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DALSA Contact Information
Genie Monochrome Series-GigE Vision Camera
Genie Technical Support
Any support question or request can be submitted via our web site:
Technical support form via our web page:
Support requests for imaging product installations,
Support requests for imaging applications
http://www.dalsa.com/mv/support
Product literature and driver updates
http://www.dalsa.com/mv/download
Before contacting Technical support, the following three status files should be generated and included with the
request for support.
The host computer network status file (refer to the DALSA Network Imaging Package user's manual for
information on generating this file).
From the computer folder
[
installation drive
]:\DALSA\Genie\bin there is a
report.txt
file automatically
generated on firmware updates.
From the Start menu, go to
Programs • Dalsa • Sapera LT • Tools
and run the
Log Viewer
program. From its
File menu click on
Save Messages
to generate a log text file.
