SN500-4CH
www.defender-usa.com
Web Ready 4 Channel H.264 DVR
Security System
w/ Smart Phone Access and 4 Hi-Res Indoor/Outdoor Night
Vision Surveillance Cameras
INSTRUCTION MANUAL
V1.0
Page 1: ...SN500 4CH www defender usa com Web Ready 4 Channel H 264 DVR Security System w Smart Phone Access and 4 Hi Res Indoor Outdoor Night Vision Surveillance Cameras INSTRUCTION MANUALV1 0...
Page 2: ...duct features specifications or assistance with setup You can contact us via one of the methods below Note This is manual version 1 0 for this product You may find updated versions by visiting our web...
Page 3: ...the repair replacement or refund of the purchase price at Defender s option 2 This warranty becomes void if the product shows evidence of having been misused mishandled or tampered with contrary to t...
Page 4: ...E DVR 13 USB Mouse 13 RCA Monitor 14 External Alarm 15 Router 15 CONNECTING AND POWERING ON 15 GETTING STARTED 16 Using the Mouse 16 ScreenViewing 16 Pop up Menu Bar 16 Pop up Menu Icons 16 MAIN MENU...
Page 5: ...K MANAGEMENT 28 Overwrite Mode 29 HDD Information 29 HDD Format 29 NETWORK SETUP 30 Terms 31 PPPoE 32 DDNS Setup 32 BACKUP SETUP 33 Backup Saved Footage 33 Terms 33 SYSTEM SETUP 34 Date Time 34 System...
Page 6: ...ng 48 Troubleshooting 48 ABLE OF CONDDNS CONFIGURATION 49 DDNS org 49 DDNS Account Setup 50 NETWORKVIEWING AND PLAYBACK 51 SOFTWARE 51 Online Software Icons 51 Time Point Backup 53 Record 53 Screen In...
Page 7: ...event This manual was written to ensure that you get the most out of your SN500 4CH DVR WHAT S INCLUDED 1 Power Adapter for DVR Lifetime Live Customer Support Instruction Manual Quick Start Guide 1Ye...
Page 8: ...can be reached by phone by email and live web chat Our experts will be happy to assist you in English French and Spanish 4 Professional GradeWeatherproof Cameras Four high resolution color cameras pr...
Page 9: ...h all camera views at preset interval times Search by Date Time or Event Simply choose the desired date and time range and the requested video clips will appear Clips are also labeled by event which m...
Page 10: ...R Sensor Detects IR remote control 5 Record Manually starts recording 6 Rewind Reverses the playback 1x 2x 4x 8x 7 Stop Stops the playback of recorded footage 8 Pause Step Pauses playback and forward...
Page 11: ...d 4 Rewind 5 Fast Forward 6 Pause Step 7 Stop 8 Play 9 Menu 10 Copy 11 Directional keys 12 Enter Remote Control Back Panel 1 CH1 Video input 1 2 CH2 Video input 2 3 CH3 Video input 3 4 CH4 Video input...
Page 12: ...e no obstructions in the camera s view to maximize viewing area Ensure that the sunshade is positioned to avoid glare and position camera away from direct sunlight or indoor lighting Decide whether th...
Page 13: ...R or third party devices to the system Please note that there are many makes and models of compatible devices and the instructions below may not be applicable to your device Always refer to the device...
Page 14: ...V MonitortoswitchtoVideo2 1 Connect a BNC to RCA connector to the MONITOR OUT connection on the back of the DVR 2 Plug the RCA cable into the BNC connector 3 Attach the other end of the RCA cable to a...
Page 15: ...rom the back of the DVR 2 Connect the included network cable to the back of the DVR in the Ethernet port LAN 3 Connect the other end of the network cable to an available port on the router The port sh...
Page 16: ...in full screen mode scrolling the mouse wheel up or down will move you from one camera to the next ScreenViewing POP UP MENU BAR Menu options will automatically appear on the bottom of the screen whe...
Page 17: ...setting has to the right of it you can adjust the value by either using the left and right directional buttons or scrolling up or down with the mouse wheel If the Menu setting has next to it you can s...
Page 18: ...Click to save changes and EXIT or Click to return to Menu without saving CAMERATITLE Allows you to name each camera channel for easy identification 1 When you have selected the correct camera you wis...
Page 19: ...m of the screen to reveal the pop up Menu 2 Click the auto sequence icon TheDVRwillbeginautomaticallyswitchingbetweentheactivecamerasaccordingtoyourdwelltimesettings PTZ SETUP ThisDVRsupportsPan Tilt...
Page 20: ...the hall way by the front door etc This will save you from manually changing the position of the camera A maximum of 128 Preset positions can be set Auto Initiates the cameras auto sequence This will...
Page 21: ...e andthereisafanintheroom youcansetthemotionareatodetectmotioneverywherebutwherethefanis Thisway motiondetectionwillnotaccidentallybetriggeredandrecordinsignificantmovement Motionareaisalsohelpfulifyo...
