18 Troubleshooting
Installer and user reference guide
70
SERHQ020~0 SEHVX20~64BAW
Split packaged air-cooled water chiller
4P508020-1A – 2018.01
WARNING
Never replace a fuse with a fuse of a wrong ampere ratings
or other wires when a fuse blows out. Use of wire or
copper wire may cause the unit to break down or cause a
fire.
CAUTION
Do NOT insert fingers, rods or other objects into the air
inlet or outlet. Do NOT remove the fan guard. When the
fan is rotating at high speed, it will cause injury.
CAUTION: Pay attention to the fan!
It is dangerous to inspect the unit while the fan is running.
Be sure to turn off the main switch before executing any
maintenance task.
CAUTION
After a long use, check the unit stand and fitting for
damage. If damaged, the unit may fall and result in injury.
17.1
About the refrigerant
This product contains fluorinated greenhouse gases. Do NOT vent
gases into the atmosphere.
WARNING
The refrigerant in the system is safe and normally does not
leak. If the refrigerant leaks in the room, contact with a fire
of a burner, a heater or a cooker may result in a harmful
gas.
Turn off any combustible heating devices, ventilate the
room and contact the dealer where you purchased the unit.
Do not use the system until a service person confirms that
the portion where the refrigerant leaks is repaired.
17.2
After-sales service and warranty
17.2.1
Warranty period
▪ This product includes a warranty card that was filled in by the
dealer at the time of installation. The completed card has to be
checked by the customer and stored carefully.
▪ If repairs to the product are necessary within the warranty period,
contact your dealer and keep the warranty card at hand.
17.2.2
Recommended maintenance and
inspection
Since dust collects when using the unit for several years,
performance of the unit will deteriorate to some extent. As taking
apart and cleaning interiors of units requires technical expertise and
in order to ensure the best possible maintenance of your units, we
recommend to enter into a maintenance and inspection contract on
top of normal maintenance activities. Our network of dealers has
access to a permanent stock of essential components in order to
keep your unit in operation as long as possible. Contact your dealer
for more information.
When asking your dealer for an intervention, always state:
▪ The complete model name of the unit.
▪ The manufacturing number (stated on the nameplate of the unit).
▪ The installation date.
▪ The symptoms or malfunction, and details of the defect.
17.2.3
Recommended maintenance and
inspection cycles
Be aware that the mentioned maintenance and replacement cycles
do not relate to the warranty period of the components.
Component
Inspection
cycle
Maintenance cycle
(replacements and/or
repairs)
Electric motor
1 year
20,000 hours
PCB
25,000 hours
Heat exchanger
5 years
Sensor (thermistor, etc.)
5 years
User interface and switches
25,000 hours
Drain pan
8 years
Expansion valve
20,000 hours
Solenoid valve
20,000 hours
The table assumes the following conditions of use:
▪ Normal use without frequent starting and stopping of the unit.
Depending on the model, we recommend not starting and
stopping the machine more than 6 times/hour.
▪ Operation of the unit is assumed to be 10 hours/day and
2,500 hours/year.
NOTICE
▪ The table indicates main components. Refer to your
maintenance and inspection contract for more details.
▪ The table indicates recommended intervals of
maintenance cycles. However, in order to keep the unit
operational as long as possible, maintenance work may
be required sooner. Recommended intervals can be
used for appropriate maintenance design in terms of
budgeting
maintenance
and
inspection
fees.
Depending on the content of the maintenance and
inspection contract, inspection and maintenance cycles
may in reality be shorter than listed.
18
Troubleshooting
If one of the following malfunctions occur, take the measures shown
below and contact your dealer.
WARNING
Stop operation and shut off the power if anything
unusual occurs (burning smells etc.).
Leaving the unit running under such circumstances may
cause breakage, electric shock or fire. Contact your dealer.
The system MUST be repaired by a qualified service person:
Malfunction
Measure
If a safety device such as a fuse, a
breaker or an earth leakage breaker
frequently actuates or the ON/OFF
switch does NOT properly work.
Turn OFF the main power
switch.
If water leaks from the unit.
Stop the operation.
The operation switch does NOT work
well.
Turn OFF the power
supply.
If the user interface display indicates the
unit number, the operation lamp flashes
and the malfunction code appears.
Notify your installer and
report the malfunction
code.
