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Appendix

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the Operating System, application software and hardware
drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality
of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical
support is available at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for
third-party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Contacting Dell

You can access Dell Support at

support.dell.com

. Select your region on the WELCOME TO DELL SUPPORT page, and

fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

•

World Wide Web

www.dell.com/

www.dell.com/ap/

(Asian/Pacific countries only)

www.dell.com/jp/

(Japan only)

www.euro.dell.com

(Europe only)

www.dell.com/la/

(Latin American and Caribbean countries)

www.dell.ca

(Canada only)

•

Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user: anonymous, and use your email address as your password.

•

Electronic Support Service

[email protected]

[email protected]

[email protected]

(Latin America and Caribbean countries only)

[email protected]

(Asian/Pacific countries only)

support.jp.dell.com

(Japan only)

support.euro.dell.com

(Europe only)

•

Electronic Quote Service

[email protected]

(Asian/Pacific countries only)

[email protected]

(Canada only)

Appendix

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Summary of Contents for 5230

Page 1: ... the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademark...

Page 2: ...ng paper drawers 35 Attaching cables 36 Verifying printer setup 37 Printing a menu settings page 37 Printing a network setup page 38 Setting up the printer software 38 Installing printer software 38 Updating available options in the printer driver 39 Setting up wireless printing 40 Information you will need to set up the printer on a wireless network 40 Installing the printer on a wireless network...

Page 3: ...preprinted forms and letterhead 68 Using recycled paper and other office papers 69 Storing paper 69 Supported paper sizes types and weights 70 Paper sizes supported by the printer 70 Paper types and weights supported by the printer 72 Software overview 73 Status Monitor Center 73 Driver Profiler 73 Dell Printer Alert Utility 73 Dell Toner Management System 74 Printing Status Window 74 Dell Printer...

Page 4: ... Source menu 86 Paper Size Type menu 86 Configure MP menu 89 Envelope Enhance 90 Substitute Size menu 90 Paper Texture menu 90 Paper Weight menu 92 Paper Loading menu 94 Custom Types menu 95 Universal Setup menu 95 Bin Setup menu 96 Reports menu 97 Network Ports menu 98 Active NIC menu 98 Standard Network or Network x menus 99 Reports menu under the Network Ports menu 100 Network Card menu 100 TCP...

Page 5: ...lies 130 Checking the status of supplies from the printer control panel 130 Checking the status of supplies from a network computer 130 Ordering supplies 130 Printer attached to a network 130 Printer attached locally to a computer 130 Replacing supplies 131 Replacing the toner cartridge 131 Replacing the photoconductor kit 132 Recycling Dell products 135 Moving the printer 135 Before moving the pr...

Page 6: ...ubleshooting 154 Solving basic problems 154 Solving basic printer problems 154 Embedded Web Server does not open 154 Understanding printer messages 155 Change input src to Custom Type Name 155 Change input src to Custom String 155 Change input src to size 155 Change input src to type size 156 Check duplex connection 156 Check tray x connection 157 Close door x 157 Close door or insert cartridge 15...

Page 7: ...Cartridge part number unsupported by device 163 34 Short paper 163 35 Insufficient memory to support Resource Save feature 163 37 Insufficient memory to collate job 163 37 Insufficient memory for Flash Memory Defragment operation 163 37 Insufficient memory some held jobs were deleted 164 38 Memory full 164 39 Complex page some data may not have printed 164 50 PPDS font error 164 52 Not enough free...

Page 8: ...ms 171 Option does not operate correctly or quits after it is installed 171 Paper trays 172 Solving 2 000 sheet drawer problems 172 Envelope feeder 173 Memory card 173 Flash memory card 173 Hard disk with adapter 173 Internal Solutions Port 173 Solving paper feed problems 174 Paper frequently jams 174 Paper jam message remains after jam is cleared 174 Page that jammed does not reprint after you cl...

Page 9: ...rizontal lines 183 Toner fog or background shading appears on the page 183 Toner rubs off 184 Toner specks 184 Transparency print quality is poor 185 Uneven print density 185 Contacting Technical Support 185 Appendix 186 Index 188 Contents 9 ...

Page 10: ...10 ...

Page 11: ...e moving it Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Use only the power cord provided with this product or the manufacturer s authorized replacement Use only the telecommunications RJ 11 cord provided with this product ...

Page 12: ...ser documentation to a professional service person CAUTION SHOCKHAZARD Toavoidtheriskofelectricshockwhencleaningtheexterioroftheprinter unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding Safety information 12 ...

Page 13: ...ilableonthe SoftwareandDocumentationCDunder ViewAdditional Documentation For updates check our Web site at support dell com Help using the printer software Windows or Mac Help Open a printer software program or application and then click Help Click to view context sensitive information Notes The Help installs automatically with the printer software The printer software is located in the printer Pr...

Page 14: ...upplies Youcan purchaseprintersupplies online bytelephone or in select retail stores Safety information for preparing to operate my printer Regulatory information Warranty information Product Information Guide Product Information Guide Note The Product Information Guide may not be available in your country or region Printer configurations Basic model 1 2 3 4 Feature Paper Capacity1 1 Standard exit...

Page 15: ...er 85 envelopes 4 Standard tray Tray 1 250 or 550 sheets 5 Duplex unit3 Not applicable 6 Optional tray Tray 2 550 sheets 7 Optional tray Tray 3 550 sheets 8 Optional 2000 sheet tray Tray 4 2000 sheets 9 Caster base Not applicable 1 Based on 75 g m2 20 lb paper 2 The printer supports up to three output expander units two 5 bin mailboxes one high capacity output expander not depicted or one stapler ...

Page 16: ...e a flat sturdy and stable surface Keep the printer Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight humidity extremes or temperature fluctuations Clean dry and free of dust Allow the following recommended amount of space around the printer for proper ventilation 5 1 2 3 4 1 Right Side 31 cm 12 in 2 Left Side 31 cm 12 in 3 Front 51 cm 20 in 4 Rear 3...

Page 17: ...he current setting is indicated by an asterisk Saves a displayed menu item as the new user default setting Notes When a new setting is saved as the user default setting it remains in effect until a new setting is saved or until factory defaults are restored Settings chosen from a software program can also change or override the user default settings selected from the printer control panel 4 Keypad...

Page 18: ...ped appears on the display 8 Menu Opens the menu index Note The menus are available only when the printer is in the Ready state 9 USB port Insert a flash drive into the front of the printer to print saved files Note Only the front USB port supports flash drives Learning about the printer 18 ...

Page 19: ...ter hard disk Internal Solutions Ports ISP All of these options may not be available For more information contact the place where you purchased the printer Accessing the system board to install internal options Note This task requires a flathead screwdriver CAUTION SHOCK HAZARD If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the pri...

Page 20: ... illustration below to locate the appropriate connector Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic componentsorconnectors Additional printer setup 20 ...

Page 21: ...g the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors An optional...

