Installation manual
37
EKHBRD011~0Y17
Indoor unit for air to water heat pump system
4P402191-1B – 2017.09
Symptom 5: The user interface displays "
" when pressing
certain buttons
Symptom 6: Space heating capacity shortage at low outdoor
temperatures
Error codes
When a safety device is activated, the user interface LED will be
flashing, and an error code will be displayed.
A list of all errors and corrective actions can be found in the table
below.
Reset the safety by pushing the
button.
In case this procedure for resetting the safety is not successful,
contact your local dealer.
P
OSSIBLE
CAUSES
C
ORRECTIVE
ACTION
The current permission level is set to
a level that prevents using the
pressed button.
Change the "user permission level"
field setting [0-00], see "Field
settings" in the operation manual.
P
OSSIBLE
CAUSES
C
ORRECTIVE
ACTION
The heater kit is not activated.
Check that the "heater kit operation
status" field setting [6-02] is turned
on, see "Field settings" in the
operation manual of the indoor unit.
Error
code
Failure cause
Corrective action
A1
Failure of writing memory
(EEPROM error)
Contact your local dealer.
A6
Malfunction of pump in water
circuit (M1P)
• Make sure waterflow is
possible (open all valves in the
circuit).
• Force clean water through the
unit.
A9
R410A expansion valve error
(K1E)
• Check wiring connections.
• Contact your local dealer.
AA
Heater kit thermal cut out error (if
the heater kit option installed)
• Make sure the circuit is filled
with water (no air inside).
• Make sure waterflow is
possible (open all valves in the
circuit).
Heater kit connected to the
benefit kWh rate power supply
Make sure the heater kit is
connected to a normal power
supply.
AJ
Capacity error
Contact your local dealer.
C1
Bad ACS communication
Contact your local dealer.
C4
R410A liquid thermistor error
(R3T)
• Check wiring connections.
• Contact your local dealer.
C5
Domestic hot water tank
thermistor error (R2T)
• Check wiring connections.
• Check if the domestic hot
water option is turned active
(refer to field setting [6-00]).
• Contact your local dealer.
C9
Returning water thermistor error
(R4T)
• Check wiring connections.
• Contact your local dealer.
CA
Leaving water thermistor error
(R5T)
• Check wiring connections.
• Contact your local dealer.
CJ
Remote controller thermostat
thermistor error
Contact your local dealer.
E1
Compressor PCB error
Contact your local dealer.
E3
High pressure error (S1PH)
• Check wiring connections on
outdoor unit and indoor unit.
• Make sure the circuit is filled
with water (no air inside, e.g.
is the air purge open?)
• Make sure the domestic hot
water tank is filled with water.
• Make sure water flow is
possible (open all valves in the
circuit).
• Make sure the water filter is
not blocked.
• Make sure all refrigerant stop
valves are open.
• Contact your local dealer.
E3
Thermal cut-out error (Q2L)
• Reset the thermal cut-out.
• Contact your local dealer.
E4
Low pressure error (B1PL)
• Check wiring connections on
outdoor unit and indoor unit.
• Contact your local dealer.
E5
Overload activation of
compressor (M1C)
Contact your local dealer.
E9
R134a expansion valve error
(K2E)
• Check wiring connections.
• Contact your local dealer.
F3
Discharge temperature error
Contact your local dealer.
J3
Discharge thermistor error (R6T)
• Check wiring connections.
• Contact your local dealer.
J5
R134a liquid thermistor error
• Check wiring connections.
• Contact your local dealer.
JA
R134a high pressure sensor
error (B1PH)
• Check wiring connections.
• Contact your local dealer.
JC
R134a low pressure sensor error
(B1PL)
• Check wiring connections.
• Contact your local dealer.
L1
Compressor inverter PCB error
Contact your local dealer.
L4
Fin thermistor error
• Check wiring connections.
• Contact your local dealer.
L5
Compressor inverter PCB error
Contact your local dealer.
L8
Compressor inverter PCB error
Contact your local dealer.
L9
Compressor inverter PCB error
Contact your local dealer.
LC
Inverter communication problem
Contact your local dealer.
LH
Converter error
Contact your local dealer.
P1
Main compressor PCB error
Contact your local dealer.
PJ
Bad combination inverter
components
Contact your local dealer.
U2
Power supply error
• Check wiring connections.
• Contact your local dealer.
U4
QA transmission problem
Contact your local dealer.
U5
Remote controller error
Contact your local dealer.
UA
Type connection problem
• Wait till initialisation between
outdoor unit and indoor unit is
finished (after power ON, wait
at least 12 minutes).
• Contact your local dealer.
UC
Address duplication error
Contact your local dealer.
UF
Transmission problem with
outdoor unit
Contact your local dealer.
UF
QA wiring problem
Contact your local dealer.
UH
Address error
Contact your local dealer.
Error
code
Failure cause
Corrective action
4PEN402191-1B_2017_09.book Page 37 Friday, October 6, 2017 7:03 PM