Dell 210-AXVH User Manual Download Page 88

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Troubleshooting

Always On USB Type-C (Thunderbolt™) Charging

The monitor allows you to charge your notebook or mobile devices through the
Thunderbolt™ 3 Active cable even when the monitor is powered off. See

USB-C

Charging 90 W

for more information. You may need to update to the latest

firmware for this feature to function properly.

Firmware update

You may verify your current firmware revision in

Firmware

. If this is not available,

go to the Dell download support site for the latest application installer (

Monitor

Firmware Update Utility.exe

) and refer to the Firmware Update Instruction

User’s Guide:

www.dell.com/UP3221Q

If the firmware update process is not completed properly, when you try to turn on
the monitor, a warning message appears:

Refer to instructions in the Firmware Update Instruction User’s Guide and update
the monitor’s firmware again. Do not turn off the Firmware Update Utility tool until
the update is complete.

Summary of Contents for 210-AXVH

Page 1: ...Dell UltraSharp 32 HDR PremierColor Monitor UP3221Q User s Guide Model UP3221Q Regulatory model UP3221Qb ...

Page 2: ...right 2020 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U S and or other countries USB Type C and USB C are registered trademarks of USB Implement...

Page 3: ...ted Video Modes 16 Preset Display Modes 17 Multi Stream Transport MST Modes 18 Electrical Specifications 18 Physical Characteristics 19 Environmental Characteristics 21 Power Management Modes 22 Pin Assignments 24 Plug and Play Capability 26 Universal Serial Bus USB Interface 26 USB Downstream Connector 27 Thunderbolt 3 Connector 28 USB Ports 28 LCD Monitor Quality and Pixel Policy 29 Maintenance ...

Page 4: ...ng the Monitor Stand 42 Wall Mounting Optional 43 Operating the Monitor 44 Power On the Monitor 44 Using the Joystick Control 44 Using the On Screen Display OSD Menu 45 Accessing the Menu Launcher 45 Accessing the Menu System 46 OSD Warning Messages 67 Setting the Maximum Resolution 71 Performing Color Calibration 72 Using the OSD menu 72 Using the Shortcut Key with video signal 73 Using the Short...

Page 5: ...nitor 83 Troubleshooting 85 Self Test 85 Built in Diagnostics 86 Always On USB Type C Thunderbolt Charging 88 Firmware update 88 Common Problems 89 Product Specific Problems 92 Universal Serial Bus USB Specific Problems 94 Appendix 96 FCC Notices U S Only and Other Regulatory Information 96 Contact Dell 96 Video and USB Support over USB C 97 Purchasing a Thunderbolt 3 Passive Cable 98 ...

Page 6: ... received all the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Display Stand Riser ...

Page 7: ...About Your Monitor 7 Stand Base I O Cover Monitor Hood Power Cable Varies by Country HDMI Cable DP Cable DP to DP Thunderbolt 3 USB Type C Active Cable ...

Page 8: ...ut Your Monitor USB Type C to Type A Cable Factory Calibration Report Calibration and Validation Techsheet Thunderbolt 3 Connection Techsheet Quick Setup Guide Safety Environmental and Regulatory Information ...

Page 9: ...MI DP and Thunderbolt 3 sources HDMI DP and Thunderbolt 3 connection supports 10 bit color Frame Buffering allows 24 25 Hz video to be displayed in 48 50 Hz at 10 bit color Single Thunderbolt 3 to supply power Up to 90 W to a compatible notebook while receiving video data signal Built in Color Calibration functionality Multi Stream Transport MST capability via Thunderbolt 3 connection Tilt swivel ...

Page 10: ...10 About Your Monitor Identifying Parts and Controls Front View Description 1 LED indicator to display the monitor s power status Label ...

Page 11: ...eleases stand from monitor 4 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 5 Cable management clips To organize the cables neatly 6 Power On Off button Turns the monitor on or off 7 Joystick Use to control the OSD menu For more Information see Operating the Monitor 8 Security lock slot Secures monitor with security lock security l...

