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CE870 Instant Issuance System Installation and Administrator’s Guide

97

TroubleShooting Menu

The TroubleShooting menu for the WebAdmin access level contains settings and tools that help
you isolate card production issues. Use the TroubleShooting options to print test cards, view and
print the activity log, reset the log, reset counters, and reset the printer.

TroubleShooting Menu
Option

Function

WebUser

WebAdmin

Test Card

Print test cards

No

Change all current values and
run a test card

Activity Log

Display printer
activity

No

View

Reset Log

Reset the activity log

No

Yes

Print Request Log

Display a log of
printer requests

No

Yes (applies only to OpenCard
factory-activated printers)

Reset Counters

Reset card counters

No

Yes

Printer Reset

Restart the printer

No

Yes

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Summary of Contents for CE840

Page 1: ...Datacard CE870 Instant Issuance System Installation and Administrator s Guide January 2017 Part No 527263 001 Rev H ...

Page 2: ...ntries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the pr...

Page 3: ...ent to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used ...

Page 4: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice for Canada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian ...

Page 5: ...s WEEE The model RX10 retransfer printer uses a lithium coin cell battery Refer to the service manual for battery removal instructions Notice for Australia This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice for China Simplified Chinese 警告此为 A 级产品在生活环境中该产品可能会造成无线电干扰在这种情况下可能需要用户对干...

Page 6: ... is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful California Lithium Perchlorate Warning Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate This notice is required by California Code of...

Page 7: ... B November 2012 Updates for Card Printer Driver 4 0 C April 2013 Updates for Card Printer Driver 4 1 D March 2014 Updates for Card Printer Driver 5 0 and new supplies and features E February 2015 Added CardWizard setup instructions F May 2015 Updated printer unpacking instructions G November 2015 Updates for new firmware functionality H January 2017 General updates ...

Page 8: ...viii ...

Page 9: ... Openings 10 Assemble the Printer and Embosser 13 Connect the Power Cords 15 Load Supplies 16 Load the Indent Ribbon Cartridge 16 Load the Topping Foil Cartridge 18 Load the Cleaning Sleeve 19 Load the Print Ribbon Optional 21 Load Test Cards in the Hopper 22 Single Hopper System 22 Multi Hopper Printer 22 Power On the System 23 Use the Front Panel 23 Activate the System from the LCD Menu 24 Confi...

Page 10: ... 47 Print Graphics in Color 47 Monochrome Printing 48 Monochrome Printing with Full Color Ribbon 48 Monochrome Ribbon 48 Ribbon Saver 48 Print Text in Monochrome 49 Print Bar Codes 49 Bar Code Guidelines 49 Test Bar Codes 50 Card Design Changes That Affect Bar Codes 50 Apply Topcoat 51 Non Printing Areas 51 Standard Magnetic Stripe Non Printing Area 52 Standard Smart Card Non Printing Area 52 Cust...

Page 11: ...er Settings 64 Print a Printer Manager Page 65 Use Printer Manager 65 Status Menu 66 Printer Setting Menu 68 Communication 70 ActivityLog 73 Behavior 75 VitalProductData 77 FrontPanel 78 Print 79 Pick 85 Transport 85 Flipper 85 MagStripeGeneral 86 MagStripeCustomTrack 1 3 88 MagStripeMS2General 91 MagStripeMS2CustomTrack1 92 Emboss 94 Update Password 95 Set Job Queue State 96 TroubleShooting Menu ...

Page 12: ...0 Print Ribbon Storage Guidelines 110 Indent Ribbon 111 Topping Foil 111 Supply Storage Guidelines 111 Cards 112 Card Size 112 Card Material 112 Card Surface 112 Card Handling 113 Card Storage 113 Cleaning Supplies 114 Replacement Parts 115 Printhead Cartridge 115 Print Ribbon Cartridge 115 Indent Ribbon Cartridge 115 Topping Foil Cartridge 115 Cleaning Roller Spindle 115 Cable Lock 115 Power Supp...

Page 13: ...Ethernet cable s and bolt down supplies This chapter provides information about the CE system installation including PC Requirements on page 2 Ethernet Requirements on page 2 Electrical Requirements on page 2 Site Requirements on page 3 Set Up the System on page 6 Load Supplies on page 16 Power On the System on page 23 Use the Front Panel on page 23 Activate the System from the LCD Menu on page 24...

Page 14: ...CardWizard issuance software Ethernet Requirements The following network components are required An Ethernet network that uses the TCP IP protocol and can run at 100 megabits per second also called 100base T An Ethernet cable to connect the system to the network An Ethernet cable is not supplied with the system Electrical Requirements The power supply is rated as follows The power supply detects t...

Page 15: ... page 4 for more information Enough space to open all system access doors and to access power cords and data cables Refer to Clearance Requirements on page 5 Enough space around the printer to allow for ventilation Select a location in an environment with temperatures ranging from 60 to 95 F 15 to 35 C Keep the system and its supplies away from direct sunlight Do not place the system near heating ...

Page 16: ... System Dimensions The external system dimensions are shown in the following illustrations Single Hopper System Multi Hopper System 15 in 382 mm 28 in 712 mm 19 3 in 490 mm 25 in 635 mm 16 3 in 414 mm 28 1 in 714 mm ...

Page 17: ...e open Single Hopper System Multi Hopper System We recommend that you provide a minimum of 3 inches 76 2 mm of additional clearance around the system to maintain access to the power cords and data cables to load and remove cards and supplies and to provide ventilation for the system 28 in 712 mm 24 4 in 620 mm 24 in 609 mm 24 7 in 628 mm 38 in 962 mm 27 in 686 mm 23 4 in 595 mm ...

Page 18: ...6 Installation Set Up the System This section provides information about setting up the system Unpack the System 1 Remove the printer from the shipping carton Printer with Multi Hopper ...

Page 19: ...CE870 Instant Issuance System Installation and Administrator s Guide 7 Single Hopper Printer 2 Remove the embosser from its shipping carton ...

Page 20: ...oor 2 Remove the indent ribbon and topping foil cartridges 3 Remove the foam T and block inserts used to secure the topping and transport mechanisms during shipping Save the inserts in case you need to repack the embosser for transport 4 If you plan to secure the embosser to a worktable refer to Secure the System Optional on page 10 Save the shipping cartons and packing materials They are required...

Page 21: ...er 1 Unlock the printer and open the printer supplies access door and the multi hopper cover 2 Remove the packing material inserted behind the multi hopper and inside the cover 3 Close the multi hopper cover and the printer supplies access door 4 Lock the printer Required only on printers with a multi hopper ...

Page 22: ...elow the embosser with the open end toward the embosser 3 Insert the T bar of the cable lock through the opening into the security plate 4 Follow the instructions included with the cable lock to complete the installation Use the Bolt Down Openings The embosser includes bolt down openings that you can use to secure the system to a mounting surface 1 Unlock and open the embosser supplies access door...

Page 23: ...s Two 1 4 inch 6 mm nuts Lock nuts are recommended a Drill holes in the mounting surface following the dimensions and requirements shown on the following page b Insert the bolts Note Make sure that you insert the bolts inside the embosser pointing down through the mounting surface i Insert the bolts into the mounting holes inside the embosser ii Align the bolts with the holes in the table or mount...

Page 24: ...12 Installation ...

Page 25: ...eft to place the mounting lock in the unlocked position 3 Lift the printer over the embosser and align the pins on the embosser with the holes on the underside of the printer 4 Press down carefully but firmly on the printer component to position it 5 Push the printer locking lever to the right to lock the printer onto the embosser Make sure that the printer is securely locked to the embosser Singl...

Page 26: ...14 Installation 6 Connect the interconnect cable from the embosser to the lower data port on the printer Data Port Interconnect Cable ...

Page 27: ... the Power Cords 1 Connect the printer power cord to the printer and to the printer power supply 2 Plug the power supply cord into the power outlet 3 Connect the embosser power cord to the embosser and to the embosser power supply 4 Plug the power supply cord into the power outlet ...

Page 28: ...ent roll a Unlock and open the embosser supplies access door and remove the indent ribbon cartridge from the embosser The indent ribbon cartridge is on the right b Place the indent ribbon cartridge on a flat surface with the spindles facing up c Remove the indent roll from its package IMPORTANT Do not separate the silver take up spool away from the blue supply spool 2 Secure the supply spool into ...

Page 29: ...ws the correct routing pattern IMPORTANT Do not twist the ribbon while routing 5 Secure the take up spool to the spindle a Match the keyed pattern of the take up spool hub with the right side spindle b Push the take up spool into the spindle until it clicks securely into place 6 Turn the take up spool one full turn clockwise to take up ribbon slack 7 Replace the indent ribbon cartridge a Hold the ...

Page 30: ...tch the keyed pattern of the blue supply spool hub with the right side spindle b Push the supply spool into the spindle until it clicks securely into place 3 Roll out and route the foil around the rollers on the topper foil cartridge A diagram on the cartridge shows the correct routing pattern 4 Secure the silver take up spool to the spindle a Match the keyed pattern of the take up spool hub with ...

Page 31: ...e printer component uses a replaceable cleaning sleeve to remove dust and other particles from cards before they travel into the printer The cleaning sleeve fits on a spindle that mounts on the print ribbon cartridge The printer ships with the cleaning roller spindle in the accessory box Replace the cleaning sleeve when you clean the printer if you notice debris on the finished card or if the clea...

Page 32: ...indle and slide the spindle into the cleaning sleeve a c Place the spindle with cleaning sleeve onto the ribbon cartridge b d Remove the protective wrapper from the cleaning sleeve c Load the print ribbon on printers that have the optional printhead installed Refer to Load the Print Ribbon Optional on page 21 for details Open Swingarm Print Ribbon Cartridge Protective Wrapper CleaningRoller Spindl...

Page 33: ...quipped with the optional printhead load the ribbon when you install the printer and when the ribbon runs out 1 Load the ribbon a Load a full roll of print ribbon the blue spool onto the spindle closest to the cartridge handle until it clicks into place b Place the silver take up spool on the spindle with the black gear until it clicks into place c Wind the take up spool counterclockwise one full ...

Page 34: ...er Insert ISO magnetic stripe cards with the stripe back side facing down and to the right A diagram inside the input hopper shows the correct orientation 3 Close the hopper door and lock the printer Multi Hopper Printer 1 Unlock the printer and open the multi hopper 2 Load the cards into hopper H1 Insert ISO magnetic stripe cards with the stripe back side facing down and to the right A diagram in...

Page 35: ... on the LCD panel Refer to Activate the System from the LCD Menu on page 24 After the system has been activated Ready displays on the LCD panel Use the Front Panel The front panel of the printer provides the controls you need to operate the system Refer to the printer s User s Guide for complete information about using the front panel Up Arrow Enter Down Arrow Power Button LCD Panel Status Lights ...

