screws M2 5x8 that secure the computer base to the palm rest assembly 5 Starting from left corner pry the computer base off the palm rest assembly 45 ...

Page 46: ...6 Lift the computer base off the palm rest assembly 46 ...

Page 47: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Ensure that the antenna cables are not covered by the computer base 1 Align the screw holes on the computer base with the screw holes on the palm rest assembly 2 Align the screw holes on the tron light holder with the screws holes on the palm rest assembly 3 Replace...

Page 48: ...4 Replace the two screws M2 5x5 that secure the tron light holder to the palm rest assembly 5 Connect the left and right tron light cables to the system board 48 ...

Page 49: ...routing guides on the computer base Post requisites 1 Replace the rear I O cover 2 Replace the solid state drive 3 Replace the wireless card 4 Follow the procedure from step 4 to step 7 in Replacing the hard drive 5 Replace the base cover 49 ...

Page 50: ...ngs to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Disconnect the coin cell battery cable from th...

Page 51: ...5 Gently peel the coin cell battery along with its cable off the palm rest assembly 51 ...

Page 52: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Adhere the tape that secures the coin cell battery to the palm rest assembly 3 Route the coin cell battery cable through the routing guide and adhere the tape that secures the coin cell battery cable to the system ...

Page 53: ...system board Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid state drive 4 Replace the wireless card 5 Follow the procedure from step 4 to step 7 in Replacing the hard drive 6 Replace the base cover 53 ...

Page 54: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Disconnect the speaker cable from the system board ...

Page 55: ...3 Lift the speakers along with its cable off the palm rest assembly 55 ...

Page 56: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts place the speakers on the palm rest assembly NOTE The rubber grommets may get pushed out while replacing the speaker Ensure that the rubber grommets are in their position after placing the speaker on the system board 2 Route the spea...

Page 57: ...m board Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid state drive 4 Replace the wireless card 5 Follow the procedure from step 4 to step 7 in Replacing the hard drive 6 Replace the base cover 57 ...

Page 58: ... Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Peel the tape to access the I O board cable on the I O board 2 Open the latch and disconnect t...

Page 59: ...4 Turn the I O board over 5 Disconnect the subwoofer cable 59 ...

Page 60: ...6 Lift the I O board off the palm rest assembly 60 ...

Page 61: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the subwoofer cable to the I O board 2 Turn the I O board over 61 ...

Page 62: ...he palm rest assembly 5 Slide the I O board cable into the connector on the I O board and close the latch to secure the cable 6 Adhere the tape that secures the I O board cable to the I O board Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid state drive 4 Replace the wireless card 5 Follow the procedure from step 4 to step 7 in Replacing the hard drive ...

Page 63: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the I O board Procedure 1 Remove the two...

Page 64: ...2 Lift the subwoofer along with its cable off the palm rest assembly 64 ...

Page 65: ... After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the subwoofer with the screw holes on the palm rest assembly 2 Replace the two screws M2x2 that secure the subwoofer to the palm rest assembly 65 ...

Page 66: ...e I O board 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the solid state drive 5 Replace the wireless card 6 Follow the procedure from step 4 to step 7 in Replacing the hard drive 7 Replace the base cover 66 ...

Page 67: ...e system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Follow the pro...

Page 68: ...ard 6 Disconnect the logo board cable from the system board 7 Turn the computer over 8 Open the latch and disconnect the macro keys backlight cable optional from the system board 9 Open the latch and disconnect the macro keys cable optional from the system board 10 Open the latch and disconnect the keyboard backlight cable optional from the system board 68 ...

Page 69: ...O board cable from the I O board 14 Open the latch and disconnect the touchpad cable from the system board 15 Open the latch and disconnect the RGB per key keyboard cable optional from the system board 16 Disconnect the speaker cable from the system board 17 Disconnect the power adapter port cable from the system board 18 Disconnect the coin cell battery cable from the system board 69 ...

Page 70: ...the system board 20 Remove the screw M2 5x5 that secures the USB Type C port bracket to the system board and lift the USB Type C port bracket off the system board 21 Remove the seven screws M2 5x5 that secure the system board assembly to the palm rest assembly 70 ...

Page 71: ...22 Lift the system board assembly off the palm rest assembly 23 Remove the heat sink assembly 24 Disconnect the I O board cable from the back of the system board 71 ...

Page 72: ...25 After performing all the above steps you are left with the system board 72 ...

Page 73: ...he BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure CAUTION Ensure that there are no cables under the system board 1 Replace the heat sink assembly 2 Connect the I O board cable to the back of the sy...

Page 74: ...o the I O board 9 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable 10 Insert the RGB per key keyboard cable optional into the connector and press down the latch to secure the cable 11 Connect the speaker cable to the system board 12 Connect the power adapter port cable to the system board 13 Route the coin cell battery through the routing chan...

