Dake Corporation
724 Robbins Road
Grand Haven, MI 49417
2
REV062018
DAKE STANDARD LIMITED WARRANTY
Finished Machines
Dake warrants to the original purchaser the finished machine manufactured or distributed by it to be free
from defects in material and workmanship under normal use and service within 1 year (12 months) from
the delivery date to the end user.
Parts & Couplings
Dake warrants to the original purchaser the component part or coupling manufactured or distributed by it
to be free from defects in material and workmanship under normal use and service within 30 days from
the delivery date to the end user.
The standard limited warranty includes the replacement of the defective component part or coupling, at
no cost to the end user.
Warranty Process
Subject to the conditions hereinafter set forth, the manufacturer will repair or replace any portion of the
product that proves defective in materials or workmanship. The manufacturer retains the sole right and
option, after inspection, to determine whether to repair or replace defective equipment, parts or
components. The manufacturer will assume ownership of any defective parts replaced under this
warranty.
All requested warranty claims must be communicated to the distributor or representative responsible for
the sale. Once communication has been initiated, Dake Customer Service must be contacted for
approval:
Phone: (800) 937-3253
When contacting Dake, please have the following information readily available:
- Model #
- Serial #
- Sales Order #
Purchasers who notify Dake within the warranty period will be issued a Case number and/or a Return
Material Authorization (RMA) number. If the item is to be returned per Dake’s request, the RMA number
must be clearly written on the exterior packaging. Any item shipped to Dake without an RMA will not be
processed.
Warranty Exceptions:
The following conditions are not applicable to the standard limited warranty:
(a) Part installation or machine service was not completed by a certified professional, and is not
in accordance with applicable local codes, ordinances and good trade practices.
(b) Defects or malfunctions resulting from improper installation or failure to operate or maintain
the unit in accordance with the printed instructions provided.
(c) Defects or malfunctions resulting from abuse, accident, neglect or damage outside of prepaid
freight terms.
(d) Normal maintenance service or preventative maintenance, and the parts used in connection
with such service.
(e) Units and parts which have been altered or repaired, other than by the manufacturer or as
specifically authorized by the manufacturer.
(f) Alterations made to the machine that were not previously approved by the manufacturer, or
that are used for purposes other than the original design of the machine.
