NOTE:
When troubleshooting a SAS controller, see the documentation for your operating system and the controller.
1
Run the appropriate diagnostic test. See the Using system diagnostics section.
2
Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
3
Remove the appliance cover.
4
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5
Ensure that each expansion card is firmly seated in its connector.
6
Install the appliance cover.
7
Reconnect the appliance to the electrical outlet, and turn on the appliance and attached peripherals.
8
If the problem is not resolved, turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
9
Remove the appliance cover.
10
Remove all expansion cards installed in the appliance.
11
Install the appliance cover.
12
Reconnect the appliance to the electrical outlet, and turn on the appliance and attached peripherals.
13
Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section.
14
For each expansion card you removed in step 10, perform the following steps:
a
Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
b
Remove the appliance cover.
c
Reinstall one of the expansion cards.
d
Install the appliance cover.
e
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the problem persists, see the Getting help section.
Troubleshooting expansion cards
Prerequisites
NOTE:
When troubleshooting an expansion card, you also have to see the documentation for your operating system and the
expansion card.
Steps
1
Run the appropriate diagnostic test. See the Using system diagnostics section.
2
Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
3
Remove the appliance cover.
4
Ensure that each expansion card is firmly seated in its connector.
5
Install the appliance cover.
6
Turn on the appliance and attached peripherals.
7
If the problem is not resolved, turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
8
Remove the appliance cover.
9
Remove all expansion cards installed in the appliance.
10 Install the appliance cover.
11 Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
12 For each expansion card you removed in step 8, perform the following steps:
a Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
b Remove the appliance cover.
c Reinstall one of the expansion cards.
d Install the appliance cover.
e Run the appropriate diagnostic test. See the Using system diagnostics section.
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Troubleshooting your appliance
