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Dell EMC Vostro 5490 Service Manual Download Page 1

Dell Vostro 5490 

Service Manual

Regulatory Model: P116G
Regulatory Type: P116G001

Summary of Contents for Vostro 5490

Page 1: ...Dell Vostro 5490 Service Manual Regulatory Model P116G Regulatory Type P116G001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 08 Rev A00 ...

Page 3: ...talling the hard drive 18 Solid state drive 19 Removing the M 2 2230 solid state drive 19 Removing the M 2 2242 solid state drive 20 Removing the M 2 2280 solid state drive 21 Replacing the SSD support bracket 21 Installing M 2 2230 solid state drive 22 Installing M 2 2242 solid state drive 23 Installing M 2 2280 solid state drive 24 WLAN card 25 Removing the WLAN card 25 Installing the WLAN card ...

Page 4: ...th fingerprint reader 51 Display assembly 52 Removing the display assembly 52 Installing the display assembly 56 Palmrest assembly 59 Replacing the palmrest assembly 59 3 System setup 61 Boot menu 61 Navigation keys 61 Boot Sequence 62 System setup options 62 Overview 62 Boot options 63 System information 63 Video 65 Security 65 Passwords 66 Secure boot 67 Performance 67 Power management 68 Wirele...

Page 5: ...4 Enhanced Pre Boot System Assessment ePSA diagnostics 74 Running the ePSA diagnostics 74 Diagnostics 74 M BIST 75 L BIST 75 System diagnostic lights 75 WiFi power cycle 76 5 Getting help 77 Contacting Dell 77 Contents 5 ...

Page 6: ...ll is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contact...

Page 7: ... 5 Disconnect your computer and all attached devices from their electrical outlets 6 Press and hold the power button while the computer is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer After working...

Page 8: ...river is for screws 2 4 Screw List The following table shows the screw list and the images for different components Table 1 Screw Size List Component Screw type Quantity Image Base cover M2X5 M2x8 captive screws 5 4 Battery M2x3 3 WLAN M2x3 1 System fan M2x3 2 DC In M2x3 1 SSD M2x3 1 Input output board M2x3 2 USB Type C bracket M2x3 2 HDD assembly M2x3 4 Power button M2x3 2 HDD bracket M3x3 4 2 8 ...

Page 9: ...Big head 5 Fingerprint board M2x2 Big Head 2 Power button board M2x2 Big Head 2 Display Hinges M2 5x2 5 Big Head 6 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure Removing and installing components 9 ...

Page 10: ...10 Removing and installing components ...

Page 11: ...your way around 3 Lift the base cover away from the computer Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure Removing and installing components 11 ...

Page 12: ...12 Removing and installing components ...

Page 13: ...n when handling Lithium ion batteries Discharge the battery as much as possible before removing it from the system This can be done by disconnecting the AC adapter from the system to allow the battery to drain Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the su...

Page 14: ...nding or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The figure indica...

Page 15: ...ttery on the palmrest and align the screw holes on the battery with the screw holes on the palmrest 2 Replace the three M2x3 screws to secure the battery to the palmrest 3 Connect the battery cable to the connector on the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Memory modules Removing the secondary memory module Prerequisites NO...

Page 16: ...ur finger tips gently pry the retention clips away from the memory module until the memory module pops up 3 Slide and remove the memory module from the memory module slot on the system board Installing the secondary memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the locatio...

Page 17: ...hesive tape above the memory module Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the 2 5 in hard drive module and pro...

Page 18: ...ly 3 Slide the hard drive module out from the computer Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the 2 5 in hard drive module and provides a visual representation of the installation procedure 18 Removing and installing components ...

Page 19: ...e the latch to secure the cable Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the M 2 2230 soli...

Page 20: ...lot Removing the M 2 2242 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the M 2 2242 solid state drive and provides a visual representation of the removal procedure 20 Removing and installing components ...

Page 21: ...d provides a visual representation of the removal procedure Steps 1 Remove the single M2x3 screw that secures the solid state module to the palmrest assembly 2 Slide the solid state module out from the M 2 slot Replacing the SSD support bracket Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the M 2 2230 SSD or M 2 2...

Page 22: ... support bracket slot 3 Install the solid state drive Installing M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure 22 Removing and installing componen...

Page 23: ...ase cover 3 Follow the procedure in After working inside your computer Installing M 2 2242 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the M 2 2242 solid state drive and provides a visual representation of the installation procedure Removing and insta...

Page 24: ...over 3 Follow the procedure in After working inside your computer Installing M 2 2280 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the M 2 2280 solid state drive and provides a visual representation of the installation procedure 24 Removing and install...

Page 25: ...all the base cover 3 Follow the procedure in After working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure Removing and installing components 25...

Page 26: ...lide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure 26 Removing and installing components ...

Page 27: ...e the WLAN card to the system board 4 Replace the single M2x3 screw to secure the WLAN card to the system board Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery...

Page 28: ...l battery cable from the routing guide 3 Peel the coin cell battery off the palmrest assembly Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the coin cell and provides a visual representation of the installation procedure 28 Removing and i...

Page 29: ... the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure Removing and installi...

Page 30: ...s from the retention clips on the computer 5 Lift the speakers out of the computer Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure 30 Removing and installing components ...

Page 31: ...er cable to the connector on the system board 4 Route the speaker cables through the retention clips on your computer 5 Adhere the adhesive tape to secure the speaker cable Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Removing and installing components 31 ...

Page 32: ...tput board and provides a visual representation of the removal procedure Steps 1 Locate the input and output board on your computer 2 Lift the latch and disconnect the input and output board cable from the connector on the system board 3 Unroute the input and output board cables from the retention clips on the computer 4 Remove the two M2x3 screws that secure the input and output board to the palm...

Page 33: ...put board and provides a visual representation of the installation procedure Steps 1 Align and place the input and output board in the slot on your computer 2 Replace the two M2x3 screws to secure the input and output board to the palmrest assembly 3 Connect the input and output board cable to the connector on the system board 4 Route the input and output board cables through the retention clips o...

Page 34: ...erequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the heatsink assembly and provides a visual representation of the removal procedure Steps 1 Locate the heatsink assembly on your computer 34 Removing and installing components ...

Page 35: ... a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure Steps 1 Locate the heatsink assembly slot on your computer 2 Align and place the heatsink assembly into the slot 3 Replace the seven M2x3 screws to secure the heatsink assembly to...

Page 36: ...ystem fan Removing the system fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the system fan and provides a visual representation of the removal procedure 36 Removing and installing components ...

Page 37: ...he palmrest assembly 5 Lift the system fan off the palmrest assembly Installing the system fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the system fan and provides a visual representation of the installation procedure Steps 1 Locate the system fan slot on your compu...

Page 38: ...e connector on the system board Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Touchpad Removing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The figure indicates the location of the touchpad and provides a visual represent...

Page 39: ...board 6 Peel the adhesive that secures the touchpad to the palmrest and keyboard assembly 7 Remove the four M2x2 screws that secure the touchpad to the palmrest and keyboard assembly 8 Lift the touchpad out of the computer Installing the touchpad Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indi...

Page 40: ...r on the system board and secure the latch 5 Adhere the adhesive to secure the touchpad to the palmrest 6 Align and place the touchpad bracket 7 Replace the three M2x2 screws to secure the touchpad bracket to the touchpad 8 Adhere the adhesive to route the speaker cable Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer 40 Removin...

Page 41: ... representation of the removal procedure Steps 1 Locate the power adapter port on your computer 2 Remove the three M2 5x5 screws that secure the left display hinge to the palmrest assembly 3 Partially lift the left hinge 4 Disconnect the power adapter cable from the connector on the system board 5 Remove the single M2x5 screw that secures the power adapter port to the palmrest 6 Lift the power ada...

Page 42: ...wer adapter slot on your computer 2 Insert the power adapter port into the slot on the system board 3 Replace the single M2x5 screw to secure the power adapter port to the palmrest assembly 4 Connect the power adapter cable to the connector on the system board 5 Close the left hinge 6 Replace the three M2 5x5 screws that secure the left hinge to the system board Next steps 1 Install the battery 2 ...

Page 43: ... Remove the M 2 2230 SSD or M 2 2242 SSD or M 2 2280 SSD 5 Remove the memory 6 Remove the WLAN 7 Remove the heatsink discrete 8 Remove the input and output board 9 Remove the power adapter port About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure Removing and installing components 43 ...

Page 44: ...enna cables 9 Disconnect the coin cell battery cable and the speaker cable from the connectors on the system board 10 Lift the latch and disconnect the hard drive cable and touchpad cable keyboard backlit cable and the keyboard cable from the connectors on the system board 11 Remove the five M2x4 and two M2x5 screws that secure the system board to the plamrest assembly 12 Lift the system board off...

Page 45: ...Removing and installing components 45 ...

Page 46: ...tem board and close the latch 7 Connect the display cable to the connector on the system board and close the latch 8 Adhere the adhesive tape above the display cable connector 9 Adhere the adhesive tape to secure the WLAN antenna cables to the system board 10 Connect the coin cell battery cable and the speaker cable to the connectors on the system board 11 Connect the hard drive cable touchpad cab...

Page 47: ...Power button Removing the power button Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the system fan 5 Remove the input and output board About this task The figure indicates the location of the power button and provides a visual representation of the removal procedure Removing and installing components 47 ...

Page 48: ...ve the power button 6 Remove the two M2x2 screws and the two M2x3 screws that secure the power button to the palmrest assembly 7 Lift the power button out of the computer Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power button and provi...

Page 49: ...bove the power button 5 Connect the power button cable to the connector on the system board and close the latch 6 Close the right display hinge and replace the two M2 5x5 screws to secure the right display hinge to the palmrest assembly Next steps 1 Install the Input and output board 2 Install the system fan 3 Install the battery 4 Install the base cover 5 Follow the procedure in After working ins...

Page 50: ...emove the base cover 3 Remove the battery 4 Remove the system fan 5 Remove the input and output board About this task The figure indicates the location of the power button with fingerprint reader and provides a visual representation of the removal procedure Steps 1 Locate the power button with fingerprint reader on your computer 50 Removing and installing components ...