Page 22: ...notches on the memory card with the ridges on the connector 2 1 1 Notches 2 Ridges 5 Push the memory card straight into the connector until it snaps into place 6 Replace the system board cover and close the system board door 1 2 3 Installing a flash memory or firmware card Note This task requires a flathead screwdriver Additional printer setup 22 ...

Page 23: ...you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors 1 Access the system board 1 2 3 2 Unpack the card Note Avoid touching ...

Page 24: ...tes The entire length of the connector on the card must touch and be flush against the system board Be careful not to damage the connectors 5 Replace the system board cover and close the system board door 1 2 3 Additional printer setup 24 ...

Page 25: ...other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors 1 Access the system board 1 2 3 2 Unpack the ISP and plastic tee Note Avoid touchin...

Page 26: ...rinter hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out b Remove the screws holding the printer hard disk in place c Remove the printer hard disk by pulling it upward to unseat the standoffs Additional printer setup 26 ...

Page 27: ...screws that attach the printer hard disk mounting bracket to the printer hard disk and then remove the bracket Set the printer hard disk aside 4 Remove the metal cover from the ISP opening 1 2 Additional printer setup 27 ...

Page 28: ...re each post of the tee has latched completely and that the tee is seated firmly onto the system board 6 Install the ISP onto the plastic tee Angle the ISP over the plastic tee and then approach the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage Additional printer setup 28 ...

Page 29: ...lastic tee until the ISP is seated between the guides of the plastic tee 8 Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place but do not tighten the thumbscrew at this time Additional printer setup 29 ...

Page 30: ...ghten the thumbscrew 11 Insert the plug of the ISP interface cable into the receptacle of the system board Note The plugs and receptacles are color coded 12 If a printer hard disk was previously installed then attach the printer hard disk to the ISP For more information see Installing a printer hard disk on page 31 Additional printer setup 30 ...

Page 31: ...ug the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors 1 Access t...

Page 32: ...isk onto the ISP a Using a flathead screwdriver to loosen the screws remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk and then remove the bracket b Align the standoffs of the printer hard disk with the holes in the ISP and then press downward on the printer hard disk until the standoffs have seated into place Additional printer setup 32 ...

Page 33: ...plugs and receptacles are color coded To install a printer hard disk directly onto the system board a Align the standoffs of the printer hard disk with the holes in the system board and then press downward on the printer hard disk until the standoffs have seated into place Additional printer setup 33 ...

Page 34: ...sk mounting bracket c Insert the plug of the printer hard disk interface cable into the receptacle of the system board Note The plugs and receptacles are color coded 4 Replace the system board cover and close the system board door 1 2 3 Additional printer setup 34 ...

Page 35: ...more information on installing a printer stand caster base or 2000 sheet drawer see the setup documentation that came with the option Installing paper drawers The printer supports up to four optional drawers A drawer consists of a tray and a support unit All drawers are installed the same way CAUTION SHOCK HAZARD If you are accessing the system board or installing optional hardware or memory devic...

Page 36: ...d and then lift the printer Attaching cables CAUTION POTENTIALINJURY Do not set up this productormake anyelectrical or cablingconnections such as the power cord or telephone during a lightning storm Connect the printer to the computer using a USB cable or Ethernet cable Be sure to match the following The USB symbol on the cable with the USB symbol on the printer The appropriate Ethernet cable to t...

Page 37: ...rtant information that aids network printing configuration Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly Note If you have not made any menu item settings changes yet then the menu settings page lists all the factory default settings Once you select and save other settings from the menus they...

Page 38: ...setup page and confirm that Status is Connected IfStatusis NotConnected theLANdrop maynotbeactive orthenetworkcablemaybemalfunctioning Consult a system support person for a solution and then print another network setup page Setting up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer The printer software is typically i...

Page 39: ...operties 6 Click the Install Options tab 7 Under Available Options add any installed hardware options 8 Click Apply For Macintosh users In Mac OS X version 10 5 or later 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 Select the printer and then click Options Supplies 4 Click Driver and then add any installed hardware options 5 Click OK In Mac OS X version 10 4 and earlier 1 Fr...

Page 40: ...an additional layer of security The choices are AES or TKIP Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wireless network is not recommended If you are installing the...

Page 41: ...uter are fully on and ready Do not connect the USB cable until instructed to do so on the screen 2 Insert the Software and Documentation CD 3 Click Install Printer and Software 4 Click Agree to accept the terms of the License Agreement 5 Select Suggested and then click Next 6 Click Wireless Network Attach Additional printer setup 41 ...

Page 42: ...s the recommended path to choose Choose Advanced only if you want to customize your installation 10 To allow other computers on the wireless network to use the wireless printer follow steps 2 through 6 for each computer Installing the printer on a wireless network Macintosh Before you install the printer on a wireless network make sure that An optional wireless card is installed in your printer Yo...

Page 43: ...d earlier a From the Finder desktop choose Go Applications b From the Applications folder double click Internet Connect c From the toolbar click AirPort 2 From the Network pop up menu select print server xxxxxx where the x s are the last six digits of the MAC address located on the MAC address sheet 3 Open the Safari browser 4 From the Bookmarks drop down menu select Show 5 Under Collections selec...

Page 44: ... computer to use the printer wirelessly To print to a network printer each Macintosh user must install a custom PostScript Printer Description PPD file and create a printer in the Print Center or Printer Setup Utility 1 Install a PPD file on the computer a Insert the Software and Documentation CD in the CD or DVD drive b Double click the installer package for the printer c From the Welcome screen ...

Page 45: ...c OS X version 10 4 1 From the Finder desktop choose Go Applications 2 Double click the Utilities folder 3 Locate and double click Print Center or Printer Setup Utility 4 From the Printer List choose Add 5 Choose the Default Browser tab 6 Click More Printers 7 From the first pop up menu choose AppleTalk 8 From the second pop up menu select Local AppleTalk zone 9 Select the printer from the list 10...

Page 46: ...uctions 9 Follow the on screen instructions to complete the installation For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer 2 Print the network setup page from the printer For information on printing a network setup page see Printing a network setup page on page 38 3 Locate the printer IP address in the TCP IP section of the network setup page You will need ...

Page 47: ...n Mac OS X version 10 5 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 Click 4 Click AppleTalk 5 Select the printer from the list 6 Click Add In Mac OS X version 10 4 and earlier 1 From the Finder desktop choose Go Applications 2 Double click Utilities 3 Double click Print Center or Printer Setup Utility 4 From the Printer List click Add 5 Choose the Default Browser tab 6 Clic...

Page 48: ...er was configured for a wireless ISP while still attached to a wired connection disconnect the wired connection turn the printer off and then turn the printer back on again This will enable the wireless ISP Only one network connection at a time is active If you want to switch the connection type between wired and wireless you must first turn the printer off connect the cable to switch to a wired c...

Page 49: ...Applications b Double click Utilities c Double click Printer Setup Utility or Print Center d From the Printer List click Add e Click IP f Type in the IP address of your printer in the Address field g Click Add For AppleTalk printing In Mac OS X version 10 5 a From the Apple menu choose System Preferences b Click Print Fax c Click d Click AppleTalk e Select the printer from the list f Click Add In ...

