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Dell Alienware 17 R4, Service Manual, Page: 11 / 133

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Before working inside your 

computer

NOTE: The images in this document may differ from your computer 

depending on the configuration you ordered.

 

Before you begin 

1 

Save and close all open files and exit all open applications.

2  Shut down your computer. Click Start 

→ 

 Power

 → 

Shut down.

NOTE: If you are using a different operating system, see the 
documentation of your operating system for shut-down instructions.

3  Disconnect your computer and all attached devices from their electrical 

outlets.

4  Disconnect all attached network devices and peripherals, such as keyboard, 

mouse, and monitor from your computer.

5  Remove any media card and optical disc from your computer, if applicable.
6  Close the display and turn the computer over.

Safety instructions

Use the following safety guidelines to protect your computer from potential 
damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety 
information that shipped with your computer. For more safety best 
practices, see the Regulatory Compliance home page at 

www.dell.com/

regulatory_compliance

.

WARNING: Disconnect all power sources before opening the computer 
cover or panels. After you finish working inside the computer, replace all 
covers, panels, and screws before connecting to the electrical outlet.

11

Summary of Contents for Alienware 17 R4

Page 1: ...Alienware 17 R4 Service Manual Computer Model Alienware 17 R4 Regulatory Model P31E Regulatory Type P31E001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2016 12 Rev A01 ...

Page 3: ... Screw list 13 After working inside your computer 15 Removing the base cover 16 Procedure 16 Replacing the base cover 19 Procedure 19 Removing the hard drive 20 Prerequisites 20 Procedure 20 Replacing the hard drive 23 Procedure 23 Post requisites 23 Removing the wireless card 24 Prerequisites 24 Procedure 24 3 ...

Page 4: ... drive 30 Procedure 30 Post requisites 31 Removing the memory modules 32 Prerequisites 32 Procedure 32 Replacing the memory modules 34 Procedure 34 Post requisites 35 Removing the rear I O cover 36 Prerequisites 36 Procedure 36 Replacing the rear I O cover 38 Procedure 38 Post requisites 38 Removing the computer base 39 Prerequisites 39 Procedure 39 4 ...

Page 5: ...e coin cell battery 46 Procedure 46 Post requisites 46 Removing the speakers 47 Prerequisites 47 Procedure 47 Replacing the speakers 49 Procedure 49 Post requisites 49 Removing the I O board 50 Prerequisites 50 Procedure 50 Replacing the I O board 53 Procedure 53 Post requisites 53 Removing the subwoofer 54 Prerequisites 54 Procedure 54 5 ...

Page 6: ...cedure 63 Post requisites 64 Removing the heat sink assembly 65 Prerequisites 65 Procedure 65 Replacing the heat sink assembly 68 Procedure 68 Post requisites 68 Removing the power adapter port 70 Prerequisites 70 Procedure 70 Replacing the power adapter port 72 Procedure 72 Post requisites 72 Removing the power button board 73 Prerequisites 73 Procedure 73 6 ...

Page 7: ...g the display assembly 78 Procedure 78 Post requisites 78 Removing the battery 79 Prerequisites 79 Procedure 79 Replacing the battery 81 Procedure 81 Post requisites 81 Removing the touch pad 82 Prerequisites 82 Procedure 82 Replacing the touch pad 85 Procedure 85 Post requisites 85 Removing the keyboard 86 Prerequisites 86 Procedure 86 7 ...

Page 8: ... 92 Post requisites 92 Removing the display bezel 93 Prerequisites 93 Procedure 93 Replacing the display bezel 96 Procedure 96 Post requisites 96 Removing the tobii eye tracker module 97 Prerequisites 97 Procedure 97 Replacing the tobii eye tracker module 99 Procedure 99 Post requisites 99 Removing the logo board 100 Prerequisites 100 Procedure 100 8 ...

Page 9: ...dure 107 Post requisites 107 Removing the camera 108 Prerequisites 108 Procedure 108 Replacing the camera 110 Procedure 110 Post requisites 110 Removing the display hinges 111 Prerequisites 111 Procedure 112 Replacing the display hinges 115 Procedure 115 Post requisites 115 Removing the display back cover and antenna assembly 117 Prerequisites 117 Procedure 118 9 ...

