Datamax DMX E E-4204 Operator'S Manual Download Page 1

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E-4203 / E-4204 / E-4304

w/USB

Operator’s Manual

Summary of Contents for DMX E E-4204

Page 1: ...E 4203 E 4204 E 4304 w USB Operator s Manual...

Page 2: ......

Page 3: ...nformation contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will L...

Page 4: ...res under sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 1993 Class A EN 50024 1998 Safety This product complies with the requireme...

Page 5: ...surface To protect your printer from overheating make sure all openings on the printer are not blocked Do not place the printer on or near a heat source Do not use your printer near water or spill liq...

Page 6: ......

Page 7: ...rface Cables 8 3 2 Adjusting the Media Sensor 9 3 3 Loading Media 12 3 3 1 Loading Media for Peel Configuration 14 3 4 Loading Ribbon 15 3 5 Flash Memory Expansion 17 Using the Front Panel 4 0 Introdu...

Page 8: ...bel 39 Maintenance and Adjustments 5 0 Introduction 41 5 1 Cleaning the Printhead 42 5 2 Media Width Adjustment 43 5 3 Ribbon Width Adjustment 44 5 4 Fine Printhead Adjustment 45 5 5 Printhead Replace...

Page 9: ...iii Appendix A ASCII Control Code Chart 57 Appendix B Embedded Fonts and Barcodes 59 Appendix C Warranty Information 69 Glossary 73 Index 79...

Page 10: ...iv...

Page 11: ...d parallel interfaces allow easy connection to your host system Direct Thermal Model Thermal Transfer Model This manual provides all the information necessary to operate the printer To print labels or...

Page 12: ...al Printing On Demand and Batch Printing 203 or 300 DPI Printhead model dependant AGFA Scalable Font Engine Memory 1 MB FLASH Memory 2 MB DRAM Memory Interfaces RS 232 serial interface Centronics para...

Page 13: ...ges are used for permanent storage of custom fonts formats and graphics The FLASH memory cartridges cannot be used in conjunction with the ILPC option Heavy Duty Power Supply The Heavy Duty Power Supp...

Page 14: ...he sensor installed the printer will not print the next label until the previously printed label has been removed from the printer Thermal Transfer The Thermal Transfer option allows the printer to us...

Page 15: ...eed to remove the packaging materials i e tape and foam that were placed in the printer for shipment Complete the following steps prior to connecting power or attempting to load media Ensure that the...

Page 16: ...r Power supply Accessories CD ROM Any special or additionally purchased items Additional Requirements The following items are necessary for generating labels from your printer Contact your customer su...

Page 17: ...ferent power supplies are available depending upon the printer model Model Auto Ranging Power Supply Part Number E 4203 No 110V 50 2024 01 220V 50 2034 01 E 4203 with the 4 IPS option Yes 50 2050 01 E...

Page 18: ...iguration as shown below contact your reseller for ordering information Part 32 2300 01 Part 32 2301 01 y To connect the printer to the host s parallel interface use a Centronics parallel cable y To c...

Page 19: ...h down the Printhead Latch and raise the Printhead Carrier Assembly The Fixed Position Media Sensor shown below cannot be moved If your printer has this type of sensor proceed to Loading Media Section...

Page 20: ...for continuous media is set via the Front Panel CONT FORM LENGTH or software see Section 4 4 2 To properly position the AMS you will need to know where the TOF mark is located on your media For more i...

Page 21: ...E 1 25 31 8 F 1 50 38 1 G 1 75 44 5 H 2 00 50 8 I 2 25 57 2 J 2 50 63 5 K 2 75 69 9 L 3 00 76 2 Position the Adjustable Media Sensor as follows 1 Based on the measurement made earlier choose the Refe...

Page 22: ...on 4 Proceed to Loading Media Section 3 3 3 3 Loading Media Load media into the printer as follows 1 With the Cover open and the Printhead Carrier Assembly raised remove the Media Hub and insert it th...

Page 23: ...the Feed button several times to position the media and ensure proper tracking If the printer does not correctly sense the top of each label as denoted by the FAULT Light it may be necessary to perfor...

Page 24: ...labels from the backing Route the Media Backing over the Platen and Peel Bar and behind the Peel Roller and Fascia as shown below 6 Push the Peel Lever back to the Closed position 7 Close the Printhe...

Page 25: ...follows 1 Open the cover 2 Remove both Ribbon Hubs 3 Slide a roll of Ribbon onto one of the Ribbon Hubs and an Empty Core onto the other hub Ribbon Empty Core Slide a Ribbon onto a Hub and an Empty Co...

