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Contents
Nano-5G Series GigE Vision Camera
Problem Type Summary
Nano-5G problems are either installation types where the Nano-5G is not found on the network or
setup errors where the Nano-5G device is found but not controllable. Additionally a Nano-5G may
be properly installed but network optimization is required for maximum performance. The following
links jump to various topics in this troubleshooting section.
Device Not Available
A red X over the GigE server tray icon indicates that the Nano-5G device is not found. This
indicates either a major camera fault or condition such as disconnected power, or a network issue
where there is no communication.
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Review the section Using Nano-5G to verify required installation steps.
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Refer to the Teledyne DALSA Network Imaging manual to review networking details.
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In multiple NIC systems where the NIC for the Nano-5G is using LLA mode, ensure that no
other NIC is in or switches to LLA mode. It is preferable that the Teledyne DALSA DHCP
server is enabled on the NIC used with the Nano-5G instead of using LLA mode, which
prevents errors associated with multiple NIC ports.
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Verify that your NIC is running the latest driver available from the manufacturer.
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on network
IP problems to identify and correct the condition.
Please refer to the Teledyne DALSA Network Imaging Package manual for information on the
Teledyne DALSA Network Configuration tool and network optimization foe GigE Vision cameras and
devices.
Multiple Camera Issues
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When using multiple cameras with a computer with multiple NIC ports, confirm each Nano-
5G has been assigned an IP address by checking the GigE server.
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To reduce network traffic in configured problem free systems, use the Network
Configuration tool to stop camera discovery broadcasts. Refer to the Teledyne DALSA
Network Imaging manual.
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When using multiple cameras connected to an VLAN Ethernet switch, confirm that all
cameras are on the same subnet setup on that switch. See the Teledyne DALSA Network
Imaging package manual for more information. .
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If a Nano-5G camera installed with other GigE Vision cameras cannot connect properly with
the NIC or has acquisition timeout errors, there may be a conflict with the third party
camera
’
s filter driver. In some cases third party filter drivers modify the NIC properties such
that the Teledyne DALSA Sapera Network Imaging Driver does not install. Verify such a
case by uninstalling the third party driver and installing the Nano-5G package again.
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Verify that your NIC is running the latest driver available from the manufacturer.
Summary of Contents for Genie Nano-5G Series
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