Page 10: ...ering the BIOS setup program 122 Timing key sequences 122 System Setup Options 122 Clearing forgotten passwords 128 Clearing CMOS settings 128 Flashing the BIOS 129 Boot menu 129 Boot menu enhancements 129 Diagnostics 130 Getting help and contacting Alienware 132 Self help resources 132 Contacting Alienware 133 10 ...

Page 11: ...erals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 Close the display and turn the computer over Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped...

Page 12: ... an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before di...

Page 13: ... Palm rest assembly M2 5x8 14 Computer base Palm rest assembly M2 5x5 2 Display assembly Palm rest assembly M2 5x5 6 Display hinges Display back cover and antenna assembly M2 5x3 12 Display panel Display back cover and antenna assembly M2x3 4 Hard drive assembly Computer base M2 5x5 4 Hard drive bracket Hard drive assembly M3x3 4 Heat sink assembly System board M2x3 7 13 ...

Page 14: ... 2 Power adapter port bracket Palm rest assembly M2x3 1 Power button board Palm rest assembly M2x3 2 Rear I O cover Computer base M2 5x7 2 Solid state drive Computer base M2x3 1 Subwoofer Palm rest assembly M2x2 2 System board assembly Palm rest assembly M2 5x5 7 Touch pad bracket Palm rest assembly M2x3 5 Tron light holder Computer base M2x3 2 Wireless card bracket Computer base M2x3 1 14 ...

Page 15: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 15 ...

Page 16: ...omputer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Remove the six screws M2 5x13 that secure the base cover to the computer base 2 Loosen the captive screw that secures the base cover to the computer base 16 ...

Page 17: ...3 Using a plastic scribe gently pry the base cover to release the tabs on the base cover from the slots on the computer base 4 Lift the base cover off the computer base 17 ...

Page 18: ...5 Disconnect the battery cable from the system board 6 Press and hold the power button for five seconds to ground the system board 18 ...

Page 19: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place 3 Tighten the captive screw that secures the base cover to the computer base 4 Replace the six screw...

Page 20: ...ulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the hard drive cable from the system board 2 Remove the hard drive cable from the...

Page 21: ...ard drive assembly along with its cable off the computer base 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive assembly 6 Lift the hard drive bracket off the hard drive assembly 21 ...

Page 22: ...7 Disconnect the interposer from the hard drive 22 ...

Page 23: ...ise care when handling the hard drive Procedure 1 Connect the interposer to the hard drive 2 Align the screw holes on the hard drive bracket with the screw holes on the hard drive assembly 3 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the computer base 5 Replace the four screws...

Page 24: ... follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the screw M2x3 that secures the wireless card bracket to the computer base 2 Slide and remove the wireless card bracket from the wireless card 3 Disconnect the antenna cable...

Page 25: ...4 Slide the wireless card out of the wireless card slot 25 ...

Page 26: ... not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card...

Page 27: ...5 Press the other end of the wireless card and replace the screw M2x3 that secures the wireless card bracket to the computer base Post requisites Replace the base cover 27 ...

Page 28: ...ge at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure 1 Remove the screw M2x3 that secures the solid state drive shield and solid state drive to the computer base 2 Peel of...

Page 29: ...3 Slide and remove the solid state drive from the solid state drive slot 29 ...

Page 30: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Slide and adhere the solid state drive shield on the solid state driv...

Page 31: ...5 Replace the screw M2x3 that secures the solid state drive to the computer base Post requisites Replace the base cover 31 ...

Page 32: ...r After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using your fingertips carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 32 ...

Page 33: ...2 Slide and remove the memory module from the memory module slot 33 ...

Page 34: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle 2 Press the memory module down until it clicks into place NOTE If you do not hear the click r...

Page 35: ...Post requisites Replace the base cover 35 ...

Page 36: ...ur computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the two screws M2 5x7 that secure the rear I O cover to the palm rest assembly 2 Using a plastic scribe gently release the tabs that secure rear I O cover to the ...

Page 37: ...3 Slide and remove the rear I O cover from the computer base 37 ...

Page 38: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the tabs on the rear I O cover into the slots on the computer base and snap the rear I O cover into place 2 Replace the two screws M2 5x7 that secure the rear I O cover to the palm rest assembly Post requisite...

