Data Translation DT9812 Series, User Manual

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Troubleshooting
93
If Your Module Needs Factory Service
If your module must be returned to Data Translation, do the following:
1. Record the module’s serial number, and then contact the Customer Service Department at
(508) 481-3700, ext. 1323 (if you are in the USA) and obtain a Return Material
Authorization (RMA).
If you are located outside the USA, call your local distributor for authorization and
shipping instructions. The name and telephone number of your nearest distributor are
listed on our web site (www.datatranslation.com). All return shipments to Data
Translation must be marked with the correct RMA number to ensure proper processing.
2. Using the original packing materials, if available, package the module as follows:

Wrap the module in an electrically conductive plastic material. Handle with ground
protection. A static discharge can destroy components on the module.

Place in a secure shipping container.
3. Return the module to the following address, making sure the RMA number is visible on
the outside of the box.
Customer Service Dept.
Data Translation, Inc.
100 Locke Drive
Marlboro, MA 01752-1192