Page 12: ... Connect the power cable shipped with your monitor 2 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm screw screw not included 3 HDMI port connector 2 Connect your computer with HDMI cable 4 DisplayPort in connector Connect your computer with DP cable 5 Audio Line out Connect your speakers ...

Page 13: ...rbolt 3 Downstream USB Type C port Connect the Thunderbolt 3 Active cable that came with your monitor to the computer mobile devices a second monitor or other Thunderbolt devices This port supports USB Power Delivery up to 15 W PD 5 V 3 A Data and DisplayPort video signal Thunderbolt 3 supports MST Multi Stream Transport capable monitor To enable MST refer to instruction on section Connecting the ...

Page 14: ...stic plug when using this port NOTE This port is used exclusively for connecting external colorimeters Do not plug in other USB devices Model UP3221Q Screen type Active matrix TFT LCD Panel technology In Plane Switching Type Aspect ratio 16 9 Viewable image Diagonal Horizontal Active Area Vertical Active Area Area 800 05 mm 31 5 in 697 31 mm 27 45 in 392 23 mm 15 44 in 273505 9 mm2 423 93 in 2 Pix...

Page 15: ...lt Color Space preset SDR Average ΔE 1 NOTE Only for DCIP3 D65 BT 709 D65 and sRGB D65 Average ΔE 2 NOTE Only for Adobe RGB D65 and Adobe RGB D50 HDR ST 2084 PQ ΔE ITP 3 5 HLG ΔE 3 5 NOTE Select Factory Reset to return Calibration accuracy to default presets Connectivity 1 x DP 1 4 HDCP 2 2 2 x HDMI 2 0 HDCP 2 2 1 x Thunderbolt 3 Upstream port DP1 4 1 x Thunderbolt 3 Downstream port DP1 4 2 x Supe...

Page 16: ... at 60 Hz Supported Video Modes Video display capabilities HDMI DP playback 480p 576p 720p 1080i 1080p QHD UHD Interlacing mode is not supported under PBP mode Adjustability Height adjustable stand Tilt Swivel Pivot 160 mm 5 to 21 30 to 30 90 to 90 NOTE Do not mount inverse 180 landscape orientation as it may damage the monitor Dell Display Manager DDM Compatibility Yes Security Security lock slot...

Page 17: ... x 864 VESA 1280 x 1024 VESA 1280 x 1024 VESA 1600 x 1200 VESA 1920 x 1080 VESA 2048 x 1280 R VESA 3840 x 2160 DP Thunderbolt VESA 3840 x 2160 HDMI 2560 x 1440 2048 x 1080 2048 x 1080 31 5 59 9 25 2 37 5 75 0 31 5 31 5 70 1 28 3 37 9 60 3 40 0 46 9 75 0 49 5 48 4 60 0 65 0 60 0 75 0 78 8 67 5 75 0 108 0 64 0 60 0 108 0 80 0 75 0 135 0 75 0 60 0 162 0 67 5 60 0 148 5 78 9 59 9 174 3 133 3 60 0 533 ...

Page 18: ...gnals HDMI 2 0 DP 1 4 600 mV for each differential line 100 ohm input impedance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 4 5 A typical Inrush current 120 V 50 A Max at 0 C cold start 240 V 100 A Max at 0 C cold start Not Support HDMI 2 0 optional specification include HDMI Ethernet Channel HEC Audio Return Channel ARC standard for 3D format an...

Page 19: ...tandard USB devices Signal cable type Digital HDMI 19 pins Digital DisplayPort 20 pins Digital Thunderbolt 3 24 pins Universal Serial Bus USB Type C to Type A NOTE Dell monitors are designed to work optimally with the video cables that are shipped with your monitor As Dell does not have control over the different cable suppliers in the market the type of material connector and process used to manu...