Page 39: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover Procedure 1 Note the cable routing and remove the antenna cables from the routing guide...

Page 40: ...3 Disconnect the tron light cable from the system board 4 Remove the two screws M2 5x5 that secure the computer base to the palm rest assembly 40 ...

Page 41: ...5 Remove the 14 screws M2 5x8 that secure the computer base to the palm rest assembly 6 Using a plastic scribe gently release the tabs on the computer base from the slots on the palm rest assembly 41 ...

Page 42: ...7 Lift the computer base off the palm rest assembly 42 ...

Page 43: ...dure 1 Align the screw holes on the computer base with the screw holes on the palm rest assembly 2 Replace the 14 screws M2 5x8 that secure the computer base to the palm rest assembly 3 Replace the two screws M2 5x5 that secure the computer base to the palm rest assembly 4 Connect the tron light cables to the system board 5 Route the antenna cables through the routing guides on the computer base P...

Page 44: ...default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Disconnect the coin cell battery cable from the syste...

Page 45: ...5 Gently peel off the coin cell battery along with its cable off the palm rest assembly 45 ...

Page 46: ...Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Adhere the tape that secures the coin cell battery to the palm rest assembly 3 Route the coin cell battery cable through the routing guide on the palm rest assembly 4 Adhere the tape that secures the coin cell battery cable to the system board 5 Connect the coin cell battery cable to the system board Post requisites 1 Replace the...

Page 47: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Disconnect the speaker cable from the system board ...

Page 48: ...3 Lift the speakers along with its cable off the palm rest assembly 48 ...

Page 49: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts place the speakers on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Connect the speaker cable to the system board Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid state drive 4 Replace...

Page 50: ...Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Peel the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect...

Page 51: ...4 Turn the I O board over 5 Disconnect the subwoofer cable 51 ...

Page 52: ...6 Lift the I O board off the palm rest assembly 52 ...

Page 53: ...O board over 3 Using the alignment posts place the I O board on the palm rest assembly and align the screw holes on the I O board with the screw holes on the palm rest assembly 4 Replace the two screws M2 5x5 that secure the I O board to the palm rest assembly 5 Slide the I O board cable into the connector on the I O board and close the latch to secure the cable 6 Adhere the tape that secures the ...

Page 54: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the I O board Procedure 1 Remove the two...

Page 55: ...2 Lift the subwoofer along with its cable off the palm rest assembly 55 ...

Page 56: ... see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the subwoofer with the screw holes on the palm rest assembly 2 Replace the two screws M2x2 that secure the subwoofer to the palm rest assembly Post requisites 1 Replace the I O board 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the solid state drive 5 Replace th...

Page 57: ...NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover...

Page 58: ...8 Disconnect the coin cell battery cable from the system board 9 Peel off the tape that secures the coin cell battery cable to the system board 10 Disconnect the power adapter port cable from the system board 11 Disconnect the speaker cable from the system board 12 Lift the latch and disconnect the macro keys backlight cable from the system board 13 Lift the latch and disconnect the keyboard backl...

Page 59: ...ys cable from the system board 15 Peel the tape that secures the I O board cable to the I O board 16 Open the latch and disconnect the I O board cable from the I O board 17 Open the latch and disconnect the keyboard cable from the system board 59 ...

Page 60: ...e system board 19 Remove the screw M2 5x5 that secures the USB Type C port bracket to the system board and lift the USB Type C port bracket off the system board 20 Remove the seven screws M2 5x5 that secure the system board assembly to the palm rest assembly 60 ...

Page 61: ...21 Lift the system board assembly off the palm rest assembly 22 Remove the heat sink assembly 61 ...

Page 62: ...23 After performing all the above steps you are left with the system board 62 ...

Page 63: ... setup program You must make the appropriate changes again after you replace the system board Procedure CAUTION Ensure that no cables are under the system board 1 Replace the heat sink assembly 2 Align the screw holes on the system board with the screw holes on the palm rest assembly 3 Replace the seven screws M2 5x5 that secure the system board assembly to the palm rest assembly 4 Align the screw...

