Dell 2350 - Wireless WLAN Broadband Router, User Manual

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product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use
an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you
and inform you of service alternatives that are available to you on a fee basis
.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years following the first year of all limited warranties : We will
replace any defective part with new or refurbished parts, if we agree that it needs to be
replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long
as you return the original part to us within thirty days after we ship the replacement part
to you. If we do not receive the original part within thirty days, we will charge to your
credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). We are not responsible for
lost or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of
the service contract. Please refer to that contract for details on how to obtain service.
Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through
us a service contract with one of our third-party service providers, please refer to that
contract (mailed to you with your invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished parts and
systems are parts or systems that have been returned to Dell, some of which were never
used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited
warranty for the product you bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the
service you receive under this limited warranty, please let us know. We have found that
the best way to resolve issues regarding our limited warranty is to work together. If, after
those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore,
ANY CLAIM, DISPUTE, OR
CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER
PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON
LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL
arising from
or relating to this limited warranty, its interpretation, or the breach, termination or validity
thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or
any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY
BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM