Dell EMC VMAX3, Site Planning Manual

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Fire suppressant disclaimer
Fire prevention equipment in the computer room should always be installed as an added safety
measure. A fire suppression system is the responsibility of the customer. When selecting
appropriate fire suppression equipment and agents for the data center, choose carefully. An
insurance underwriter, local fire marshal, and local building inspector are all parties that you should
consult during the selection of a fire suppression system that provides the correct level of
coverage and protection.
Equipment is designed and manufactured to internal and external standards that require certain
environments for reliable operation. We do not make compatibility claims of any kind nor do we
provide recommendations on fire suppression systems. It is not recommended to position storage
equipment directly in the path of high pressure gas discharge streams or loud fire sirens so as to
minimize the forces and vibration adverse to system integrity.
Note: The previous information is provided on an “as is” basis and provides no representations,
warranties, guarantees or obligations on the part of our company. This information does not
modify the scope of any warranty set forth in the terms and conditions of the basic purchasing
agreement between the customer and the manufacturer.
Remote support
Secure Remote Services is an IP-based, automated, connect home and remote support solution.
Secure Remote Services is the preferred method of connectivity. Two connections with Secure
Remote Services are recommended for connection to the redundant management module control
station (MMCS).
Customers of Secure Remote Services must provide the following:
l
An IP network with Internet connectivity.
l
Capability to add Gateway Client servers and Policy Manager servers to the customer network.
l
Network connectivity between the servers and Dell EMC devices to be managed by Secure
Remote Services.
l
Internet connectivity to the Secure Remote Services infrastructure by using outbound ports.
l
Network connectivity between Secure Remote Services Client(s) and Policy Manager.
Once installed, Secure Remote Services monitors the array and automatically notifies Dell EMC
Customer Service in the event of a problem. If an error is detected, a support professional utilizes
the secure connection to establish a remote support session to diagnose, and if necessary,
perform a repair.
Customer Service can use Secure Remote Services to:
l
Perform downloads of updated software in lieu of a site visit.
l
Deliver license entitlements directly to the array.
NOTICE Dell EMC provides an optional modem that uses a regular telephone line or operates
with a PBX. Dell EMC recommends using two connections to the redundant management
module control station (MMCS).
The Dell EMC Secure Remote Services Site Planning Guide provides additional information.
Data Center Safety and Remote Support
32 Dell EMC
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VMAX3
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Family Site Planning Guide VMAX 100K, VMAX 200K, and VMAX 400K