Page 64: ...ure the cable 12 Turn the computer over 13 Connect the logo board cable power button board cable and tobii eye tracker board cable to the system board 14 Slide the display cable into the connector on the system board and close the latch to secure the cable 15 Adhere the tape that secures the display cable to the system board Post requisites 1 Replace the computer base 2 Replace the rear I O cover ...

Page 65: ...sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid...

Page 66: ...puters shipped with NVIDIA GeForce GTX 1060 graphics controller remove the fans after disconnecting the fan cables from the system board 4 Turn the system board assembly over 5 Remove the seven screws M2x3 that secure the heat sink assembly to the system board 66 ...

Page 67: ...6 Lift the heat sink assembly off the system board 67 ...

Page 68: ... either the system board or the fan is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink assembly with the screw holes on the system board 2 Replace the seven screws M2x3 that secure the heat sink assembly to the system board 3 Turn the system board assembly over NOTE For computers shipped with NVIDIA...

Page 69: ...7 Follow the procedure from step 4 to step 7 in Replacing the hard drive 8 Replace the base cover 69 ...

Page 70: ...emove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the system board Procedure 1 Remove the screw M2x3 that secures the power adapter port bracket to the palm r...

Page 71: ...5 Remove the cable from the routing guides on the palm rest assembly 71 ...

Page 72: ...er adapter port cable through the routing guides on the palm rest assembly 3 Using the alignment post place the power adapter port bracket on the power adapter port 4 Align the screw hole on the power adapter port bracket with the screw hole on the palm rest assembly 5 Replace the screw M2x3 that secures the power adapter port bracket to the palm rest assembly Post requisites 1 Follow the procedur...

Page 73: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the...

Page 74: ...2 Lift the power button board along with its cable off the palm rest assembly 74 ...

Page 75: ...re 1 Using the alignment posts place the power button board on the palm rest assembly 2 Align the screw holes on the power button board with the screw holes on the palm rest assembly 3 Replace the two screws M2x3 that secure the power button board to the palm rest assembly Post requisites 1 Follow the procedure from step 2 to step 15 in Replacing the system board 2 Replace the computer base 3 Repl...

Page 76: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the ...

Page 77: ...2 Lift the display assembly off the computer base 77 ...

Page 78: ...www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the palm rest assembly 2 Replace the six screws M2 5x5 that secure the display assembly to the palm rest assembly Post requisites 1 Follow the procedure from step 2 to step 15 in Replacing the system board 2 Replace the computer base 3 Replace the rear I O cover 4 Replace the memory m...

Page 79: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base Procedure 1 Remove the four screws M2 5...

Page 80: ...2 Lift the battery off the palm rest assembly 80 ...

Page 81: ...liance home page at www dell com regulatory_compliance Procedure 1 Using the alignment post place the battery on the palm rest assembly 2 Align the screw holes on the battery with the screw holes on the palm rest assembly 3 Replace the four screws M2 5x5 that secure the battery to the palm rest assembly Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid st...

Page 82: ...www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the battery Procedure 1 Open the latch and disconnect the touch pad cable from the system board 2 Open the latches and disconnect the...

Page 83: ...4 Lift the touch pad bracket off the palm rest assembly 83 ...

Page 84: ...5 Lift the touch pad off the palm rest assembly 84 ...

Page 85: ... Align the screw holes on the touch pad bracket with the screw holes on the palm rest assembly 3 Replace the five screws M2x3 that secure the touch pad bracket to the palm rest assembly 4 Slide the touch pad cable and touch pad buttons cable into their respective connectors on the touch pad and close the latches to secure the cables 5 Slide the touch pad cable into the connector on the system boar...

Page 86: ...the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the system board ...

Page 87: ...2 Lift the keyboard bracket off the palm rest assembly 87 ...

Page 88: ...3 Lift the keyboard at an angle and remove it from the tabs on the palm rest assembly 88 ...

Page 89: ...nder the keyboard 1 Slide the keyboard under the tabs on the palm rest assembly 2 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 3 Replace the palm rest assembly screws M2x3 that secure the keyboard bracket to the palm rest assembly Post requisites 1 Replace the battery 2 Follow the procedure from step 2 to step 15 in Replacing the system board 3 Repla...

