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3.2 Troubleshooting 

This subsection contains some symptoms that may be encountered when using the radios. 
This list does not include every possible symptom, but does represent common situations 
that may occur. 

 

 

Symptom/Condition 

 

Possible Cause/Remedy

 

ƒ

 

No power to the Server 

ƒ

 

Is the cable from the J-box/signal converter connected to the 

server radio? 

ƒ

 

Does the J-box/signal converter have power? 

ƒ

 

No power to the Client 

ƒ

 

Does the display have power? 

ƒ

 

Does the controller have power? 

ƒ

 

Are the correct wires terminated in TB1 on the client radio 

board? 

ƒ

 

Is the white power plug from the quick connect cable plugged to 

the spare mate-n-loc power plug (AF-3010)? 

ƒ

 

Server will not 

communicate with the 

computer 

ƒ

 

Does the server have power? 

ƒ

 

Does the J-box/signal converter have power? 

ƒ

 

Is the signal cable connected to the J-box at J2 and to the 

server at TB2? 

ƒ

 

Is the cable from the J-box to the server pinned one-to-one? 

ƒ

 

Is the correct serial cable being used between the computer 

and the J-box/signal converter? (W-1267)? 

ƒ

 

Server will not 

communicate with Client 

ƒ

 

Do both the server and client have power? 

ƒ

 

Are the radios in line-of-sight? 

ƒ

 

Are the antennas in parallel? 

ƒ

 

Are they set to the same channel? 

ƒ

 

Have you done a loop-back test (

Section 3.3

)? 

ƒ

 

Client will not communicate 

with display 

ƒ

 

Does the display have power? 

ƒ

 

Does the client have power? 

ƒ

 

Are the correct wires terminated into TB1 on the client radio 

(TB42 on the AF-3010)? 

ƒ

 

In the jumper ON at the client and OFF at the server? 

ƒ

 

Is the V1500 software configured correctly? 

ƒ

 

Is the controller in the display on the address that is configured 

in the software? 

ƒ

 

Computer will not 

communicate with the 

display 

 

 

 

 

 

 

ƒ

 

Are the display and radios powered up? 

ƒ

 

Is the server connected to the computer, through the J-box? 

ƒ

 

Is the client connected to the display? 

ƒ

 

Are the radios in line-of-sight? 

ƒ

 

Are the antennas in the parallel position or oriented properly? 

ƒ

 

Does the display boot up? Is it set to the correct address? 

ƒ

 

Is the V1500 software configured correctly? 

ƒ

 

Is the controller in the display on the address that is configured 

in the V1500 software? 

 

Maintenance and Troubleshooting 

26 

 

Summary of Contents for Venus 1500

Page 1: ...Venus 1500 Radio Gen 2 Operation Manual ED 13932 Rev 6 28 August 2007 Website www daktronics com Tel 866 343 3122 Fax 605 697 4444 331 32nd Ave PO Box 5128 Brookings SD 57006 ...

Page 2: ...nsibility for errors or omissions No part of this book covered by the copyrights hereon may be reproduced or copied in any form or by any means graphic electronic or mechanical including photocopying taping or information storage and retrieval systems without written permission of the publisher Venus is a registered trademark of Daktronics Inc All others are trademarks of their respective companie...

Page 3: ... Multi Client Radio Installations 16 2 6 Indoor Server Radio Installation 17 Installing an Indoor Server Radio 17 2 7 Indoor Radio Server Board 20 2 8 Signal Termination between Two Displays 20 Primary Mirror 20 Primary Primary Signal Termination 21 Section 3 Maintenance and Troubleshooting 23 3 1 Service and Diagnostics 23 Addressing 23 Server Client Selection 23 Signal Strength Mode 24 Reconfigu...

Page 4: ......

Page 5: ...he display without the written consent of Daktronics Inc 1 2 Component Identification Client Radio This radio must be mounted within 25 feet 8 m of the display It communicates with the display via RS 232 signal Power is provided by the display A client radio is shown in Figure 1 Server Radio This radio is connected to the control computer sending information to the display via the client radio It ...

Page 6: ...h a maximum cable length of 25 feet 8 m The output of the client radio is RS 232 RS 422 RS 422 is a standard differential communication type with a maximum cable length between the J box signal converter and the serial radio of 1000 feet 300 m Signal Strength Indicator The server and client radios have eight LEDs that are used to display signal strength Refer to the left side of Figure 4 The numbe...

Page 7: ...r snow may adversely affect the communication signal The type of message sent can also affect the time needed to download to the display with graphic frames and animations taking greater time than simple text messages Figure 5 Good Site and Obstructed Site 1 4 Line Of Sight The radios operate at 2 4 GHz Radio waves at high frequencies such as this travel in a nearly straight line of sight path To ...

