Data Translation DT3145, Getting Started Manual, Page: 54 / 60

Chapter 6
46
Service and Support
If you have difficulty using the DT3145 frame grabber board, Data
Translation’s Technical Support Department is available to provide
technical assistance.
Telephone Technical Support
For the most efficient service, complete the form on page 47 and be at
your computer when you call for technical support. This information
helps to identify specific system and configuration-related problems
and to replicate the problem in house, if necessary.
You can reach the Technical Support Department by calling
(508) 481-3700 x1001.
If you are located outside the USA, call your local distributor. The
name and telephone number of you nearest distributor are provided
in your Data Translation catalog.
If you are leaving a message to request a support call, include the
following information:
• Your name (include proper spelling),
• Your company or organization (include proper spelling),
• A phone number,
• An e-mail address where you can be reached,
• The hardware/software product you need help on,
• A summary of the issue or question you have,
• Your contract number, if applicable, and
• Your product serial number or purchase date.
Omitting any of the above information may delay our ability to
resolve your issue.