LIVE+ EnGo
User Guide
2015 D-UG114-003
www.dejero.com
Page 1: ...LIVE EnGo User Guide 2015 D UG114 003 www dejero com ...
Page 2: ...pending Bluetooth is a trademark of Bluetooth SIG HDMI is a trademark of HDMI Licensing LLC Wi Fi is a trademark of the Wi Fi Alliance Symbols and Conventions This document uses the following symbols and conventions Note Shares important related information reminders recommendations and suggestions Caution Means that the action you take could cause harm to your equipment device cause you to lose d...
Page 3: ... EnGo 10 Connecting Ethernet 11 Connecting IFB 11 About the Preview screen 12 Specifying the camera input type 13 About the EnGo USB ports 13 Configuring the transmitter 13 Configuring the connection type 16 Transmitting live 18 Managing Store Forward clips 18 Transferring files 21 About warning and error states 21 Using the remote control 22 Configuring Auto Start 22 Changing the display orientat...
Page 4: ...its entirety before operating the LIVE EnGo Class A device This is a Class A product intended to be used in a commercial industrial or business environment In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Federal Communications Commission statement LIVE EnGo complies with Part 15 of the FCC rules for a Class A devi...
Page 5: ...rsonal health and safety the operator should maintain a minimum distance of 10 mm from the LIVE EnGo while it is powered on except when using the touch screen Medical Implant Devices It is possible that the radio modems in the LIVE EnGo may interfere with some types of medical devices such as cardiac pacemakers or implant defibrillators when operated close to the device You should seek advice from...
Page 6: ...renders the warranty null and void Keep Air Vents Clear If the air vents are blocked the LIVE EnGo may overheat and shut down These vents are located on the top and bottom of the device The intake is protected by the black plastic end caps on the top and bottom Please keep these areas clear and unobstructed to ensure adequate airflow Keep Device as Cool as Possible For optimal performance keep the...
Page 7: ...cations or while in motion Reliable and simple to use LIVE EnGo is designed for mobile video contribution professionals who require agility and versatility Built for speed One button start up and automatic video input and format detection allows fast set up Camera mounted or body worn there are no more cables to trip over so you can move locations quickly Simple and intuitive The simple and intuit...
Page 8: ...o over bonded cellular Wi Fi Ethernet or satellite connections to the LIVE servers Store Forward Record video for later transmission Use this mode when a live feed is not required or when bandwidth is limited or not available Live and Store Forward Transmit live while also recording high quality video to use later Use this mode when network bandwidth is limited but you need to broadcast live File ...
Page 9: ...ecorded video as well as file transfers from the EnGo to a LIVE server Geolocate the EnGo mobile transmitter Preview and route feeds from the EnGo Remotely control and configure the EnGo Review analytics about the EnGo performance Attaching the EnGo to the camera 1 Slide the EnGo onto the battery plate of the camera so it is seated securely on the plate 2 Slide a camera battery onto the EnGo Start...
Page 10: ...battery without interrupting the EnGo operation Recommended battery requirements Nominal voltage of 14 4V operating voltage of 12 0V to 16 8V 95 WH battery capable of 8 4A maximum at 12V is recommended for powering EnGo camera and accessories The EnGo selects the correct video input automatically If you do not see video on the Preview screen make sure that the cables are connected properly and tha...
Page 11: ...g an optional Ethernet connection you can choose to transmit using Ethernet only or broadcast over Ethernet and cellular networks simultaneously If multiple networks are available you can plug in a second Ethernet cable for additional throughput 1 On the I O side of the EnGo plug an Ethernet cable into one of the ports 2 Ensure that UDP port 6000 is open on the network for inbound and outbound tra...
Page 12: ...m health and any errors You can also use the screen to broadcast live or record clips quickly On the Preview screen you can start a broadcast or record Store Forward clips with a quick tap of the Go Live or Record buttons From the Preview screen you can use the menu to transfer files or show transmitter settings error messages and connection details The transparent display lets you keep an eye on ...
Page 13: ... error appears Your administrator can also change the server output destination using the LIVE Control For a list of possible error messages see page 26 Specifying the camera input type After the camera is connected and a video preview appears on the EnGo use the Configuration screen to verify your settings if necessary On this screen you can check your video and video format type connection type ...
Page 14: ...Tap Settings 3 Tap Live 4 Tap Latency 5 Tap a preset value 1 5 seconds 3 seconds or 8 seconds 6 Tap Back 7 Tap Latency Mode 8 Tap a latency mode Fixed Adaptive or Up to Latency modes Fixed Latency mode In Fixed Latency mode the system attempts to give the glass to glass latency requested either 1 5 seconds 3 seconds 8 seconds or preset If the current network conditions cannot support the requested...
Page 15: ...the video routed to your internal systems remains constant Each Auto option has a different maximum bandwidth cap appropriate for the base video resolution that you send Live Resolution Ethernet Type Maximum Connection Bitrate Auto SD Normal 2 5 Mb s Satellite 3 1 Mb s Auto SD Normal 5 0 Mb s Satellite 6 2 Mb s Auto HD Normal 5 0 Mb s Satellite 6 2 Mb s Auto HD Normal 10 0 Mb s Satellite 12 5 Mb s...
Page 16: ... or both If you select this option but do not have an Ethernet cable connected or a Wi Fi connection configured an error appears on the screen Modems The transmitter sends data over the modem connections only Use this mode when your Wi Fi or Ethernet connection is poor with high usage and low bandwidth If your EnGo has an RF module this option applies If you have purchased an Ethernet Wi Fi only E...