Page 8: ... will transmit signal equally for 360 degrees around the antenna A difference in elevation may be allowed depending on the distance and orientation of the antennas If both antennas are angled at 45 degrees performance can again be maximized Refer to Figure 7 for details Figure 7 Correct Antenna Orientation at Elevations 1 6 Channel Number The channel number is a parameter that must be the same for...

Page 9: ...ion the baud rate must also be the same for all the server and client radios in the same network This parameter will also be unique to each product line The Venus 1500 radio default configuration is 19200 and has been set prior to shipment Introduction 7 ...

Page 10: ......

Page 11: ...nted to the outside of a building and communicating with the client radio located near an outdoor display An indoor server radio is also available that communicates with the client radio mounted near an indoor display This type of installation is most common with a message center scoreboard setup To work correctly the server and client radios must be set to the same channel in order to communicate...

Page 12: ...ower cable between the J box and the server radio The maximum distance between the J box to the server radio is 1000 feet 300 m Refer to the system riser Drawing A 211606 and Figure 8 for more information Figure 8 Server Radio Installation The following directions are provided for connecting from the computer to the server radio 1 Plug the serial cable s 9 pin male connector into the J box at the ...

Page 13: ...gure 9 Direct Wiring J box to Outdoor Server Radio J Box Signal Converter to Server Radio J box signal converter RS422 to Radio TB1 Cable Color Server Radio Signal IN TB2 Pin 1 POWER Green Pin 1 V UNREG Pin 2 422 RX P Blue Pin 2 422 TX P Pin 3 422 RX N White Pin 3 422 TX N Pin 4 422 TX P Brown Pin 4 422 RX P Pin 5 422 TX N Black Pin 5 422 RX N Pin 6 GND Red Pin 6 GND Installation Guidelines 11 ...

Page 14: ...box to the server radio is 1000 feet 300 m Refer to the system riser Drawing A 242383 and Figure 10 for more information Figure 10 Remote Location to Server Radio via Modem The following directions are provided for connecting from the computer to the server radio 1 Using a flipped 6 conductor 26 AWG stranded silver satin cable plug one end of the RJ 11 cable into the telephone wall jack Plug the o...

Page 15: ...duit Figure 11 Modem Wiring J box to Server Radio J Box Modem to Server Radio J box Modem RS 422 to Radio TB1 Cable Color Server Radio Signal IN TB2 Pin 1 POWER Green Pin 1 V UNREG Pin 2 422 RX P Blue Pin 2 422 TX P Pin 3 422 RX N White Pin 3 422 TX N Pin 4 422 TX P Brown Pin 4 422 RX P Pin 5 422 TX N Black Pin 5 422 RX N Pin 6 GND Red Pin 6 GND Installation Guidelines 13 ...

Page 16: ...n 2 Drawing A 242383 The client radio is watertight and should not need additional protection from the elements The cable is also rated for outdoor use and does not have to be routed in conduit Use Drawings A 211606 and A 242383 for reference Note If the client radio enclosure is opened make sure the screws and the gasket are closed tightly to insure a watertight seal 1 Turn power off to the displ...

Page 17: ...of the knockouts on the back of the display if possible If that is not an option make a hole in the display making sure that the internal components are not damaged and shavings from the hole do not interfere with those same parts 4 Remove the locking nut on the watertight gasket on the cable and run the cable through the hole into the display Tighten the locking nut on the inside of the display 5...

Page 18: ...io must be in direct line of site with the server radio Each client radio must have the J2 jumper in the closed position All radios must be set to the same address All displays even those back to back must have their own unique address The signal strength on the server will not be available in multiple client mode because the strength will be different for each client radio Figure 15 Multi Client ...

Page 19: ...ver radio that communicated to the client through a window Because many of these sites proved to be problematic this practice was discontinued However the types of connections used then are similar to those in the following directions Note the following for correct signal communication The Power LED will be on when power is applied to the radio The In Range LED will be on when the server and clien...

Page 20: ...r to the radio It allows the radio to be up to 1000 feet 300 m away from the computer 1 Plug the serial cable s DB9M connector into the J box signal converter at the jack labeled V1500 PC Connect 2 Plug the DB9F connector into RS 232 COM port on the computer 3 Plug the wall pack transformer s jack into the radio and the wall pack into a 120 VAC grounded outlet 4 Plug the wall pack transformer s ja...

