18
•
Is the external audio device
turned on or is playing music?
•
Check if the audio device is
turned on or is playing music.
•
Ensure that the audio device
volume is not set to 0% volume
level.
•
Try replacing the audio device
with a known good audio
device.
Aux-in distortion
Is the aux-in cable
properly plugged
in?
•
Clear any obstructions
between the sound bar and the
user.
•
Confirm that the audio line-in
plug is completely inserted into
the jack of the audio source.
•
Decrease the volume of the
audio source.
•
Turn the volume level to a
lower setting by rotating the
sound bar knob counter-
clockwise.
•
Clean and re-seat cables again.
•
Turn the bass or wave setting
lower.
•
Turn the “Wow Surround”
setting lower.
•
Ensure the sound bar is
properly attached on the
monitor.
•
Ensure no loose objects are
touching the sound bar.
Headphone jack
connected, but no
sound is heard.
USB streaming or
external audio
source is not
playing music and
volume is 0%.
•
Check if the platform music
player or external audio source
is playing music.
•
Check if the audio source and
the sound bar volume are not
set to 0%.