Page 90: ...rerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the speakers 9 Remove the I O board 10 Remove the subwoofer 11 Remove the memory modules 12 Follow the procedure from step 1 to step 21 in...

Page 91: ...Procedure After performing all the prerequisites we are left with the palm rest 91 ...

Page 92: ... flat surface Post requisites 1 Replace the display assembly 2 Replace the keyboard 3 Replace the touch pad 4 Replace the battery 5 Replace the power adapter port 6 Replace the power button board 7 Follow the procedure from step 2 to step 15 in Replacing the system board 8 Replace the memory modules 9 Replace the subwoofer 10 Replace the I O board 11 Replace the speakers 12 Replace the coin cell b...

Page 93: ...y Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the system board 9 Remove the ...

Page 94: ...2 Carefully lift the display bezel and turn it over 3 Disconnect the tobii eye tracker board cable from the tobii eye tracker module 94 ...

Page 95: ...4 Lift the display bezel off the display assembly 5 Remove the tobii eye tracker module 95 ...

Page 96: ...module 2 Connect the tobii eye tracker board cable to the tobii eye tracker module 3 Carefully turn the display bezel over 4 Align the display bezel with the display back cover and antenna assembly and gently snap the display bezel into place Post requisites 1 Replace the display hinges 2 Replace the display assembly 3 Follow the procedure from step 2 to step 15 in Replacing the system board 4 Rep...

Page 97: ...age at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the system board 9 Remove the display assembly 10...

Page 98: ...98 ...

Page 99: ...tracker module launch the EyeX application with internet connection to update the firmware automatically Using the alignment posts place the tobii eye tracker module on the display bezel and snap it into place Post requisites 1 Follow the procedure from step 2 to step 4 in Replacing the display bezel 2 Replace the display assembly 3 Follow the procedure from step 2 to step 15 in Replacing the syst...

Page 100: ...home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the memory modules 8 Follow the procedure from step 1 to step 21 in Removing the system board 9 Remove the display assem...

Page 101: ...able from the logo board 4 Pull the latch that secures the Alienhead cable to the logo board 5 Disconnect the Alienhead cable from the logo board 6 Disconnect the logo board cable from the logo board 7 Disconnect the tron light cable from the logo board 101 ...

Page 102: ...8 Lift the logo board off the display back cover and antenna assembly 102 ...

Page 103: ...o the logo board 3 Turn the logo board over 4 Using the alignment post place the logo board on the display back cover and antenna assembly 5 Align the screw holes on the logo board with the screw holes on the display back cover and antenna assembly 6 Replace the two screws M2x3 that secure the logo board to the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 R...

Page 104: ...www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the rear I O cover 7 Remove the computer base 8 Follow the procedure from step 1 to step 21 in Removing the system board 9 Remove the display assembly 10 Remove...

Page 105: ...2 Gently lift the display panel and turn it over 3 Peel the tape that secures the display cable to the display panel 4 Open the latch and disconnect the display cable from the display panel 105 ...

Page 106: ...5 Lift the display panel off the display back cover and antenna assembly 106 ...

Page 107: ...to the display panel 3 Turn the display panel over and gently place it on the display back cover and antenna assembly 4 Align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 5 Replace the four screws M2x3 that secure the display panel to the display back cover and antenna assembly Post requisites 1 Replace the logo board 2 Replace the displa...

Page 108: ... regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the memory modules 8 Follow the procedure from step 1 to step 21 in Removing the system board 9 Remove the display assembly 10 Remove the display...

Page 109: ...3 Lift the camera module from the display back cover and antenna assembly 109 ...

Page 110: ... the camera cable to the camera module 2 Using the alignment posts place the camera module on the display back cover and antenna assembly 3 Adhere the camera module to the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Follow the procedure from step 2 to step 15 in Replacing the system board 4 Replace the memory modules 5 Replac...

Page 111: ... more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 4 in Removing the hard drive 3 Remove the wireless card 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the memory modules 8 Follow the procedure from step 1 to step ...

Page 112: ... the display cable from the routing guide on the display back cover and antenna assembly 4 Remove the tobii eye tracker board cable from the routing guide on the display back cover and antenna assembly 5 Remove the logo board cable from the routing guide on the display back cover and antenna assembly 112 ...