Page 36: ... activation process Have the printer and embosser serial numbers ready for phone confirmation The printer serial number is located on the printer configuration label on the outside of the shipping box and on the swingarm of the printer The embosser serial number is on the configuration label located inside the embosser on the lower enclosure Printer Configuration Label Embosser Configuration Label...

Page 37: ...ach character that matches the 8 digit numeric activation code b When the 8 digit activation code displays completely press ENTER again with a blank character entry to submit the code The code you entered displays on the LCD panel so you can confirm that it was entered correctly Apply displays on line 2 If the code is not correct press the USER button to exit and return to the blank Activate scree...

Page 38: ...Set a Static IP Address CardWizard issuance software requires that the printer have the same IP address at all times Because the default communication method is DHCP Dynamic Host Configuration Protocol you must change the address method and assign a static IP address before you can set up CardWizard software to issue cards 1 Obtain the following values from your network support personnel Make sure...

Page 39: ...NTER to enter the menu system c Press the down arrow until Configuration displays on line 2 d Press ENTER to enter the Configuration menu e Press the down arrow to display Network IPv4 on line 2 f Press ENTER to enter the Network IPv4 menu DHCP Static IP displays on line 2 3 Press ENTER to display the DHCP Static IP menu Static IP displays on line 2 2X ...

Page 40: ...hen it can be changed and the cursor is under the right most digit Press ENTER to navigate to the next section of the address iii When all four sections are correct press ENTER Subnet Mask displays on line 2 of the LCD panel c Repeat steps i through iii to enter the subnet mask and gateway address 5 Press ENTER when you finish entering all the required address information Apply displays on line 2 ...

Page 41: ...dress and to test that the system is functioning correctly You might use this procedure if you set up multiple systems in a central location before installing them at individual sites Connect the System to a Computer 1 Connect the system directly to a Windows based computer or laptop using an Ethernet cable 2 Plug one end of the Ethernet cable into the top port on the printer and the other end int...

Page 42: ...pen the Windows Network and Sharing Center and select Local Area Connection 2 Click Properties on the Local Area Connection Status menu 3 On the Local Area Connection Properties dialog box select Internet Protocol Version 4 TCP IPv4 Click Properties ...

Page 43: ...e the last section of the IP address a value that is at least plus one from the address on the printer front panel b In the Subnet mask and Default gateway fields enter the subnet mask and default gateway address that you entered on the front panel of the printer c When you finish entering values for IP address subnet mask and gateway address click OK For example if the IP address that is set on t...

Page 44: ...n an Internet browser and enter the IP address of the printer Refer to Access Printer Manager on page 63 for complete information about how to access Printer Manager 2 Select WebAdmin to log in to Printer Manager with administrative options 3 Run a test card using Printer Manager a From the top menu select TroubleShooting Test Card ...

Page 45: ...i Select the Emboss check box and one of the following TestCard1 to test emboss character position TestCard3 to test the indent printing and topping quality TestCard5 and TestCard6 to test the emboss character height iii Select the Magnetic Stripe check box iv Clear the Color check box from the front and back options if color printing is not available on the system If color printing is available w...

Page 46: ...34 Installation v Select any remaining test card options that match the personalization features installed on the system c Click Run to process the test card ...

Page 47: ...lowing procedures If any of the features are found to be out of specification contact your Datacard dealer distributor or value added reseller for troubleshooting procedures Verify Emboss Topping and Indent Characters 1 Verify emboss character position test card 1 Measure and inspect the embossed characters positions on test card 1 against the following specifications Always measure distances to t...

Page 48: ...ription Characters All present and flawless Distortion Visible distortion on the opposite side of the card is unavoidable However you should not be able to feel the distortion with your fingers Ink Make sure that the indented ink does not easily rub off the card Indent Depth Make sure that the indented character is faintly visible from the opposite side of the card Check Description Topped Charact...

Page 49: ... a clean lint free cloth 2 Apply magnetic developer Part No TUL001 014 to the leading edge of the magnetic stripe on an encoded test card The encoding data becomes visible as gray lines 3 Align the sight gauge Part No 560585 001 over the magnetic stripe side of the card 4 Using the alignment gauge check the start sentinel positioning for each of the tracks The first bit of each start sentinel must...

Page 50: ...t the system to your network 1 Power off the system and disconnect the Ethernet cable from the computer 2 Connect the system to the network using the Ethernet cable 3 Press the power button on the front panel to power on the system 4 Wait until the system has powered on and Ready displays on the LCD panel Ethernet Cable ...

Page 51: ...complete the setup of your system Refer to Chapter 3 Printer Manager for a complete discussion about using Printer Manager Log in to Printer Manager 1 Open an Internet browser and enter the IP address of the printer Refer to Access Printer Manager on page 63 for complete information about how to access Printer Manager 2 Log in to Printer Manager as WebAdmin ...

Page 52: ...pdate Password 2 Select the usernames WebUser and WebAdmin and enter passwords to specify a password for the user and administrator levels of Printer Manager access If a current password does not exist leave that field blank 3 Click Update Password to save the new password Caution Do not change the WebService password ...

Page 53: ...quirements 1 Select Printer Setting Behavior 2 Enable and disable ports to match your security requirements Customer security guidelines typically require that the secure port DPCL2Secure is enabled Disable nonsecure ports if your site uses only secure ports 3 Install any security keys and certificates necessary to match your requirements ...

Page 54: ...format you use To change the settings for magnetic stripe encoding 1 Select Printer Setting MagStripeGeneral 2 In the MagStripeGeneral menu select the features to match the magnetic stripe format you are using Click Set Current to save your changes 3 Log out of Printer Manager and close your browser window Use your card design software to specify the personalization features for the card ...

Page 55: ... by their edges only Insert ISO magnetic stripe cards with the stripe back side facing down and to the right Insert smart cards with the smart card chip facing up and toward the back of the hopper Single Hopper System 1 Unlock the printer and open the input hopper 2 Remove and store any remaining blank test card stock 3 Load cards into the input hopper 4 Close the input hopper and lock the printer...

Page 56: ...ch hopper 4 Close the multi hopper door and lock the printer when you finish loading cards Verify the Door Open Interlock 1 Unlock and open the secure locked door on the printer or embosser 2 Run a test card from Printer Manager refer to Run Test Cards on page 32 for more information 3 Verify that the card does not run and that an error message displays on the front LCD panel 4 Close and lock the ...

Page 57: ...ing Design on page 59 Settings for Card Design in Printer Manager on page 60 Basic Card Design Card design includes Color and monochrome printing if the printer is equipped with a printhead The various types of data such as name account number emboss and indent information and special features such as a magnetic stripe or smart card chip The layout of the data Processes to enhance card appearance ...

Page 58: ...ncludes UV printing Short Panel Ribbon Color print ribbon also is available in a short panel option The color area for short panel ribbon is either 1 57 inches 40 mm or 1 47 inches 37 5 mm depending on the ribbon configuration The ymc panels of short panel ribbon are approximately half the length of a full card In this guide ymc in lowercase instead of YMC refers to short panel color panels When y...

Page 59: ...unds that are black from printing over colored images use a color that appears black but is not so that all parts of an image print with the YMC panels For example in the RGB color space 0 0 0 is black and prints with the K panel but 0 0 5 is not black and prints with the YMC panels Types of Color Images Cards can include both color photos and color logos The logo is usually the same on each card ...

Page 60: ...or for example green or silver also called a K ribbon Refer to Monochrome Print Ribbon Kits on page 109 for a list of available colors Silver Topcoat Black K Topcoat ST KT and Gold Topcoat Black K Topcoat GT KT also referred to as MT KT ribbons These ribbons print the front side of the card using the monochrome color panel and the back side using the black K panel Topcoat is applied to both the fr...

Page 61: ...code produced Bar codes contain a series of black lines bars separated by white areas spaces Each character of encoded data is represented by a set of bars and spaces A bar code standard specifies the number and width of bars and spaces needed to encode a character The standard also specifies the minimum size of the white area or quiet zone that surrounds the bar code Bar Code Guidelines Bar codes...

Page 62: ...print cards in batch many cards sent to the printer at the same time use a production sized batch and evaluate cards from the beginning middle and end of the batch Use exactly the same card stock for testing that you use for production The card stock can affect the readability of bar codes Usually a white surface that reflects light in many directions is needed Test cards before purchasing product...

Page 63: ...ed Such areas include a magnetic stripe signature panel or smart card chip Card production software usually manages such non printing areas automatically You also can use the dimensions provided in the following sections for magnetic stripe and smart card non printing areas to customize your print and topcoat areas The dimensions shown in the following sections are examples to help you determine t...

Page 64: ...cal smart card chip The smart card chip can vary in size shape and location Adjust these values based on the card stock you use The non print blocking area must extend outside the smart card chip by 0 05 in 1 27 mm indicated by the dotted line Custom Non Printing Areas Use ID software a custom application or escapes to define custom non printing areas for one or more of the following Blocking prin...

Page 65: ...The printer leaves a small white margin around the edges of the card due to the printhead being lowered and raised as it prints Keep this in mind if your card design includes a full card image You can attempt to move the printing closer to the edge of the card by adjusting the LeadTrim and TrailTrim settings in Printer Manager but be aware that this can cause the print ribbon to break when cards a...

Page 66: ...age Placement Use the following suggestions to help you locate important images such as a photo logo or bar code When placing images avoid uneven areas and areas of high wear which can result in inconsistent print quality Do not place an important image on the front of the card in the same area as a magnetic stripe or other machine readable feature Frequent use of a card in a reader can wear away ...

Page 67: ...ds can use the default format for each track or can use a different combination of tracks and data formats Three Track Option ISO IAT The default data formats for a three track magnetic stripe option are Track 1 IATA Track 2 ABA Track 3 TTS This combination is often abbreviated IAT This format is also called ISO format IATA International Air Transport Association The maximum number of characters f...

Page 68: ... a Japanese edition of a supported Windows operating system also supports Japanese language special characters and 55 Katakana characters They include the following Special characters 45 Katakana characters 10 Katakana characters The magnetic stripe data uses shift JIS which embeds a hidden shift in and shift out character each time the Japanese language characters start and end Each transition be...

Page 69: ... card step of personalization is controlled by an application that is separate from the rest of card personalization The smart card reader can be factory installed or installed later as a field upgrade by a service provider or value added reseller The printer configuration label or a label attached at the time of the field upgrade shows the type of smart card reader installed You can request addit...

Page 70: ...ll a contactless reader If the Sx value is included in the configuration code the printer has the basic components of an S1 plus the appropriate interface installed Code on Label Type of Smart Card Module S1 Integrator Contactless S3 HID pcProx Contactless S4 iCLASS Read Contactless S5 iCLASS Read Write Contactless S6 DUALi Standard S7 DUALi Single Wire S8 DUALi Single Wire Sony Felica S9 GEMPC US...