Page 20: ... dimensions Height extended 488 3 mm 19 22 in Height compressed 441 5 mm 17 38 in Width 345 0 mm 13 58 in Depth 250 0 mm 9 84 in Weight Weight with packaging 24 33 kg 53 62 lb Weight with stand assembly hood and cables 18 07 kg 39 83 lb Weight without stand assembly with cable cover attached For wall mount or VESA mount considerations no cables 11 31 kg 24 93 lb Weight of stand assembly 5 59 kg 12...

Page 21: ...F Shipping 20 C to 60 C 4 F to 140 F Operating 10 to 90 non condensing Non operating Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Operating 3 048 m 10 000 ft maximum Non operating 12 192 m 40 000 ft maximum 1 297 BTU hour maximum 239 BTU hour typical About Your Monitor 21 Environmental Characteristics Model UP3221Q Compliant Standards Temperature Humidity Altitude Thermal dissi...

Page 22: ... than 0 5 W Switch off Off Less than 0 3 W Power Consumption Pon 39 W Total Energy Consumption TEC 138 37 kWh Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on the...

Page 23: ...rmal operation mode When the Joystick is pressed in the Standby Mode the following message will be displayed Activate the computer and the monitor to gain access to the OSD NOTE The message may be slightly different according to the connected input signal ...

Page 24: ...ayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 25: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 26: ...ection gives you information about the USB ports that are available on the monitor Transfer Speed Data Rate Power Consumption Super speed 10 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Thunderbolt 3 USB Type C Description Video DP1 2 Passive cable DP1 4 Active cable Data USB 2 0 USB 3 2 Active Thunderbolt 3 only Power Delivery PD Thunderb...

Page 27: ...About Your Monitor 27 USB Downstream Connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX ...

Page 28: ... SuperSpeed USB 5 10 Gbps USB 3 2 Gen 1 2 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the Standby mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality Pin Number Signal Name Pin Number Signal Name A1 GND B1 Cable Detection A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC1 B...

Page 29: ...nstructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using deterg...

Page 30: ...ructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Remove the stand riser stand base I O cover and hood from the packaging cushion 3 Insert the stand base blocks fully into the stand slot 4 Lift the screw handle and turn t...

Page 31: ...cover as shown to expose the VESA area for stand assembly 7 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Page 32: ...r 8 Place the monitor upright with the protective cushion attached NOTE Lift the monitor carefully to prevent it from slipping or falling CAUTION Do not hold or lift the monitor by the colorimeter tray when moving the monitor ...

Page 33: ...g Up the Monitor 33 9 Tear apart the zipper die cut in the middle of the protective cushion then remove the protective cushion from the left and right side of the monitor 10 Remove the cover from the monitor ...

Page 34: ...34 Setting Up the Monitor Attaching the Monitor Hood To install your monitor hood 1 Take out the hood that came with the monitor 2 Unfold the hood with the U channel strips on both flaps facing inwards ...

Page 35: ...ING Before you begin any of the procedures in this section follow the Safety Instructions NOTE Do not connect all cables to the computer at the same time To connect your monitor to the computer 1 Turn Off your computer and disconnect the power cable 2 Connect the HDMI DP Thunderbolt 3 Active cable from the monitor to your computer or device ...

Page 36: ... settings from HDMI 2 0 to HDMI 1 4 Press the Joystick to activate the OSD menu Toggle the Joystick to highlight Input Source then press the joystick to enter the submenu Toggle the Joystick to highlight HDMI Press and hold the Joystick for approximately 10 seconds and the HDMI configuration message appears Toggle the Joystick to select Yes and change the settings Repeat the above steps to change ...

Page 37: ...mpliant port PD Version 3 0 delivers up to 90 W of power If your notebook requires more than 90 W to operate and the battery is drained it may not be powered up or charged with the USB PD port of UP3221Q Thunderbolt 3 is not supported on versions of Windows prior to Windows 10 NOTE The UP3221Q monitor ships with a USB C Thunderbolt 3 Active cable The USB C DP cable is not included If you are using...