Page 26: ...route the ribbon through the Printhead Carrier Assembly as shown below Note Ensure the inked side of the ribbon faces the media and NOT the printhead 7 The Media Type setting within the printer s setu...

Page 27: ...media from the printer 2 Using a coin flathead screwdriver or similar object insert it into the Slot on the underside of the printer and gently pry the Expansion Cover from the printer 3 With its conn...

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Page 29: ...Front Panel consists of three indicator lights and three dual function buttons The functions of these indicators and controls are listed below 4 1 Lights Both the POWER and PAUSED Lights will be on du...

Page 30: ...n Normal mode the printer s buttons control normal operations such as pause feed and cancel as well as the test and reset functions by using button combinations as detailed below Normal Mode F3 F2 F1...

Page 31: ...turn off power to the printer If you wish to restore Factory Defaults see Section 5 7 To change Printer Setup Printer Setup Procedure F1 Printer Setup Mode Press and hold during power up until the Pa...

Page 32: ...the button for 7 flashes of the FAULT Light or for the TOF GAIN item hold for 12 flashes etc Menu Items Values 1 DIRECT MEDIA TYPE 2 EDGE SENSOR TYPE 3 NO PRESENT SENSOR 4 NO CUTTER EQUIPPED 5 127 SOP...

Page 33: ...ESENT SENSOR Enables Disables the optional Present Sensor feature Possible Values NO YES 4 CUTTER EQUIPPED Enables Disables the optional Media Cutter feature Possible Values NO YES 5 SOP ADJUST Sets t...

Page 34: ...rk Possible Values Range 0 50 default 10 Units 1 volt 14 TOF LOW Sets the minimum media sensor reading for paper gap notch or mark reflective Possible Values Range 0 50 default 0 Units 0 1 volt 15 LAB...

Page 35: ...location just behind the peel bar of the optional Peel Mechanism CUT sets stop location at the blade of the optional Media Cutter COVER sets stop location at the tear plate on the printer s cover NON...

Page 36: ...the printer Continue to hold the button until the PAUSED Light turns off then release it 2 Press and hold the button and count 7 flashes of the FAULT Light then release it The following printout shoul...

Page 37: ...RKNESS__________ 131 TRAN______________ 255 REFL______________ 149 RIBN______________ 87 TEMP______________ 48 VOLT______________ 223 CONFIGURATION DIRECT THERMAL SERIAL PORT SELECTED 19 2 8BITS EDGE...

Page 38: ...es YES AUTO and NO are detailed in the following sections 4 5 1 Label Alignment YES In this mode the operator must supply an ALIGN LENGTH value This value must be physically measured from leading edge...

Page 39: ...the greater the waste Auto Alignment with the Present Sensor enabled If the printer is equipped with the Present Sensor option and that feature is enabled while the label length is calculated the prin...

Page 40: ...erform Label Alignment results in no paper movement With the Present Sensor enabled Label Alignment cannot be performed without a Label Length Set Label Alignment to AUTO press and hold FEED until med...

Page 41: ...lignment length measurement OR Re measure Label Alignment Length use Menu Setup to set new length ensure desired length has been set Obtain a slightly different label Alignment Length measurement Usin...

Page 42: ...h and use the Setup Menu to set the new length Print a Database Configuration label to ensure the new length has been set Label Alignment is incorrect Pressing FEED successively results in a label len...

Page 43: ...OR Ensure the host computer is not providing a Present Distance shorter than is required for the Tear Bar Use the Setup Menu to modify the Present Adjust value Tear Mode is selected but the label sto...

Page 44: ...you wish to discard your changes and revert back to the previous calibration simply turn off power to the printer Also Factory Defaults can be restored see Section 5 7 To perform Calibration F1 Auto M...

Page 45: ...Continue to hold the button until the PAUSED Light turns off then release it 3 Next press the button The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values...

Page 46: ...media sensor see Section 3 2 for the sensor s location close the Printhead Carrier Assembly and then press the button The printer will flash the FAULT Light as it analyzes the material 3 Position the...

Page 47: ...r s internally generated configuration and test labels 4 7 1 Database Configuration and Dot Check Labels The Database Configuration Label provides valuable printer information including the firmware v...