Page 50: ...ick or click Start and then click Run 2 In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive b Click Install Printer and Software c Click Agree to accept the Printer Software License Agreement d Click Custom e Make sure Select Components is selected and then click Next f Select the printer model from the menu and then click Add Printer g Click the beside th...

Page 51: ...Click Properties e On the Port Settings tab set the serial parameters to the same serial parameters in the printer Look for the printer settings under the serial heading on the Menu Settings page you printed earlier f Click OK and then close all the windows g Print a test page to verify printer installation When a test page prints successfully printer setup is complete Additional printer setup 51 ...

Page 52: ...ect the paper size loaded in a tray Size sensing disables or enables auto size sensing on trays Size sensing also lets the printer detect the difference between similar paper sizes that it otherwise cannot The printer trays cannot distinguish the paper size when both A5 and Statement sizes or B5 and Executive sizes are loaded in the printer trays From the Size Sensing menu specify which size you w...

Page 53: ...or down arrow button until Universal Setup appears and then press 5 Press the up or down arrow button until Units of Measure appears and then press 6 Press the up or down arrow button until appears next to the correct unit of measure and then press Submitting Selection appears followed by the Universal Setup menu Specify the paper height and width Defining a specific height and width measurement f...

Page 54: ...ess for loading paper Use these instructions to load paper in either tray 1 Pull the tray out Note Do not remove trays while a job prints or while Busy appears on the display Doing so may cause a jam 2 Squeeze the width guide tab inward as shown and move the width guide to the correct position for the paper size being loaded 2 1 Loading paper and specialty media 54 ...

Page 55: ... forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack Print side facedown for single sided printing Print side faceup for duplex printing Note Paper must be loaded differently in the trays if an optional Staple Finisher is installed Without an optional Staple Finisher With an optional Staple Finisher LETTERHEAD Single...

Page 56: ...s themaximum heightforloadingpaper Do not overload the tray 6 If necessary adjust the paperguidesto lightly touchthe sidesof the stack and lockthe length guide forthe paper sizes indicated on the tray 7 Insert the tray 8 If a different type of paper was loaded than the type previously loaded in the tray then change the Paper Type setting for the tray from the printer control panel Loading paper an...

Page 57: ...Loading the 2000 sheet tray 1 Pull the tray out 2 Pull up and slide the width guide to the correct position for the paper size being loaded 3 Unlock the length guide Loading paper and specialty media 57 ...

Page 58: ...the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 6 Load the paper stack Print side facedown for single sided printing Print side faceup for duplex printing Note Paper must be loaded differently in the trays if an optional Staple Finisher is installed Loading paper and specialty media 58 ...

Page 59: ...E T T E R H E A D L E T T E R H E A D Single sided printing LETTERHEAD Duplex two sided printing L E T T E R H E A D Duplex two sided printing Note Noticethemaximum filllineon the side of the traywhich indicates themaximum heightforloadingpaper Do not overload the tray Loading paper and specialty media 59 ...

Page 60: ...7 Insert the tray Loading the multipurpose feeder 1 Press the release latch and then pull down the multipurpose feeder door 1 2 Loading paper and specialty media 60 ...

Page 61: ...4 Flex the sheets of paper or specialty media back and forth to loosen them and then fan them Do not fold or crease them Straighten the edges on a level surface Paper Envelopes Transparencies Avoid touching the print side of transparencies Be careful not to scratch them Loading paper and specialty media 61 ...

Page 62: ... limiter Do not load or close the printer while a job is printing Load only one size and type of media at a time Load envelopes with the flap side down and to the left as shown on the tray Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer 6 Adjust the width guide to lightly touch the ...

Page 63: ...envelope support to the middle position Long envelopes Fully open the envelope support 2 Lift the envelope weight back toward the printer 3 Slide the width guide to the right 4 Prepare the envelopes for loading Flex the envelopes back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Loading paper and specialty media 63 ...

Page 64: ...d tray When thePaperSize andPaperType settings are the same foranytrays the traysareautomaticallylinked The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the multipurpose feeder The printer can sense A4 A5 JIS B5 Letter Legal Executive and Universal paper sizes The multipurpose feeder and trays using other paper sizes can be l...

Page 65: ...itionaloutput capacity you can purchase other optional exit bins Note Not all exit bins support every paper size and type Linking exit bins lets you create a single output source so the printer can automatically switch output to the next available exit bin 1 Make sure the printer is on and Ready appears 2 From the printer control panel press 3 Press the up or down arrow button until Paper Menu app...

Page 66: ...ppears Changing a Custom Type x name If the printer is on a network you can use the Embedded Web Server to define a name other than Custom Type x for each of the custom paper types that are loaded When a Custom Type x name is changed the menus display the new name instead of Custom Type x To change a Custom Type x name 1 Type the printer IP address into the address field of your Web browser Note I...

Page 67: ...ner cannot fuse to it properly If paper istoosmooth thenitcancausepaperfeedingorprintqualityissues Alwaysusepaperbetween100and300Sheffield points smoothness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper unt...

Page 68: ...rface papers or curled papers Recycled papers that fail EN12281 2002 European Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Using appropriate paper prevents jams and helps ensure trouble free printing To help avoid jams and poor print quality Always use new undamaged paper Before loading paper know the recommended print side of the paper This information i...

Page 69: ... is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these typesof paperfor laser electrophotographic printing consult your paper supplier Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer for example if ...

Page 70: ...Letter 216 x 279 mm 8 5 x 11 in X Legal 216 x 356 mm 8 5 x 14 in X Executive 184 x 267 mm 7 3 x 10 5 in X X Oficio1 216 x 340 mm 8 5 x 13 4 in X X Folio1 216 x 330 mm 8 5 x 13 in X X Statement1 140 x 216 mm 5 5 x 8 5 in X X X 1 This size appears in the Paper Size menu only when the paper source does not support size sensing or when sizesensing is turned off 2 Only the standard exit bin supports th...

Page 71: ... 9 1 in X X X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X X Other Envelope 98 x 162 mm 3 9 x 6 4 in to 176 x 250 mm 6 9 x 9 8 in X X X 1 This size appears in the Paper Size menu only when the paper source does not support size sensing or when sizesensing is turned off 2 Only the standard exit bin supports this size 3 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is ...

Page 72: ...ghts Paper type 250 or 550 sheet trays standard or optional Optional 2000 sheet tray Multipurpose feeder Duplex unit Paper Plain Bond Colored Custom Letterhead Light Heavy Preprinted Rough Cotton1 Recycled Card stock X Envelopes X X X Labels Paper1 Vinyl Transparencies X 1 This option is not supported by the duplex unit Paper and specialty media guidelines 72 ...

Page 73: ...erProfilerto create driverprofilesthatcontaincustomdriversettings Adriverprofile cancontainagroup of saved printer driver settings and other data for such things as Print orientation and N Up document settings Installation status of an output tray printer options User defined paper sizes custom papers Simple text and watermarks Overlay references Font references Form associations Dell Printer Aler...

