May 2019
D-UG114-015
User
Guide
November 2019
Page 1: ...May 2019 D UG114 015 User Guide November 2019...
Page 2: ...ed by patents granted and pending Symbols and Conventions This document uses the following symbols and conventions Note Shares important related information reminders recommendations and suggestions T...
Page 3: ...About the Preview screen 13 Specifying the camera input type 15 Changing SIM modules 15 Configuring the EnGo 16 Managing Wi Fi connections 24 Managing return feeds 25 Managing SIM cards 25 Transmittin...
Page 4: ...ansmit or receive data using the Dejero platform Warranty on the EnGo is voided if the case is opened by anyone who has not been trained and certified by Dejero For details see Handling and Operating...
Page 5: ...nboard the aircraft could be affected by radio interference The EnGo contains an internal lithium ion battery and cannot be checked as luggage The EnGo must be treated as carry on luggage The EnGo 260...
Page 6: ...wo Increasing the distance between the EnGo and the hearing device may reduce interference Electrical Safety Disconnect all power sources before servicing the unit The socket outlet shall be installed...
Page 7: ...g adequate air flow to keep the EnGo cool Do not expose it to liquid moisture or excessive humidity Using the EnGo with backpacks other than the ones supplied is not recommended and will void the warr...
Page 8: ...ntry specific cord EnGo backpack which includes A power cable that connects directly to a D Tap port on a battery or the included V Mount or Gold Mount battery plates A backpack cover for weather prot...
Page 9: ...ge the EnGo When the battery is low you must charge the EnGo Charge the battery in EnGo fully prior to using it for the first time Note While the battery is charging the power button flashes slowly Th...
Page 10: ...in one of the following operation modes Live Transmit live video over network blending of cellular Wi Fi Ethernet or satellite connections to the Dejero receivers Recording Record video for later tra...
Page 11: ...ports 2 Ensure that UDP port 6000 is open on the network for inbound and outbound traffic The Ethernet adapter is configured to obtain IP address details automatically using DHCP For more information...
Page 12: ...he backpack 2 If required route the IFB audio cable through the same Velcro opening 3 If you want to power the EnGo using an auxiliary battery perform the following actions a Run the power cable from...
Page 13: ...of the screen shows the live camera feed as well information about the power level network connections stream health and any errors From the menu you can transfer files or show transmitter settings er...
Page 14: ...ive Menu button 2 Tap Feed Auto or User Live feed settings Setting Description Feed Use the Feed profile to send video to the station in poor network conditions You can also use Feed when you have tim...
Page 15: ...ed to detect the camera input automatically After the camera is connected and video appears on the Preview screen use the Configuration screen to verify your settings if necessary On this screen you c...
Page 16: ...gently The SIM card will spring out 4 If necessary pull the SIM card the rest of the way out of the slot 5 Place a SIM card into the correct slot in the SIM module with the notch on the SIM card inser...
Page 17: ...detects HDMI or SDI connections frame rate and resolution with its Auto setting If you select SDI as the input type and the EnGo does not detect the frame rate and resolution settings automatically y...
Page 18: ...ss setting to Black Screen or Last Frame 6 Tap Back Configure the Live Resolution setting Live resolution is the resolution of the video as transmitted over the air when broadcasting It is independent...
Page 19: ...age or if you are broadcasting from an area with poor coverage and want to cap the bandwidth at a very low rate Audio only mode In situations of limited bandwidth when the available bandwidth falls be...
Page 20: ...ured latency a warning appears on the screen This setting is ideal when a known latency is preferred Adaptive Latency mode In Adaptive Latency mode the system measures the network conditions during th...
Page 21: ...tion All The transmitter sends data through all available connections including cellular Ethernet and Wi Fi The transmitter uses only the connections that are available If multiple connections are ava...
Page 22: ...EnGo adjusts the weighting according to the network conditions to provide the requested bitrate Define the SIM set The EnGo can use different SIMs based on the region that you are in If you are using...
Page 23: ...o identify 1 On the Preview screen tap 2 Tap Settings 3 Tap Connections 4 Tap Hotspot 5 Tap Actions 6 Tap SSID 7 Type the new hotspot name 8 Tap Change the hotspot password The password prevents unaut...
Page 24: ...onnect 8 If prompted use the keyboard on the screen to type the password 9 Tap Tip Select ABC for uppercase letters and abc for lowercase letters Select 123 for special characters Select it again for...
Page 25: ...Return Video 4 To add sound tap Audio Return Video appears on the Preview screen to indicate that the mode is active View the status of the Return Video connection 1 On the Preview screen 2 Tap the De...
