Page 26 of 30
6. Troubleshooting Guide & Spare Parts
Problem
Possible Cause
Corrective Actions
No light output
Power Supply
Wall Version - Check the plug top
adapter is plugged in and switched
on at the power socket.
On/Off/Intensity
Button
Press the button on the back of the
light to check if the light will power
on (if dimmed refer to poor light
output actions).
Fuses
Visually check fuses then check
continuity with meter
Cables
Check the visible wiring and make
sure the DC connectors between the
light and the extension cable are
fully connected. For the mobile
version, ensure that the IEC is firmly
pushed into the PSU.
Poor Light
output
Power Button
Please check the variable intensity is
not just set to its minimum. To do
this use the intensity controls on the
side of the light head.
Voltage in
Verify that the correct mains voltage
and correct transformer is being
used
Voltage out
Verify correct secondary voltage
Arm drift
sideways
Wall mount
On installation the arm has most
likely not been vertically aligned and
levelled. Please contact the original
fitter or a qualified electrician
Head movement
or drift
Light head
Please check the tightness of the
thumb screw adjuster just below the
head of the light