Page 48: ..._ 127 SOP ADJUST________ 127 TOF LOW___________ 0 0 TOF DELTA_________ 10 10 TOF GAIN__________ 12 10 OOS MAXVOLT_______ 3 3 LABEL ALIGNMENT___ NO ALIGN LENGTH______ 100 STOP LOCATION_____ HOST COUNTE...

Page 49: ...l is a useful tool in the diagnosis of problems including communications handshaking and DPL syntax errors To generate a Hex Dump Label the printer enters into Hex Dump Mode In this mode all data sent...

Page 50: ...wide and ribbon if printing with thermal transfer media press and hold the button while turning the printer on Continue holding the button until the PAUSED Light turns off Now all data received by th...

Page 51: ...ower off Rotate the platen roller and clean it thoroughly with solvent and a cotton swab After every roll of media Peel Off Roller Rotate the peel off roller and clean it thoroughly with solvent and a...

Page 52: ...the unit from the AC outlet before cleaning the printhead 1 Turn off the printer and open the cover 2 Push the Printhead Latch down and raise the Printhead Carrier Assembly Allow the Printhead to cool...

Page 53: ...media widths To perform the media width adjustment 1 Load media into the printer Print a label press the buttons simultaneously and examine it 2 If the printing appears too light on the right hand sid...

Page 54: ...printer 2 Hold the Hub and then rotate the Ribbon Tension Adjustment Knob to meet your media ribbon width based on the table below Ensure that the Ribbon Tension Adjustment Knob is turned fully to th...

Page 55: ...ould not need further adjustment however with the different types and thickness of media some re adjustment may be necessary if print quality suffers To adjust the printhead turn the Set Screw until o...

Page 56: ...printhead Carefully unlatch the printhead carrier assembly and remove the printhead 3 Remove the printhead cable from the back of the printhead Replacement 1 Connect the printhead cable to the new pri...

Page 57: ...ith the printer power Off press and hold the F1 F2 and F3 buttons while turning On the printer Continue to hold the buttons down until the PAUSED Light turns off The printer will now be set to the Fac...

Page 58: ...initialization The original firmware will remain operational If the printer fails to reset toggle the power Off and On Try re sending the file to the printer If the failure continues check the followi...

Page 59: ...st or are not covered in this section 6 1 Troubleshooting Tips The following table lists the symptoms and the associated page numbers of the topics covered in the troubleshooting section Problem Situa...

Page 60: ...See the loading instructions on the inside cover of the printer or Chapter 3 The media is not calibrated Calibrate it see Chapter 4 If equipped the Adjustable Media Sensor may need to be repositioned...

Page 61: ...ation 4 The characters are formatted outside the dimensions of the label Check that the row column values provide enough room for the height of the image being printed Prints light on the right side o...

Page 62: ...ces 16 inches before a fault indication The media may not be properly loaded Reload it see Chapter 5 When loading media ensure that the media hub and media guide are against the media and that gaps or...

Page 63: ...Auto Ranging 50 2034 01 210 to 250 50 Hz Standard Auto Ranging 50 2050 01 100 to 240 50 60 Hz Heavy Duty Auto Ranging 50 2049 01 105 to 250 50 60 Hz Printing Print Method Direct Thermal Thermal Trans...

Page 64: ...0 mm Ribbon Roll Capacity Matched to media approx 361 110 m long with a 1 5 inch 38 mm O D on a 5 inch core Communications Interface USB RS 232 DB 9 and Centronics Parallel Baud Speed 600 to 38 400 bi...

Page 65: ...width 4 30 1 00 C Gap between labels 25 10 D Label length 24 3 375 4 E Total thickness 010 0025 F Notch opening width 50 20 Distance from the edge of the media to the media sensor aperture left justi...

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Page 67: ...C 44 2C L 76 4C l 108 6C Ctrl M CR 13 0D 45 2D M 77 4D m 109 6D Ctrl N SO 14 0E 46 2E N 78 4E n 110 6E Ctrl O SI 15 0F 47 2F O 79 4F o 111 6F Ctrl P DLE 16 10 0 48 30 P 80 50 p 112 70 Ctrl Q DC1 17 11...

Page 68: ...8F 175 AF 207 CF 239 EF 144 90 176 B0 208 D0 240 F0 145 91 177 B1 D 209 D1 241 F1 146 92 2 178 B2 210 D2 242 F2 147 93 3 179 B3 211 D3 3 4 243 F3 148 94 180 B4 212 D4 244 F4 149 95 181 B5 213 D5 245...

Page 69: ...rate font number 9 is a proportional font each character will take up a different amount of space when printed Font Valid ASCII Characters decimal Use with Record Structure Type 0 32 127 255 1 32 168...