Page 51: ...y 7 Remove the two M2x3 screws that secure the power button to the palmrest assembly 8 Lift the power button with fingerprint reader off the palmrest assembly Installing the power button with fingerprint reader Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power butt...

Page 52: ...ay hinge and replace the two M2 5x5 screws to secure the right display hinge to the palmrest assembly Next steps 1 Install the Input and output board 2 Install the system fan 3 Install the battery 4 Install the base cover 5 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your com...

Page 53: ...Removing and installing components 53 ...

Page 54: ...54 Removing and installing components ...

Page 55: ...Removing and installing components 55 ...

Page 56: ... computer 4 Open the display hinges at an angle of 90 degrees 5 Gently slide and lift the palmrest assembly off the display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the component and provides a visual representation of the in...

Page 57: ...Removing and installing components 57 ...

Page 58: ...58 Removing and installing components ...

Page 59: ...onnect the display cable to the system board and adhere the tape to secure the display cable Next steps 1 Install the system fan 2 Install the battery 3 Install the base cover 4 Follow the procedure in After working inside your computer Palmrest assembly Replacing the palmrest assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the ...

Page 60: ...gerprint reader 16 Remove the display assembly About this task After performing the preceding steps you are left with the palmrest Next steps 1 Install the display assembly 2 Install the power button or power button with fingerprint reader 3 Install the system board 4 Install the touchpad 5 Install the power adapter port 6 Install the system fan 7 Install the input and output board 8 Install the W...

Page 61: ...ss F12 when the Dell logo appears to initiate a one time boot menu with a list of the valid boot devices for the system Diagnostics and BIOS Setup options are also included in this menu The devices listed on the boot menu depend on the bootable devices in the system This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system Using the bo...

Page 62: ...screen also displays the option to access the System Setup screen System setup options NOTE Depending on the and its installed devices the items listed in this section may or may not appear Overview Table 2 Overview Option Description Vostro 5490 Displays the following information BIOS Version Service Tag Asset Tag Ownership Tag Manufacture Date Ownership Date Express Service Code and the Signed F...

Page 63: ... date time take effect immediately Date format MM DD YYYY Time format HH MM SS 24 hour format You can switch between 12 hr and 24 hr clock Network controller configuration Displays the following information Integrated NIC If enabled UEFI networking protocols are installed and available allowing pre OS and early OS networking features to use any enabled NICs This option controls Disabled Enabled En...

Page 64: ...gh the boot sequence and boot menu but USB ports are functional in an OS environment Enable USB Boot Support Enable External USB Ports Miscellaneous Devices Allows you to enable or disable the following devices Enable Camera enabled by default Keyboard illumination Sets the keyboard illumination settings To change these settings during normal use press Fn F5 The brightness level can be set from 0 ...

Page 65: ...ion are permitted when an Administrator password is set UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates via UEFI capsule update packages This option is selected by default Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service LVFS Password Bypass This option lets you bypass the Syste...

Page 66: ...in the context of the main OS This option is not set by default Disabled Enabled Software Control This option is selected by default SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protections This option is not set by default Passwords Table 7 Passwords Option Description Enable Strong Passords Allows stricter rules for admin and system passwords SP...

Page 67: ... to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Append from File Adds a key to the current database from a user selected file Delete Deletes the selected key Reset All Keys Resets to default setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes made will be erased and the keys ...

Page 68: ...ndard rate ExpressCharge The battery charges over a shorter time using Dell s fast charging technology Primarily AC use Custom Enable Advanced Battery Charge Configuration This option enables you to maximize the battery health By enabling this option your system uses the standard charging algorithm and other techniques during the non work hours to improve the battery health Enable Advanced Battery...

Page 69: ...not toggle dynamically the primary behavior of these keys The available options are Fn Lock enabled by default Lock Mode Disable Standard enabled by default Lock Mode Enable Secondary Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps The options are Minimal Thorough enabled by default Auto Extended BIOS POST Time Allows you to create an extra preboot del...

Page 70: ...evices connected to the systm board on the next reboot This is disabled by default Allow BIOS Downgrade This field controls flashing of the system firmware to a previous revision This is enabled by default System logs Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events Thermal Events Allows you to view and clear the System Setup Thermal events Power Events...

Page 71: ...each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 Updating your system BIOS using a USB flash drive About this task If the system cannot load into Windows but there is still a need to update the BIOS download the BIOS file usi...

Page 72: ... not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F2 immediately after a power on or re boot Steps 1 In the System BIOS or System Setup screen select Security and press Enter The Security sc...

Page 73: ...task To enter the System Setup press F2 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alt...

Page 74: ...r computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the di...

Page 75: ... battery status LED will flash an error code 2 8 NOTE If L BIST fails LCD BIST cannot function as there is no power being supplied to the LCD Running the L BIST 1 Press the power button to start up the system 2 If the system does not start up normally look at the battery status LED If the battery status LED flashes an error code 2 8 there is a failure on the LCD power rail of the system board henc...

Page 76: ... ME error Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be...

Page 77: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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