Daktronics Galaxy AF-3400 Series, Display Manual

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Maintenance and Troubleshooting
4-17
4.13 Daktronics Exchange and Repair & Return
Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an
Exchange Program and a Repair & Return Program.
Exchange Program
Daktronics unique Exchange Program is a quick service for replacing key parts in
need of repair. If a part requires repair or replacement, Daktronics sends the
customer a replacement, and the customer sends the defective part to Daktronics.
This decreases display downtime.
Before Contacting Daktronics
Insert important part numbers here:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Display Serial Number: ______________________________________________
Display Model Number: ______________________________________________
Contract Number: __________________________________________________
Date Installed: _____________________________________________________
Daktronics Customer ID Number: ______________________________________
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service: 866-343-3122
2. When the new exchange part is received, mail the old part to
Daktronics.
If the replacement part fixes the problem, send in the problem part which is
being replaced.
a. Package the old part in the same shipping materials in which the
replacement part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a
qualifying service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is
shipped.
4. If the replacement part does not solve the problem, return the part
within 30 working days or the full purchase price will be charged.
If, after the exchange is made the equipment is still defective, please contact
Customer Service immediately. Daktronics expects
immediate return of an
exchange part if it does not solve the problem. The company also reserves