Page 71: ...able on the second wheel Features of the embossing wheel that are determined at time of purchase include multiple font choices and a variety of special characters The embossing wheel with indent characters allows you to produce characters that are pressed into indented the front or back surface of the card The most common use of indent characters is to create the Bank Identification Number BIN and...

Page 72: ...he card design settings include magnetic stripe setup and smart card testing Printer Manager also contains troubleshooting features such as a log file that can track all processes of a card job Service providers can use the information in the log file to troubleshoot and relay information when troubleshooting card processing issues Refer to Chapter 3 Printer Manager for more information ...

Page 73: ...ation about the printer System administrators and service providers can use Printer Manager to fine tune card appearance set advanced options and troubleshoot printing problems You can access Printer Manager using an Internet browser and the IP address of the printer Printer Manager includes different user access levels that control the type of information that can be viewed You can choose from th...

Page 74: ...Printer Setting Maintenance and Log Out WebAdmin WebAdmin access allows an administrator to set up a test card and make minor adjustments to the printer The WebAdmin user has access to configuration options and the use of diagnostics tools for troubleshooting The WebAdmin user also can specify a password using the Printer Settings Update Password option for WebUser access level users In a card pro...

Page 75: ... printer network IP address and write it down Refer to the printer s User s Guide for detailed information about how to retrieve the printer IP address b Open a web browser on the PC and enter the IP address using the following format https xxx xxx xxx xxx For example https 123 12 3 123 3 The Printer Manager Log In screen displays 4 Select the language in which to display the Printer Manager sessi...

Page 76: ...gs The printer is shipped with recommended settings in Printer Manager You may need to change these settings to customize the printer for your site Printer Manager provides access to the printer settings Many of the Printer Manager menu options display the Set Current and Restore Default buttons Set Current saves any changed settings on the displayed page When you change a value and click Set Curr...

Page 77: ...e Print Preview in your Internet browser to scale the image to fit the paper Use Printer Manager The following sections describe how to use the options on the Printer Manager menus that are available to WebUser and WebAdmin access level users For information about settings available to the WebService access level contact your service provider The options available in Printer Manager are determined...

Page 78: ...bers Print this page for reference if you need to contact your service provider View View Printer Status Display printer status information including the printer mode the printer state how long the printer has been powered on in seconds current conditions and job status View View Supplies Display information about the supplies currently installed in the printer This includes the part number and se...

Page 79: ...counters and can be useful to track card production activity and problem history View View Adapters Display information about the IP addresses configured for the printer The printer can have an IPv4 address and multiple IPv6 addresses configured concurrently The page shows the IP address network mask or IPv6 prefix gateway address and MAC address for each adapter View View About Printer Manager Di...

Page 80: ...s ActivityLog Set values in the activity log to help isolate card production issues No Change all Current Values Behavior Display printer operation and control methods Change RibbonInitialize Change all Current Values VitalProductData Change printer information Available to WebService access level users only No No FrontPanel Set front panel values for the printer Change Backlight Brightness KeySen...

Page 81: ...eral Set magnetic stripe options including coercivity custom magnetic stripe formats and data formats No Change coercivity custom formats and data formats MagStripeCustomTrack1 Set customized magnetic stripe values for track 1 No Change all Current Values MagStripeCustomTrack2 Set customized magnetic stripe values for track 2 No Change all Current Values MagStripeCustomTrack3 Set customized magnet...

Page 82: ...r other procedures This setting is used primarily by financial printers Contact your service provider for more information Requires a password Requires a password Description Default Value Current Value unit Allowed Range 1 EthAddressMethod DHCP DHCP 2 EthDnsAddress1 0 0 0 0 0 0 0 0 3 EthDnsAddress2 0 0 0 0 0 0 0 0 4 EthDnsSearchSuffix 5 EthGatewayAddress 0 0 0 0 0 0 0 0 6 EthIpAddress 0 0 0 0 0 0...

Page 83: ... not used at this time IPMode Specify the IP mode used by the printer The printer can support both IPv4 and IPv6 addressing You can select from the following IPv4 The printer uses IPv4 addressing only DualStack The printer can use both IPv4 and IPv6 addressing The remaining IPv6 settings become applicable when IPMode is set to DualStack IPv6DefaultGateway Set a default gateway address This setting...

Page 84: ...is connected and the device ID in the IPv6 manual address starting from the left end The default value is 64 IPv6ManualSelect Enable the printer to use the manual address specified in IPv6ManualAddress If this setting is disabled the manual address information specified for the printer is retained but is not used IPv6StatelessAddrSelect Enable the printer to allow the router to provide one or more...

Page 85: ...tion of a card action with the specified severity and higher to the activity log FilterConfigChanges Write configuration change actions with the specified severity and higher to the activity log FilterJobStates Write changes to the state of a print or exception job with the specified severity and higher to the activity log FilterSoapMsgs Write DPCL Soap Simple Object Access Protocol messages from ...

Page 86: ... Select Printer Setting Activity Log 2 Set FilterJobStates to Error from the drop down list Changes to the state of a job with this severity and higher are written to the activity log 3 Click Set Current to apply the changes We recommend that you operate at all default logging settings to reduce unnecessary logging for typical printer operations ...

Page 87: ...etect Disabled Disabled 4 ContactlessATRMode Legacy Legacy 5 CPX Enabled Enabled 6 DataStorageSecure Disabled Disabled 7 DPCL Enabled Enabled 8 DPCL2 Enabled Enabled 9 DPCL2Secure Enabled Enabled 10 DPCLSecure Enabled Enabled 11 NetworkAccessControl Disabled Disabled 12 Plugin Enabled Disabled 13 Remake Enabled Disabled 14 RemakeMethod Conserve Supplies Conserve Supplies 15 RetrieveDataTimeout 120...