Page 22: ...rd PPS will be lower to minimize the amount of HDD space used when non important events are happening and the alarm record PPS is higher to use smooth video recording when motion or alarms are trigger...
Page 23: ...es The DVR will take a few moments to load the settings Thereisatotalof120PPS for360x240 availabletosharebetweenthe4channels Thereisatotalof60PPS for720x240 availabletosharebetweenthe4channels ALARM R...
Page 24: ...gure up to 5 recording schedules Only one recording schedule can be active at any given time To choose a recording schedule In the record mode area use the mouse wheel or directional buttons to scroll...
Page 25: ...our hard drive will fill up quickly To optimize your HDD space you may wish to choose to record only when motion is detected at certain times or to not record at all You can set up your recording sche...
Page 26: ...nsult the external alarm manufacturer for details regarding whether to set up the External Alarm Mode to Normally Open or Normally Closed 1 Use the mouse wheel or directional buttons to change from No...
Page 27: ...s you to choose which alarm triggers will be saved to your event log maximum 3000 events Setting up the event log allows you to start playing recorded footage by specific events so that you do not hav...
Page 28: ...r source is likely required Please contact your alarm manufacturer for information and assistance with your alarm PleasenotethatDEFENDERdoesnotprovidesupportforexternalalarmsystems To Setup the RelayT...
Page 29: ...DD capacity remaining Usethemousewheelordirectionalkeystochangethecapacitywarningamount 5 Press Menu or select the to return to the Main Menu 6 Press Menu or select the to exit the Main Menu and save...
Page 30: ...tings NETWORK SETUP 1 Access the Main Menu by pressing Menu or by using the Pop Up Menu Bar Move the mouse to the bottom of the display screen to reveal the Pop Up Menu 2 Select the Menu icon 3 Select...
Page 31: ...00 in the address bar of I E If using port 80 your Internet browser will automatically add it in at the end of the address even though it may not be visible IPADDR IP ADDRESS The numbers here represen...
Page 32: ...en PPPoE SETUP Point to Point Protocol over Ethernet PPPoE is used by A DSL Internet connections Usually the modem or router will store the PPPoE information so that the DVR and other computers that a...
Page 33: ...ve is currently in use Left Ratio This is the amount of memory that is currently available to be used for backup To Backup SavedVideo Footage 1 Press ENTER or click to setup the USB backup recording s...
Page 34: ...ackup the footage TheDVRwilltakeafewmomentstocompletetherequestsinceitwillputtheviewingsoftwareaswellasvideofootageontotheUSBflashdrive This backupplayerisrequiredtoviewthebackupfootageasthefileareexp...
Page 35: ...press ENTER 4 Exit the Main Menu to save these settings It may take a few moments to save the changes DVR ID Number Used to identify this DVR if using multiple DVRs The ID value can be set from 0 31...
Page 36: ...Select to configure your password settings 3 Use the mouse wheel or directional keys to alternate between DISABLE and ENABLE 4 Highlight PASSWORD Select to choose a new password Note passwords can on...
Page 37: ...art and end date and time for daylight savings in your area The delay time will be the time difference during the daylight savings month Ex If the time changes 1 hour behind then the delay will be set...
Page 38: ...ationregardingaconnectedUSB flashdrive 3 Click or press Menu to exit the HDD USB information Menu DIGITAL ZOOM You can digitally zoom into a live image to reveal a close up of the area you chose You m...
Page 39: ...INFORMATION Calls up your HDD and USB drive information 2 COPY Pressing this icon will back up the selected recorded footage to a USB drive Note USB drive must be connected to work It will record unti...
Page 40: ...onding channel as well as the icon will appear on the channel V LOSS When the signal from a camera is lost the DVR will record the date time and corresponding channel as well as the icon will appear o...
Page 41: ...Use overlay mode when prompted 4 Click Open under File Select 5 Navigate to the USB drive and select the 264 file you wish to view If you choose to rename the video clip make sure not to change the f...
Page 42: ...computer 2 Choose the specific channel to backup If in multi camera mode If in single camera mode the backup channel will be chosen automatically 3 During playback mode click the AVI button to start 4...
Page 43: ...the IP Mode is set to DHCP This setting is acceptable for most users 5 Write down your IP address Subnet Mask Default Gateway and DNS This information will be used in the next few steps to view the D...
Page 44: ...sites is selected you will need to uncheck the selection box 9 Change the default settings for theTRUSTED SITES zone to low Click on DEFAULT LEVEL and change the security level of the zone to Low Thi...
Page 45: ...and code downloads ENABLE 6 Press OK 7 Press APPLY 8 Close out of the Options window ViewingYour DVR onYour Computer Now that the computer is prepared to install the necessary ActiveX changes listed a...
Page 46: ...orenableAnonymousLoginseeUserManagement Installing the ActiveX controls There will be a yellow information bar that pops up below the address bar in Internet Explorer Click on the yellow information b...
Page 47: ...the instructions are all very similar Follow the instructions using the HTTP port number assigned to the DVR By default the http port is 80 and can be verified by checking the NETWORK SETUP section i...