Page 75: ...ctor on the system board and close the latch to secure the cable 16 Slide the keyboard backlight cable optional into the connector on the system board and close the latch to secure the cable 17 Slide the macro keys cable optional into the connector on the system board and close the latch to secure the cable 75 ...

Page 76: ...r over 20 Connect the logo board cable to the system board 21 Slide the power button board cable into the connector on the system board and close the latch to secure the cable 22 Connect the tobii eye tracker board cable to the system board 23 Slide the display cable into the connector on the system board and close the latch to secure the cable 76 ...

Page 77: ...oard Post requisites 1 Replace the memory modules 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the solid state drive 5 Replace the wireless card 6 Follow the procedure from step 4 to step 7 in Replacing the hard drive 7 Replace the base cover 77 ...

Page 78: ...touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the...

Page 79: ... computers shipped with NVIDIA GeForce GTX 1060 graphics controller remove the fans after disconnecting the fan cables from the system board 6 Turn the system board assembly over 7 Remove the seven screws M2x3 that secure the heat sink assembly to the system board 79 ...

Page 80: ...8 Lift the heat sink assembly off the system board 80 ...

Page 81: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the fan and heat sink assembly is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the s...

Page 82: ...bly to the system board 3 Turn the system board assembly over NOTE For computers shipped with NVIDIA GeForce GTX 1060 graphics controller place the fans on the slots on the system board 4 Connect the fan cables to their respective connectors on the system board 82 ...

Page 83: ...from step 2 to step 18 in Replacing the system board 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the memory modules 5 Replace the solid state drive 6 Replace the wireless card 7 Follow the procedure from step 4 to step 7 in Replacing the hard drive 8 Replace the base cover 83 ...

Page 84: ...Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 22 in Removing the system board Procedure 1 Remove the screw M2x3 that secures the power adapter port bracket to the palm ...

Page 85: ...5 Remove the cable from the routing guides on the palm rest assembly 85 ...

Page 86: ...afety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the power adapter port into the slot on the palm rest assembly 2 Using the alignment post place the power adapter port bracket on the power adapter port 3 Align the screw hole on the power adapter port bracket with the screw hole on the palm rest assembly 4 Route the power adapter p...

Page 87: ...low the procedure from step 2 to step 18 in Replacing the system board 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the memory modules 5 Replace the solid state drive 6 Replace the wireless card 7 Follow the procedure from step 4 to step 7 in Replacing the hard drive 8 Replace the base cover 87 ...

Page 88: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 22 in Removing the...

Page 89: ...2 Lift the power button board along with its cable off the palm rest assembly 89 ...

Page 90: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power button board on the palm rest assembly and align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the two screws M2x3 that secure the power button bo...

Page 91: ...lacing the system board 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the memory modules 5 Replace the solid state drive 6 Replace the wireless card 7 Follow the procedure from step 4 to step 7 in Replacing the hard drive 8 Replace the base cover 91 ...

Page 92: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from ...

Page 93: ...5 that secure the display assembly to the palm rest assembly 2 Turn the computer over 3 Peel the tape to remove the antenna cables from the palm rest assembly 4 Remove the logo board cable from the routing guides on the palm rest assembly 93 ...

Page 94: ...e tracker cable and the display cable from the routing guides on the palm rest assembly 6 Push the antenna cables logo board cable tobii eye tracker cable and the display cable through the holes on the palm rest assembly 94 ...

Page 95: ...7 Lift the display assembly off the computer base 95 ...

Page 96: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the palm rest assembly on the display assembly 2 Push the antenna cables the logo board cable the tobii eye tracker cable and the display cable through the holes on the palm rest assembly 3 Route the tobii eye tracker cable and the display ...

Page 97: ...4 Route the antenna cables and the logo board cable through the routing guides on the palm rest assembly 5 Turn the computer over 97 ...

Page 98: ...pter port 2 Follow the procedure from step 2 to step 18 in Replacing the system board 3 Replace the computer base 4 Replace the rear I O cover 5 Replace the memory modules 6 Replace the solid state drive 7 Replace the wireless card 8 Follow the procedure from step 4 to step 7 in Replacing the hard drive 9 Replace the base cover 98 ...

Page 99: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Remove the four screws M2 5...

Page 100: ...2 Lift the battery off the palm rest assembly 100 ...

Page 101: ...r computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the battery on the palm rest assembly and align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2 5x5 that secure the battery to the palm rest ...

Page 102: ...1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid state drive 4 Replace the wireless card 5 Follow the procedure from step 4 to step 7 in Replacing the hard drive 6 Replace the base cover 102 ...

Page 103: ... www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the battery Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Open the latches and disconnect the...

Page 104: ...4 Lift the touchpad bracket off the palm rest assembly 5 Open the computer 90 degrees and using a plastic scribe to release the touchpad from the adhesive on the palm rest assembly 104 ...