Page 21: ... cable into the connector on the J box modem labeled Phone Line Connection 3 Plug the wall pack transformer s jack into the radio and the wall pack into a 120 VAC grounded outlet 4 Plug the wall pack transformer s jack into the J box modem and the wall pack into a 120 VAC grounded outlet 5 Plug a flipped 6 conductor RJ 11 cable into the jack labeled RS 422 to Radio or 422 Device on the J box and t...

Page 22: ...rd 2 8 Signal Termination between Two Displays Primary Mirror Figure 21 Quick connect between Displays Most displays are shipped as either a single primary display or two displays in a two face primary mirror configuration The primary mirror 2V quick connect cable is used to terminate signal between these two displays The six foot cable goes from the Signal OUT J34 on the primary display to Signal...

Page 23: ...ill connect from TB3 out on the first primary display to either a A surge board at TB1 in a second primary display b or To TB2 on the controller in the second primary display Note In either case the connections are flipped See the table for connections on both displays 5 In Figure 22 the signal connections between two controllers are shown 6 See the instructions for the Optional Temperature Sensor...

Page 24: ......

Page 25: ...ge the address power down the radio set the new address and then power it back up Only the first eight numbers are used for addressing and can be set according to the following table Hardware Channel Setting Hex Switch Venus 1500 Radio Channel 0 67 1 68 2 69 3 70 4 71 5 72 6 73 7 74 Figure 23 Rotary Switch Channel 67 If more than one set of radios is being used in close proximity each set can be s...

Page 26: ... to remain there for 10 seconds 3 The hex switch on the server must be returned to the address location if the power is recycled to the radio Note Signal strength mode can only be used with the one server one client configuration This option is not available with the multiple client mode Maintenance and Troubleshooting 24 Reconfiguration At certain times it may be necessary to reconfigure the inte...

Page 27: ...s pre terminated at Daktronics The cable is connected inside the client radio as shown in Figure 1 Figure 1 Client Radio Connection Client Connection TB 1 Cable Color CAN L Pin 1 CAN H Pin 2 5V Pin 3 GND Pin 4 Black Shield RX Pin 5 White TX Pin 6 Green AC Power Pin 7 Red AC Power Pin 8 Blue N C Brown Maintenance and Troubleshooting 25 ...

Page 28: ...tween the computer and the J box signal converter W 1267 Server will not communicate with Client Do both the server and client have power Are the radios in line of sight Are the antennas in parallel Are they set to the same channel Have you done a loop back test Section 3 3 Client will not communicate with display Does the display have power Does the client have power Are the correct wires termina...

Page 29: ...o interface board 3 Disconnect the green and white wires going into pin 5 RX and pin 6 TX on TB1 of the radio Note The other wires to the radio must remain connected to provide power to the radio board 4 Put a jumper wire into pins 5 and 6 of the interface board as shown in Figure 28 Figure 28 Jumper Location for Loop back Test 5 Conduct the loop back test using the Venus 1500 software according t...

Page 30: ...2 Click Network Configuration and open the direct network by clicking on the in front of Direct Network 3 Right click on the network to be tested 4 Click Test Maintenance and Troubleshooting 28 ...

Page 31: ...cation now works correctly 3 4 Replacement Parts Daktronics recommends keeping replacement parts in a locked cabinet or an enclosure to prevent theft Below is a list of parts that may need to be replaced during the life of the radio Replacement Parts Part Number Radio Interface Gen 2 Outdoor Server w enclosure 0A 1146 0079 Radio Interface Gen 2 Outdoor Client w o QC 0A 1146 0077 Radio Interface Ge...

Page 32: ..._____________________________________________ Daktronics Customer ID Number _____________________________________ To participate in the Exchange Program follow these steps 1 Call Daktronics Customer Service 866 343 3122 2 When the new exchange part is received mail the old part to Daktronics If the replacement part fixes the problem send in the part which is being replaced a Package the old part i...

Page 33: ...ing This expedites repair of the part 3 Package and pad the item carefully to prevent damage during shipment Electronic components such as printed circuit boards should be placed in an antistatic bag before boxing Daktronics does not recommend Styrofoam peanuts in packaging 4 Enclose your name address phone number the RMA number a clear description of symptoms Shipping Address Daktronics Customer ...

Page 34: ......

Page 35: ... Radio Gen 2 Drawing A 148606 System Riser Radio Interface Drawing A 160039 Radio QC Cable Term Assy V1500 Drawing A 176792 System Riser Diagram Outdoor Radio Gen 2 Drawing A 185325 System Riser Diagram Radio Interface Indoor Gen 2 Drawing A 187988 System Riser Radio Interface QC Gen 2 Drawing A 187998 System Riser Diagram Radio Gen 2 QC Drawing A 211606 System Riser Diagram Modem QC Outdoor Radio...

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