Page 38: ...ive cable from the Thunderbolt upstream port of Monitor One to your computer or device 3 Connect the other Thunderbolt 3 Active Passive cable or USB Type C cable from the Thunderbolt downstream port of Monitor One to the Thunderbolt upstream port of Monitor Two Refer to the following table for available types of cable Host UP3221Q Monitor One UP3221Q Monitor Two You can use the following cable typ...

Page 39: ...ed connecting the DisplayPort HDMI cable follow the procedures below to connect the USB Type C to Type A cable to the computer and complete your monitor setup 1 Connect the computer connect the Thunderbolt 3 upstream port with the USB Type C end of the cable cable supplied 2 Connect the USB Type A end of the cable to an appropriate USB port on your computer 3 Connect the USB peripherals to the Sup...

Page 40: ...y offers USB data transfer in this scenario CAUTION The graphics are used for the purpose of illustration only Appearance of the computer may vary Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 41: ...Setting Up the Monitor 41 Attaching the I O Cover Align and place the I O Cover within the recess compartment NOTE Ensure that all cables pass through cable management clip on the monitor ...

Page 42: ...Direct contact with hard objects might cause damage to the curved monitor NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Press and lift the cover latch to release and remove the...

Page 43: ...n a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity o...

Page 44: ...adjustments 1 Press the Joystick button to launch the OSD main menu 2 Move the Joystick up down left right to toggle between options 3 Press the Joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the Menu...

Page 45: ...d left directional navigation Move right to enter the submenu Move left to exit from the submenu For 2 way up and down directional navigation Toggles between the menu items Increases up or decreases down the parameters of selected menu item Menu Launcher Icon Description 1 Shortcut key Input Source Select this icon to set the Input Source 2 Shortcut key Calibrate Now Select this icon to start the ...

Page 46: ...he settings and then wait for the OSD menu to disappear 3 Shortcut key Display Info Select this icon to display the monitor s current status 4 Shortcut key Color Space Select this icon to set Color Space setting 5 Shortcut key Validate Now Select this icon to start the color validation process 6 Menu Select this icon to launch the On Screen Display OSD See Accessing the Menu System 7 Exit Select t...

Page 47: ...Operating the Monitor 47 Icon Menu and Submenus Description Color Use Color to adjust the color setting mode ...

Page 48: ...or User 3 to set preferred color space parameter E g Color Space User 1 Color Gamut DCI P3 White Point D50 Gamma 2 6 Luminance 48 cd m2 Manual HDR mode without color volume metadata presented in video content may be achieved via User 1 User 2 or User 3 allowing force selection of HDR EOTF between ST 2084 PQ and HLG NOTE Calibrate User 1 User 2 or User 3 settings directly to CAL 1 or CAL 2 NOTE Fac...

Page 49: ...nce adjusts the luminance of the backlight Toggle the Joystick up to increase the luminance and toggle the Joystick down to decrease the luminance min 45 max 350 NOTE Changes made in Luminance menu will not be saved in the preset color space NOTE Luminance is grayed out when Color Space is set to CAL 1 or CAL 2 ...

Page 50: ...Thunderbolt 90 W input source DP Select the DP input when you are using the DisplayPort DP connector Press the Joystick to select the DP input source HDMI 1 Select the HDMI 1 input when you are using the HDMI 1 connector Press the Joystick to select the HDMI 1 input source HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector Press the Joystick to select the HDMI 2 input source Au...

Page 51: ...t asking when the Thunderbolt 3 Active cable is connected No Never automatically switch to Thunderbolt 90 W video input when the Thunderbolt 3 Active cable is connected NOTE Auto Select for Thunderbolt 90 W is only available when Auto Select is turned On Rename Inputs Allows you to rename the input source Reset Input Source Reset your monitor input settings to the factory settings Display Use Disp...

Page 52: ... 3 Title Safe Center Crosshair or Thirds Marker Color Adjusts the Marker Color to Gray Red Green or Blue Set Video Data Range Adjusts the Set Video Data Range to Auto Full or Limited Overscan Frame by 5 Allows you to set the Overscan Frame by 5 On or Off NOTE This function will only apply to the main window in PBP Mode Show Blue Channel only Allows you to set the Show Blue Channel only to On or Of...

