DataCard CR805, User Manual

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58 Troubleshooting
Locate a Problem Within the Card Production
System
For typical components of the system, refer to “Printer Overview” on page 17 . If any one of the
following components does not work properly, printing cards can be affected.

The XPS Card Printer Driver
If you need to reinstall the Card Printer Driver to fix a problem, we recommend you
download the latest version of the driver from
https://www.entrustdatacard.com . Select
Drivers & Downloads from the Resources tab and then click Go Now. Enter your printer
model in the Enter Product Name or Number field, and click Go.

Card production software
Card production software formats the types of data used to print cards. Make sure that the
card production software features you use work with your printer.
If you do not use card production software, make sure that the software you use supports
the requirements for creating cards. If you use magnetic stripe data, use an application that
saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data,
but Adobe Photoshop saves both graphic and text data.) Card Printer Driver fonts and
escapes require that text is sent from the application as text.

Other components of the system
An ID or badge system usually includes a camera to take photos, and may include other
capture devices for biometric data. The proper use and maintenance of these components is
important to the quality of cards you produce.