Page 113: ... guide on the display back cover and antenna assembly 7 Peel off the tape that secures the display hinge to the display back cover and antenna assembly 8 Remove the 12 screws M2 5x3 that secure the hinges to the display back cover and antenna assembly 113 ...

Page 114: ...9 Lift the hinges from the display back cover and antenna assembly 114 ...

Page 115: ...e display hinges to the display back cover and antenna assembly 3 Replace the tape that secures the display hinge to the display back cover and antenna assembly 4 Route the antenna cables power button board cable logo board cable tobii eye tracker board cable and display cable through the routing guides on the display back cover and antenna assembly 5 Turn the display assembly over 6 Place the hin...

Page 116: ...9 Follow the procedure from step 4 to step 7 in Replacing the hard drive 10 Replace the base cover 116 ...

Page 117: ...pliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the battery 8 Remove the memory modules 9 Follow the procedure from step 1 to step 21 in Removing the system boa...

Page 118: ...Procedure 1 Peel off the display cable logo board cable and camera cable from the display back cover and antenna assembly 118 ...

Page 119: ...2 After performing all the above steps you are left with the display back cover and antenna assembly 119 ...

Page 120: ...er and antenna assembly on a clean and flat surface 2 Adhere the display cable logo board cable and camera cable to the display back cover and antenna assembly Post requisites 1 Replace the display hinges 2 Replace the display panel 3 Replace the logo board 4 Replace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Follow the procedure from step 2 to step 15 in Replacing the...

Page 121: ...15 Replace the base cover 121 ...

Page 122: ...ce initialized by the BIOS setup program As a result if you press a keystroke too early the keyboard is locked out In such cases a keyboard error message is displayed on the screen and you cannot restart your computer with the Ctrl Alt Del key combination To prevent the keyboard from locking wait until the keyboard is initialized completely The keyboard is initialized if one of the following occur...

Page 123: ...ed Displays the processor speed CPU ID Displays the processor identification code CPU L1 Cache Displays the processor L1 cache size CPU L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integrated Graphics Displays the integrated graphics Discrete Graphics 1 Displays the first discrete graphics installed on your computer First HDD Displays the type of ...

Page 124: ...he processor load Default Enabled Virtualization Allows you to enable or disable the Intel Virtualization technology Default Enabled VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Integrated NIC Allows you to enable or disable the on board LAN controller Default Enabled USB ...

Page 125: ...ed to the USB PowerShare connector may not wake the computer Default Disabled SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller Default AHCI Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer Default Enabled Function Key Behavior Allows you to set...

Page 126: ...sist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool Table 5 System setup options Security menu Security Unlock Setup Status Displays if the setup status is unlocked Admin Password Status Displays if the administrator password is clear or set Default Not set System password Status Displays if the...

Page 127: ...he optional Computrace Service from Absolute Software Firmware TPM UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages Table 6 System setup options Boot menu Boot Boot List Option Displays the available boot options File Browser Add Boot Option Allows to add the boot options File Browser Del Boot Option Allows to delete the boot options Secure Boot Ena...

Page 128: ...re Defaults Allows you to restore default values for all system setup options Discard Changes Allows you to load previous values for all system setup options Save Changes Allows you to save the changes for all system setup options Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords see www dell com contactdell Clearing CMOS settings 1 Remove the base cover ...

Page 129: ... 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Boot menu This computer includes a one time boot menu By using this feature you can change the sequence of devices that your computer attempts to...

Page 130: ...ght blinks red and blue along with beep codes indicating failures For example the power and battery status light blinks red two times followed by a pause and then blinks blue three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table shows different light patterns and what they indicate Table 8 Diagnostics...

Page 131: ...Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Network port light Indicates network connectivity Off No network connection Solid green 10 Mbps connection Solid orange 100 Mbps connection Solid yellow 1000 Mbps connection Flicker yellow Network activity 131 ...

Page 132: ...p Accessing help In Windows search type Help and Support and press Enter Online help for operating system www dell com support windows www dell com support linux Tobii Eye Tracker and Tobii Eye Tracking www tobii com VR Support www dell com VRsupport Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienw...

Page 133: ... issues see www alienware com NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 133 ...

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