22
Connection or
Authorization
Failure
Disabled RFID card
1.
Make sure that the RFID card is provided by the
manufacturer.
2. Make sure that the RFID card is properly registered and
available.
3. If the RFID card disabled, please contact the
manufacturer's local representative or after-sales service
point to obtain a new RFID card.
4. Restarting the charger may resolve this issue
Charger Has No
Network
Connection
Absence of WIFI LAN
1.
Check the WIFI LAN strength at the Charger installation
site to ensure that the charger is within the coverage of the
WIFI LAN. REWRITE: Check the strength of WIFI LAN
signal at the charger installation site to ensure it is within
the coverage of the WIFI LAN.
Interruption in the connection between the
charger and the router.
1.
Manually connect the charger to the WIFI LAN
8. DAVIS LIGHTING Service
If you have any questions about the product, please contact the manufacturer's local supplier representative or the
manufacturer's after-sales service. When seeking information or applying for service support, please provide the following
information:
•
Charger's Nameplate Information.
•
Warning Error Code or Charger Product Name (Accessible via the App).
Our company offers comprehensive technical support services, and customers can get in touch with us through their local office or
our customer service center hotline.
Davex Engineering (M) Sdn. Bhd.
Address: Plot 32 Lorong Perusahaan Maju 8, Bukit Tengah Industrial Park ,13600 Prai Penang, Malaysia.
Contact us:
E-mail: [email protected]
Web: https://davislighting.com
Customer service hotline: +60 (4) 507 0517