Page 53: ...the screen with respect to the center to achieve uniform brightness and color over the entire screen NOTE User is advised to use factory default luminance setting when Uniformity Compensation is turned on For other luminance level setting the uniformity performance may deviate from the data shown on the Factory Calibration Report HDR The HDR High Dynamic Range feature enhances the display output b...

Page 54: ...erating the Monitor PBP This function brings up a window displaying image from another input source X X X X X X X X Main Window Sub Window Thunderbolt 90 W DP Thunderbolt 90 W DP HDMI 1 HDMI 1 HDMI 2 HDMI 2 ...

Page 55: ...Operating the Monitor 55 PBP Mode Adjusts the PBP Picture by Picture mode to AA AB or Off Press the Joystick to enable PBP mode ...

Page 56: ... Not available when PBP mode is set to AA Video Swap Select to swap videos between main window and sub window in PBP mode Press the Joystick to swap main window and sub window Gamma Sub Adjusts the Gamma Sub to 1 6 1 8 2 0 2 2 2 4 2 6 BT 1886 sRGB or Native NOTE Not available when Color Gamut Sub is set to Native White Point Sub Adjusts the White Point Sub to D50 D55 D60 D63 D65 D93 or Native NOTE...

Page 57: ...djusts the Video Data Range to Auto Full or Limited Reset PBP Select this option to restore default PBP settings Calibration Perform color calibration with the built in colorimeter Calibrate Now Allows you to start color calibration NOTE Select desired calibration targets before starting calibration process NOTE When using a supported external colorimeter ensure that it is plugged into the dedicat...

Page 58: ...sive is selected the calibration time is approximately 10 minutes Calibration Warm Up Time Set the warm up time to 20 mins or 30 mins Built in Colorimeter Profile Allows you to set the Built in Colorimeter Profile to Default or Correlated correlated with external colorimeter Switching the profile may cause inconsistent result to previous calibration It is recommended to re calibrate the monitor af...

Page 59: ... you to examine the most recent calibration results Reset Calibration Select this option to restore default Calibration settings Validation Perform validation on color calibration with the built in colorimeter Validate Now Allows you to start color validation NOTE Select desired validation targets before starting calibration process NOTE When using a supported external colorimeter ensure that it i...

Page 60: ...uto Recalibrate if ΔE2000 2 Allows you to set the Auto Recalibrate if ΔE2000 2 to Yes or No NOTE Function name on your display may vary Flash Color Patches During Warm up Allows you to set the Flash Color Patches During Warm up to Yes or No Calibration Module Power Allows you to set the Calibration Module Power to On or Off NOTE Calibration Module Power must be On to enable Validation function Sho...

Page 61: ...r to Off Calibration Validation or Calibration Validation Schedule Sessions Allows you to set the Schedule Sessions to Every 200 Hours or at user preferred interval Quarterly Monthly Weekly or Daily Operation Mode Allows you to set the Operation Mode to Prompt before starting session or Carry out in sleep mode ...

Page 62: ...ch German Brazilian Portuguese Russian Simplified Chinese or Japanese Auto Rotation Allows you to set the monitor Auto Rotation to On or Off Transparency Select this option to change the menu transparency by toggling the Joystick up or down Minimum 0 Maximum 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Toggle the Joystick up or...

Page 63: ... the Power Button is locked and not accessible by the user Menu Power Buttons Both the Joystick Power Button are locked and not accessible by the user Color Custom Settings Color menu settings are locked and not accessible by the user The default setting is Disable Alternative Lock Method for Joystick You can also toggle and hold the Joystick to the left for 4 seconds to set the lock options NOTE ...

Page 64: ...LED Allows you to set the power LED indicator on or off to save energy USB C Charging 90 W Allows you to enable or disable the Always On USB Type C Charging function during monitor Power Off mode Other USB Charging Allows you to enable or disable USB Type A and USB Type C Downstream Ports charging function during monitor standby mode NOTE This option is only available when the USB Type C Upstream ...