Page 88: ...g data provides extra security in the event the printer is stolen or disassembled and the SD card removed Once data is encrypted there is no impact on performance of the printer Enabled Encrypts the printer data Restart the printer after you select Enabled The printer encrypts the data during the startup process Encrypting the internally stored data takes approximately 20 minutes the printer canno...

Page 89: ...aTimeout Specify the time period during which card data can be retrieved You can specify from 0 to 120 seconds If the Current Value is 0 data is not retrieved RibbonInitialize Enable or disable initialization of the ribbon when the printer is powered on SNMP Enable or disable SNMP Service SNMP is disabled by default in financial printers WebServerSecure Enable or disable access to Printer Manager ...

Page 90: ...t to 0 cards between cleaning are not tracked We recommend that you clean the printer after every 500 cards to maintain print quality LedPrintheadCyclesToCleaning Set the number of printhead cycles between required cleaning The card light blinks amber when the printer reaches this value If this value is set to 0 cycles between cleaning are not tracked LedRibbonLow Set the percentage of ribbon rema...

Page 91: ...hB 0 0 0 0 255 4 ColorMatchB 1 0 25 0 255 5 ColorMatchB 2 0 50 0 255 6 ColorMatchB 3 0 75 0 255 7 ColorMatchB 4 0 100 0 255 8 ColorMatchB 5 0 125 0 255 9 ColorMatchB 6 0 147 0 255 10 ColorMatchB 7 0 170 0 255 11 ColorMatchB 8 0 195 0 255 12 ColorMatchB 9 0 219 0 255 13 ColorMatchB 10 0 255 0 255 14 ColorMatchG 0 0 0 0 255 15 ColorMatchG 1 0 23 0 255 16 ColorMatchG 2 0 48 0 255 17 ColorMatchG 3 0 7...

Page 92: ...4 0 255 31 ColorMatchR 6 0 163 0 255 32 ColorMatchR 7 0 191 0 255 33 ColorMatchR 8 0 217 0 255 34 ColorMatchR 9 0 240 0 255 35 ColorMatchR 10 0 255 0 255 36 FPower 0 0 100 100 37 FPowerDuplex 0 0 100 100 38 KCustom1Power 0 0 100 100 39 KCustom1Power1200DPI 0 0 100 100 40 KCustom1Power600DPI 0 0 100 100 41 KPower 0 0 100 100 42 KPower1200DPI 0 0 100 100 43 KPower600DPI 0 0 100 100 44 KPowerDuplex 0...

Page 93: ...bles color management in the printer and allows color management to be handled by the application sRGBColorSpace renders images to look similar to those displayed on PC monitors using the standard Red Green and Blue color space MatchSP results in printing that closely matches legacy card printers 45 KWhiteShade 0 0 100 100 46 LeadTrim 0 254 0 254 0 5 08 47 SettingsGroupPurpose Print Print 48 TPowe...

Page 94: ... KT ribbon Increase the value to make single color printing thicker and more defined on the card Decrease the value to reduce the monochrome intensity or to prevent frequent ribbon breaks when printing with the M panel KCustom1Power1200DPI Modify the print intensity at 1200 dpi for the non black monochrome panel of MT KT ST KT or GT KT ribbon Increase the value to make single color printing thicke...

Page 95: ...de K panel and K ribbons Increase the value to make single color printing thicker and more defined on the card Decrease the value for crisp bar codes or to prevent frequent ribbon breaks when printing with the K panel KWhiteShade Modify the amount of power applied to the printhead to reduce ribbon friction without transferring material Decrease the value if material transfers to the card when it s...

Page 96: ...intense Decrease the value to reduce the color intensity or to prevent frequent ribbon breaks when printing colors YMCPower600 Modify the print intensity at 600 dpi for the YMC color ribbon panels Increase the value to make the color printing more intense Decrease the value to reduce the color intensity or to prevent frequent ribbon breaks when printing colors YMCPowerDuplex Modify the intensity o...

Page 97: ... card travel through the printer Change settings as needed and then click Set Current to apply changes TransMedSpeed The speed at which the transport motor runs when clearing errors You cannot change this value Flipper The Flipper settings define values for the duplex module in duplex option printers Flipper settings are available for WebService access level users only Contact your service provide...

Page 98: ...ge 1 Attempts 3 3 1 5 2 Coercivity HICO HICO 3 DataFormat1 IATA IATA 4 DataFormat2 ABA ABA 5 DataFormat3 TTS TTS 6 NoDataDisableTrack Disabled Disabled 7 ReadTrack1 Enabled Enabled 8 ReadTrack2 Enabled Enabled 9 ReadTrack3 Enabled Enabled 10 SSA1 0 0 4 4 11 SSA2 0 0 4 4 12 SSA3 0 0 4 4 13 StripeEncoderMultiplier 1 0 1 0 9 1 1 14 WriteTrack1 Enabled Enabled 15 WriteTrack2 Enabled Enabled 16 WriteTr...

Page 99: ... interference The choices are HICO LOCO NTT1 NTT2 NTT3 DataFormat 1 2 3 Specify the names of the data formats used for tracks 1 2 and 3 For single track magnetic stripe encoding set DataFormat1 to JIS and DataFormat2 and DataFormat3 to NONE To use a custom data format define the formats for tracks 1 2 and or 3 using the MagStripeCustomTrack 1 2 3 settings and then set the corresponding DataFormat ...