Page 105: ...6 Peel the touchpad off the palm rest assembly CAUTION To avoid potential damage to the alignment posts on palm rest assembly carefully peel the touchpad off the palm rest assembly 105 ...

Page 106: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palm rest assembly adhere the touchpad to the palm rest assembly NOTE Clean the adhesive thoroughly on the palm rest assembly to avoid having a gap between the touchpad and the pal...

Page 107: ...cable into their respective connectors on the touchpad and close the latches to secure the cables 5 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable Post requisites 1 Replace the battery 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the solid state drive 5 Replace the wireless card 6 Follow the procedure from step 4 to ste...

Page 108: ...7 Replace the base cover 108 ...

Page 109: ...atory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Remove the coin cell battery 9 Remove the I O board 10 Remove the subwoofer 11 Follow the procedure from step 1 to step 22 in Remo...

Page 110: ...2 Lift the keyboard bracket off the palm rest assembly 3 Open the latches and disconnect the macro keys cable and macro keys backlight cable from the keyboard 110 ...

Page 111: ...4 Peel off the macro keys cable and macro keys backlight cable from the keyboard 111 ...

Page 112: ...5 Lift the keyboard at an angle and remove it from the tabs on the palm rest assembly 112 ...

Page 113: ...tions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure CAUTION Ensure that there are no cables under the keyboard 1 Slide the keyboard under the tabs on the palm rest assembly 2 Slide the macro keys cable and the macro keys backlight cable to their respective connectors on the keyboard and c...

Page 114: ...3 Adhere the macro keys cable and the macro keys backlight cable to the keyboard 4 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 114 ...

Page 115: ...he procedure from step 2 to step 18 in Replacing the system board 4 Replace the subwoofer 5 Replace the I O board 6 Replace the coin cell battery 7 Replace the computer base 8 Replace the rear I O cover 9 Replace the memory modules 10 Replace the solid state drive 11 Replace the wireless card 12 Follow the procedure from step 4 to step 7 in Replacing the hard drive 115 ...

Page 116: ...13 Replace the base cover 116 ...

Page 117: ...liance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Remove the coin cell battery 9 Remove the I O board 10 Remove the subwoofer 11 Follow the pr...

Page 118: ...Procedure Lift the macro keys at an angle and release it from the tabs on the palm rest assembly 118 ...

Page 119: ...ng inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure CAUTION Ensure that there are no cables under the macro keys Slide the macro keys under the tabs on the palm rest assembly 119 ...

Page 120: ...ng the system board 5 Replace the subwoofer 6 Replace the I O board 7 Replace the coin cell battery 8 Replace the computer base 9 Replace the rear I O cover 10 Replace the memory modules 11 Replace the solid state drive 12 Replace the wireless card 13 Follow the procedure from step 4 to step 7 in Replacing the hard drive 14 Replace the base cover 120 ...

Page 121: ... 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the speakers 9 Remove the I O board 10 Remove the subwoofer 11 Remove the memory modules 12 Follow the procedure from step 1 to step 22 in Removing th...

Page 122: ...Procedure After performing all the prerequisites we are left with the palm rest 122 ...

Page 123: ... flat surface Post requisites 1 Replace the display assembly 2 Replace the macro keys 3 Replace the keyboard 4 Replace the touchpad 5 Replace the battery 6 Replace the power adapter port 7 Replace the power button board 8 Follow the procedure from step 2 to step 18 in Replacing the system board 9 Replace the memory modules 10 Replace the subwoofer 11 Replace the I O board 12 Replace the speakers 1...

Page 124: ...19 Replace the base cover 124 ...

Page 125: ...ructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates detected for your computer 9 Select a location to save the files 10 If prompted approve requests from User Account Control to make changes on the system The application installs all drivers and updates identified NOTE Not all files can be installed automatically ...

Page 126: ...gree to the Terms and Conditions for using Dell System Detect then click Continue If necessary your computer starts to download and install Dell System Detect NOTE Review on screen instructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates detected for your computer 9 Select a location to save the files 10 If prompte...

Page 127: ...iew and agree to the Terms and Conditions for using Dell System Detect then click Continue If necessary your computer starts to download and install Dell System Detect NOTE Review on screen instructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates detected for your computer 9 Select a location to save the files 10 I...

Page 128: ...del 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Terms and Conditions for using Dell System Detect then click Continue If necessary your computer starts to download and install Dell System Detect NOTE Review on screen instructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates ...

Page 129: ...etect Drivers button 6 Review and agree to the Terms and Conditions for using Dell System Detect then click Continue If necessary your computer starts to download and install Dell System Detect NOTE Review on screen instructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates detected for your computer 9 Select a locat...

