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D004-000017
4123(xx) General Trouble Shooting
4123 Series User Manual
13.0
4123(xx) General Trouble Shooting
4123(xx) General Trouble Shooting
Problem
Solution 1
Solution 2
Solution 3
Computer will not power
on
Check AC power cable.
Make sure the power
supply is turned on.
Verify all components
are seated properly.
The computer will not
boot
Verify the computer is
powered on.
Insure all cables are
connected and secure.
Verify the drives are
visible in the BIOS.
Touch screen is
unresponsive
Determine if the entire
screen is unresponsive.
Verify the LED’s on the
touch screen controller
are lit. Verify the driver
for the touch screen
loaded for the correct
COM port.
Reset the computer
using the internal reset
switch. *Note accessing
the reset switch must
be done in an ordinary
location; Opening
the door assembly is
not permitted within
hazardous locations.
Network failure
Check the network cable
connection.
Check the control panel
for network adapters.
Ping a known address
on the network and
verify connectivity.
No video output
Confirm that the display/
PC is powered on.
Connect an external
monitor directly to the
motherboard and verify
output.
Verify the display
resolution is set for
1024x768.
Contact Daisy Customer Support for further assistance.
Phone:
(717) 932-9999 x222
Email:
