“
Exception OE
”, “
Spool 32
”, or
“
Illegal Operation
” messages
appear.
“Fail To Print”, “A printer timeout
error occurred” messages appear.
These messages may appear during printing. Just keep waiting until the
machine finishes printing. If the message appears in standby mode or after
printing has been completed, check the connection and/or whether an error
has occurred.
Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows
error messages.
Common Linux problems
condition
Suggested solutions
The
machine
does not
print.
Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch
to the
Printers
tab in
Printers configuration
window to look at the list of available machines.
Make sure that your machine is displayed on the list. If not, open
Add new printer wizard
to
set up your device.
Check if the machine is started. Open
Printers configuration
and select your machine on the
printers list. Look at the description in the
Selected printer
pane. If its status contains
Stopped
string, press the
Start
button. After that normal operation of the machine should be restored.
The “stopped” status might be activated when some problems in printing occurred. For instance,
this could be an attempt to print a document when the port is claimed by a scanning application.
Ensure the port is not busy. Since functional components of machine (printer and scanner) share
the same I/O interface (port), the situation of simultaneous access of different user applications
to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to
gain control over the device. The other user will encounter “device busy” response. You should
open ports configuration and select the port assigned to your machine. In the
Selected port
pane you can see if the port is occupied by some other application. If this is the case, you should
either wait for completion of the current job or press the
Release port
button, if you are sure
that the present application is not functioning properly.
Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the
command line parameter, then remove it to print properly. For Gimp front-end, select “print” ->
“Setup printer” and edit command line parameter in the command item.
The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21)
has a problem with IPP (Internet Printing Protocol) printing. Use the socket printing instead of IPP
or install a later version of CUPS (cups-1.1.22 or higher).
The
machine
does not
print
whole
pages,
and
output is
printed on
half the
page.
It is a known problem that occurs when a color machine is used on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug
688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of
AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem.
I cannot
scan via
Gimp
Front-end.
Check if Gimp Front-end has Xsane:
Device dialog
. on the
Acquire
menu. If not, you should install
Xsane plug-in for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux
distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux
distribution CD or Gimp Front-end application.
If you wish to use another kind of scan application, refer to application’s Help.
I
encounter
error
“Cannot
open port
device
file” when
printing a
document.
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress.
Known versions of CUPS server break the print job whenever print options are changed and then try
to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the
abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If
this situation occurs, try to release the port by selecting
Release port
in
Port configuration
window.
The
machine
does not
Ensure your machine is attached to your computer, connected properly via the USB port, and is
turned on.