Page 74: ...status of the printer Printer Ready Printer Offline and Error Check Printer and the name of the job when you send a job to print The Printing Status window also displays the level of toner so you can Monitor the toner level for your printer Click Order Supplies to order replacement toner cartridges Dell Printer Supplies Reorder Application The Order Supplies dialog box can be launched from the Pri...

Page 75: ...nter you are ordering the supplies for 4 Follow the instructions on the screen If ordering from the Web click the link under the Order Online heading If ordering by phone call the number that appears under the Order by Phone heading Software overview 75 ...

Page 76: ...y or feeder c Click OK and then click Print For Macintosh users a Customize the settings as needed in the Page Setup dialog 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the loaded paper 3 Click OK b Customize the settings as needed in the Print dialog 1 With a document open choose File Print If necessary click the disclosure triangle to see m...

Page 77: ...large quantities When printing on envelopes Feed envelopes from the multipurpose feeder or the optional envelope feeder Set the Paper Type to Envelope and select the envelope size Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to 230 C 446 F without sealing wrinkling curling excessively or releasing...

Page 78: ...s Tips on using card stock Cardstockisheavy single plyspecialtymedia Manyofitsvariablecharacteristics suchasmoisturecontent thickness and texture can significantly impact print quality Print samples on the card stock being considered for use before buying large quantities When printing on card stock Feed card stock from a 250 sheet tray a 550 sheet tray or the multipurpose feeder Make sure the Pap...

Page 79: ...idential and other held jobs Confidential and Verify print jobs are automatically deleted from memory after they print Repeat and Reserve jobs continue to be held in the printer until you choose to delete them For Windows Users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click Other Options and then click Print and Hold 4 Select your job type Confident...

Page 80: ...ign a user name For a confidential job also enter a four digit PIN 4 Click Print and then go to the printer to release the job 5 From the printer control panel press the down arrow button until Held jobs appears and then press 6 Press the down arrow button until appears next to your user name and then press 7 Press the down arrow button until appears next to your job and then press 8 For confident...

Page 81: ...into the front USB port Notes If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores it If you insert the flash drive while the printer is printing other jobs then Printer Busy appears After the other jobs are processed you may need to view the held jobs list to print documents from the flash drive 3 Press the up or down arrow but...

Page 82: ... on and Ready appears 2 From the printer control panel press 3 Press the up or down arrow button until Reports appears and then press 4 Press the up or down arrow button until Print Directory appears and then press After the directory list prints the printer returns to the Ready state Printing the print quality test pages Print the print quality test pages to isolate print quality problems 1 Turn ...

Page 83: ... For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Double click the printer icon 5 Select the job to cancel 6 From the keyboard press Delete From the Windows taskbar When you send a job to print a small printer icon appears in the right corner of the taskbar 1 Double click the prin...

Page 84: ...se Applications 2 Double click Utilities and then double click Print Center or Printer Setup Utility 3 Double click the printer icon 4 From the printer window select the job to cancel 5 From the icon bar at the top of the window click the Delete icon Printing 84 ...

Page 85: ...onfidential Print Security Audit Log Set Date Time General Settings Setup Menu Finishing Menu Quality Menu Utilities Menu XPS Menu PDF Menu PostScript Menu PCL Emul Menu PPDS Menu HTML Menu Image Menu Flash Drive Menu Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 Only appears if Envelope Feeder is supporte...

Page 86: ...tting Paper Size Type menu Menu item Description Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive1 Oficio1 Folio Statement1 Universal Specifies the paper size loaded in each tray Notes A4 is the international factory default setting Letter is the US factory default setting For trays with automatic size sensing only the size detected by the hardware appears Use this menu item to configure automat...

Page 87: ...tomatically linked When one tray is empty the job prints using the linked tray MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder Notes From the Paper menu Configure MP must be set to Cassette in order for MP Feeder ...

Page 88: ...in the envelope feeder Note DL Envelope is the international factory default setting 10 Envelope is the US factory default setting Envelope Feeder Type Envelope Rough Envelope Custom Type x Specifies the type of envelope loaded in the envelope feeder Notes Envelope is the factory default setting The Custom Type setting can be used to store up to six types of envelopes Manual Paper Size A4 A5 A6 JI...

Page 89: ...ope is the US factory default setting Manual Envelope Type Envelope Rough Envelope Custom Type x Specifies the type of envelope being manually loaded Note Envelope is the factory default setting 1 Appears only if Tray Size Sensing is turned off Note Only installed trays drawers and feeders are listed in this menu Configure MP menu Menu item Description Configure MP Cassette Manual Determines when ...

Page 90: ...ble substitutions are allowed The Off setting indicates no size substitutions are allowed Setting a substitution lets the job print without a Change Paper message appearing Paper Texture menu Menu item Description Plain Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough ...

Page 91: ...ive texture of the envelopes loaded in a specific tray Note Normal is the factory default setting Rough Envelope Texture Smooth Normal Rough Specifies the relative texture of the rough envelopes loaded in a specific tray Note Rough is the factory default setting Letterhead Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note Normal is the factory d...

Page 92: ...is the factory default setting Card Stock Weight Light Normal Heavy Specifies the relative weight of the card stock loaded in a specific tray Note Normal is the factory default setting Transparency Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note Normal is the factory default setting Recycled Weight Light Normal Heavy Specifies the relative weight...

Page 93: ...Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note Normal is the factory default setting Colored Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note Normal is the factory default setting Light Weight Light Specifies the relative weight of the paper loaded in a specific tray Heavy Weight Heavy Specifies...

Page 94: ...Determines whether 2 sided printing occurs for all jobs that specify Letterhead as the paper type Note Off is the factory default setting Preprinted Loading Duplex Off Determines whether 2 sided printing occurs for all jobs that specify Preprinted as the paper type Note Off is the factory default setting Colored Loading Duplex Off Determines whether 2 sided printing occurs for all jobs that specif...

Page 95: ...ssional Notes Paper is the factory default setting The custom media type must be supported by the selected tray or multipurpose feeder in order to print from that source Recycled Paper Card Stock Transparency Rough Cotton Labels Vinyl Labels Envelope Specifies a paper type when the Recycled setting is selected in other menus Notes Paper is the factory default setting The custom media type must be ...

Page 96: ...if the paper can be loaded in either direction Notes Short Edge is the factory default setting Long Edge appears only if the longest edge is shorter than the maximum width supported in the tray Bin Setup menu Menu Item Description Output Bin Standard Bin Bin x Specifies the default output bin Note Standard Bin is the factory default setting Configure Bins Mailbox Link Mail Overflow Link Optional T...

Page 97: ...tandard Bin Bin x Note Standard Bin is the factory default setting Reports menu Menu item Description Menu Settings Page Prints a report containing information about paper loaded into trays installed memory the total page count alarms timeouts the printer control panel language the TCP IP address the status of supplies the status of the network connection and other information Device Statistics Pr...

Page 98: ... language currently set in the printer Note A separate list is available for PCL and PostScript emulations Each emulator report contains print samples and information about the language s available fonts Print Directory Printsalistofalltheresourcesstoredonanoptionalflashmemorycardorprinter hard disk Notes Job Buffer Size must be set to 100 The optional flash memory or printer hard disk must be ins...

