space of the computer is
insufficient to access the
print job.
The output tray is full.
Once the paper is removed from the output tray, the
machine resumes printing.
The machine selects
print materials from the
wrong paper source.
The paper option that
was selected in the
Printing Preferences
may be incorrect.
For many software applications, the paper source selection is
found under the Paper tab within the
Printing Preferences
.
Select the correct paper source. See the printer driver help
screen (See
Opening printing preferences
).
A print job is extremely
slow.
The job may be very
complex.
Reduce the complexity of the page or try adjusting the print
quality settings.
Half the page is blank.
The page orientation
setting may be incorrect.
Change the page orientation in your application. See the
printer driver help screen.
The paper size and the
paper size settings do not
match.
Ensure that the paper size in the printer driver settings
matches the paper in the tray.Or, ensure that the paper size
in the printer driver settings matches the paper selection in
the software application settings you use.
The machine prints, but
the text is wrong,
garbled, or incomplete.
The machine cable is
loose or defective.
Disconnect the machine cable and reconnect. Try a print job
that you have already printed successfully. If possible, attach
the cable and the machine to another computer that you
know works and try a print job. Finally, try a new machine
cable.
The wrong printer driver
was selected.
Check the application’s printer selection menu to ensure that
your machine is selected.
The software application
is malfunctioning.
Try printing a job from another application.
The operating system is
malfunctioning.
Exit Windows and reboot the computer. Turn the machine off
and back on again.
Pages print, but they are
blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary. If necessary, replace the
toner cartridge.
The file may have blank
pages.
Check the file to ensure that it does not contain blank pages.
Some parts, such as the
controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF file correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between
the PDF file and the
Acrobat products.
Printing the PDF file as an image may enable the file to print.
Turn on
Print As Image
from the Acrobat printing options.
It will take longer to print when you print a PDF file as
an image.
The print quality of
photos is not good.
Images are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you increase the photo size in the
software application, the resolution will be reduced.
Before printing, the
machine emits vapor
near the output tray.
Using damp paper can
cause vapor during
printing.
This is not a problem. Just keep printing.
The machine does not
print special- sized
paper, such as billing
paper.
Paper size and paper size
setting do not match.
Set the correct paper size in the
Custom Paper Size
Settings
in the
Paper
tab in the
Printing Preferences
(See
Opening printing preferences
).
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print
quality. See the table below to clear the problem.
Condition
Suggested Solutions
Light or faded print
If a vertical white streak or faded area appears on the page, the toner
supply is low. You may be able to temporarily extend the toner cartridge
life (See
Redistributing toner
). If this does not improve the print quality,
install a new toner cartridge.
The paper may not meet paper specifications; for example, the paper may
be too moist or rough (See
Print media specifications
).