Page 26: ...n also contact your carrier to request it Note If a SIM card is locked it may display as Cellular rather than a carrier name To determine if you selected the correct connection scroll down to the SIM...
Page 27: ...3 Tap the connection for the SIM card carrier SIM cards in the secondary SIM set will have a list of available actions 4 Tap Actions 5 Tap Disable PIN 6 Type the current PIN 7 Tap Enable PIN for a SIM...
Page 28: ...screen tap 2 Tap Connections 3 Tap a connection 4 Tap Actions 5 Set the Roaming field to No When roaming is turned off an X appears over the signal strength indicator for a connection that is roaming...
Page 29: ...fter you finish transmitting always charge your EnGo battery Using Store Forward With Store Forward S F you can record up to 30 hours of HD video clips directly onto the transmitter You can also trans...
Page 30: ...Type the prefix that you want to add to the names of Store Forward clips 15 Tap 16 Tap Back Clip file format settings Setting Description MP4 The standard MP4 clip contains H 264 video and AAC audio...
Page 31: ...l clips tap All again 6 Tap Actions 7 Tap Transfer 8 Tap Back To stop transferring the clip tap Stop Note When transferring a clip you can switch to a CellSat connection if one is available In the Sta...
Page 32: ...ap Actions 6 Tap Delete 7 To delete the clip from the transmitter permanently tap Yes 8 Tap Back Import a clip You can import your edited clips to the EnGo transmitter Imported clips appear with the S...
Page 33: ...also appear above and below the Record button including the clip length resolution and the quality setting Based on the available free disk space and the current quality setting the estimated time rem...
Page 34: ...the file to transfer You can select and transfer multiple files from the same folder 7 Tap Actions 8 Tap Transfer The file transfer progress appears on the screen Note When transferring a file you ca...
Page 35: ...ly appears at the top of the menu screen The Info screen shows the name of the user who is controlling the EnGo View the Remote Control user 1 On the Preview screen tap 2 Tap Settings 3 Tap Info When...
Page 36: ...Connections 3 To view detailed connection information including the latency MB s transferred roaming status the network that you are roaming on to and the connection s MAC address tap a connection No...
Page 37: ...ass latency appears on the Preview screen above the Go Live button Stream Health indicator When transmitting live the Stream Health indicator appears on the Preview screen above the Live menu It appea...
Page 38: ...erify that the power indicator light on the power adapter is on indicating that power is being supplied If the EnGo still does not turn on contact Dejero Support No network coverage Move to an area wi...
Page 39: ...ght not be specified correctly For more information see Configure the video input on page 17 There is sound but no picture The video input might not be specified correctly For more information see Con...
Page 40: ...the last 10 receiver and output assignments Tap Select Go Live Note If you transfer clips or files in Resilient mode the EnGo uses the last receiver that you assigned for a clip or file transfer Rest...
Page 41: ...e modems 1 Power off the EnGo 2 Disconnect the power source 3 Wait 30 seconds reconnect the power source and restart If this does not resolve the problem contact Dejero Support Output not assigned War...
Page 42: ...are too poor to transmit reliably at the current latency setting Try repositioning the EnGo for better wireless coverage or change the latency setting to Adaptive or set a longer latency value See Co...
Page 43: ...isconnect the satellite connection or contact Dejero at 1 519 772 4824 Error 24 The device is not licensed for CellSat services Disconnect the satellite connection or contact Dejero Support CellSat is...
Page 44: ...source turn off the EnGo to preserve the power The EnGo turns off automatically if the power level falls below 2 Battery Error Error 30 The EnGo recorded an internal battery fault Contact Dejero Supp...
Page 45: ...d its live stream capacity Wait for an output to become available and try again Or use Control to assign a different output Capacity reached Warning 113 The assigned output has reached its live stream...
Page 46: ...120 The CellSat service requires a minimum latency of 1 5 seconds The device is adjusting the latency from a lower level Wait for the device to adjust the latency Hardware failure Error 200 The input...
Page 47: ...nd WPA2 PSK Power DC IN 100 240 VAC adapter 90W included Physical Dimensions 21 8 x 14 2 x 8 4 cm 8 5 x 5 6 x 3 3 inches Weight 1 8 kg 4 0 lbs Operating Conditions 0 C to 45 C 32 F to 113 F mounted 0...
Page 48: ...PTE ST 2110 operating with internal external battery up to 40 C with included certified external power adapter Regulatory compliance Product EnGo 260 Model EG260 Compliance This product is compliant w...
Page 49: ...www dejero com 49 Dejero EnGo 260 User Guide Technical Support support dejero com US Canada Toll Free 1 866 808 3665 ext 2 International 1 519 772 4824 ext 2...