Page 99: ...ter to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is updated Network Buffer Auto 3K to maximum size allowed Sets the size of the network input buf...

Page 100: ... Standard Network or Network x Std Network Setup or Net x Setup Reports Menu item Description Print Setup Page Print NetWare Setup Page Prints a report containing information about the current network setup Notes The Setup Page contains information about the network printer settings such as the TCP IP address TheNetWareSetupPagemenuitemappearsonlyonmodelsthatsupportNetWare and shows information ab...

Page 101: ...ption Activate On Off Activates TCP IP Note On is the factory default setting View Hostname Lets you view the current TCP IP hostname Note This can be changed only from the Embedded Web Server IP Address Lets you view or change the current TCP IP Address Note Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off It also sets Enable BOOTP and Enable RARP to Off on ...

Page 102: ...e factory default setting DNS Server Address Lets you view or change the current DNS Server Address IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 IPv6 information Note This menu is available only for network models or printers attached to print servers This menu is available from the Network Ports menu Network Ports Standard Network or Network x Std Network ...

Page 103: ...e View Signal Quality Lets you view the quality of the wireless connection View Security Mode Lets you view the encryption method for the wireless connection Disabled indicates that the wireless network is not encrypted AppleTalk menu This menu is available from the Network Ports menu Network Ports Standard Network or Network x Std Network Setup or Net x Setup AppleTalk Menu item Description Activ...

Page 104: ... frame type setting Note On is the factory default setting for all menu items Packet Burst Yes No Reduces network traffic by allowing the transfer and acknowledgement of multiple data packets to and from the NetWare server Note Yes is the factory default setting NSQ GSQ Mode Yes No Specifies the NSQ GSQ Mode setting Note Yes is the factory default setting USB menu Menu item Description PCL SmartSw...

Page 105: ...he Disabled setting turns off job buffering Any jobs already buffered on the disk are printed before normal processing is resumed The USB buffer size value can be changed in 1 K increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether the Resource Save setting is On or Off To increase the maximum size range for the USB Buffer...

Page 106: ...ode On Off Auto Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changingthissettingfromtheprintercontrolpanelandthenexitingthemenus causes the printer to restart The menu selection is updated Parallel Buffer Disabled Auto 3K to max size allowed Sets the size o...

Page 107: ... binary PostScript print jobs Notes Auto is the factory default setting The Off setting filters print jobs using the standard protocol The On setting processes raw binary PostScript print jobs Parallel With ENA ENA Address ENA Netmask ENA Gateway Sets the network address netmask or gateway information for an external print server that is attached to the printer using a parallel cable Note This men...

Page 108: ...ngfromtheprintercontrolpanelandthenexitingthemenus causes the printer to restart The menu selection is updated Serial Buffer Disabled Auto 3K to maximum size allowed Sets the size of the serial input buffer Notes Auto is the factory default setting The Disabled setting turns off job buffering Any jobs already buffered on the disk are printed before normal processing is resumed The serial buffer si...

Page 109: ...tionorSerial Option 2 menus Data Bits 7 8 Specifies the number of data bits that are sent in each transmission frame Note 8 is the factory default setting Parity Even Odd None Ignore Sets the parity for serial input and output data frames Note None is the factory default setting Honor DSR On Off Determines whether the printer uses the DSR Signal DSR is a handshaking signal used by most serial cabl...

Page 110: ... SMTP server Notes Disabled is the factory default setting for Use SSL When the Negotiate setting is used your SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specifies the type of user authentication required Note No authentication required is the factory default setting Device Initiated E mail None U...

Page 111: ...eenbeforeautomaticallyloggingtheuseroff 3secondsisthefactorydefault setting Remote Login Timeout specifies how long a remote interface for example the Web page can remain idle before automatically logging the user off 10 minutes is the factory default setting Confidential Print menu Menu item Description Max Invalid PIN Off 2 10 Limits the number of times an invalid PIN can be entered Notes Off is...

Page 112: ...remote syslog determines if logs are being sent to a remote server No is the factory default setting Remote syslog facility determines the value used to send logs to the remote syslog server 4 is the factory default setting With the security audit log activated the severity value of each event is recorded 4 is the factory default setting Set Date Time menu Menu item Description View Date Time Lets...

Page 113: ...gy paper or specialty media Notes Off is the factory default setting Off resets the printer to its factory default settings The Energy setting minimizes the power used by the printer Performance may be affected but not print quality Paper minimizes the amount of paper and specialty media needed for a print job Performance may be affected but not print quality Energy Paper minimizes the use of powe...

Page 114: ...andby Mode Bright Dim Off Power Saver Bright Dim Off Sets the amount of light from an optional output bin Notes In Normal Standby Mode the factory default is Bright In Power Saver Mode the factory default is Dim Alarms Alarm Control Cartridge Alarm Staple Alarm Sets an alarm to sound when the printer requires operator intervention Available selections for each alarm type are Off Single Continuous ...

Page 115: ...econds the printer waits to receive an end of job message before canceling the remainder of the print job Notes 90 seconds is the factory default setting When the timer expires any partially printed page still in the printer is printed and then the printer checks to see if any new print jobs are waiting Print Timeout is available only when using PCL emulation This setting has no effect on PostScri...

Page 116: ...Factory Defaults Do Not Restore Restore Now Returns the printer settings to the factory default settings Notes Do Not Restore is the factory default setting Do Not Restore keeps the user defined settings Restore Now returns all printer settings to the factory default settings except Network Ports menu settings All downloads storedinRAMaredeleted Downloadsstoredinflashmemory or on a printer hard di...

Page 117: ...ill clip the image at the Normal setting boundary The Whole Page setting only affects pages printed using a PCL5einterpreter Thissettinghasnoeffectonpagesprinted using the PCL XL or PostScript interpreter Download Target RAM Flash Sets the storage location for downloads Notes RAM is the factory default setting Storing downloads in flash memory places them in permanentstorage Downloads remaininflas...

Page 118: ...es are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Notes Long Edge is the factory default setting Long Edge specifies that binding be placed on the left edge of portrait pages and the top edge of landscape pages Short Edge specifies that binding be placed on the top edge of portrait pages and the left edge of landscape pages C...

Page 119: ... pages side Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Specifies that multiple page images be printed on one side of a sheet of paper Notes Off is the factory default setting The number selected is the number of page images that will print per side N up Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple page images when using N up pages sides Notes...

Page 120: ...uality of small fonts and graphics Notes Off is the factory default setting Fonts applies this setting only to text Horizontally darkens horizontal lines of text and images Vertically darkens vertical lines of text and images Both Directions darkens horizontal and vertical lines on text and images Toner Darkness 1 10 Lightens or darkens the printed output Notes 8 is the factory default setting Sel...

Page 121: ...ead Write or Write protected Selecting Yes deletes all data stored in flash memory No cancels the format request Defragment Flash Yes No Prepares the flash memory to receive new data by retrieving lost storage space Warning Potential Damage Do not turn off the printer while the flash memory is defragmenting Notes A optional flash memory card must be installed in the printer and operating properly ...

