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Troubleshooting
English
FAQs
Q: The dust/PM2.5 sensor seems to have poor sensitivity...
A:
Perform periodic cleaning of the dust/PM2.5 sensor as dirt on its lens can lead to poor
sensitivity.
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In addition, the response time of the dust/PM2.5 sensor depends on room size.
Make adjustments in accordance with the procedure for setting dust/PM2.5 sensor sensitivity.
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If the FAN setting is set to “
(Turbo)”, the responsiveness of the dust/PM2.5 sensor may be
poor.
The strong airflow causes dust to be drawn into the air inlet before it can be detected by the
dust/PM2.5 sensor. This is normal (not a malfunction).
Dust/PM2.5
sensor
Q: Can the deodorising filter be cleaned with water? Or should it be replaced?
A:
It cannot be cleaned with water.
(If water is used, the part will lose its shape and become unusable.)
If you have inadvertently washed it with water, contact the place of purchase.
Remove from the unit and vacuum off dust with a vacuum cleaner. Also, It is not necessary to
replace it.
If odour becomes an issue, leave the part in a shaded, breezy area. (about 1 day)
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Deodorising Filter
Q: Can the dust collection filter be cleaned?
A:
No. Do not attempt to clean it with a vacuum cleaner or water.
(Reduced performance of the dust collection filter may result)
Replace it if dirt buildup is severe.
Q: The dust collection filter easily turns black...
A:
The blackening does not affect dust collection performance. However, it can be replaced if it is an
issue.
Dust collection filter
Q: No steam is visible during the Humidifying operation...
A:
No steam is visible because humidification is carried out by passing air through the humidifying filter and vaporizing, rather
than by boiling water.
Q: Air emitted during the Humidifying operation feels cool...
A:
Emitted air is a little lower in temperature than the air drawn-in because heat in the air is consumed when the water
contained in the humidifying filter is vaporized.
Q: Humidification is in progress but ambient humidity is not rising...
A:
It may be difficult to raise the humidity depending on room size and conditions.
Set the
humidification mode to “ (High)”
and increase the FAN setting before use.
Dirt buildup on the humidifying filter can cause reduced performance. Perform periodic cleaning/maintenance.
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Q: Can I use the unit even if the streamer lamp is blinking?
A:
For safety, the supply of electricity to the streamer unit will be stopped, resulting in reduced
performance.
Clean the streamer unit, then begin using after the streamer lamp stops blinking.
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Front indicator lamp
Q: Is it not necessary to replace the silver ion cartridge attached to the humidifying tray?
A:
The silver ion cartridge has a service life of 10 years.
Silver ion cartridge
Provides capacity for
slime-resistance.
Please check the following before contacting the place of purchase.
