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Troubleshooting
Nano Series GigE Vision Camera
Other Problems or Issues
This section describes problems that do not fit any of the categories above. Typically these are
issues found in the field under specific or unusual conditions.
Random Invalid Trigger Events
Do not change the exposure time while grabbing, else an Invalid Trigger Event may be generated.
This applies to any exposure mode or trigger source. The Invalid Trigger Event is not catastrophic
and only indicates the loss of a video frame. Stopping acquisitions first will avoid this error.
Minimum Sapera Version Required
Save User Configuration Failed: An unusual error that occurred with no other Nano control
problem. The solution is to verify the minimum Sapera version used with the Nano Framework. The
Genie Nano requires Sapera version 8.00 or later.
Issues with Cognex VisionPro
When the Cognex VisionPro package is uninstalled, the Genie Nano becomes not available within
CamExpert due to the Cognex uninstaller removing GigE Vision components. This forces a Genie
Nano user to reinstall the framework package.
Cognex VisionPro remains a useable third party product except for their uninstaller fault. Genie
Nano users just need to account for this issue until resolved by Cognex.