Page 65: ...efault is Off Reset Personalization Reset all settings under the Personalize menu to the factory preset values Others Display Info Displays the monitor s current settings Set Date and Time Set the date and time for the monitor NOTE Please sync the date and time when Setting up the monitor for the first time Monitor has been disconnected from power for more than 10 days ...

Page 66: ...able via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting On ...

Page 67: ...tal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 2160 Firmware Displays the firmware version of your monitor Service Tag Displays the service tag serial number of your monitor Acknowledge SDK access Allows you to set the Acknowledge SDK access function to On or Off Reset Others Reset all settings under the Others menu to the factory preset values Factory Res...

Page 68: ...ore the Lock function is activated NOTE The message may be slightly different according to the selected settings When the monitor enters the Standby Mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD NOTE The message may be slightly different according to the connected input signal ...

Page 69: ...ther Thunderbolt 90 W HDMI or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears NOTE The message may be slightly different according to the connected input signal When the monitor is under DP HDMI input and a Thunderbolt 3 Active cable is connected to a notebook that supports DP Alternate Mode if Auto Select for Thunderbolt 90 W is enabl...

Page 70: ...70 Operating the Monitor When Factory Reset is selected the following message appears When Yes is selected the following message appears See Troubleshooting for more information ...

Page 71: ...pdown list of Resolution and select 3840 x 2160 4 Click Apply If you do not see 3840 x 2160 as an option you may need to check whether your graphic card supports 4K 60 Hz If it does support 4K 60 Hz update your graphic driver If it does not support 4K 60 Hz depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com su...

Page 72: ...libration with the built in colorimeter to calibrate the color of your monitor Using the OSD menu 1 Using the OSD menu set the calibration criteria based on your preference Then select Calibrate Now 2 The following message appears select Yes to continue the process ...

Page 73: ...or 73 3 Calibration will start automatically Using the Shortcut Key with video signal 1 Press the Joystick to display the shortcut keys 2 Select the icon 3 The following message appears select Yes to continue the process ...

Page 74: ... Key without video signal You can perform calibration for the monitor without acquiring an input signal from the computer 1 Press the Joystick to display the OSD menu 2 Toggle to the Calibration menu and set the calibration criteria based on your preference Then select Calibrate Now ...

Page 75: ...Monitor 75 3 The following message appears select Yes to continue the process 4 Calibration will start automatically NOTE Calibration at Portrait Mode is not supported NOTE For detailed functionality see Calibration ...

Page 76: ...ess press the Joystick the following message appears 2 Select Yes to stop the process Performing Color Validation Perform Validation on color calibration with the built in colorimeter Using the OSD menu 1 Using the OSD menu set the validation criteria based on your preference Then select Validate Now to start the validation process ...

Page 77: ...tor 77 2 The following message appears select Yes to continue the process 3 Validation will start automatically Using the shortcut key with video signal 1 Press the Joystick to display the shortcut keys 2 Select the icon ...

Page 78: ...rt automatically Using the shortcut key without video signal You can perform validation for the monitor without acquiring an input signal from the computer 1 Press the Joystick to display the OSD menu 2 Toggle to the Validation menu and set the validation criteria based on your preference Then select Validate Now ...

Page 79: ...e Monitor 79 3 The following message appears select Yes to continue the process 4 Validation will start automatically NOTE Validation at Portrait Mode is not supported NOTE For detailed functionality see Validation ...

Page 80: ...rating the Monitor Stopping the Validation Process You can stop the validation process at any time 1 During validation process press the Joystick the following message appears 2 Select Yes to stop the process ...

Page 81: ...5000 P6000 etc For a full range of HDR capable Nvidia graphics cards refer to Nvidia website www nvidia com Driver that supports Full Screen Playback mode e g PC games UltraBluRay players HDR on Win 10 Redstone 2 OS 381 65 or later AMD HDR capable AMD graphics cards RX480 RX470 RX460 WX7100 WX5100 WX4100 etc For a full range of HDR capable AMD graphics cards refer to www amd com Check HDR driver s...

