ENGLISH
21
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your
Pit Boss® smoker is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ,
please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss® authorized dealer or contact Customer Care for
assistance.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning,
maintenance or service work. Ensure the smoker is completely cooled to avoid injury.
Problem
Cause
SOLUTION
No Power Lights On
The Control Board
Power Button
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Not Connected To Power
Source, GFCI Outlet Has
Tripped
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see
Electric Wire Diagram
for access to electric components). Ensure all wire
connections are firmly connected and dry.
Fuse Blown On The
Control Board
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and remove
the screws on the rear side of the Control Board. Check the fuse for a broken wire or if the transparent
fuse tubing has turned black. If yes, manually replace with a new fuse.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Fire In Burn Pot Will
Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the burn pot. If not primed, the igniter will timeout before the
pellets ignite. Follow
Hopper Priming Procedure
.
Auger Motor Is Jammed Remove cooking components from the main smoke cabinet. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually confirm
that the auger is dropping pellets into the burn pot. If not operating properly, call Customer Care for
assistance or a replacement part.
Igniter Failure
Remove cooking components from the main smoke cabinet. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that the igniter
is working by placing your hand above the burn pot and feeling for heat. Visually confirm that the
igniter is protruding approximately 13mm / 0.5 inches in the burn pot. If not operating properly, follow
Manual Start-up Procedure
to continue use of smoker; however, call Customer Care for assistance or a
replacement part.
Insufficient Air Flow
Through Fire Pot
Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty.
Flashing Dots On LCD
Screen
The Igniter Is On
This is not an error that effects the unit. Used to show that the unit has power and is in Start-Up mode
(igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the smoker
will begin to adjust to the desired temperature selected.
Flashing Temperature
On LCD Screen
Smoker Temperature Is
Below 65°C /150°F
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow
Care and Maintenance
instructions. Check Grill Probe and follow
Care and
Maintenance
instructions if dirty. Check burn pot for ash build-up or obstructions, and follow
Care
and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air intake
is not blocked. Follow
Care and Maintenance
instructions if dirty. Check auger motor to confirm
operation (rotation), and ensure there is no blockage in the auger tube.
"ErH" Error Code
The Smoker Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press and hold the Power Button for two seconds to turn the unit off, and allow smoker to cool. Follow
Care and Maintenance
instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Care.