Page 122: ...factory default setting A higher setting makes the display appear lighter A lower setting makes the display appear darker XPS menu Menu item Description Print Error Pages Off On Prints a page containing information on errors including XML markup errors Note Off is the factory default setting PDF menu Menu item Description Scale to Fit Yes No Scales page content to fit the selected paper size Note ...

Page 123: ...memory card must be properly formatted and cannot be Read Write Write or password protected All shows all fonts available to any option Font Name list of fonts Lets you view or change the setting from a selection list Symbol Set list of symbol sets Lets you view or change the setting from a selection list PCL Emulation Settings Point Size 1 00 1008 00 Changes the point size for scalable typographi...

Page 124: ...t setting The 203 mm setting sets the width of the page to allow the printing of eighty 10 pitch characters PCL Emulation Settings Auto CR after LF On Off Specifies whetherthe printerautomaticallyperforms acarriagereturn CR after a line feed LF control command Note Off is the factory default setting PCL Emulation Settings Auto LF after CR On Off Specifies whether the printer automatically performs...

Page 125: ...n of the text and graphics on the page Notes Portrait is the factory default setting Settings are duplicated in the PCL Emulation menu Lines per Page 1 255 Sets the number of lines that print on each page Notes 64 is the factory default setting Theprintersets theamountof spacebetweeneachlinebasedon theLines per Page Paper Size and Orientation settings Select the desired Paper Size and Orientation ...

Page 126: ... Off Tray 2 Configures the printer to work with printer software or programs that use different source assignments for trays drawers and feeders Notes Off is the factory default setting Tray 2 is displayed only when it is installed Auto CR after LF On Off Specifies whether the printer automatically performs a carriage return CR after a line feed LF control command Notes Off is the factory default ...

Page 127: ...ify a font The following fonts appear only if the appropriate DBCS font card is installed HG GothicB MSung Light MD_DotumChe and MingMT Light Menu item Description Font Size 1 255 pt Sets the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scales the default font for HTML documents Notes 100 is the factory...

Page 128: ...it Anchor Center Fit Height Width Fit Height Fit Width Scales the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Rev Portrait Rev Landscape Sets the image orientation Note Portrait is the factory default setting Help menu The Help menu consists of Help pages that a...

Page 129: ...dard exit bin Warning Potential Damage Using a damp cloth to clean the interior may cause damage to your printer 5 Make sure the paper support and standard exit bin are dry before beginning a new print job Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct...

Page 130: ...wser Note If you do not know the IP address of the printer print a network setup page and locate the IP address in the TCP IP section 2 Click Device Status The Device Status page appears displaying a summary of supply levels Ordering supplies Note All life estimates for printer supplies assume printing on letter or A4 size plain paper Printer attached to a network 1 Type your printer IP address in...

Page 131: ...roves the print quality replace the toner cartridge Note You can check to see approximately how much toner is left in your cartridge by printing a menu settings page To replace the toner cartridge 1 Open the front door by pressing the button on the left side of the printer and lowering the door 1 2 2 Press the button on the base of the photoconductor kit and then pull the toner cartridge out using...

Page 132: ...utomatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC Kit on the display You can also see the statusof the photoconductor kit by printing a menu settings page When 84 PC Kit life warningor84 Replace PC Kit first appears you should immediately order a new photoconductor kit While the printer may continue to function properl...

Page 133: ... kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle Note The photoconductor kit and toner cartridge form a unit Place the unit on a flat clean surface 3 Press the button on the base of the photoconductor kit Pull the toner cartridge up and out using the handle Maintaining the printer 133 ...

Page 134: ... by aligning the arrows on the guides of the unit with the arrows in the printer Push the unit as far as it will go 7 After you replace the photoconductor kit reset the photoconductor counter To reset the counter see the instruction sheet that came with the new photoconductor kit Warning Potential Damage Resetting the photoconductor counter without replacing the photoconductor may damage your prin...

Page 135: ...m the wall outlet Disconnect all cords and cables from the printer before moving it Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Warning Potential Damage Damage to the printer caused by improper moving is not covered by the...

Page 136: ... Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit Maintaining the printer 136 ...

Page 137: ...printer parts To access the device status 1 Type the printer IP address in the address field of your Web browser Note If you do not know the IP address of the printer print a network setup page and locate the IP address in the TCP IP section 2 Click the Device Status tab Setting up e mail alerts You can have the printer send you an e mail when the supplies are getting low or when the paper needs t...

Page 138: ...IP address into the address field of your Web browser Note If you do not know the IP address of the printer then print a network setup page and locate the IP address in the TCP IP section 2 Click Settings and then click General Settings 3 Click Timeouts 4 In the Power Saver box increase or decrease the number of minutes you want the printer to wait before it enters Power Saver mode 5 Click Submit ...

Page 139: ...esandmessages andNetwork Portmenusettings Alldownloads stored in RAM are deleted Downloads stored in flash memory are unaffected 1 From the printer control panel press 2 Press the down arrow button until Settings appears and then press 3 Press the down arrow button until General Settings appears and then press 4 Press the down arrow button until Factory Defaults appears and then press 5 Press the ...

Page 140: ... firmly after loading paper Paper recommendations Use only recommended paper orspecialty media Formore information see Papertypesand weights supported by the printer on page 72 Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same stack Make sur...

Page 141: ...l duplex unit 241 245 Paper trays 250 Multipurpose feeder 260 Envelope feeder 271 279 Optional output bins 280 282 Staple finisher 283 Staple cartridge 200 paper jam 1 Push the release latch and then lower the multipurpose feeder door 2 Push the release latch and then open the front cover 3 4 1 2 3 Lift and pull the toner cartridge out of the printer Warning Potential Damage Do not touch the photo...

Page 142: ...ool before touching Note If the paper is not easy to remove then open the rear door and remove the paper from there 6 Align and reinstall the toner cartridge 7 Close the front cover 8 Close the multipurpose feeder door 9 Press 201 paper jam 1 Push the release latch and then lower the multipurpose feeder door 2 Push the release latch and then open the front cover 3 4 1 2 3 Lift and pull the toner c...

Page 143: ...CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Note If the paper is not easy to remove then open the rear door and remove the paper from there 6 Align and reinstall the toner cartridge 7 Close the front cover 8 Close the multipurpose feeder door 9 Press 202 and 203 paper jams If the paper is exi...

Page 144: ...ting the printer 1 Pull down the top rear door 2 Slowly remove the jammed paper to avoid tearing it 3 Close the top rear door 4 Press 230 paper jam Rear paper jams 1 Remove the standard tray from the printer Clearing jams 144 ...

Page 145: ...2 Pull down the bottom rear door 3 Push the tab down 4 Remove the jammed paper 5 Close the bottom rear door 6 Insert the standard tray 7 Press Clearing jams 145 ...

Page 146: ... Push the tab down 1 2 3 Remove the jammed paper 4 Insert the standard tray 5 Press 231 239 paper jams optional external duplex unit Rear paper jams 1 Push in and hold the latch while pulling up the rear duplex door 1 2 2 Remove the jammed paper Clearing jams 146 ...