Page 100: ... CustomCharLength Track 1 6 Tracks 2 3 4 6 4 1 8 3 CustomCharLow Track 1 32 Tracks 2 3 48 32 48 0 255 4 CustomCharMask Track 1 32 Track 2 48 32 48 0 255 5 CustomCharMax Track 1 76 Track 2 37 Track 3 104 76 37 104 0 255 6 CustomDensity Tracks 1 3 210 Track 2 75 210 75 0 255 7 CustomEndSentinel 63 63 0 255 8 CustomLrc EVEN EVEN 9 CustomParity ODD ODD 10 CustomSdsNulls 0 0 0 255 11 CustomSdsRecords 1...

Page 101: ...ntinel CustomDensity Specify the number of data bits per inch of magnetic stripe media for the track also called bits per inch or bpi Allowed values are 75 bpi or 210 bpi CustomEndSentinel Specify the last character encoded which identifies the end of encoded data for the track CustomLrc Specify a cumulative parity bit that is encoded after the end sentinel to provide simple error checking CustomP...

Page 102: ... the custom track using the settings on the MagStripeGeneral menu 1 To use the defined custom track a Open the MagStripeGeneral menu b Select Custom for DataFormat1 DataFormat2 or DataFormat3 to use the custom track MagStripeCustomTrack1 corresponds to DataFormat1 MagStripeCustomTrack2 corresponds to DataFormat2 MagStripeCustomTrack3 corresponds to DataFormat3 2 Click Set Current to apply the chan...

Page 103: ...ity of magnetic stripe encoding If you set the number to a higher value it decreases the throughput of the printer but can increase the reliability of magnetic stripe encoding A value of 1 means no retry attempts MS2Coercivity Select the coercivity setting that matches the cards you are using The choices are HICO LOCO NTT1 NTT2 NTT3 MS2DataFormat1 Specify the name of the data format for track 1 To...

Page 104: ...gs as needed and then click Set Current to apply changes MS2CustomCharHigh1 Specify the numeric value of the highest ASCII character supported for input data on the track MS2CustomCharLength1 Set the number of bits to represent one character of data on the track also called bits per character Description Default Value CurrentValue unit Allowed Range 1 MS2CustomCharHigh1 95 95 0 255 2 MS2CustomChar...

Page 105: ...er the end sentinel to provide simple error checking MS2CustomParity1 Specify a character level parity bit encoded after each character to provide simple error checking MS2CustomSdsNulls1 The number of nulls between each copy of the data record You should not change this value MS2CustomSdsRecords1 The number of times to encode the data record You should not change this value MS2CustomSdsSs1 The nu...

Page 106: ...perDwell The length of time dwell in which the topping module applies topping foil to the embossed characters Select from 100 to 2000 milliseconds TopperTemperature The temperature in degrees Celsius at which the topping module applies topping foil to the embossed characters Select from 0 to 127 degrees C 2 Click Set Current to apply the changes Description Default Value Current Value unit Allowed...

Page 107: ...Community passwords 2 Enter the current password If a current password is not set leave this field blank 3 Enter the new password in the corresponding field To remove a password leave this field blank 4 Enter the new password again to confirm it Leave the field blank if you are removing the password 5 Click Update Password to apply the changes HINTS TIPS Passwords are hierarchical in the following...

Page 108: ...ily for financial printers Contact your service provider for more information Field Value Description Current Password Enter the currently set password Leave the field blank if no password was previously set Next Password Enter a new password A blank value means that no password is required or leaves the current password unchanged depending on the settings Confirm Next Password Retype the Next Pas...

Page 109: ...print the activity log reset the log reset counters and reset the printer TroubleShooting Menu Option Function WebUser WebAdmin Test Card Print test cards No Change all current values and run a test card Activity Log Display printer activity No View Reset Log Reset the activity log No Yes Print Request Log Display a log of printer requests No Yes applies only to OpenCard factory activated printers...

Page 110: ...print Input Hopper Number Select the input hopper from which the test card should be picked Test Card Print Options Description Card Front page 1 Card Back page 2 Input Hopper Number 1 Emboss TestCard1 Magnetic Stripe Magnetic Stripe JIS Color Monochrome Topcoat Second Topcoat Test Pattern to use for Color and or Monochrome TestPattern1 TestPattern1 Test Card Other Options Description Current Valu...

Page 111: ...st to check the remaining characters on Emboss wheel 1 without topping and test the front indent characters TestCard7 and TestCard8 Use these tests to check wheel 2 emboss and topping The tests also indent the back of the card using wheel 1 characters TestCard9 and TestCard10 Use these tests to check the height of all characters on Emboss wheel 2 CalibratePick This test verifies that the card pick...

Page 112: ...ration grid TestPattern6 Use this test to print a marbles image color test card to evaluate general appearance The monochrome test card prints several lines of text TestPatternRegistration and TestPatternCheckered Use these tests to check card registration mechanically Side side or lead trailing issues may indicate a chassis card guide or roller problem The monochrome test card prints several line...

Page 113: ... 196s SYSTEM__WARNING Improper shutdown detected 14 0d 01h 10m 14 135s JOB_____NOTICE Resolved condition 1 JobFailed Notice 637 638 hostname 770962 0 0 Reset Log The Reset Log option allows a WebAdmin access level user to reset the Activity Log Click Run to reset the Activity Log Print Request Log The Print Request Log option allows a WebAdmin access level user to view and reset the Print Request ...