Page 70: ...13 7 2 Font 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64 32 4 Font 7 32 15 5 Font 8 28 15 5 Font 0 96 character alphanumeric upper and lower case Font 1 145 character upper and lo...

Page 71: ...E 4203 E 4204 E 4304 61 Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase Font 6 62 character alphanumeric uppercase...

Page 72: ...te font Point sizes are selected by the number in the barcode height Larger point sizes can be obtained by increasing the height and width multipliers 48pt and 72pt fonts are generated by doubling the...

Page 73: ...used in the 7th 8th position G g EAN 8 7 Yes 48 57 Numeric only H h Health Industry Bar Code Varies M 43 32 36 39 42 43 45 57 65 90 I i Codabar Varies No 36 43 45 58 65 68 J j I 2 of 5 with modulo 10...

Page 74: ...Varies Yes All 8 bit values W1C DataMatrix with Byte Count Specified Yes All 8 bit values W1d QR Code Auto format Varies Yes Alphanumeric W1D QR Code Manual format Varies Yes Single byte or Kanji doub...

Page 75: ...E 4203 E 4204 E 4304 65 Barcode A Code 3 of 9 Barcode B UPC A Barcode C UPC E Barcode D Interleaved 2 of 5 Barcode E Code 128 Barcode F EAN 13 Barcode G EAN 8 Barcode H Health Industry Barcode HIBC...

Page 76: ...Barcode J Interleaved 2 of 5 w module 10 checksum Barcode K Plessey Barcode L Interleaved 2 of 5 w module 10 checksum and shipping bearer bars Barcode M 2 Digit UPC addendum Barcode N 5 Digit UPC add...

Page 77: ...E 4203 E 4204 E 4304 67 Barcode Q UCC EAN Code 128 Barcode R UCC EAN Code 128 KMART NON EDI Barcode S UCC EAN Code 128 Random Weight...

Page 78: ...4 E 4304 Barcode T Telepen Barcode u UPS MaxiCode Barcode v FIM Barcode z PDF417 Bar Code W1c DataMatrix Bar Code W1d QR Code Bar Code W1f Aztec Bar Code W1z MicroPDF417 Bar Code W1T TCIF Linked Barco...

Page 79: ...n material and workmanship for a period of 365 days from the date of shipment by Datamax Expendable and or consumable items or parts such as lamps fuses labels and ribbons are not covered under this w...

Page 80: ...the original shipping containers to Datamax at 4501 Parkway Commerce Blvd Orlando Florida 32808 A Return Material Authorization RMA number must be issued before the product can be returned To open an...

Page 81: ...nsequential damages or lost profits arising out of or relating to Datamax s products or the performance or a breach thereof even if Datamax has been advised of the possibility thereof Datamax s liabil...

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Page 83: ...of thermal elements in the printhead that create the images on the media calibration The process through which sensor readings are entered into the printer for correct sensor function for example det...

Page 84: ...on the label direct thermal media Media coated with special chemicals that react and darken with the application of heat DPI dots per inch A measurement of print resolution rated in the number of the...

Page 85: ...el repeat The distance from the top of one label to the top of the next label label tracking Excessive lateral side to side movement of the media as it travels under the printhead label width The left...

Page 86: ...al which is used to signal the top of form when the reflective sensor is enabled registration Repeatable top to bottom alignment of printed labels reverse speed The backward rate of media motion into...

Page 87: ...TOF and no adhesive backing thermal transfer The printing method that creates an image by transferring ink from a ribbon onto the media using the heat from the thermal printhead TOF top of form The s...

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Page 89: ...l see Database Configuration Label continuous media 10 23 24 28 54 73 75 control codes 24 core diameter 2 3 15 54 73 76 cutter 3 21 23 25 34 54 74 D darkness adjustment 27 38 46 47 50 data bits 23 27...

Page 90: ...r 24 28 29 31 34 36 41 50 52 55 75 also see adjustable 9 11 50 52 55 fixed position 9 28 55 media sensor calibration 13 14 20 34 37 73 media type switch 15 50 memory 17 24 25 27 37 38 47 48 53 74 menu...

Page 91: ...al 8 23 26 27 38 skips labels 51 standard features 2 start of print 23 29 31 76 stop location 25 27 38 T tag stock 1 3 73 74 76 77 Telepen 54 63 68 test label 20 39 thermal transfer 15 16 23 53 77 top...

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