Page 48: ...0 or later and is on aWindows PC Check all your network connections and go through the above steps again to make sure a configuration error was not made You may have to configure PPPoE settings to mat...
Page 49: ...R to manually update the website You will see the DDNS website name next to the STATE To access the DVR using the DDNS account type in the DDNS website name in an Internet Explorer browser The syntax...
Page 50: ...top Menu bar 9 Click on the Dynamic DNS link 10 Click on the Get Started link located on right side of the screen 11 Type in a desired host name We recommend you use your name company name or somethin...
Page 51: ...played If in Live mode the time will be the current time of the DVR If in playback mode the time will display when the footage was recorded 5 Download Use this to download backup footage onto your com...
Page 52: ...ng mode to single camera viewing mode 10 PTZ CONTROL Directional Keys Controls the direction of the PTZ camera It can be moved Up Down Left and Right The home button will return the camera to the defa...
Page 53: ...small pop up screen will appear telling you that the footage is being recorded When you are done recording click Stop in the small pop up screen FULL SCREEN Expands the viewing window to the full size...
Page 54: ...nterval The DVR will check and update the system time according to the NTP server Apply Saves all your System Information settings User Management ListsalltheuseraccountsthathavebeenaddedtotheDVRandal...
Page 55: ...port requires an additional 4 RTP ports Please refer to the PORT FORWARDING section of the manual for more details Apply Used to apply all the IP settings PPPoE Enabled Disabled If your DSL Internet S...
Page 56: ...our mail server information Sender s Mail The email address that the emails should originate from Receiver s Mail The email address that the emails should be delivered to Bcc Mail Use the Blind Carbon...
Page 57: ...ver uses The default port for FTP sites is 21 Path Enter the path to save the H 264 format video files Apply Saves your Mail and FTP settings Follow the port forwarding instructions listed in Configur...
Page 58: ...ILETROUBLESHOOTING If port forwarding is setup correctly you will see the following message If YourISPisnotblocking anyoftherequiredportsyourportforwardingandDVRaresetupcorrectly Iftheconnectionisrefu...
Page 59: ...d to you by your Internet Service Provider ISP Consult your ISP for more information on your PPPoE settings Note DEFENDERtechnicalsupportcannottroubleshootmodems sincechangingthesesettingscanpotential...
Page 60: ...Menu Open up File Manager folder Open up the folder containing the MobileViewer jar file and click Install PressYes to begin the installation process You will be prompted with a security warning mess...
Page 61: ...lt the password for the admin account is admin Image Size QCIF 176 x 144 pixels Channel The Input Channel you wish to view 1 4 Fit to Screen Expands the image to fit the screen can be set toYes or No...
Page 62: ...1 4 are available BlackBerry Bold The first step is to copy the MobileViewer jar file to a storage location on your mobile that can be accessed using the file manager on the mobile device Thefollowing...
Page 63: ...was saved Navigate to the folder containing the MobileViewer jar file Click Download PressYes to begin the installation process Youwillbepromptedwithasecuritywarningmessage Thisisexpected ClickYes Con...
Page 64: ...ess for your DVR If connecting using the 3G or other wireless network the proper Ports must be Forwarded on your router See Port Forwarding for instructions Ex Host 74 11 213 177 Port This is the http...
Page 65: ...channel protocol and baud rate with the PTZ camera s instruction manual or the manufacturer of the camera I have lost video footage This could be from lost footage due to tampering of cameras make sur...
Page 66: ...night vision cameras The night vision turns on automatically when light levels drop Try the camera in a pitch black setting The areas that it is in may have too much light and may not activate the se...
Page 67: ...ing Resolution NTSC 720 x 240 PAL 720 x 288 Recording Frame Rate 120FPS 320 x 240 60FPS 720 x 240 Recording Method Record as Each Playback in Quad or Single Recording Qualities Low Medium High Best Re...
Page 68: ...ite Grey Cooling Fan Based Power Input 12V DC 3A Power Consumption 12W Without HDD Power Adapter Input 100V 50 60HZ 240 50 60HZ OperatingTemperature 0 F 104 F 0 C 40 C Alarm Sensor Inputs Yes 4 Alarm...
Page 69: ...1 100000 sec BLC No AGC Automatic ELC Automatic Line Lock No Iris Control No Gamma Correction 0 45 White Balance Automatic Sun Shield Yes IR Cut Filter No Housing Material Anodized Aluminum Housing Co...
Page 70: ...s will void your warranty One to Four Power Supply Cable 1 Female 12V Connection 2 Camera Power Supply Ports The One to Four power Supply Cable allows you to plug four cameras into one power source sa...
Page 71: ...27 0 0 1 DDNS SERVER __________________________________________ example DDNS DVRLINK NET NET CLIENT PORT _________________________________________ example 6100 WEB SERVER PORT ________________________...
Page 72: ...SN500 4CH 72 NOTES...
Page 73: ...iable in any way shape or form for any damage vandalism theft or any other action that may occur while a Defender product is in use by the consumer VISIT US ONTHEWEB Product Information User Manuals Q...