Page 130: ... your computer starts to download and install Dell System Detect NOTE Review on screen instructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates detected for your computer 9 Select a location to save the files 10 If prompted approve requests from User Account Control to make changes on the system The application ins...

Page 131: ...vers button 6 Review and agree to the Terms and Conditions for using Dell System Detect then click Continue If necessary your computer starts to download and install Dell System Detect NOTE Review on screen instructions for browser specific instructions 7 Click View Drivers for My System 8 Click Download and Install to install all driver updates detected for your computer 9 Select a location to sa...

Page 132: ... wireless driver for your computer 14 After the download is complete navigate to the folder where you saved the wireless driver file 15 Double click the wireless driver file icon and follow the instructions on the screen to install the driver Table 6 Network adapters in Device Manager Before installation After installation 132 ...

Page 133: ...up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 134: ...AUTION Unless you are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you change BIOS Setup program it is recommended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in ...

Page 135: ...gram The BIOS setup program is displayed 3 On the left pane select Settings System Configuration USB Configuration The USB configuration is displayed on the right pane 4 Select or clear the Enable External USB Port check box to enable or disable it respectively 5 Save the settings and exit Identifying the hard drive in BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell ...

Page 136: ...tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the processor speed CPU ID Displays the processor identification code CPU L1 Cache Displays the processor L1 cache size CPU L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integrated Graphics Displays the integrated graphics ...

Page 137: ...eedStep TM Enables you to enable or disable Intel Speedstep Technology Default Enabled NOTE If enabled the processor clock speed and core voltage are adjusted dynamically based on the processor load Virtualization Enables you to enable or disable Intel Virtualization Technology feature for the processor Default Enabled VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the...

Page 138: ...e of USB device floppy hard drive or memory key when this option is off USB Powershare Enables you to charge USB devices when the computer is turned off or in standby mode Default Enabled USB Wake Support Enables you to enable the USB devices to wake the computer from Standby Default Disabled NOTE If USB PowerShare is enabled a device connected to the USB PowerShare connector may not wake the comp...

Page 139: ...ry using Standard Charge or Express Charge mode Default Express Charge Touchpad Backlight Enables you to configure the touchpad backlight option Default Auto Battery Health Displays the battery health Intel R Software Guard Extensions Enable or disable Intel Software Guard Extensions Default Software Controlled Intel R Software Guard Extensions allocated memory size Displays the allocated memory s...

Page 140: ...evel Enable or disable the over clocking setting and adjust the processor flex ratio and voltage in the Customization mode Default Disabled SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool Default 2 SupportAssist OS Recovery Enable or disable SupportAssist OS recovery Default Enabled...

Page 141: ...word controls access to the system setup utility System Password Enables you to set the system password The system password controls access to the computer at boot HDD password Enables you to set change or delete the hard disk drive password Password Change Enables you to permit or deny system password or HDD password changes Default Permitted Computrace Enable or disable the BIOS module interface...

Page 142: ...s the available boot options Default UEFI File Browser Add Boot Option Enables you to add the boot options File Browser Del Boot Option Enables you to delete the boot options Secure Boot Enable or disable the secure boot feature Default Disabled Legacy Option ROMs Enable or disable the Legacy Option ROMs Default Disabled Attempt Legacy Boot Enable or disable Attempt Legacy Boot Default Disabled Bo...

Page 143: ...ve your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options Restore Defaults Allows you to restore default values for all system setup options Discard Changes Allows you to load previous values for all system setup options Save Changes Allows you to save the changes for all system setup options 143 ...

Page 144: ... and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program...

Page 145: ...ocess may take up to an hour to complete and your computer will restart during the recovery process 1 Connect the USB recovery drive to your computer 2 Restart your computer 3 Press F12 after the Dell logo is displayed on the screen to access the boot menu A Preparing one time boot menu message appears 4 After the boot menu loads select the USB recovery device under UEFI BOOT The system reboots an...

Page 146: ...s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see Dell EPSA Diagnostic 3 0 Running the ePSA diagnostics 1 Power o...

Page 147: ...mputer is in hibernation or turned off The power and battery status light blinks red and blue along with beep codes indicating failures For example the power and battery status light blinks red two times followed by a pause and then blinks blue three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table sho...

Page 148: ...olid green 10 Mbps connection Solid orange 100 Mbps connection Solid yellow 1000 Mbps connection Flicker yellow Network activity Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle NOTE Some ISPs Internet Service Pro...

Page 149: ... been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Remove the base cover 3 Press and hold the power button for 15 seconds to drain the flea power 4 Replace the base cover 5 Turn on your computer 149 ...

Page 150: ...tact Support In Windows search type Contact Support and press Enter Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienware com gamingservices VR Support www dell com VRsupport Tobii Eye Tracker and Tobii Eye Track...

Page 151: ... issues see www alienware com NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 151 ...

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