Page 147: ...x door 4 Press Front paper jams 1 Remove the standard tray from the printer 2 Remove the duplex jam access tray 3 Raise the recessed duplex bar 4 Remove the jammed paper 5 Replace the duplex jam access tray Clearing jams 147 ...

Page 148: ... 2 Remove any jammed paper and then insert the tray 3 Press 4 If the jam message persists for a 250 sheet or 550 sheet tray then remove the tray from the printer 5 Remove the jammed paper and then insert the tray 6 Press 250 paper jam 1 Remove the paper from the multipurpose feeder Clearing jams 148 ...

Page 149: ...eder feeds envelopes from the bottom of the stack The bottom envelope is jammed 1 Lift the envelope weight and then remove all the envelopes 2 If the jammed envelope cannot be pulled out lift the envelope feeder up and then out of the printer and then set it aside 3 Remove the envelope from the printer Note Ifyoucannotremovetheenvelope thenthetonercartridgewillhavetoberemoved Formoreinformation se...

Page 150: ...in mailbox or the staple finisher 1 If the paper is exiting into a bin then pull the paper straight out and then press If not then continue with step 2 2 Pull down the output bin door or doors 3 Remove the jammed paper 4 Close the output bin door or doors 5 Press 280 paper jams 1 Pull down the staple finisher door 2 Remove the jammed paper 3 Close the staple finisher door 4 Press Clearing jams 150...

Page 151: ...ar the jam from the stapler output bin 2 Press 282 paper jam To prevent paper jams the stapler motor does not run when the stapler door is open 1 Close the stapler door until it clicks into place 2 Press Clearing jams 151 ...

Page 152: ...e latch to open the stapler door 2 Pull the latch of the staple cartridge holder down and then pull the holder out of the printer 3 Use the metal tab to lift the staple guard and then remove any loose staples Clearing jams 152 ...

Page 153: ... down on the staple guard until it snaps into place 5 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place 6 Close the stapler door 7 Press Clearing jams 153 ...

Page 154: ...the printer and the host computer print server option or other network device All options are properly installed The printer driver settings are correct Once you have checked each of these possibilities turn the printer off wait for about 10 seconds and then turn the printer back on This often fixes the problem Embedded Web Server does not open These are possible solutions Try one or more of the f...

Page 155: ...ge will print on the paper loaded in the selected tray This may cause clipping of text or images Try one or more of the following To select the paper tray with the correct paper size or type press the up or down arrow button until Paper Changed Continue appears and then press To ignore the message and print from the tray selected for the print job press the up or down arrow button until Use Curren...

Page 156: ... or down arrow button until Use Current Src appears and then press To cancelthe currentprintjob pressthe up ordown arrowbutton until Cancel jobappears and thenpress For more information press the up or down arrow button until Show me or Tell me more appears and then press Check duplex connection Try one or more of the following Turn the printer off and then back on If the error occurs a second tim...

Page 157: ...the up ordownarrow buttonuntil Continue appears and thenpress to clearthe message and print without using the tray Close door x Close the specified door Close door or insert cartridge The cartridge is missing or not installed correctly Insert the cartridge and then close all doors and covers Close finisher side door Close the finisher side door to clear the message Close finisher top cover Close t...

Page 158: ... Cancel the print job Press the up or down arrow button until Cancel job appears and then press Install envelope feeder or cancel print job Try one or more of the following Install the envelope feeder 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Install the envelope feeder 4 Connect the power cord to a properly grounded outlet 5 Restart the printer Cancel the print job Pre...

Page 159: ...specified source to clear the message and continue printing Cancel the print job Press the up or down arrow button until Cancel job appears and then press Load Manual Feeder with Custom Type Name Try one or more of the following Load the multipurpose feeder with the correct paper type and size If the printer finds a tray that has paper of the correct type it uses the paper from that tray If the pr...

Page 160: ...multipurpose feeder Ignore the request and print on paper that is already beingused inone of the input sources Press the up or down arrow button until Automatically select appears and then press The current job may not print correctly If the printer finds a source that has paper of the correct type it uses the paper from that source If the printer cannotfinda source withthe correctpapertype itprin...

Page 161: ...ve the specified bins 4 Reattach the bins 5 Connect the power cord to a properly grounded outlet 6 Restart the printer If the error occurs again 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Remove the specified bins 4 Contact Customer Support Pressthe up ordownarrow buttonuntil Continue appears and thenpress to clearthe message and print without using the specified bins Re...

Page 162: ...paper from all output bins to clear the message and continue printing Remove paper from linked set bin name Remove the paper from the specified bin The printer automatically senses paper removal and resumes printing If removing the paper does not clear the message then press the up or down arrow button until Continue appears and then press to clear the message Unsupported disk An unsupported print...

Page 163: ...l job appears and then press 35 Insufficient memory to support Resource Save feature Try one or more of the following Press the up or down arrow button until Continue appears and then press to disable Resource Save and continue printing To enable Resource Save after receiving this message make sure the link buffers are set to Auto and then exit the menus to activate the link buffer changes When Re...

Page 164: ...arrow button until Cancel job appears and then press Install additional printer memory 50 PPDS font error Try one or more of the following Press the up or down arrow button until Continue appears and then press to clear the message and continue printing The printer cannot find a requested font From the PPDS menu select Best Fit and then select On The printer will find a similar font and reformat t...

Page 165: ...inter power off 2 Unplug the power cord from the wall outlet 3 Remove the unsupported option card from the printer system board 4 Connect the power cord to a properly grounded outlet 5 Turn the printer power back on 56 Standard USB port disabled Try one or more of the following Press the up or down arrow button until Continue appears and then press to clear the message The printer discards any dat...

Page 166: ...back on 58 Too Many Trays Attached Turn the printer off Unplug the power cord from the wall outlet Remove the excess trays Turn the printer back on 59 Incompatible Duplex Only options designed specifically for this printer are supported Try one or more of the following Remove the duplex unit Press the up or down arrow button until Continue appears and then press to clear the message and continue p...

Page 167: ...to haveroutinemaintenance done Ordera maintenance kit whichcontainsalltheitemsnecessary to replace the pick rollers the charge roll the transfer roller and the fuser 84 PC Kit life warning The photoconductor kit is near exhaustion Try one or more of the following Replace the photoconductor kit Press the up or down arrow button until Continue appears and then press to clear the message and continue...

Page 168: ...urn the printer back on If the clock graphic and Ready do not appear then turn the printer off and contact Customer Support Jobs do not print These are possible solutions Try one or more of the following MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper ...

Page 169: ...le solutions Try one or more of the following PARTIAL JOB NO JOB OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data Delete the print job and then print it again For PDF documents recreate the PDF and then print it again MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them Jo...

Page 170: ... job Turn the printer off and back on to exit Hex Trace mode Tray linking does not work These are possible solutions Try one or more of the following LOAD THE SAME SIZE AND TYPE OF PAPER Load the same size and type of paper in each tray to be linked Move the paper guides to the correct positions for the paper size loaded in each tray USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS Print a menu set...