Page 17: ...n tap Primary or Secondary Configure a Wi Fi connection 1 On the Preview screen tap the menu 2 Tap Settings 3 Tap Connections 4 Tap Wi Fi 5 Scroll through the list of available Wi Fi connections and tap your selection 6 Tap Action 7 Tap Connect 8 If prompted use the keyboard on the screen to type the password 9 Tap the green checkmark Note Tap ABC for uppercase letters and abc for lowercase letter...
Page 18: ...riate for the transmission If you need to change the setting tap Live Menu and tap Feed Auto or User 1 Tap Go Live You can monitor the video feed as it transmits Stop a transmission 1 On the Preview screen tap Stop 2 Tap Yes The Preview screen continues to show the input from the camera The device remains ready to resume broadcasting To resume the transmission tap Go Live Managing Store Forward cl...
Page 19: ...ll clips tap All again 6 Tap Action 7 Tap Transfer 8 Tap Back To stop transferring the clip tap Stop View a clip s information The clip information includes the transfer server the transfer complete percentage as well as the timestamp 1 On the Preview screen tap the menu 2 Click Transfer 3 Tap Clips 4 Tap a clip 5 Tap Actions 6 Tap Info 7 Tap Back Delete a clip 1 On the Preview screen tap the menu...
Page 20: ... Tap High Medium or Low Note You do not need to connect the EnGo to a network to record a Store Forward clip 1 On the Preview screen tap Record The Preview screen shows the video that you are recording Statistics about the current clip also appear above and below the Record button including the clip length resolution quality setting and encode rate Based on the available free disk space and the cu...
Page 21: ... side of the screen 6 Tap the file to transfer You can select and transfer multiple files from the same folder 7 Tap Action 8 Tap Transfer The file transfer progress appears on the screen About warning and error states Live If the EnGo encounters an issue during a live transmission the background color of the Preview screen changes If a warning appears the background color changes to yellow You ca...
Page 22: ...When you set the Auto Start mode the EnGo initiates a live transmission when you turn it on and EnGo detects video input The transmission starts automatically or after a specified delay 1 On the Preview screen tap the menu 2 Tap Settings 3 Tap Operation 4 Tap Auto Start 5 Tap your delay selection No delay 1 minute 2 minutes 3 minutes 4 minutes or 5 minutes Note If you turn on Auto Start the live s...
Page 23: ...Server or is output from the LIVE Cloud Server When transmitting live the glass to glass latency appears on the Preview screen above the Go Live button Stream Health indicator When transmitting live the Stream Health indicator appears on the Preview screen above the Live menu It appears as either Good Marginal or Poor A colored dot appears along with the value to show the stream health The Stream ...
Page 24: ...Go in the carry case or 95Wh when the EnGo is camera mounted If the EnGo still does not turn on contact Dejero Support EnGo does not turn on when using AC power If you are using AC power confirm that all cable connections are secure and that the power connector is locked firmly into place Verify that the power indicator light on the power adapter is on indicating that power is being supplied If th...
Page 25: ... default on the broadcast server Problem Possible solution Preview screen is black A camera is not connected to the EnGo Make sure that the cable from the camera is securely connected to the correct input port on the EnGo The video input might not be specified correctly For more information see page 13 There is sound but no picture The video input might not be specified correctly For more informat...
Page 26: ...r several tries contact your system administrator Unable to connect Unable to establish a connection with the dispatcher Check your network connections and try again If the error continues to appear after several tries contact your system administrator Update required The EnGo requires a software update Contact your system administrator Poor network Insufficient connection bandwidth to support the...
Page 27: ...ther is turned off or is inactive Use Control to assign an output For more information see the LIVE Control User Guide Device disabled Either the source transmitter or assigned server is disabled in Control Enable the source transmitter or assigned output server in Control For more information see the LIVE Control User Guide Device disabled Either the source transmitter or assigned output server i...
Page 28: ...le and try again Use Control to assign a different output to your source transmitter For more information see the LIVE Control User Guide Unsupported output The assigned output is set to an unsupported video format Use Control to select a different video output For more information see the LIVE Control User Guide Device not licensed This device is not licensed Contact Dejero Support Output in use ...
Page 29: ...der Contact Dejero Support for further assistance Capacity reached The assigned output has reached its stream capacity Wait until a server output is available Use control to select a different server output Capacity reached The assigned server has reached its stream capacity Servers are limited to four streams Wait for a stream to become available or use Control to assign it to a different server ...
Page 30: ...nsed EnGo cannot stream to the assigned server Contact Dejero Support Hardware failure The input device malfunctioned Restart the EnGo 1 Turn off the EnGo 2 Disconnect the power source 3 Wait 30 seconds reconnect the power source and restart If this does not resolve the problem contact Dejero Support Software failure The software stopped unexpectedly and restarted automatically Contact Dejero Supp...
Page 31: ...sal AC DC external power adapter included DC OUT to Camera Maximum 60W Provision for internal battery EnGo models that support an internal battery provide 5 minutes run time for EnGo camera and accessories max 100 W External battery Hot swappable 60 Wh Gold Mount or V Mount 95 WH battery capable of 8 4A maximum at 12V is recommended for powering EnGo camera and accessories Nominal voltage of 14 4V...
Page 32: ...internal external battery up to 40 C with included certified external power adapter Additional help If you still require assistance operating your LIVE EnGo Visit the Dejero Support Hub online knowledge base at support dejero com Email the Dejero technical support team at support dejero com Call the 24 hour technical support number for your region US Canada 1 866 808 3665 Europe 44 20 3519 2665 Au...
Page 33: ...www dejero com 33 LIVE EnGo User Guide Technical Support support dejero com US Canada Toll Free 1 866 808 3665 Europe 44 20 3519 2665 Australia 61 2 8015 6803 International 1 519 772 4824 ...
