GO-TCHA TROUBLE SHOOTING GUIDE
Why will my Go-tcha not charge?
Please check that the Go-tcha is inserted correctly into the charger
cable - Push the Go-tcha FIRMLY into the cable to ensure that it is fully
seated. Once inserted correctly you can check that your Go-tcha is
charging by pressing the screen button. The charging animation will
appear to confirm that the Go-tcha is charging. If there is any other Go-
tcha animation running, then wait for the animation to stop and the
screen is blank - now press the screen button to confirm the charging
animation is displayed.
If the charge animation is not showing then your Go-tcha is NOT
charging.
Make sure that the Go-tcha is pressed firmly into the charger cable and
repeat the above steps.
The charger cable is made from soft material and can get pushed out of
shape - if the Go-tcha unit feels loose when inserted or battery
animation does not show, then gently squeeze the sides of the cable
slot/cradle tightly together and then re-insert the Go-tcha unit - if the
charge animation is still not showing, repeat these steps.
Why will my Go-tcha not turn on?
If your Go-tcha has gone into hibernation mode and will not display
anything on the screen you can wake the Go-tcha via using the reset
procedure. The Go-tcha can be woke up by inserting and removing the
Go-tcha from the charge cable in quick succession (10 times).
My Go-tcha will not pair with my device
If you have connected your Go-tcha please ensure that you eject the Go-
tcha from within the Pokémon Go application and ensure that it is
forgotten within the Bluetooth setting (from all phones and devices).
Once the device has been disconnected please reset your Go-tcha by
inserting and removing the Go-tcha from the charge cable in quick
succession (10 times).
Once the device has reset please try to pair the Go-tcha within the
Pokémon Go application.