Page 82: ...th a stand When any other stand is bought please refer to the respective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory ...

Page 83: ...tically up to 160 mm The figure below illustrates how to extend the stand vertically Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical Extension and fully tilted up to avoid hitting the bottom edge of the monitor ...

Page 84: ...84 Operating the Monitor Rotate clockwise Rotate counterclockwise ...

Page 85: ...ialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input the dialog shown below will continuously scroll through the screen NOTE The message may be slightly different according to the connected input signal 4 This box also appears during...

Page 86: ...screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Toggle and hold the Joystick to the left for 4 seconds the following message appears ...

Page 87: ...Carefully inspect the screen for abnormalities 5 Press the Joystick again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in green blue black white and text screens The test is complete when the text screen appears To exit press the Joystick again ...

Page 88: ...your current firmware revision in Firmware If this is not available go to the Dell download support site for the latest application installer Monitor Firmware Update Utility exe and refer to the Firmware Update Instruction User s Guide www dell com UP3221Q If the firmware update process is not completed properly when you try to turn on the monitor a warning message appears Refer to instructions in...

Page 89: ...ED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or ghosting Eliminate video extension cables Reset the monitor to factory settings ...

Page 90: ...ght Reset the monitor to factory settings Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Adjust horizontal vertical controls via OSD Horizontal Vertical Lines Screen has one or more lines Reset the monitor to factory settings Perform monitor self test feature check and determine if these lines are also in self te...

Page 91: ...properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Color Space in the Color menu OSD depending on the application Set the parameters of User 1 User2 or User 3 of the Color Space to user preferred settings Calibrate the monitor with the built in colorimeter Image retention from a static image left on the mo...

Page 92: ...hether the OSD menu is locked If yes toggle and hold the Joystick for 4 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the Standby Mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal...

Page 93: ...Off and then turned On again Unplug plug HDMI cable from docking device output No video at HDMI port When connected to some docking device at HDMI port there is no video when unplug plug Thunderbolt cable from the Notebook Unplug the HDMI cable from docking device then plug the docking Thunderbolt cable to Notebook Plug the HDMI cable 7 seconds later Troubleshooting 93 ...

Page 94: ...ged Check that the connected device is compliant with the Thunderbolt 3 specification The Thunderbolt 3 port supports USB 3 2 with speeds up to 10 Gbps and an output of 90 W Check that you use the Thunderbolt 3 Active cable shipped with your monitor No video when using Thunderbolt 3 connection after DC On Off wake up from Sleep No picture is showing Unplug plug Thunderbolt 3 Active cable Check tha...

Page 95: ...slowly or not working at all Check that your computer is SuperSpeed USB 5 10 Gbps USB 3 2 Gen 1 2 capable Some computers have USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless mouse is not working or lagging Do not respond or responds slowly Increase the di...

Page 96: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

Page 97: ...only USB C MFDP TBT3 Passive TBT3 Active USB C MFDP USB C MFDP TBT3 Passive TBT3 Active TBT3 USB C MFDP TBT3 Passive TBT3 Active Cable shipped with monitor NOTE TBT3 is the abbreviation of Thunderbolt 3 NOTE Refer to Bottom View for monitor port assignment NOTE Refer to Connecting the monitor for Thunderbolt Multi Stream Transport MST function for Daisy chain connection No No No USB2 0 USB2 0 3 2 ...

Page 98: ...te G_84846 merkmale html https www hama cz hama kabel thunderbolt 3 usb c typ c vidlice vidlice 20 gb s 100 w 1 m https www lindy international com Thunderbolt 3 Cable 2m htm websale8 ld0101 ld020102 pi 41557 https www lindy com tw ecommerce cable adapter thunderbolt3 41557 html 98 Appendix Purchasing a Thunderbolt 3 Passive Cable NOTE The links are for your reference only and are subject to chang...

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