Page 114: ...dd an item to a selected group click Browse select a file path and click Add Item To remove a loaded file select a file in the list of loaded files and click Delete Item To export an item to your PC select the item to export and click Export Item Specify a location for the exported item Add Card Stock 1 Type a name for the card stock in the Card Stock Name dialog 2 Click Add to load a card stock P...

Page 115: ... to track card production activity and problem history Click Download and specify a location to save the audit log The Audit Log data is saved as a txt file that you can view or print Reset Log The Reset Log option allows a WebAdmin access level user to reset the Audit Log Click Run to reset the Audit Log The page reloads when the log reset is complete Embosser Menu Option Function WebUser WebAdmi...

Page 116: ...ean the hopper rollers on all the hoppers or select individual hoppers for cleaning Clean the Printer 1 Unlock the system if necessary 2 Remove the supplies a Open the printer s top cover and remove the ribbon cartridge b Remove the print ribbon if necessary c Remove the cleaning sleeve d Replace the ribbon cartridge e Remove any blank card stock from the input hopper Maintenance Menu Option Funct...

Page 117: ... Place the cards in the input hopper b Replace the print ribbon if necessary c Replace the cleaning sleeve with a new sleeve and remove the protective cover d Replace the ribbon cartridge and close the printer cover Lock the printer Clean the Multi Hopper 1 Unlock the printer and open the multi hopper cover 2 Remove any blank card stock from the hoppers 3 Open the cleaning card package and insert ...

Page 118: ...s file 1 Click Browse and select the file to upload 2 Click Upload File Log Out Menu Use the Log Out option to end the current Printer Manager session and return to the Printer Manager Log In page For security close the browser window after you log out Log Out Menu Option Function WebUser WebAdmin Log Out Log out and return to the Log In page Yes Yes ...

Page 119: ...plies and Parts This chapter describes the recommended supplies and replacement parts to use with the CE Instant Issuance System This section describes Supplies on page 108 Cards on page 112 Cleaning Supplies on page 114 Replacement Parts on page 115 Power Supplies and Cables on page 116 ...

Page 120: ...design calls for color printing on the entire card Full panel color print ribbons with an ultraviolet UV fluorescent panel YMCKFT also are available Short Panel Use short panel print ribbon when only a portion of the card design calls for color For example a card design may have a color photo on the top or left of the card and black text on the bottom of the card The color area for short panel rib...

Page 121: ...monochrome ribbon prints the entire card in one color Monochrome ribbon can be Alternating black and topcoat panels KT or KTT ribbon Continuous black K ribbon A continuous color such as red or silver Silver with Topcoat Black with Topcoat ST KT Gold with Topcoat Black with Topcoat GT KT Monochrome Print Ribbon Kits The following ribbon kits are available Alternating black and topcoat panels KT rib...

Page 122: ...age Guidelines Store print ribbon in the original package until you load it in the printer Keep the original packaging closed The print ribbon maintains its quality for about one year For optimum card quality purchase and store quantities that can be used within one year The print ribbon and card stock might require secure storage and tracking Follow your organization s policy for storing and trac...

Page 123: ...rds per roll Foil silver up to 500 cards per roll Foil copper up to 500 cards per roll Supply Storage Guidelines Store supplies in the original package until you load them into the embosser Keep the original packaging closed The indent ribbon and topping foil maintain their quality for about one year For optimum card quality purchase and store quantities that can be used within one year The indent...

Page 124: ...The cards have the following dimensions Actual card thickness can vary by up to ten percent from the sizes listed The card bow must be less than the thickness of the card Card Material Use cards with a glossy PVC surface either 100 PVC cards or composite cards with a PVC surface Cards can have a magnetic stripe on one side or both sides this requires a special printer configuration of the card Car...

Page 125: ...ard on the floor clean it using a lint free cloth before using it in the system Card Storage These guidelines apply to both blank card stock and processed cards Use cards that are at room temperature If cards are stored in a cooler environment than the printer allow them to reach room temperature before using Stack cards so that they will not shift and rub against each other Make sure that the mag...

Page 126: ...ards 10 printer cleaning sleeves and 5 cleaning swabs Printer cleaning cards 569946 001 Pack of 10 double sided isopropanol coated cleaning cards used to clean the printer card track and transport rollers Cleaning sleeves 569946 001 Pack of 5 replaceable adhesive coated cleaning sleeves Cleaning swabs 507377 001 Pack of 5 isopropanol saturated cleaning swabs to clean debris and dust from hard to r...

Page 127: ... Clean the printhead following the steps in the printer s User s Guide Print Ribbon Cartridge The ribbon cartridge holds the print ribbon and replaceable cleaning sleeve in the printer Indent Ribbon Cartridge The indent ribbon cartridge holds the indent ribbon Topping Foil Cartridge The topping foil cartridge holds the topping foil used on the embossed characters Cleaning Roller Spindle The cleani...

Page 128: ...110 240V 50 60Hz 3 5A Output 24V 10 42A 250W It is self adjusting within the rated input voltage Power Cords The printer power cord connects the facility power and the printer power supply The embosser power cord connects the facility power and the embosser power supply The following power cords are available USA Power cord Australia power cord Brazil power cord China power cord Denmark power cord...

Page 129: ...inistrator s Guide 117 Network Cable Use an Ethernet network cable sometimes called a Category 5 or Cat 5 cable to connect the system to a network port Ethernet cables are not available from Datacard You can purchase a cable from a third party supplier ...

Page 130: ...118 Supplies and Parts ...

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