Check for copy paper or pieces of copy paper remaining in the machine
after a paper jam has been cleared.
Toner cartridge produces fewer
copies than expected before running
out of toner.
Your originals may contain pictures, solids, or heavy lines. For example,
your originals may be forms, newsletters, books, or other documents
that use more toner.
The scanner lid may be left open while copies are being made.
Turn the machine off and back on.
Scanning problems
Condition
Suggested solutions
The scanner does not
work.
Make sure that you place the original to be scanned face down on the scanner
glass, or face up in the document feeder.
There may not be enough available memory to hold the document you want to
scan. Try the
Prescan
function to see if that works. Try lowering the scan
resolution rate.
Check that the machine cable is connected properly.
Make sure that the machine cable is not defective. Switch the cable with a
known good cable. If necessary, replace the cable.
Check that the scanner is configured correctly. Check scan setting in the
SmarThru or the application you want to use to make certain that the scanner
job is being sent to the correct port (for example, USB001).
The unit scans very slowly.
Check if the machine is printing received data. If so, scan the document after
the received data has been printed.
Graphics are scanned more slowly than text.
Communication speed slows in scan mode because of the large amount of
memory required to analyze and reproduce the scanned image. Set your
computer to the ECP printer mode through BIOS setting. It will help to increase
the speed. For details about how to set BIOS, refer to your computer user’s
guide.
Message appears on your
computer screen:
Device can’t be set
to the H/W mode
you want.
Port is being used
by another
program
.
Port is Disabled.
Scanner is busy
receiving or printing
data. When the
current job is
completed., try
again.
Invalid handle.
Scanning has failed.
There may be a copying or printing job in progress. Try your job again when
that job is finished.
The selected port is currently being used. Restart your computer and try again.
The machine cable may be improperly connected or the power may be off.
The scanner driver is not installed or the operating environment is not set up
properly.
Ensure that the machine is properly connected and the power is on, then restart
your computer.
The USB cable may be improperly connected or the power may be off.
Dell Scan and Fax Manager Problem
Condition
suggested solution
Dell Scan and Fax Manager
does not work.
Check your system requirements. Dell Scan and Fax Manager works in Windows
(See
System requirements
).
Common Windows problems
Condition
Suggested solutions
“
File in Use
” message appears
during installation.
Exit all software applications. Remove all software from the printer’s startup
group, then restart Windows. Reinstall the printer driver.
“
General Protection Fault
”,
Close all other applications, reboot Windows and try printing again.