Page 171: ... arrow button until Print Timeout appears and then press 6 Press the up or down arrow button until the value you want appears and then press Solving option problems Settings chosen from the software program or application can change or override settings chosen from the printer controlpanel If anoptionisnotfunctioning then make sure it isselected inthe softwareaswellastheprintercontrol panel Option...

Page 172: ...rawer problems Try one or more of the following THE ELEVATOR TRAY IS NOT WORKING PROPERLY Make sure the printer is properly connected to the 2 000 sheet drawer Make sure the printer is turned on Make sure that the power cord is plugged firmly into the back of the 2 000 sheet drawer If the tray is empty then load paper in the tray Clear any jams THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER M...

Page 173: ...pecify the settings from Print Properties For Macintosh users specify the settings from the Print dialog MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY Memory card Make sure the memory card is securely connected to the printer system board Flash memory card Make sure the flash memory card is securely connected to the printer system board Hard disk with adapter Make sure the hard disk is secu...

Page 174: ...rpose feeder CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package Store paper in its original wrapper until you use it Paper jam message remains after jam is cleared 1 Clear jammed paper from the entire paper path 2 Press the up or down arrow button until Conti...

Page 175: ...ars and then the pagesprint The message remains on the printer control panel display until all the pages print 5 Aftertheprintqualitytestpagesprint presstheupordownarrowbuttonuntil Exit Config Menuappears and then press The information in the following topics may help you solve print quality problems If these suggestions still do not correct the problem then call for service You may have a printer...

Page 176: ...ize setting For Windows users specify the size from Print Properties For Macintosh users specify the size from the Page Setup dialog Ghost images ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray 1 From the printer control panel Paper menu check the Paper Type setting 2 Before sending the job to print specify the ...

Page 177: ...Paper Size setting 2 Before sending the job to print specify the correct size setting For Windows users specify the size from Print Properties For Macintosh users specify the size from the Page Setup dialog Paper curl These are possible solutions Try one or more of the following CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray 1 From the printer co...

Page 178: ...l panel Paper menu check the Paper Type setting 2 Before sending the job to print specify the correct type setting For Windows users specify the type from Print Properties For Macintosh users specify the type from the Print dialog CHECK THE PAPER Avoid textured paper with rough finishes THE TONER MAY BE LOW When 88 Cartridge Low appears or when the print becomes faded replace the toner cartridge T...

Page 179: ...ear on transparencies or paper These are possible solutions Try one or more of the following ENSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect choose a different fill pattern from your software program CHECK THE PAPER TYPE Try a different type of paper Use only the recommended transparencies Ensure that the Paper Type setting matches what is loaded in the tray or feeder Ensu...

Page 180: ...hange these settings from the Print dialog and pop up menus THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package Store paper in its original wrapper until you use it CHECK THE PAPER Avoid textured paper with rough finishes CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray 1 From the printer control panel Paper menu ch...

Page 181: ...TURE DUE TO HIGH HUMIDITY Load paper from a fresh package Store paper in its original wrapper until you use it CHECK THE PAPER Avoid textured paper with rough finishes CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray 1 From the printer control panel Paper menu check the Paper Type setting 2 Before sending the job to print specify the correct type s...

Page 182: ...ABCDE ABCDE These are possible solutions Try one or more of the following THE TONER IS SMEARED Select another tray or feeder to feed paper for the job From the printer control panel Paper Menu select the Default Source For Windows users select the paper source from Print Properties For Macintosh users select the paper source from the Print dialog and pop up menus THE TONER CARTRIDGE IS DEFECTIVE R...

Page 183: ...he paper source from the Print dialog and pop up menus THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Clear any paper you see THERE IS TONER IN THE PAP...

Page 184: ...aper menu check the Paper Type setting 2 Before sending the job to print specify the correct type setting For Windows users specify the type from Print Properties For Macintosh users specify the type from the Print dialog CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu make sure the Paper Texture setting matches the paper loaded in the tray Toner specks These are possible...

Page 185: ...type from the Print dialog Uneven print density Example Cause Solution ABCDE ABCDE ABCDE Toner cartridge is worn or defective Replace the toner cartridge Photoconductor is worn or defective Replace the photoconductor Contacting Technical Support When you call Technical Support describe the problem you are experiencing the message on the display and the troubleshooting steps you have already taken ...

Page 186: ...Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Contacting Dell You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries o...

Page 187: ...factures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide Appendix 187 ...

Page 188: ...ce cartridge 167 A Active NIC menu 98 AppleTalk menu 103 attaching cables 36 B Bin Setup menu 96 C cables Ethernet 36 USB 36 calling Technical Support 185 canceling a job from Macintosh 83 from the printer control panel 83 from Windows 83 card stock loading 60 tips on using 78 Change input src to Custom String 155 Change input src to Custom Type Name 155 Change input src to size 155 Change input s...

Page 189: ... network 40 42 installing options in driver 39 printer software 38 installing options order of installation 35 installing printer software adding options 39 Internal Solutions Port installing 25 troubleshooting 173 Internal Solutions Port network changing port settings 48 IPv6 menu 102 J jams avoiding 140 locating jam areas 141 locations 141 numbers 141 jams clearing 200 141 201 142 202 and 203 14...

Page 190: ...reprinted forms 68 recycled 69 selecting 68 selecting weight 92 setting size 52 setting type 52 storing 69 unacceptable 68 Universal Paper Size 95 Universal size setting 53 paper and specialty media loading paper size detecting 52 paper drawers installing 35 paper feed troubleshooting message remains after jam is cleared 174 page that jammed does not reprint 174 paper jams avoiding 140 paper jams ...

Page 191: ...d 165 58 Too many flash options installed 166 59 Incompatible Duplex 166 59 Incompatible envelope feeder 166 59 Incompatible output bin x 166 59 Incompatible tray x 167 61 Defective disk 167 80 Routine maintenance needed 167 84 PC Kit life warning 167 84 Replace PC Kit 167 88 Cartridge low 167 88 yy Replace cartridge 167 Change input src to Custom String 155 Change input src to Custom Type Name 15...

Page 192: ...dard Network menu 99 standard tray loading 54 Status Monitor Center 73 status of supplies checking 130 storing paper 69 supplies 129 Substitute Size menu 90 supplies conserving 129 status of 130 storing 129 system board accessing 19 T TCP IP menu 101 tips labels paper 78 toner cartridge replacing 131 transparencies loading 60 tips on using 77 tray linking 65 66 tray unlinking 65 66 trays linking 6...

Page 193: ...3 Universal Setup menu 95 unlinking trays 64 Unsupported disk 162 USB menu 104 USB port 36 Utilities menu 121 V Verify print jobs 78 printing for Macintosh users 79 printing for Windows users 79 viewing reports 138 W Web site finding 13 Windows wireless network installation 40 wired network setup using Windows 45 wired networking using Macintosh 45 Wireless menu 103 wireless network configuration ...

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