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DCT OSSmosis 5, User Manual

Get your hands on the user manual for DCT OSSmosis 5, available for download for free at our website. This manual will guide you through the features and functions of the product, ensuring a seamless and hassle-free user experience. Download it now from manualshive.com.

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DCT Telecom Group, Inc. | 440.892.0300 | [email protected] | www.4dct.com

OSSmosis 5 User Guide

Call Center Agent Default Settings

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Summary of Contents for OSSmosis 5

Page 1: ...DCT Telecom Group Inc 440 892 0300 customerservice 4dct com www 4dct com OSSmosis 5 User Guide Call Center Agent Default Settings...

Page 2: ...state before the next call is delivered to them 2 Force agent to unavailable on Do Not Disturb activation If the agent activates Do Not Disturb while signed into their queue s this will automatically...

Page 3: ...available agent while signed in and in an Available state this will automatically force them into an Unavailable state A default Unavailable Bounced code can be created in order to track which agents...

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